COVER STORY
KT PRASAD, COUNTRY SALES DIRECTOR, ZENDESK INDIA.
“WE ARE ALREADY WITNESSING AN UPWARD TREND IN THE NUMBER OF COMPANIES EMBRACING AI TO ENHANCE THE CUSTOMER EXPERIENCE, AND THIS IS NO DOUBT A SIGN OF WHAT WILL BECOME THE NEW BUSINESS STANDARD IN THE NOT TOO DISTANT FUTURE. WHAT IS FUELING THIS EVOLUTION IS THE VAST AMOUNTS OF DATA THAT ARE BEING GENERATED EACH DAY, WHICH IS THEN BEING CONVERTED INTO MEANINGFUL INSIGHTS THAT CAN BE APPLIED TO MAKE SWIFT AND IMPACTFUL BUSINESS DECISIONS.“
IOT RISKS ARE HERE TO STAY In 2017, we have seen massive DDoS attacks using hundreds of thousands of compromised IoT devices in people’s homes and workplaces to generate traffic. This is not expected to change with cyber criminals looking to exploit the poor security settings and management of home IoT devices. Furthermore, the inputs and sensors of these devices will also be hijacked, with attackers feeding audio, visual or other faked inputs to make these devices do what they want rather than what users expect them to do. BHASKAR AGASTYA, COUNTRY MANAGER- IXIA, INDIA
“AS THE RELIANCE ON THE IOT GROWS, SO WILL THE STRAIN AND ULTIMATELY THE POTENTIAL DANGER ASSOCIATED WITH HUNDREDS OR EVEN THOUSANDS OF CONNECTED DEVICES HAVING THE POTENTIAL TO BE COMPROMISED AND TURNED INTO BOTS. THESE GROWING RISKS, AND A GENERAL LACK OF WI-FI PROTECTION WILL CREATE A CONSTANT STREAM OF VULNERABILITIES, WHICH ARE MORE LIKELY TO BE REPURPOSED.”
BLOCKCHAIN NEERAJ ATHALYE, HEAD – S/4HANA | GST ADOPTION | LEONARDO, SAP INDIAN SUBCONTINENT.
“WHILE BLOCKCHAIN HAS COME INTO EXISTENCE ONLY RECENTLY, IT HAS THE MOST POTENTIAL FOR ENTERPRISES CURRENTLY FROM AMONG ALL OTHER NEW-AGE TECHNOLOGIES. BLOCKCHAIN LEDGERS WILL SOON INCLUDE LAND TITLES, LOANS, IDENTITIES, LOGISTICS MANIFESTS – ALMOST ANYTHING OF VALUE. THE TECHNOLOGY IS STILL NEW, BUT THE IMPACT IT CAN HAVE ON BUSINESS IS EXCITING, AND IMMENSE” 22 SME CHANNELS JANUARY 2018
MOHUA SENGUPTA, EVP & GLOBAL HEAD OF SERVICES, 3I INFOTECH LTD.
“BLOCKCHAIN IS HERE AND IT’S HERE TO STAY. WE NEED TO COLLABORATE TOCAPITALIZE ON THE POTENTIAL ADVANTAGES OF BLOCKCHAIN FULLY, “