D389 HLTH 2050 Learning Strategies in Higher Education COMBINED TASK 1 TEMPLATE AND TASK 2 2026 West

D389/HLTH 2050 Learning Strategies in Higher Education COMBINED TASK 1 TEMPLATE AND TASK 2 2026 Western Governors University

UXM3 Task 1: Academic Research and EvidenceBased Writing QUOTA UXM1 TASK 2 - EVIDENCE-BASED, ACADEMIC WRITING

QUOTA Template Section 1: Academic Research Degree program Career Role

B.S. Psychology Academic Advisor

Source 1 – The following is a credible source; complete the QUOTA analysis to explain why it is credible.

Title of Article Rethinking Cultural Competence: Shifting to Cultural Humility

Web Link to the Article

https://doi.org/10.1177/1178632920970580

Qualified: Explain The Authors of this article are all affiliated with the Nathan S. how the author's Kline Institute for Psychiatric Research and the Department of qualifications, the Psychology at NYU. These authors are more than qualified and publisher's reputation, make this a credible resource. or both contribute to the credibility of the resource.

Up-to-Date: Explain The article was published in 2020. It is current because it was how the resource is published within the last five years. current (published within the last five years).

Objective: Explain The resource is objective because it gives the pros and cons of whether the resource cultural competence training. There is no bias present. is objective or still credible even if some

bias or opinion is present.

True: Explain why you I am confident that the information is true and dependable have confidence the because of the authors' experience and knowledge in their information in the research and the fact that they cited many relevant sources. resource is true and dependable.

Applicable: Explain A person in the role of Academic Advisor will encounter people how the resource is from many different cultural backgrounds, and it is essential to relevant to your career practice cultural competence to avoid any form of stereotyping.

Being culturally competent will allow for a better understanding role. and make helping students easier.

Source 2 - The following is a not a credible source; complete the QUOTA analysis to explain why it is not credible.

Title of Article Human Services

Web Link to the Article

https://en.wikipedia.org/wiki/Human_services

Qualified: Explain Wikipedia is not a credible source because anyone can edit it. how the author's Because anyone can upload the sources, the information is not qualifications, the guaranteed to be accurate. publisher's reputation, or both contribute to the credibility of the resource.

Up-to-Date: Explain This article was first published in 2015. While it was updated as how the resource is recently as 2025, most of the cited sources are more than five current (published years old and most likely not up-to-date. within the last five years).

Objective: Explain The article is not opinionated and appears to be fact-based but

whether the resource outdated. is objective or still credible even if some bias or opinion is present.

True: Explain why you The article appears fact-based and objective, but I would not have confidence the trust all the information. Although Wikipedia is not a credible information in the source, I am sure some of the references in the article are true. resource is true and dependable.

Applicable: Explain This resource is relevant to my career role as an academic how the resource is advisor falls under the umbrella of a human services career. relevant to your career Although academic advising is more focused on education, it fits into the human services category because advisors help role. students make decisions that impact their personal growth, academic success, and future career paths.

1: Two Relevant Professional Skills Two professional skills that are essential for success in the role of an academic advisor are technology proficiency and empathy and active listening skills. (WGU, 2025). As an academic advisor, technology is used for scheduling appointments with students, accessing their information, and helping them connect with and support students how they need to. (WGU, 2025). Empathy and active listening skills are essential as advisors work with students from various backgrounds with different needs, and it is crucial that every student feels understood and connected with their advisor. (WGU, 2025).

2: One Relevant Problem One relevant problem a person in this career role is likely to encounter is concern about meeting a student’s learning goals due to time constraints, high caseloads, and other job responsibilities. (Troxel et al., 2021).

2a. Applied Professional Skill Technology proficiency is one of the professional skills that can be applied to the relevant problem. Technology advances have increased academic advisors' accuracy and efficiency in a higher education setting. The ability to schedule appointments online and directly access documents has streamlined the guidance process for advisors. Technology has created a smoother experience, giving advisors more time to meet with more students. (Troxel et al., 2021).

3: Two Types of Individuals Two types of individuals a person in this role may encounter are students and other faculty members within the school. “The student is and always should be the central focus in academic advising.” (Troxel et al., 2021). Academic advisors also serve as a connection between students and other departments within the school. “Academic departments trust advisors to provide students with timely and accurate information.” (Troxel et al., 2021).

4: Cultural Awareness Having cultural awareness as an academic advisor is extremely important. Ensuring each student feels seen and heard is necessary to establish a relationship with an individual. “Having culturally engaging support is linked to increased student commitments and the ability of students to have a positive impact on their communities and the world.” (Museus, 2021). Being culturally aware is also essential in connecting students to other academic departments of the school that may benefit them based on their cultural needs. Academic advisors can connect these students to other departments to access these opportunities. “Culturally relevant learning opportunities can have a transformative impact on the lives of students of color.” (Museus, 2021). Having cultural awareness allows an advisor and faculty members to work together with a holistic approach, by creating a larger support network on campus to create an environment of inclusivity that allows students to access support and address their problems. (Museus, 2021).

If an academic advisor is not culturally aware, it can have a negative impact on both the student and other members of the faculty and, ultimately, the school. A lack of cultural awareness from an advisor or other faculty member can directly impact student success, which also directly correlates with the other student's behavior and the school's reputation. Students of color are more likely to encounter hostile behavior on campus. When this happens, these students might find it harder to connect with educators who authentically care about them and to gain access to critical campus resources. (Museus, 2021). If a faculty member is not culturally aware it can have negative impact on the

References Museus, S. D. (2021). Revisiting the Role of Academic Advising in Equitably Serving Diverse College Students. NACADA Journal, 41(1), 26–32. https://search.ebscohost.com/login.aspx? direct=true&db=eric&AN=EJ1300322&site=edslive&scope=site&authtype=shib&custid=ns017578 Troxel, W. G., Bridgen, S., Hutt, C., & Sullivan-Vance, K. A. (2021). Transformations in Academic Advising as a Profession. New Directions for Higher Education, 195–196, 23–33. https://doi.org/10.1002/he.20406 WGU (2025). Academic Advisor Career. https://www.wgu.edu/career-guide/education/academic-advisor-career.html

UXM1 TASK 2 - EVIDENCE-BASED, ACADEMIC WRITING Learning Strategies in Higher Education (Western Governors University)

Studocu is not sponsored or endorsed by any college or university

1

Evidence-Based, Academic Writing – Task 2 Emely Hernandez Student ID 011163118 Learning Strategies in High Education – D389 November 05, 2023

2

Evidence-Based, Academic Writing – Task 2 A1: Three Skills Health Information management is a field that can have many roles. For example, you may have to work in coding and revenue, informatics, data analytics, medical records, and possibly being a compliance officer. This comes with a lot of planning, organizing, overseeing and protecting patient information. This requires many skills to be able to meet daily work requirements. The following three professional skills are what I feel will help me to succeed in the field.

Detail Oriented: Health information Technologist need to provide accurate medical information when working clinical data. (U.S. Bureau of Labor, 2023) Interpersonal Skills: Health Information Technologist must be able to collaborate and build strong relationships across different departments from the bottom of the organization to the bottom. (U.S. Bureau of Labor, 2023) Problem-solving skills: Health Information Technologist must be able to identify and address issues related to the use of healthcare information systems. (U.S. Bureau of Labor, 2023) A2: Clients You Will Encounter Working in Health Information Management we will encounter a diverse range of patients and clients and possibly including their families, friends, spouses etc. These clients or patients will be of all ages, races, genders, and demographics. The clients or patients will come mostly from different medical settings such as hospitals, doctor's offices, and possibly even lawyer's offices. This may mean that the patient or client you are working with will need the

3 upmost attention so that the patient will be provided with the best quality of care in a timely manner. You can serve a client or the family of a patient who is dealing with health issues such as terminal illnesses, mental health conditions, disabilities, and chronic illnesses. The patient or client may not be in their best ability to make decisions on their own for healthcare purposes, this can also include a minor or child. This is why in this field we need the right paperwork to ensure we share the patient's information for continuing care for patient to get the treatment needed.

This field requires providing health information via computers through EMR systems, Disc, fax, mail etc. The technology in this field with help provide the confidentiality needed, you will be working on a computer for many hours, and you must properly handle client information effectively and promptly. This is to ensure the privacy, security, and confidentiality of patient's health information. (U.S. Bureau of Labor, 2023) A2a: Importance of Cultural Awareness In this field it is crucial to be aware that you will have a diverse range of clients. It is important because we need to be able to effectively communicate with the clients on a day-today basis. How we communicate with the client is critical so that they have a positive health outcome. This means that we must respect and understand that everyone will have a different belief and outlook on life, communications styles, attitudes, and values. We must ensure that what we are communicating to patients is what they are receiving. Their background, experiences, skills and learning abilities can affect how they receive the information. For example, we can give the patient important resources and information but how the client is processing and understanding is crucial for their health experience. With my personal experience I learned to give printed materials which allows the client and family or caregivers to review information at home if needed. I would make sure to highlight important details. Sometime a

4 client's reading level can interfere with reading material, they can be hard of hearing, attention deficit, etc. Translators may be needed but there are some healthcare facilities that can provide information in different languages. At the end my job is to make sure that I delivered the message and that the message being delivered was received the right way. Working together not just with clients but with people that have different cultural backgrounds and beliefs and can speak different languages can help us learn and gain experience for the next client to have the best healthcare experience. For better input on this matter, I asked a youtuber HIM (Health Information Management) influencer who post weekly videos pertaining to the field on one of her live videos how she dealt with cultural awareness, and she stated that learning from her coworkers' backgrounds helped many of them effectively communicate and build stronger relationships with clients they would also ask for help when it came to communicating with client from someone who shared the same background as the client. Things they would do to learn about cultural awareness would be things like recognizing special holidays, religious beliefs, remedies, and diverse ways of communicating with clients whilst listening to clients needs and wants to better serve them. (Odukwe, 2023) A2b: One Bias & One Suggestion for Overcoming the Bia Everyone is an inherent bias whether we are conscious of it or not. Being in healthcare we are all still human and think sometimes the same as anyone on the outside of this field. Even though this can be true we need to be self-aware and recognize when we are being biased, so it does not affect our client’s healthcare. Let us say for example if someone is from a different country and speaks a different language, we can start off being biased and thinking this person is not going to understand what to do or what I am trying to explain. This is when we should overcome bias and try to find a way of communicating with the client to be able to connect with

5 them. Being culturally competent can help you acknowledge that there are diverse groups based on culture and realize that communication standards differ between cultures. (WGU (Western Governors University), 2020) A3: One Problem You Might Encounter in the Role Health Information Management will have to face many problems including but not limited to criminal and civil penalties, breach of information security and confidentiality. We must ensure that all healthcare personnel are familiar with federal and state privacy laws. We can face a problem in releasing medical records to the wrong client, or the client no longer being able to make their own decisions due to their illness. For example, a client does not update HIPPA release forms, and they are now too ill to make any medical decisions for themselves. This will now need someone to have power of attorney to make any decisions and be able to obtain that client medical information moving forward. This is why understanding and maintaining accurate and complete medical records, and up to date HIPPA forms are important. It will later help with many purposes for clients and caregivers to be able to make medical decisions as needed and for other providers to create treatment plans as needed for clients. (The Law of Healthcare Administration, 2020) A3a: How You Can Use One of Your Skills to Address the Problem Health Information Managers will face many challenges throughout their career. You will need to be able to utilize many of your background experience skills but more specifically know how to use your problem-solving skills. To ensure that the problem gets addressed correctly, we must take the correct steps and follow protocol. Just remember that every problem has a solution.

The first step to finding the solution is understanding the problem. Identify which expectations have and have not been met. Determine why the problem occurred and where the problem can

6 lead to. (WGU, 2020) Knowing where the mistake is you will know moving forward how to fix the problem and make sure that it does not happen again. Yes, mistakes can and will be made, but it is our responsibility to ensure these mistakes are corrected and that all personnel and our department double-check the information for each client to ensure these problems do not arise.

This is why compliance training in the medical background is due yearly for staff to be refreshed in how to report issues and know what to do in a situation in case it occurs.

References Odukwe, N. [HIM INFLUENCERS]. (2023, March 12). Health Information Management Degree Jobs and Careers [Video]. YOUTUBE. https://www.youtube.com/watch?v=UPbHtYTyGo&t=337s Showalter, S. (2020). Health Information Management. The Law of Healthcare Administration, Ninth Edition: Vol. Ninth Edition. (pp. 327-371). Health Administration Press. https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2361947&site=edslive&scope=site&authtype=sso&custid=ns017578&ebv=EB&ppid=pp_326 U.S Bureau of Labor Statistics. (2023, September 6). Health information Technologists and Medical Registrars. Retrieved October 10, 2023, from https://www.bls.gov/ooh/healthcare/health-information-technologists-and-medicalregistrars.htm Waugh, T. (Jul/Aug 2023). Wearing Multiples Hats – A Compliance Officer’s Dilemma.

Journal of Health Care Compliance, 25(4), 51-53. https://search.ebscohost.com/login.aspx? direct=true&db=buh&AN=169733674&site=eds-

7 live&scope=site&authtype=sso&custid=ns017578 WGU. (2020). Learning Strategies in Higher Education – Critical Thinking and Cultural Awareness. Lesson 3.1 Cultural Competence, Stereotypes, and Bias. Lesson 3.1: Cultural Competence, Stereotypes, and Bias | Lesson 3: Fairness in Writing | D389 Courseware | WGUCGP-OEX WGU. (2020). Learning Strategies in Higher Education – Professionalism for communication and problem-solving. Lesson1.1 Problem-solving strategies. Lesson 1.1: Problem-solving | Lesson 1: Problem-Solving Strategies | D389 Courseware | WGU-CGP-OEX