Do You Know The Common Myths About Hotel Bedding? Customer service and guest satisfaction have been the principle themes prevailing in the hospitality industry from the very beginning. To tell the truth, guest satisfaction has been the foundation on which the hospitality industry has been built. Luxury or not, hotels hold the reputation of going over and above to attend a guest’s problem. But today’s picture speaks a different story. Most of the workforce in hotels wait for a guest to complain and then make amends. This goes into adversely impacting their online reputation. In fact, a 2018 global study from ReviewPro states that hotels encountered 37.5% negative reviews from various sources. Failing to observe consumer behaviour and taking appropriate measures are the main reasons why some hotels suffer loss in their business. Hence it is high time to stop providing any scope for complaints. Lock the doors that may open to any kind of disappointments from your guests. And the first area that you’ll focus on is buying hotel bedding.
More often than not, when it comes to buying hotel bedding, hotel proprietors get influenced by some myths and end up choosing the wrong bedding. Don’t be a prey to that trap! Allow us to debunk the common myths about hotel bedding and expose the truth.