AN EMPOWERED, VITAL AND INTERCONNECTED NETWORK OF FAMILY PHYSICIANS WHO DRIVE PATIENT WELLNESS AND HEALTH SYSTEM CHANGE IN SURREY-NORTH DELTA. Visit our website to see our complete vision, mission, values and goals.
MESSAGES FROM OUR LEADERS
BOARD OF DIRECTORS + BOARD
MEET THE PES TEAM
GOAL 1: CHAMPION PHYSICIAN WELLNESS
RECRUITMENT, RETENTION, WELLNESS AND RETIREMENT LONG-TERM CARE INITIATIVE
GOAL
PATHWAYS
DEAR COLLEAGUES,
As we reflect on the past year, we are humbled and exhilarated by the opportunities we’ve had to connect with you, listen to your concerns, advocate on your behalf and on behalf of your patients, and build our Division together.
The Board of Directors, along with a strong cohort of over 50 Family Physician leaders, Division staff leadership and expert consultants, has been visioning a Division, a community and, indeed, a province where Family Physicians are connected and empowered to influence the important decisions that are impacting the way we practice primary care, and the way our patients are experiencing it.
As our Division has grown, so has our need to codify the position of Family Physicians within it. We wanted to ensure that when we say we are, “by and for Family Physicians,” this is not a surface statement, but a principle that is at the core of how we operate both now and into the future.
To this end, we have:
Developed our 2023-2029 Board End Goals and embedded them within all Division programs, projects and initiatives;
Invested in building up Family Physician leaders through leadership training and strong engagement, opening opportunities for FP participation in designing, decision-making and leading all the work we do internally and in collaboration with the HA and others;
Invited you, our colleagues, to connect with FP leaders in your neighbourhoods, at events and beyond; and Held our first annual Physician Wellness Retreat, where we connected as colleagues and considered ways that we can, individually and collectively, create more sustainable practices.
From this foundation, and as the Surrey-North Delta Division of Family Practice grows in both scope and reputation, we are increasing our collective influence as Family Physicians and our ability to lead the way as primary care evolves in BC. All while ensuring we do not lose sight of the goal: better care for our patients and a more supported, sustainable system to work within.
Thank you for joining us on this important journey – we are honoured to walk it alongside you.
Sincerely,
Dr. Sujatha Nilavar and Dr. Preena Sahota, Co-Chairs of the Board of Directors
I am writing this message from the privileged position of looking back on a year of unprecedented progress. As an organization, we have truly hit our stride: we have expanded our influence, taking on a larger role in primary care design and decision-making, empowering our members and our FP leaders to be true advocates for their patients, not only at the community level but also regionally and provincially; we have implemented new processes and structures that will serve our growing team and operations into the future; and most importantly, we have undergone a transformative process of empowering our board of directors to truly lead our work, so that everything we do reflects the will of our Family Physician members and will continue to do so through whatever growth and change we encounter in the future.
In one sense, what we have been doing is futureproofing. But we have also been setting ourselves up for success here and now. This success is reflected in:
1.
Establishing and confirming our Board ends (organizational goals aligned with what our members want and need);
Aligning everything we do with the board ends, within the umbrella of Primary Care Networks (PCN) as a vision of an integrated system of primary care, and interconnected with the larger healthcare and wellness system; and
3.
2. The unprecedented collective effort to attach and reattach a total of about 60,000 people in our community.
One of my favourite things about this year’s report is the opportunity it has presented to reflect on the vision board that you – our members – created five years ago. It has been both exciting and inspiring to see how much of that vision is being realized today. Although this has been done with great intention, it is still pleasantly surprising to realize that the results of our hard work are aligned so closely with the vision you hold for primary care in Surrey-North Delta.
As you read about the work we are doing together, I hope that you feel inspired and empowered as leaders in primary care, in our community and beyond. While we have come a long way towards the future of primary care that you have envisioned, we all know we still have a long way to go.
I believe that our common purpose and collective action, guided by your vision and leadership, will carry us forward in creating a better, healthier, more connected primary care experience for Family Physicians and their patients. Thank you for being a part of this work.
Sincerely,
Tomas Reyes, Executive Director
Dr. Uzair Sheik
Dr. Sujatha Nilavar
Preena Sahota
CHAMPION PHYSICIAN WELLNESS
With a particular emphasis on addressing, reducing and preventing burnout, which is a primary barrier for many physicians to achieving wellness.
EMBED DYNAMIC PRACTICE MANAGEMENT
Within a healthful approach to family practice via resources (AH and otherwise), tools, training, mentorship and change management.
ENHANCE FAMILY PHYSICIAN CONNECTIONS
By evolving and strengthening our FP-to-FP network, removing system barriers, enabling collegial relationship building and providing opportunities for collaboration.
EMPOWER FAMILY PHYSICIANS TO BE CHANGE LEADERS
And to act as a collective voice for advocacy, influence, and for successful navigation of healthcare system change in our community and beyond.
YOUR PHYSICIAN ENGAGEMENT AND PRACTICE SUPPORT TEAM
HAVE YOU EVER HAD A QUESTION ABOUT YOUR PRACTICE BUT WEREN’T SURE WHO TO ASK? HAVE YOU WANTED TO GET INVOLVED WITH THE SND DIVISION, OR LEARN MORE ABOUT IT, BUT DIDN’T KNOW WHERE TO START?
YOUR PES LEAD IS YOUR GATEWAY TO ACCESSING SUPPORTS, CONNECTING WITH COLLEAGUES, GETTING ANSWERS TO DIFFICULT QUESTIONS, AND MORE!
CONTACT YOUR PES LEAD
North Surrey | Guildford
Cloverdale | East Newton |
Fleretwood | panorama
North Delta | West Newton
VRUSHALEE PALSULE
ALAN HUANG
LAPE OGUNSULIRE
OU BY...
THE PES TEAM HAS THREE AIMS:
Champion physician wellness through peer support, networking and practice support
Develop holistic engagement strategies tailored to physicians’ needs that reach Family Physicians throughout their career Support Division-led initiatives and enhance participation in working groups, committees, events and the Surrey-North Delta PCN
GOAL 1: TO CHAMPION PHYSICIAN WELLNESS WITH A PARTICULAR EMPHASIS ON ADDRESSING, REDUCING AND PREVENTING BURNOUT, WHICH IS A PRIMARY BARRIER FOR MANY PHYSICIANS TO ACHIEVING WELLNESS.
MAY DECEMBER MARCH
WALK WITH YOUR DOC HOLIDAY EVENT
110 participants
Bear Creek Park 49 FPs and their families
WELLNESS RETREAT
Vancouver Aquarium 70 FPs and their families Harrison Hot Springs
R3W HIGHLIGHTS
RECRUITED 28 FPS (25 FULL-TIME)
LAUNCHED A LODGING INITIATIVE FOR VISITING FPS
DISPLAYED A STORYBOARD AT THE JCC PRE-FORUM WHICH WAS FEATURED IN A DOCTORS OF BC ARTICLE
ASSISTED 2 FPS TO RELOCATE WITHIN SND
SUPPORTED THE WELLBEING INDEX, CHAMPIONED BY DR. SUJATHA NILAVAR
IN 2023-24, THE PES TEAM BUILT A TOOLKIT FOR EVENT PLANNING AND PROMOTION (FROM CALENDAR INVITE TO REMINDERS) TO CREATE A SEAMLESS INTERNAL ENGAGEMENT PROCESS.
RECRUITMENT, RETENTION, WELLNESS AND RETIREMENT COMMITTEE (R3W)
FP LEAD: DR. HARV DHILLON
The aim of the R3W Committee is to support the development, implementation, and evaluation of a community specific plan to increase exposure to SurreyNorth Delta’s practice opportunities, to attract new physicians to the community based on the right fit, to support the transition of new physicians to the community, to support the transition of retiring/departing physicians, to retain physicians in the community and to support physician wellness
NEED RECRUITMENT OR RETIREMENT SUPPORT?
CONTACT R3W PROJECT MANAGER MEGAN SHYMANSKI
THE WELLBEING INDEX: MEASURING SYSTEM HEALTH THROUGH THE LENS OF PHYSICIAN WELLNESS
Championed by physicians in our community including SND Division Co-Chair Dr. Sujatha Nilavar, the Wellbeing Index is an internationally recognized quality metric for the wellbeing of an organization developed by the Mayo Clinic and funded in our region by Fraser Health Authority.
Any physician in Surrey-North Delta can register to anonymously answer a 2-minute questionnaire. The Wellbeing Index provides some important data:
Metrics inform physicians and stakeholders on challenges to the well-being of care providers Physicians can self-monitor your personal well-being and access resources
The PES Team supports R3W initiatives through data tracking and processes; connectionconnecting physicians with peer mentors; supporting them with audits and sudden practice closures; and supporting wellness events such as the Physician Wellness Retreat. Because the PES team engages meaningfully with FPs early on in their journey with the Division, members can begin on a leadership pathway sooner than in the past. This alignment has resulted in roughly 15 new members becoming involved in working groups
The more physicians in our community sign up, the more robust and accurate the data, and the more leverage physicians have to collectively advocate for provider wellness as the foundation of a strong, sustainable health care system.
INTERESTED? SIGN UP TODAY OR CONNECT WITH YOUR PES LEAD TO LEARN MORE.
GOAL 2: TO EMBED DYNAMIC PRACTICE MANAGEMENT WITHIN A HEALTHFUL RESOURCES (AH AND OTHERWISE), TOOLS, TRAINING, MENTORSHIP AND CHA
AUGUST SEPTEMBER DECEMBE
OPTIMIZING REFERRAL TRACKER FOR FP LEADERS
TECHNOLOGY FAIR
SKILLFULLY RESPO TO DISTRESS
3,759 REFERRALS SENT SINCE PROJECT LAUNCH
300: AVERAGE NUMBER OF REFERRALS SENT MONTHLY
150: AVERAGE NUMBER OF REFERRALS SENT TO SND PCN MONTHLY
<2 DAYS: AVERAGE TIME FOR REFERRAL TO BE RECEIVED
188 FPS ON RT (33% ARE ACTIVE USERS)
SPS ON RT (INCLUDING ALL SND PCN AHPS)
MEMBER
INCREA
OF ATTE PEERS AS A RE
PRESENTED A
PATHWAYS AND PATHWAYS REFERRAL TRACKER
Pathways is an online specialist referral tool for physicians and their office staff to enhance and improve the process of referring patients to specialists and clinics. The aim of Pathways is to facilitate quality referrals by providing a comprehensive database of specialists and clinics across the province, allowing users to quickly sort through and filter specialist and clinic information to find a provider that best meets a patient’s needs.
Pathways consists of 4 core elements: Medical Pathways (physician-facing), Public Medical Directory, Community Services Directory, and the Referral Tracker (RT).
QUESTIONS ABOUT REFERRAL TRACKER? CONTACT APRIL BONISE.
MOA NETWORK
Acknowledging the vital role an MOA plays in the patient journey, the aim of the MOA Network is to empower our MOAs through the provision of both MOA education and MOA wellness opportunities as they relate to proactive primary care and the careful cultivation of professional relationships that encourage positive communication and support.
We believe that supporting MOAs is a critical component for building effective and sustainable primary care networks in the Surrey and North Delta community and strive to uphold this vision.
INTERESTING IN JOINING THE MOA NETWORK? CONTACT MONICA KHAN
WRAPPING UP THE REFERRAL TRACKER PROJECT: THE FINAL COUNTDOWN
At the end of June 2023, the Referral Tracker rollout in Surrey-North Delta officially ended. The project closed and the transition from the implementation phase to the operations phase began.
To mark this goal post, the Referral Tracker team in SND ran “The Final Countdown” campaign between April and June 2023. Notable achievements of this successful campaign include:
Achieving the campaign goal of 100 referrals sent in a single month, A combined total of 370 referrals sent up to March 31, 2024 66 new FPs onboarded, and 16 new SPs onboarded during the campaign.
As part of the our ongoing Referral Tracker work, we have successfully implemented Referral Tracker as the sole referral tool for SND’s PCN resources, enabling transparent, timely two-way communication between referring FPs and NPs and PCN team members.
SPOTLIGHT:
SUPPORTING OUR MEMBERS YOUR WAY
2ND ANNUAL MEMBER SURVEY
IN FEBRUARY 2024, WE HELD OUR 2ND ANNUAL MEMBER SURVEY TO H BETTER UNDERSTAND YOUR EXPERIENCES, AND THE KINDS OF SUPPOR WANT AND NEED FROM YOUR DIVISION.
93 FP MEMBERS RESPONDED TO THE SURVEY, HIGHLIGHTING KEY WEL AND PRACTICE MANAGEMENT THEMES. READ MORE ABOUT WHAT WE AND WHAT WE’RE DOING ABOUT IT, IN OUR 2024 ANNUAL MEMBER SU REPORT.
SEE THE 2024 ANNUAL MEMBER SURVEY REPORT HERE
ADDITIONAL PRACTICE MANAGEMENT SUPPORTS
YOUR SND DIVISION REGULARLY IDENTIFIES AND ADDRESSES NEW AND ONGOING CHALLENGES AND AREAS OF SUPPORT NEED AMONG OUR MEMBERS. HERE ARE SOME OF THE WAYS WE SUPPORT YOU.
WEEKLY NEWSLETTER UPDATES (NOT RECEIVING OUR NEWSLETTER? CONTACT YOUR PES LEAD)
REGULAR CMES ON TOPICS OF INTEREST
SUPPORT FOR THE SPECIFIC PRACTICE NEEDS OF NEW-TO-PRACTICE AND RETIRING PHYSICIANS
FACILITATED CONNECTIONS WITH PHYSICIAN COLLEAGUES, PCN INITIATIVES AND SERVICES AND OTHER NECESSARY RESOURCES
SHARING OF KEY MEMBER CONCERNS AT APPROPRIATE LEADERSHIP TABLES
THE PES TEAM SUPPORTS PRACTICE MANAGEMENT IN A NUMBER OF KEY WAYS:
DEVELOPING A ROBUST CRM WITH MORE ACCURATE REFLECTION OF DATA AND NEEDS
DISSEMINATING IMPORTANT PRACTICE INFORMATION IN A TIMELY MANNER
CONDUCTING CLINIC ROADSHOW VISITS AS WELL AS PCN MEET + GREETS TO HELP FP MEMBERS STAY CONNECTED AND INFORMED.
PCN + Tech Fair | This unique event fostered connections between Fps, NPs and technology vendors, while highlighting ways in which health technology is enabling an innovative, forward-thinking PCN in SND.
GOAL 3: TO ENHANCE PHYSICIAN CONNECTIONS BY EVOLVING AND STRENGTHENING OUR FP-TO-FP NETWORK, REMOVING SYSTEM BARRIERS, ENABLING COLLEGIAL RELATIONSHIP BUILDING AND PROVIDING OPPORTUNITIES FOR COLLABORATION.
APRIL
PHARMACOLOGY IN LTC
JUNE
WOUND CARE IN LTC
LTCI Physicians Virtual LTCI Physicians Virtual
OCTOBER DECEMBER
JPOCSC FACILITY TOUR GUILDFORD/FLEETWOOD TOWN HALL
49 FPs + MOAs
Jim Pattison
Outpatient Care and Surgery Centre 16 FPs
Guildford Station
NEW-TO-PRACTICE FAMILY PHYSICIAN SUPPORTS
AN NTP COMMUNITY OF PRACTICE WAS FORMED IN SURREY-NORTH DELTA IN 2023
NTP FPS ARE CONNECTED BETWEEN COP MEETINGS VIA AN NTP WHATSAPP GROUP.
THE DIVISION LISTENS TO NTP FP CONCERNS AND BRINGS CONTRACT QUESTIONS TO THE MINISTRY
MANY OF OUR NTP FPS HAVE BECOME WELLCONNECTED IN THE COMMUNITY, EVEN JOINING WORKING GROUPS.
LTCI HIGHLIGHTS
IMPLEMENTED A DEMENTIA PROJECT IN 11 COMMUNITIES OF CARE
PRESENTED AT THE QUALITY FORUM AND JCC PREFORUM
CREATED A DEMENTIA ROADMAP
BEGAN AN LTC RECRUITMENT AND RETENTION INITIATIVE
INSTALLED AND EVALUATED A TOVERTAFEL DEMENTIA TOOL
THE NTP FP COP WAS INITIATED AND IS SUPPORTED BY THE PES TEAM.
LONG-TERM CARE INITIATIVE
SUPPORTING PHYSICIAN CONNECTIONS WITH AN FP WHATSAPP GROUP
The long-term care initiative receives funding to support over 1500 LTC beds across 13 facilities in our community. This initiative is guided by the direction of two physician committees: the LTCI All-Physicians Committee, which is open to all SND physicians currently providing long-term care in Surrey-North Delta, as well as the LTCI Steering Committee, which guides the decisions around provision of long-term care in our community.
Through the funding of the Family Practice Services Committee (FPSC), the aim of the LTCI is to design and implement local solutions that deliver dedicated FP MRP services for residents in long-term care homes.
With a team-based approach, the LTCI supports all physician members in a spirit of collegiality and collaboration.
The LTCI was selected for presentations at the 2024 JCC pre-forum and Quality Forum, highlighting the importance of the supportive, collaborative and team-based approach being taken. This approach supports the professional and personal wellness of participating FPs.
CHECK OUT THE 2024 JCC PRE-FORUM/QUALITY FORUM STORYBOARD HERE.
At the start of the COVID–19 pandemic, some of the challenges experienced by physicians included isolation and a general loss of connection. We addressed this challenge in part by creating neighbourhood-specific WhatsApp groups for Family Physician members.
Since their inception, the WhatsApp groups have grown to include 240 physicians across 3 geographical regions within Surrey-North Delta, enabling members to connect, share information, and provide feedback to Division staff.
In 2024, the groups were merged into a single WhatsApp “Community” to promote greater interconnectedness and provide a larger platform for members to ask for and offer support.
SND Community FPs
91.5%
2.5% Hospitalists and UPCC Physicians
Other FPs (e.g. Locums, etc.)
6%
*WhatsApp group members are solely SND Division physicians members. The group is administered by a small number of SND Division staff.
The success of our FP Members WhatsApp groups has shown what we can do when everyone comes together to address different challenges and potential solutions at the practice level, the neighbourhood level and the system level.
Using the WhatsApp community and other digital tools, the SND Division will continue to foster an environment where different groups come together in conversations that inspire and empower physicians to enact positive change.
CONTACT YOUR PES LEAD TO JOIN THE FP MEMBER WHATSAPP GROUP!
FP LEADS: DR. MARK BLINKORN + DR. HARV DHILLON
GOAL 4: TO EMPOWER PHYSICIANS TO BE CHANGE LEADERS AND TO ACT AS A COLLECTIVE VOICE FOR ADVOCACY, INFLUENCE, AND FOR SUCCESSFUL NAVIGATION OF HEALTHCARE SYSTEM CHANGE IN OUR COMMUNITY AND BEYOND.
JUNE
PCN: STRONGER TOGETHER
105 FPs + NPs + PCN Staff
Sheraton Vancouver Guildford
JANUARY
PCN CULTURE SHIFTS: IDEAL MEETS REAL
106 FPs + NPs + PCN Staff Virtual
THE PES TEAM PLAYS A CRUCIAL ROLE IN SUPPORTING THE HEALTH AND GROWTH OF OUR PCN, FROM PLANNING OUR PCN EVENTS, TO EMPOWERING FPS TO PARTICIPATE AND REFER, TO FACILITATING PCN MEET + GREET CLINIC VISITS.
SHARED CARE PROJECTS UNDERWAY IN 2023-24
GENDER-AFFIRMING CARE (GAC) EOI (COMPLETED 2023)
FP LEAD: DR. FELIX YANG | SP LEAD: DR. JAGODA KISSOCK
4CS PROJECT
FP LEAD: DR. SUJATHA NILAVAR | SP LEAD: DR. AMOL LAIL
HEART FAILURE (HF) PROJECT
FP LEAD: DR. TARUN SHARMA | SP LEAD: DR. LAMIS SAMAAN
FP LEAD: DR. NICLLE SOLTERMANN | SP LEADS: DR. SARA
STAFFORD + DR. REENA KHURANA
SHARED CARE IN SND
The Shared Care Committee is a province-wide committee that "supports family and specialist physicians to improve the coordination of care from primary to specialist services".
Our Shared Care projects bring together Family Physicians, Specialists and other partners to tackle specific health system challenges in Surrey-North Delta.
ACHIEVEMENTS
GAC: SUCCESSFUL PROVIDER SURVEY WITH NEARLY
100 RESPONSES + FIRST EVER PATIENT SURVEY IN SND
4CS: 2HEAT-RELATED ILLNESS PREVENTION WEBINAR AND MULTILINGUAL RESOURCES
SUD: SUCCESSFUL PROVIDER SURVEY WITH NEARLY 100 RESPONSES + EXPERIENTIAL LEARNING SESSION WITH
HF: 2 WELL-ATTENDED CMES WITH THE JPOCSC HEART FUNCTION CLINIC
PPGDM: PATIENT +PROVIDER SURVEYS, SMARTPARENT COLLABORATION + OGTT DISCHARGE LETTER
HAVE AN IDEA FOR A SHARED CARE PROJECT? CONTACT APRIL BONISE.
PRIMARY CARE NETWORK
The Surrey-North Delta Primary Care Network (PCN) is YOUR PCN. Together, we are building an integrated healthcare system with a strong physician network at its core, where people living in Surrey-North Delta feel confident and safe in accessing timely, quality, and culturally appropriate care.
The PCN community we are building will recognize Surrey-North Delta as a full-fledged community with its own needs and complete healthcare resources to serve its residents.
2023-24 PCN SERVICES
Launched: February 2023
REFER TODAY
Launched: May 2023
REFER TODAY
Launched: June 2023
REFER TODAY
WANT TO LEARN MORE ABOUT THE SND PCN? READ OUR 2023-24 PCN ANNUAL REPORT.
FP LEADS: DR. SUJATHA NILAVAR + DR. HALA AHMED + DR. UZAIR SHEIK
FP/SP LEADS: DR. JAN PEACE + DR. BRADFORD STRIJACK
FPSLEADINSND
ALL ING MITTEE
Sujatha Nilavar (Co-Chair)
Baldev Dhillon
Mark Blinkhorn
Aydin Tavakoli
Sachit Shah
Lawrence Yang
ORAMA / ERDALE Pawandeeep Dhillon
Sara Shahram
Preena Sahota
H
EY / LLEY
Elaine Jackson
Sunny Gong
Lamis Samaan
WOOD Mark Blinkhorn (Co-Chair)
Marie Di Cesare
Parmjit Sohal
SHARED CARE
STEERING COMMITTEE
R3W STEERING COMMITTEE
Janice Peace (CoChair)
Joan Fujiwara
Preena Sahota
WEST NEWTON / NORTH DELTA NSC
Harvinder Dhillon (Chair)
Louise Low
Sujatha Nilavar
Sara Shahram
Meera Anand
Baldev Dhillon (Co-Chair)
Gagan Wilkhu
Sujatha Nilavar
EAST
NEWTON NSC
Lawrence Yang (Co-Chair)
Nazia Niazi
Sonia Singh
ENACTING YOUR VISION FOR PRIMARY CARE IN SURREY-NORTH DELTA
AT A PRE-PCN EVENT IN 2019, SND DIVISION FP MEMBERS CAME TOGETHER TO ENVISION A FUTURE FOR PRIMARY CARE IN OUR COMMUNITY. IN THE INTERVENING FIVE YEARS, WE HAVE WORKED HARD TOGETHER TO MAKE THAT VISION A REALITY. THESE ARE JUST A FEW OF THE WAYS WE’VE BEEN DOING THE WORK.
A COMMON VISION
Alignment between goals and operative imperatives
CORE FUNDING FOR THE SYSTEM + A LESS BURDENED SYSTEM
PCN Investment in programs to service frail patients with mild/moderate concerns before they become severe New compensation models Align funding envelopes towards an integrated Primary Care System
A MORE COMPREHENSIVE APPROACH TO TEAMWORK
PCN programs modeled on team-based care
FP-to-FP Network
MOA Network
SND PCN Vision Board | In 2019, SND Division members came together to envision a future for primary care in Surrey-North Delta, resulting in this Vision Board.
MORE TIME TO TREAT MENTAL HEALTH
PCN Clinical Counsellors
Seamless transition of patients between PCN and FH MHSU services
A MORE COHESIVE SYSTEM FOR ALL Integrated communication tool between providers and PCN/HA programs Shared Care projects PCN programs creating capacity for vulnerable and complex patients Attachment strategy to connect FPs to patients
TO FEEL VALUED
FP Pathway to Leadership in SND
Our members practice at clinics across Surrey-North Delta. This map indicates the location of community family practice clinics where Division FP and NP members practice.
THESE FOUR PILLARS REPRESENT OUR DIVISION’S STRATEGIC OPERATIONAL IMPERATIVES FOR THE 2023 TO 2029 FISCAL YEARS.
Recruitment, Wellness and Retention PILLAR 1 Governance, Finance, HR and Admin PILLAR 2
PCN and Strategic Initiatives PILLAR 3
Physician Engagement and Practice Support PILLAR 4
2023-24 STAFF CHANGES
STAFF MEMBERS
TOMAS REYES EXECUTIVE DIRECTOR
JODY FRIESEN DIRECTOR OF STRATEGIC INITIATIVES & PCN
(MATERNITY LEAVE)
SUSAN KREIS ADMINISTRATION, HR & FINANCE MANAGER
VICTORIA ROTARU PCN MANAGER
SAIRA ABRAR PCN MANAGER
APRIL BONISE INTERIM MANAGER OF STRATEGIC INITIATIVES
ALAN HUANG PES TEAM LEADER
LAPE OGUNSULIRE PES LEAD
VRUSHALEE PALSULE PES LEAD
PRABHJIT MALHI PCN COORDINATOR
NADIA SHOUKAT PCN ATTACHMENT COORDINATOR
MONICA KHAN PCN ATTACHMENT COORDINATOR
MEGAN SHYMANSKI PROJECT MANAGER: PHYSICIAN
RECRUITMENT, RETENTION AND WELLNESS
ALINA ALESU PROJECT MANAGER: SHARED CARE
KRISTIN WARKENTIN COMMUNICATIONS SPECIALIST
JOAN LAROCHELLE ADMINISTRATIVE ASSISTANT
VRUSHALEE PALSULE WAS HIRED FOR A PES LEAD ROLE
SAIRA ABRAR TRANSITIONED TO A PCN MANAGER ROLE
ALAN HUANG TRANSITIONED TO THE PES TEAM LEADER ROLE
APRIL BONISE TRANSITIONED TO THE INTERIM MANAGER OF STRATEGIC INITIATIVES ROLE
OPERATIONAL HIGHLIGHTS
STREAMLINED VISA USING DEXT SOFTWARE TO CAPTURE AND STORE VISA
RECEIPTS/INVOICES ELECTRONICALLY
FOLLOWING CONSULTATION WITH THE BOARD AND STAFF, THE DECISION WAS MADE TO MOVE INTO A BIGGER OFFICE SPACE (JUNE 2024)
HIRED AN HR CONSULTING FIRM TO OVERHAUL OUR EMPLOYEE POLICIES, MANUAL AND EMPLOYMENT AND CONTRACT LETTERS.
COMPLETED A YEAR-LONG REVIEW OF THE BOARD POLICIES.
HELD THE ANNUAL BOARD RETREAT IN MARCH 2024
HELD A STAFF + BOARD TEAM BUILDING EVENT AT LOON LAKE
STATEMENT OF FINANCIAL POSITION
ASSETS
CURRENT CASH TERM DEPOSITS
ACCOUNTS RECEIVABLES
PREPAID EXPENSES AND DEPOSITS
SUBTOTAL
ASSETS
LIABILITIES
CURRENT
ACCOUNTS PAYABLE AND ACCRUED LIABILITIES
DEFERRED CONTRIBUTIONS
REFUNDABLE GRANTS
SUBTOTAL 1
DEFERRED CAPITAL CONTRIBUTIONS
SUBTOTAL 2
3,356,936
FINANCIALS
STATEMENT OF REVENUES AND EXPENDITURES
WE WOULD LIKE TO EXTEND A SINCERE THANK YOU TO OUR MEMBERS, PARTNERS, AND COMMUNITY, WITHOUT WHOM NONE OF OUR ACHIEVEMENTS WOULD BE POSSIBLE.
The Surrey-North Delta Division of Family Practice acknowledges that we work within the traditional and ancestral territory of the hənqəminəm (Halk-uh-may-lem) speaking peoples, including the Kwantlen, Semiahmoo, Tsawwassen, Katzie, Kwikwetlem, Qayqayt, and numerous Stó:lō First Nations.
Acknowledging that we are on the traditional territories of First Nations communities is an expression of cultural humility and part of a recognition of our duty and desire to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.
