INSIDE SCOOP
COMMENTARY
REAL ESTATE
EXPLORING THE HEART PAGE 3 16 WORDS FOR THE AGES PAGE 4 GO GREEN, SAVE GREEN ON TAXES PAGE 10
WEDNESDAY, MARCH 21, 2007
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Volume 6 Issue 110
Santa Monica Daily Press GOODBYE, COBI SEE PAGE 15
Since 2001: A news odyssey
THE WELCOME BACK, SPRING ISSUE
Authorities agree with buyers Local Internet retailer has long history of complaints with the Business Bureau BY MELODY HANATANI Daily Press Staff Writer
DOWNTOWN SM Sometimes, there really is nothing to watch on TV. Boasting itself as the leading resource for digital television, a locally based Internet company’s customers are begging to differ. In response to more than 125 complaints received about TVAuthority.com — an e-
commerce site that sells high definition televisions — the Better Business Bureau on Tuesday released its review of the company, rating its level of service and business practices an F. “Most ... allege excessive delays with delivery of ordered products or the company fails to deliver at all,” the review states. A self-proclaimed “savvy” online shopper, Shannan Clark, of Jacksonville, Fla., was in
the market for a new television and surfing the Internet for her next big purchase when she came across a price comparison Web site that rated TVAuthority.com as a reliable place to purchase a new system. She placed an order for an $1,100 40-inch liquid crystal display (LCD) television on Feb. 18. More than a month, five angry e-mails and three phone calls later, Clark is still waiting.
TVAuthority.com, whose offices are located in Seattle and Santa Monica, has been besieged with negative reviews by frustrated customers over the past few months — customers who have launched an online campaign of their own, posting comments on numerous opinion Web sites about their collective dissatisfaction with the company’s level of service. SEE COMPLAINTS PAGE 12
SPRING THING
Fabian Lewkowicz fabianl@smdp.com Sixth-graders Peter Akpulonu, 11, (left) and Nicholas Ivy, 12, manage to balance eggs on their ends at the Santa Monica Police Activities League during the Spring Equinox Tuesday. Folk tales from various European countries claim that only on this day one can accomplish this feat.
Gary Limjap (310) 586-0339
It’s all about you... The client
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