Good Call: Why Better Audio Conferencing Builds Better Business Audio conferencing is well-known for being a bit of a pain in collaboration. And it affects different departments in different ways across organisations—creating broad inefficiencies and frustration. Imagine a business that doesn’t have these issues, where all wishes come true with intuitive and hassle-free audio conferencing.
The Landscape
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Benefits by Department
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State of Audio Conferencing Today: Calling It In
FACT 1
Audio conferencing trumps video conferencing: 65% of all conferencing is done via audio-only calls. Research from Frost & Sullivan shows that organisations utilise 200 times as many audio conferencing minutes as they do video conferencing minutes.
FACT 2
But it’s also true that many audio conferencing users utilise poor tools, resulting in lower productivity, higher stress and frustration, and lower levels of effectiveness.
Hear, Hear: Top Audio Conferencing Complaints I can’t hear you clearly…
I think I dropped out...
What Poor Audio Conferencing Looks Like and Results In: Hard to Manage and Monitor
Result: Poor financial predicatability and deployment of audio services.
Complex and Un-intuitive
Result: User frustration leading to low-usage and expensive over-dependency on IT support.
Inefficient Calling Experience
Result: Lowers productivity, leading to chaos and confusion and increased costs.
Limited Number of Users
Result: Business disruption, inability to include key stakeholders leads to delayed decision-making.
Inability to Record Conversations
Result: Loss of precious discussion points and minutes of meetings, leading to output errors.
www.openvoice.com
Can we pause for a minute while I just make note of what was said? We can’t get everyone on this call as we have limited user-access... Jim’s just jumping on but he’s caught up looking for the access code...
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Facilitating the Lives of Enterprise Users: Calling for Help How poor audio conferencing affects the lives of enterprise users and what they expect from top-of-the line audio conferencing tools.
Sales Manager
IT Manager
Finance Manager
I HATE that ... Audio conferencing systems are complex, and it’s hard to get clear reports on call performance because I rely on my team to use the correct access codes and conference numbers (which they always find difficult to do because there are so many to remember).
I HATE that ... It’s so time-consuming and cumbersome to not only ensure efficient roll-out of audio conferencing across the company, let alone keep track of usage across the different departments.
I HATE that ... I have to keep track of audio conferencing costs across different areas of the business, wasting time making sure that the right cost codes are applied to all the different users, and on top of that constantly being stung by hidden costs.
I WISH ... Audio conferencing systems had a onetap, join from anywhere option, without the need to punch in access codes.
www.openvoice.com
I WISH ... Audio conferencing solutions could instantly provision users and help us view usage reports.
I WISH ... Audio conferencing tools could provision for clear-cut, direct financial reporting across different departments and offices – offering both toll and toll-free numbers for attendees across the globe.
Operations Manager I HATE that ... Audio conferencing solutions aren’t smart enough for the different departments of my organisation. All I hear are complaints from different department heads, I want a reliable solution that provides helpful functionality, not disruptive faults. I WISH ... Audio conferencing solutions were built on more stable infrastructure and have the ability to record, store and easily playback calls so that the business can spend more time collaborating and less time trying to fix poor service just to survive.
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Quality Calling Equals Quality Impressions Marketing, sales, and customer service teams are more enabled to deliver delightful experiences with efficient audio conferencing tools.
OpenVoice is a simple to use, easy to manage service. It provides exactly the level of
sophisticated interface and support needed for today’s agile and fluid sales organisation.
- Sales Professional, Small Business Computer Software Company
Drive Up Sales
Improve Customer Experience
Create a Strong Brand Impression
Expanded Reach
Close sales faster; shortened sales cycles with more efficient calls.
Ease of use allows customer queries to be solved faster.
When you use a solution that works, it leaves a lasting impression on potential customers that you’ve got your act together.
With international toll-free numbers you’re allowing prospects to connect easily with you from across the globe in different ways (such as using audio instead of VOIP in webinars).
www.openvoice.com
Source: TechValidate
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Quick Call: Self-Service IT Three ways IT can benefit from efficient audio communication.
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2
3
Simplify IT Ticket Resolution
Better IT Reputation
Enable Speed of Adoption
Seamless audio conferencing allows IT support staff to communicate effectively with enterprise users to resolve ticket escalations, resulting in better support for enterprise users.
Easy to use audio means IT isn’t spending time on resolving constant conferencing issues.
Self-service audio conferencing tools make it easier for IT to roll out solutions company-wide.
Creating accounts in OpenVoice is quick and painless for IT and end-users. - IT Professional, Medium Enterprise Health Care Company Source: TechValidate
www.openvoice.com
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A Call to Order
OpenVoice Benefits
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6
%
Efficient audio means less stress for the finance department.
of organisations use OpenVoice because it’s more cost-effective than other audio conferencing tools. Source: TechValidate
Faster, More Accurate Financial Reporting
Better Cost-Allocation Across Functions
Beat Hidden Costs
Predictive Cost Outlay
Getting stakeholders one version of the truth is easier with simple reporting.
A multi-departmental tool is great for business operations, but cost allocation is key for correct budgeting.
Debunk hidden charges and bill shock in rapid-growth markets with more transparent billing rates.
With transparent billing finance teams can better plan costs and budgets, and free up money for use in more important areas.
www.openvoice.com
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If it Talks the Talk, it Walks the Walk
OpenVoice Benefits
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3 Ways Audio Communication is Essential for Business Operations
How audio conferencing provides better core systems so that operations can focus on innovation.
Reduces travel time and costs.
Better Productivity
Lower Operational Expenditure
Share in Greater Wins Across the Business
Easier, faster and more dependable communications ensure the business isn’t tied down and slowed up by poor tech.
Lower travel costs save precious time lost in business travel with greater across-region collaboration.
With reliable and easy-to-use systems, teams are able to output work more effectively and operations will be seen as the star because of no disruptions.
Improves effective communication.
Boosts productivity.
Provisioning and reporting is significantly easier with OpenVoice than with our previous provider. - Business Project Manager, Small Business Health Care Company Source: TechValidate
www.openvoice.com
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Selecting an Audio Conferencing Solution: Your Checklist
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Buyer’s Tips When choosing an audio conferencing solution remember:
Is it easy to implement and integrate with existing systems? Efficient communication is about more than just technology.
Is it easy to use? Are there any hidden costs in the fine print? Is it reliable and from a reputable, stable brand?
User adoption is the primary indicator of success. The right solution should technically go unnoticed because of seamless experiences.
What is the level of service and support they are able to provide? Can the billing/reporting be customised? Does the audio conferencing app work seamlessly across devices? What are my current soft costs and can the provider alleviate these? Is the calling process seamless?
Why to Avoid Free Audio Conferencing Tools Poor audio quality Call drops No value-adds Reputational risk Security concerns
What’s the cut-out rate and troubleshoot process?
Lack of scalability Lack of support
www.openvoice.com
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Easy Call: Benefits of OpenVoice
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What is
Transparency
Reliability
Quality
Simplicity
No more complicated audio billing systems, no hidden fees, real-time usage reports to stay on-budget.
Advanced infrastructure that carries hundreds of billions of minutes annually.
OpenVoice ensures highquality audio, built on strong infrastructure.
Simple to use and manage, despite using the latest technology (such as mobile apps and web-based administration).
Key Features Outlook Integration for Easy Scheduling
Unified Administration Center - for User Management and Usage Reports
Global Access - VoIP and Free/Toll Available for Attendees
24/7 support
Call Audio Recording and Storage
Integration with GoTo Products
Mobile Apps for Anytime Access
“Call Me” Option for GoToMeeting Attendees
www.openvoice.com
OpenVoice Benefits
OpenVoice is LogMeIn’s easy-to-use audio conferencing tool that is cost-effective, intuitive and smart. With the ability to hold discussions with 500 participants at a time, OpenVoice is a reservation-less conferencecalling service.
Audio Conferencing Made Easy! LEARN MORE
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