What is a digital transformation, and what is everything you need to know about it? What do you mean by digital transformation? In every aspect of business, digital transformation offers a customer-driven approach, showing the digital strategy first. From customer experience to the business models, everything goes under this approach. It uses digital technology, hybrid cloud, and AI automation to get into the intelligent workflow and leverage the data. It helps take real-time response with proper decision-making that works smart and fast. It will make a better response to the market disruptions. It even helps change customer expectations, which will create new and effective business opportunities. Digital transformation is just the better adaptation to the constant environmental change. The main goal of it is to bring in the operational and technical foundation. It evolves and even responds in the best and most effective way, making it unpredictable with the customer expectations and market conditions in local and global events. Twenty years before, the operation of the business was different from the operation that it offers now. It improves the proper digital transformation and makes it practical and reliable. The drivers of digital transformation The main driver of digital transformation is customer expectations. It all starts with the new technologies which will make a new kind of capabilities and the information which becomes accessible in the new form: 1. Mobile devices