Guide to Facility Management

Guide to Facility Management EBCM.COM.AU/FACILITY-MANAGEMENT

Ernst Facility Management Pty Ltd ABN 14 104 810 577 is a fully owned subsidiary of Smarter Communities Limited ABN 25 065 006 859.

Copyright Š Ernst Facility Management, November 2020. Reproduction or reuse of this material is forbidden without written permission.

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PARTNERING FACILITY WITH COMMUNITY Since 1979 Ernst Body Corporate Management has been delivering high quality body corporate services to communities living in diverse properties all over Queensland.

Backed by parent company, Smarter Communities, the communities under Ernst’s management were already receiving complete, professional body corporate services, yet the demand for specialist facilities management to service and maintain these properties was increasing.

So too were the number of high-rise developments, commercial, retail, industrial sites, mixed use residential apartment buildings and resort-style communities being developed.

Every type of building facility requires a specific skill set to manage it effectively, backed by in depth knowledge and comprehensive expertise.

The opportunity to expand its service offerings was the logical step for Ernst Body Corporate Management.

smartercommunities.com.au

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FACILITIES MANAGEMENT With more than 50,000 strata communities in Queensland, that’s a considerable amount of buildings for around 360,000 Queenslanders to call home.

Today, the landscape of residential and commercial buildings continues to diversify in terms of size, complexity and the demands placed upon those who manage and maintain these buildings of the future.

In Queensland, this role is commonly delegated to the Strata Community Manager

or a Facilities Manager, depending on the size of the building or the building’s facilities.

Facilities management, or FM for short, is a direct complementary support function for strata community management, a service which manages and administers the body corporate and/or common property.

In comparison, facilities management entails managing the maintenance and operational functions of buildings and community infrastructure on behalf of property owners.

Facilities Manager

Strata Community Manager

The Facilities Manager is directed by the Body Corporate Committee to manage the strategic and safe operational running of buildings and facilities. Their duties are extensive and include:

The Community Manager is directed by the Body Corporate Committee to manage and administer the property. Their duties are varied and commonly include:

• managing maintenance contractors such as gardeners, plumbers, painters, lift technicians, HVAC and fire services.

• meeting preparation and secretarial services • accounting, budgeting and financial reporting

• arranging tenders for large projects

• collecting levies

• conduct inspections of common property

• enforcement of by-laws/rules

• arranging safety audits and compliance • renegotiate existing contracts for renewals The Facilities Manager must ensure all building facilities operate as they should, creating and maintaining a safe environment for occupiers.

• issuing of certificates • arranging insurance and managing claims With smaller buildings, the Community Manager may also act as the Facilities Manager. It is not just large buildings that benefit from a Facilities Manager, buildings of any size could benefit.

Together, strata community management and facilities management go hand in hand in delivering combined professional care services for the lifespan of the diverse buildings we manage.

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ERNST FACILITY MANAGEMENT

OUR ROLE AS FACILITY MANAGER

Ernst introduced Facilities Management in 2003 as an additional service to meet the demands from existing clients and industry alike.

Ernst Facilities Managers coordinate and manage the strategic and operational functions of residential, commercial and industrial buildings to ensure the proper use of the facility is safe and as intended.

The team at Ernst Facility Management (EFM) has a careful understanding of buildings of all shapes and sizes, and their unique design features and facilities, throughout SE Queensland.

With over 40 years’ combined experience with body corporate and property management, our team possesses multifaceted skills to offer the complete package of body corporate and facilities management services, or simply body corporate or facilities management services.

Our professional FM team are conveniently located in Brisbane and Surfers Paradise.

Paying careful attention to each property’s nuances, Ernst FM has a proven successful approach to facilities management to ensure your facility is operating smarter and more efficiently.

Our team are highly skilled and well accomplished to ensure the facilities we manage remain safe, visually appealing and compliant.

We align our verified, tried and tested contractors to your facility where required to achieve optimum outcomes.

With residential buildings, depending on size, facilities management could be performed every day for ultimate results by either an individual or a specialised FM team plus qualified contractors.

Professional, proactive facilities management can lower expenses, decrease risk and improve overall building efficiency.

An effective Facilities Manager not only provides a quality FM service by meeting expectations and exceeding service levels, but also understands the challenges Committees can encounter when protecting their asset.

That’s where Ernst Facility Management can add value to your building.

We acknowledge the importance of maintaining solid relationships between all stakeholders, yet create and sustain a safe and harmonious community for residents.

PROFESSIONAL, PROACTIVE FACILITIES MANAGEMENT CAN LOWER EXPENSES, DECREASE RISK AND IMPROVE OVERALL BUILDING EFFICIENCY.

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COMMUNICATION IS KEY

TAILORED SERVICES TO SUIT

Ernst Facilities Managers possess strong communication skills to competently coordinate contractors and suppliers in carrying out repairs and maintenance, cleaning and property maintenance.

As every building is different, so too are the community and functionality requirements.

The relationships we develop and maintain with owners, committees and contractors plays a vital role in ensuring the buildings we manage remain an attractive place to live and work.

Ernst provides sustainable and efficient facilities management and preventative maintenance services by incorporating cost competitive solutions tailored to your requirements.

Our services are delivered proficiently with exceptional and measurable levels of customer service.

We strive to ensure the properties under our care not only look appealing from the outside, but they maximise the facility’s functionalities whilst increasing return on investment for our clients.

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BENEFITS OF FACILITY MANAGEMENT • Programmed asset management • Plant and equipment management • Project manage tendering contracts • Efficient contractor management • Repairs and maintenance planning • Asset planning • WH&S management • Compliance management

Ernst Facility Management provides invaluable leadership to committees, delivering clarity and support in all decision making regarding the management of the building.

We remove the stresses of administration from committees and owners, whilst implementing cost savings through the effective management of a sustainable facility.

• Essential services management • Documentation management • Professional asset and risk management • Budgeting and financial management • Building services management and audit

ERNST FACILITY MANAGEMENT PROPERTIES ARE MAINTAINED TO THE HIGHEST STANDARD, MAXIMISING THEIR DEMAND AND VALUE.

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ERNST FACILITY MANAGEMENT Buildings of all sizes could benefit from having a Facilities Manager, especially if they don’t have a Building Manager or Caretaker.

It may be a simple task of ensuring cleaning is being attended to in a satisfactory standard, organising contractors for repairs and maintenance or managing a team of contractors required full time onsite.

For buildings without active Committee members, or owners who wish to be involved in the day to day running of their scheme, the appointment of a Facility Manager would be of real benefit to the Body Corporate to manage these tasks on their behalf.

FACILITIES MANAGEMENT IS A LONGSTANDING PRACTICE DERIVED FROM NECESSITY EVER SINCE BUILDINGS WERE CONSTRUCTED TO HOUSE AND SUPPORT HUMAN ACTIVITIES.

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Gold Coast Level 21, 50 Cavill Avenue Surfers Paradise QLD 4217 t. +61 7 5519 2900 e. goldcoast@ebcm.com.au

Brisbane HQ South, Level 2, 520 Wickham Street Fortitude Valley QLD 4006 t. +61 7 3620 0600 e. brisbane@ebcm.com.au

EBCM.COM.AU/FACILITY-MANAGEMENT

Ernst Facility Management (Ernst) Pty Ltd ABN 14 104 810 577 is a fully owned subsidiary of Smarter Communities Limited ABN 25 065 006 859.

smartercommunities.com.au