SisterWorks
Our Vision
A world where all migrant, refugee, and asylum-seeker women are economically empowered.
Our Mission
To enable all migrant, refugee and asylumseeker women to become economically empowered through employment, entrepreneurship and social impact.
About Us
SisterWorks is a not-for-profit social enterprise dedicated to empowering women from migrant, refugee, and asylum-seeker backgrounds through employment, entrepreneurship, and social inclusion. Founded on the belief that every woman has the right to economic independence, SisterWorks offers job readiness training, mentorship programs, and a marketplace where women entrepreneurs can showcase and sell their products. By providing these resources, we help women build the skills, confidence, and connections necessary to succeed in the workforce and beyond. Guided by our core values of respect, inclusion, and empowerment, we strive to break down barriers and create opportunities that enable women to thrive. By reducing barriers and providing robust support systems, we aim to foster an environment where every woman can realise her potential and contribute meaningfully to her community and the broader economy.
Acknowledgment to Country
We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work.
Cover Image: SisterWorks on show: Afghan dance performance by Sughra at the SisterWorks Spectacular Festival held on 9 September 2023.
Image Credit: Liam Nguyen
Chair Report
Reflecting on 11 Years of Empowerment and Growth at SisterWorks
Dear Supporters, Partners, and Friends,
One of the key highlights of this year was the opening of our Springvale Manufacturing Hub in June, marking a significant new phase for SisterWorks. This new facility, nearly three times larger than our previous space, has doubled our manufacturing capacity and provides us with exciting opportunities to partner with more organisations to support even more women into meaningful work. You can read more about the work we are doing further in this report.
Throughout the year, our programs have continued to drive transformation and opportunity. In the 2023-2024 financial year, we proudly supported 292 Sisters that graduated from our programs with just over half of those securing employment or launching their own business.
Additionally, our focus on sustainability and community impact has been evident through initiatives such as diverting 150 kg of waste from landfill through our circular economy projects
As we continue to grow and expand our impact, maintaining good governance remains a top priority for us. We are committed to upholding the highest standards of accountability, transparency, and ethical practice in all our operations, ensuring that we are well-positioned to navigate challenges and seize new opportunities. You will see from our financial results that we remain committed to the careful and responsible management of our supporters; contributions, ensuring that every dollar is spent diligently and with fiscal responsibility.
It is also important to acknowledge the contributions of key individuals on the Board who have moved on from us. This year, Rebecca RohanJones stepped down from the Board to focus on her personal commitments. Rebecca has been a tremendous support, particularly in marketing, and has also volunteered part-time for SisterWorks, further demonstrating her commitment to our cause. Her contributions will be greatly missed, and we extend our heartfelt thanks for her dedication.
We also bid farewell to Lisa Palma, who will be leaving the Board at the end of this year. Lisa has juggled her role as CEO of Wildlife Victoria and her personal commitment to running a wildlife
shelter, and we are deeply grateful for her service to SisterWorks. During her time with us, Lisa also stepped in as our temporary CEO, providing invaluable experience from both the non-profit and corporate sectors. Her leadership and insights have helped shape our organisation, and we thank her for her tireless efforts and contributions.
This year, we have been fortunate to receive incredible support from our community to strengthen our governance and strategic direction. Special thanks go to Grant Thornton for their pro bono assistance with our Risk Review and Strategic Planning, and to LEK for their invaluable contributions in helping us navigate this period. Your expertise has been instrumental in strengthening our governance and strategic direction.
As we look forward to the future, our commitment to empowering migrant, refugee, and asylum-seeker women remains unwavering. We are focused on expanding our reach, deepening our impact, and fostering sustainable growth through our programs
and strategic partnerships. We are excited about the possibilities ahead and remain dedicated to creating a supportive and inclusive community where every woman has the opportunity to thrive.
Finally, I want to extend my deepest gratitude to Ifrin, the incredible team at SisterWorks, our donors, fundraisers, partners, and volunteers and my fellow board members. Your unwavering support and belief in our mission make everything we do possible. Together, we are building a future filled with hope, opportunity, and empowerment.
Thank you for being part of this journey with us. Here’s to another year of transformation, growth, and lasting change.
With gratitude,
Caroline Mills Chair, SisterWorks
“Together we are building a future filled with hope, opportunity and empowerment”
Caroline Mills, Chair, SisterWorks
CEO Report
This year has been marked by significant development for SisterWorks. As we reflect on this year’s achievements, we also look ahead to our 2025-2028 strategy, which will guide us toward greater impact. This year, we expanded our services and laid the groundwork for sustainable growth, empowering more women from migrant, refugee, and asylum-seeker backgrounds.
Celebrating Key Achievements
Our impact this year is evident in the success of our programs. In 2023-2024, 292 Sisters graduated from our Employment Pathways Programs, with 170 securing employment, starting businesses, or being directly employed by SisterWorks, collectively contributing over $3 million in economic value. This achievement enhances not only the financial stability of their households but also drives community economic growth, demonstrating the broader social and economic impact of our programs.
We proudly hosted the inaugural SisterWorks International Women’s Day Breakfast, celebrating the resilience and success of women through inspiring stories from two of our Sisters, showcasing the impact of SisterWorks in their journeys.
To mark our 10th Anniversary, the SisterWorks Spectacular Festival at Abbotsford Convent brought together 2,800 attendees, highlighting the entrepreneurial spirit and creativity of our Sisters as they presented their products and businesses, highlighting the tangible outcomes of our programs.
A significant milestone this year was our move to the new Springvale Manufacturing Hub, reinforcing our commitment to growth and being where we are most needed. Supported by the Toyota Production System Support Centre (TSSC) Australia, the hub expands our production capacity and integrates circular economy principles into our operations, creating more employment opportunities while contributing to environmental goals.
Our partnerships have seen significant growth this year, with successful collaborations expanding across various sectors, including new alliances with corporate partners, funding entities, community groups, and different levels of government, all contributing to our mission to empower women and foster sustainable community development.
Strategic Vision 2025-2028: Building a Sustainable Future
Looking ahead, our 2025-2028 strategy outlines a comprehensive approach to expanding our impact and ensuring sustainability. A key focus is the continued development of the Springvale Manufacturing Hub, crucial for promoting sustainable practices and social procurement. By enhancing our contract manufacturing capabilities, we aim to create more job opportunities, enabling our Sisters to gain valuable experience and achieve economic independence.
Our strategic priorities centre around three key areas: the Impact Marketplace, Employment Services, and Socially Responsible Procurement. These pillars allow us to provide entrepreneurial and employment pathways while championing sustainability and social impact. The next three years will also see us strengthening partnerships, expanding our advocacy efforts, and deepening our commitment to fostering economic empowerment for all migrant, refugee, and asylum-seeker women.
Additionally, our strategy emphasises leveraging sustainable practices to enhance our impact and promote environmental responsibility, with a focus on measuring and demonstrating our environmental impact.
The 2023-2024 financial year has been a period of significant achievement for SisterWorks. As we look ahead to the next three years, we are excited about the opportunities to deepen our impact and expand our reach. Our strategic plan for 2025-2028 sets a clear path toward a future where all migrant, refugee, and asylum-seeker women are economically empowered. Together, we will continue to build a future where every woman can achieve her full potential.
Your incredible support means the world to us, and we couldn’t do this without you. Thank you for believing in our mission and being a true partner in this journey.
With heartfelt gratitude,
Ifrin Fittock Chief Empowerment Officer (aka CEO), SisterWorks
“This year, we expanded our services and laid the groundwork for sustainable growth, empowering more women from migrant, refugee, and asylum-seeker backgrounds.”
Ifrin Fittock, CEO, SisterWorks
Empowering women for economic independence
Strategic Plan 2025 - 2028
Advancing women’s economic empowerment through targeted initiatives
SisterWorks empowers migrant, refugee, and asylum-seeker women through employment, entrepreneurship, and social impact, fostering economic independence and community integration. SisterWorks envisions a world where all migrant, refugee, and asylum-seeker women are economically empowered.
All migrant, refugee and asylum-seeker women are economically empowered
SOCIAL PROCUREMENT
We offer goods and services through socially impactful businesses, providing direct employment and training, enhancing employability alongside our Employment Services.
MISSION
OUR SERVICES INCLUDE
EMPLOYMENT SERVICES
We assist migrant and refugee women in securing employment through job readiness training, resume building, interview preparation, job placement assistance, and workplace support, aiming for economic independence and community integration.
OUR ACTIVITIES FOCUS ON
To enable these women to become economically empowered through employment, entrepreneurship and social impact
IMPACT MARKETPLACE
We provide a platform for women entrepreneurs to sell ethically crafted products and services, fostering economic independence.
PARTNERSHIPS
We develop collaborative relationships and Shared Value Partnerships with organisations, businesses, and community groups, engaging in joint initiatives to advance our mission.
TRAINING
Educational programs and workshops to develop language proficiency, vocational skills, entrepreneurship, and cultural integration.
MENTORING
Pairing women with experienced mentors for guidance on employment, entrepreneurship, and cultural adjustment.
PROGRAMS
We implement structured initiatives like skill development workshops, entrepreneurship training, language classes, and mentorship programs to foster economic independence and social integration.
OUR ENABLERS INCLUDE
VOLUNTEERS
Encouraging volunteers to support our mission through event organisation, mentorship, language support, and administrative tasks.
MANUFACTURING HUB
A workspace in Springvale for women to produce goods, offering resources, equipment, training, and networking opportunities.
ADVOCACY
We actively promote the rights and needs of migrant and refugee women through awareness campaigns, lobbying, and community engagement, advocating for societal change towards inclusivity.
RESOURCES
Robust infrastructure and efficient backend support for seamless operations.
KNOWLEDGE & INSIGHTS
Utilising a CRM system to gather insights and incorporate expertise into programs and services, supporting and empowering women from diverse backgrounds.
Our Sisters
Maria
Maria arrived in Australia in 2023, grappling with the challenges of a new country and unfamiliar customs. Introduced to SisterWorks by a friend, she found not just support but a welcoming community to guide her new life. At SisterWorks, Maria transformed from a beginner seamstress into a skilled professional through the Sewing Program. Her dedication and growth have led her to become a Social Enterprise teacher, where she now shares her skills with fellow Sisters.
Maria’s journey highlights the nurturing environment at SisterWorks. Maria is focused on increasing her work hours and solidifying her place in Australia, showcasing how SisterWorks empowers women to thrive and make a meaningful impact.
“SisterWorks quickly became my second family,”
“Working with SisterWorks has been deeply fulfilling. It has given me the confidence to teach and engage with the community,”
Farah
Arriving in Melbourne from Iran in 2013 with her daughter, Farah faced the daunting challenge of starting anew in a foreign land. Initially filled with uncertainty and isolation, her situation changed when a social worker introduced her to SisterWorks in 2018.
Farah recalls, the support she received helped her integrate into Australian society, improve her English, build a network, and gain a sense of belonging. Farah’s journey took a significant turn as she transitioned from a participant to a sewing instructor. “Now, I’m happy to teach sewing and help other women just starting their journeys” she says. Her development from a newcomer to a mentor underscores her personal growth and commitment to giving back to the community that embraced her.
For Farah, SisterWorks is more than just a support network—it’s a community that fosters mutual support and shared successes drive positive change. She is now dedicated to continuing her role in empowering other women, demonstrating how community support can transform lives and create new opportunities.
Abeda
Abeda, a mother of three, arrived in Australia in 2014 with her husband as an asylum-seeker. Her resettlement journey was filled with challenges, especially as she struggled to access services, training, and employment opportunities. However, a turning point came when Abeda’s husband discovered SisterWorks and introduced her to the Dandenong Hub.
At SisterWorks, Abeda found a supportive environment where she could engage in various activities, helping her gain confidence and build new skills. In 2022, she completed the Warehousing Program, which opened doors to new possibilities. Soon after, she began volunteering at SisterWorks and was successfully placed in a job at L’Oréal as a pick packer, where she has been working since 2022.
Her story underscores the power of gaining financial independence and how SisterWorks supports women in their pursuit of meaningful employment and a better future.
“SisterWorks employment support helped me gain the self-confidence to secure a job that I am enjoying. They supported me throughout my journey.”
“I am so happy that I have my own money. I am proud of myself—it’s my first time working. Now we are planning to buy a house.”
Janeth
Originally from the Philippines, Janeth settled in Bendigo and joined SisterWorks in pursuit of new opportunities. After completing the Hospitality Program, she received support from the Employment Team, which connected her with Calvary Mirridong Aged Care. Today, Janeth is a trainee personal care worker, building her career in the aged care sector.
Janeth’s story illustrates how SisterWorks empowers migrant women to find rewarding employment and integrate into their communities, helping them gain self-confidence and navigate their new career paths. With the support provided, Janeth is thriving in a job she enjoys and continues to grow professionally.
Joyce
Originally from Chile, Joyce arrived in Australia in June 2023, looking to improve her English and find work. With a background in Chemical Engineering, she faced challenges securing employment due to language barriers. Through online research, Joyce discovered SisterWorks and joined the Hospitality Program in July 2023.The barista training and resume-building support were particularly valuable, helping her adapt to Australian workplace standards. Joyce describes her experience as “immensely rewarding,” emphasising the welcoming and supportive community.
In September, Joyce joined Crafted Culture as a Café All-Rounder, to further develop her skills and confidence. Her dedication and proactive approach led to a supervisory role, in which she now manages the café, coordinates catering orders, and supports new Sisters.
“This opportunity means so much to me because I faced many challenges in Australia. I was often talked about and devalued, but SisterWorks gave me a chance.”
“I know what I’m capable of doing, and this makes me proud.”
Omolola
Originally from Nigeria, Omolola arrived in Australia in 2023 with her daughter, seeking safety and a fresh start. After joining SisterWorks’ Dandenong Hub and completing the Hospitality training program in December, she secured a job with Delaware North, thanks to the support of SisterWorks’ Employment Team.
Omolola has since worked at prominent events, including the MCG Boxing Day Test Match, the Australian Open, and the Taylor Swift concert. These experiences have boosted her confidence and provided valuable work opportunities. At SisterWorks’ International Women’s Day event, Omolola shared her inspiring journey: “I am not a confident person. I am a shy person, and this is my first time speaking in front of a crowd. I am grateful to Delaware North and always hopeful in doing my work.”
Key Statistics: 3,000+
Sisters supported by SisterWorks over the past 11 years
601
Sisters participated in SisterWorks initiatives across all Hubs In 2023-2024
countries of origin 105
The Global Goals for Sustainable Development We Support
SisterWorks is dedicated to advancing the United Nations Sustainable Development Goals through our initiatives, with a focus on the following five goals:
Offering industry-specific training opportunities that ensure inclusive and equitable access for all learners.
We are dedicated to providing comprehensive educational programs that address diverse needs and backgrounds, ensuring that every participant has the opportunity to gain valuable skills and knowledge.
Empowering women and ensuring their full and effective participation in employment and microbusiness, SisterWorks, as a female-led organisation, is committed toa providing equal opportunities.
Adhering to the national employment scheme and industry awards we promote fair wages, safe working conditions, and sustainable employment opportunities through our initiatives. Our collaboration with local businesses and networks drives economic growth and job creation for migrant and refugee women.
Fostering economic participation for women without discrimination based on age, sex, disability, race, ethnicity, origin, religion, or economic status. By removing barriers to employment, we collaborate with local businesses to showcase the positive impact of an inclusive workforce.
Implementing our Social Enterprise product development principles, which emphasise reusing, repurposing, and upcycling materials, as well as sustainable sourcing practices, we are dedicated to minimising waste and environmental impact through circular economy principles. We also partner with corporations to help them reduce landfill waste, thereby advancing sustainability and responsible production practices throughout the supply chain.
Highlights of the Year
SisterWorks’ International Women’s Day Breakfast: A Celebration of Empowerment
On March 8, 2024, SisterWorks proudly hosted its International Women’s Day Breakfast, generously sponsored by Keolis Downer. This event was an opportunity to honour the achievements of women worldwide while emphasising our ongoing commitment to gender equality and the empowerment of women from migrant, refugee, and asylum-seeking backgrounds.
The breakfast brought together a dynamic gathering of our supporters, partners, and Sisters, all united in their dedication to advancing women’s rights and fostering an inclusive community. Throughout the morning, we engaged in meaningful discussions about the challenges and successes experienced by women. The event also served as a platform to highlight the crucial work being done by SisterWorks to provide employment and entrepreneurship opportunities to women who face unique barriers in their new country.
The International Women’s Day Breakfast was not just a celebration but a powerful reminder of the collective effort required to create lasting change. As we move forward, SisterWorks remains committed to empowering women and fostering a more equitable society for all.
Yarra Trams and SisterWorks Unite: Powering Social Impact and Sustainability
This year, Yarra Trams CEO Carla Purcell announced a new Shared Value Partnership with SisterWorks, a collaboration that underscores both organisations’ commitment to social impact and environmental sustainability. The partnership is a testament to SisterWorks’ growing role as a key player in socially responsible manufacturing.
As part of this partnership, SisterWorks will work closely with Yarra Trams to deliver high-quality, sustainable manufacturing services, including the production of bespoke tram components. This initiative not only meets the industry’s rigorous standards for quality and safety but also aligns with Yarra Trams’ corporate social responsibility goals.
“This opportunity will make SisterWorks a railready supplier, capable of manufacturing rail parts to the quality and safety standards integral to the industry, while also delivering social value through women’s economic empowerment to the Victorian community.
We see the amazing value SisterWorks will bring to the rail industry and are very excited about our ongoing partnership with them.”
Carla Purcell, CEO, Yarra Trams
This partnership underscores the importance of aligning business practices with social and environmental responsibility, reinforcing SisterWorks’ mission to empower migrant, refugee, and asylum-seeker women while contributing to a more sustainable future.
The partnership with Yarra Trams recently won the Social Procurement Impact Partnership of the Year award.
Annual Projected Impact of Yarra Trams
Partnership
833 hours of employment for priority job seekers.
$125,000 annual social and economic impact.
4 tonnes of waste diverted from landfills annually through our textile re-purposing efforts, significantly reducing our environmental footprint.
15% anticipated increase in SisterWorks’ Social Enterprise revenue, contributing to our long-term sustainability and the continued growth of our mission.
Introducing
the
SisterWorks
Sustainable Manufacturing Hub: A New Era of Impact
During Refugee Week, SisterWorks unveiled its new Sustainable Manufacturing Hub in Springvale, marking a significant expansion of our capacity to empower migrant, refugee, and asylum-seeker women. This new facility, supported by the Work Integration Social Enterprise (WISE) Grant program, is a testament to SisterWorks’ commitment to meaningful work and sustainable practices.
The launch event was a vibrant celebration, featuring inspiring speeches, a lively lion dance, and an array of international cuisine provided by Crafted Culture. The Market Stalls showcased a stunning selection of handcrafted products, reflecting the diverse talents within the SisterWorks community.
The new hub, located in the City of Greater Dandenong, is designed to significantly boost SisterWorks’ production capabilities, supporting activities such as assembly, packing, repurposing, and upcycling. This expansion is expected to double
employment opportunities for women in the region, contributing to both social and economic growth. Key partnerships with organisations such as Toyota and Yarra Trams have been instrumental in optimising the hub’s productivity. These collaborations will enable SisterWorks to meet industry standards in manufacturing while promoting environmental sustainability and women’s economic empowerment.
The launch of the Sustainable Manufacturing Hub represents a major milestone in SisterWorks’ ongoing journey toward greater social impact and environmental responsibility.
“We are excited to continue our mission of empowering women and advancing sustainable practices, with support from our valued partners.”
Ifrin Fittock. CEO, SisterWorks
L’Oréal and SisterWorks Grow Opportunities and Beauty in Every Garden
In 2023, SisterWorks proudly partnered with L’Oréal to support their Melbourne community garden, an initiative championing biodiversity and community engagement. This vibrant green space, initially established to promote environmental sustainability, has flourished with the help of our Sisters and Afri Aus Care. Our collaboration enables SisterWorks to empower migrant, refugee, and asylum-seeker women through meaningful work in garden maintenance, while Afri Aus Care provides vital
mental health support. The garden now thrives as a hub for fresh produce and community connection, reflecting the impactful synergy between L’Oréal’s commitment to sustainability and our mission to uplift women in need.
Protecting Wildlife with Cosy Bat Wraps and Joey Pouches
In a heartwarming initiative, SisterWorks donated 200 finger puppets and 100 bat wraps to Wildlife Victoria, all handcrafted by our talented Sisters.
These essential items will aid in the rescue and care of native animals across Victoria, with the bat wraps
playing a crucial role in caring for orphaned flying foxes.
Lisa Palma, CEO of Wildlife Victoria, expressed her gratitude, saying,
“The partnership and support from SisterWorks means an enormous amount to us at Wildlife Victoria and makes a tangible difference to our wildlife out there.
Today, we’re absolutely thrilled to have received some beautifully sewn flying fox bat wraps.
This year we’ve had over 500 orphaned flying foxes come into care and these wraps are incredibly important when raising the young flying foxes. A bunch of new rescuers of flying foxes are getting trained this year and they will all receive a beautiful set of bat wraps, hand-sewn by SisterWorks, for them to use on rescues which will make a huge difference.”
This collaboration, made possible through our partnership with JobFind Centre, highlights our commitment to making a meaningful difference in both our community and the environment.
Employment Pathways Program
SisterWorks’ Employment Pathways’ Program is an empowering and dynamic initiative designed to fasttrack migrant and refugee women toward economic independence. The program delivers hands-on, jobready training across key industries such as Customer Service, Warehousing, and Hospitality, while also nurturing entrepreneurial dreams through Small Business development. Sisters gain industry-specific skills, receive one-on-one mentorship, coaching, and entrepreneurship guidance.
Upon graduation, Sisters are fully supported with job placement, including resume building and interview preparation, before being connected to employment opportunities that match their new honed skills and passions.
Impact
Through term-based training, SisterWorks has made a significant impact by transforming lives and empowering individuals to achieve economic independence. This year, SisterWorks delivered 26 industry-specific courses across its Empowerment Hubs. A total of 292 participants graduated from programs in Hospitality, Warehousing, Small Business, and Customer Service. Excitingly, 58% of these graduates have either landed sustainable employment or launched their own businesses.
Integral to our Programs is the support of our Partners in providing hands-on, skills based training to our Sisters. The continued support of our Partners in the delivery of Programs is evident in our Sister success stories.
26
small businesses launched.
144
Sisters secured employment.
292
Sisters graduated SisterWorks.
1,000
hours of hands-on training provided by employment partners.
Empowering Sisters Through Opportunity: Delaware’s North Transformative Partnership
Delaware North and SisterWorks formed a partnership in 2022, opening up numerous support and employment opportunities for our Sisters.
Delaware North has hired 68 Sisters, with 45 of them still employed, achieving an impressive 66% retention rate— significantly higher than the average in the hospitality industry.
The Sisters have been placed in various roles across Delaware North facilities, including MCG, Melbourne Olympic Park, and Marvel Stadium, working as kitchen hands, retail and corporate food & beverage attendants.
Additionally, Delaware North has actively engaged with SisterWorks’ Hospitality program by attending classes to introduce the company and available job opportunities, as well as organising workplace tours for the Sisters.
Advancing Employment Opportunities: API and National WorkForce Join Forces with SisterWorks
Australian Pharmaceutical Industries (API), in partnership with National WorkForce, has joined SisterWorks to enhance employment opportunities for our Sisters. This collaboration has already led to five of our Sisters starting new jobs at API, where they are thriving!
To welcome the newly hired Sisters and celebrate the partnership with SisterWorks, API hosted a special event, with catering options from Crafted Culture. At the event, Mamiko Nakada, Head of Training Programs, highlighted the many opportunities this collaboration offers and the significance of such partnerships to promote economic empowerment.
API is one of Australia’s leading pharmaceutical distributors and health and beauty retailers, and is the parent company of Priceline Pharmacy, Soul Pattinson Chemist, and Pharmacist Advice.
Building Careers with Amazon: Empowering Women for a Brighter Future
In 2024, SisterWorks and Amazon launched a new collaboration that opens up a broad array of opportunities for new graduates from our Warehousing and Manufacturing Programs. Although the partnership is relatively new, Amazon is actively recruiting, and a few Sisters have already joined their team.
One such success story is Saima, who arrived in Australia in March 2023. After applying for over 60 jobs without success, Amazon became her first opportunity. Saima is thrilled with her new role and appreciates the welcoming and inclusive work environment that respects her needs, including allowing time for prayer during breaks. She expressed profound gratitude to SisterWorks and is eager to encourage other women to join our SisterWorks Warehousing Program and pursue their own dreams.
From Mock Interviews to Real Success: EY’s Commitment to SisterWorks
As part of our Program Partnerships, SisterWorks has formed an outstanding collaboration with EY to support our Sisters through top-notch interview preparation. Through this partnership, EY’s dedicated team of volunteers conducts mock interviews with recent graduates from SisterWorks Programs. These sessions are designed to offer in-depth insights and personalised guidance tailored to each participant’s needs.
The hands-on experience and expert advice help them refine their interview skills, boost their confidence, and enhance their overall job search strategy.
EY is a global professional services firm providing audit, consulting, tax, and transaction advisory services to help organisations manage risk, improve performance, and achieve their business goals. Our
partnership provides our Sisters with exceptional support and preparation, creating a solid foundation for their success in the workforce.
Grant Thornton and SisterWorks: Enhancing Security for Long-Term Success
SisterWorks has formed a significant partnership with Grant Thornton (GT), which has yielded notable results. They have provided valuable training on fraud and scams, equipping SisterWorks’ team with essential knowledge to safeguard against potential threats.
In addition, GT provided pro bono risk management support and Excel skills training for both the Sisters involved in our Customer Services Program and the Program’s team. This assistance helps ensure that SisterWorks can operate with greater security and efficiency. This partnership has proven instrumental in advancing our mission and strengthening our capabilities.
Australian Venue Co.: In-Depth Industry Training for Future-Ready Skills
A key advancement in our Programs stems from our newly established partnership with Australian Venue Co., a prominent hospitality group overseeing over 2,000 bars, restaurants, and venues across Australia. This collaboration directly addresses the feedback we received in our post-program surveys, which highlighted a demand for more in-depth industry engagement and hands-on training.
Through this partnership, we are enhancing our Hospitality program with a full-day workshop at one of Australian Venue Co.’s venues. The workshop and guided venue tour offers a comprehensive introduction to hospitality CRMs, industry roles, shiftday procedures, customer service best practices, hands-on beverage and food service training. This partnership in action also opens up valuable employment opportunities for Sisters at Australian Venue Co. venues across Melbourne.
Sisters’ Journey
Programs that Empower Women
Employment and entrepreneurship support for migrant, refugee and asylum seeker women, we offer practical vocational and small business programs with job readiness opportunities and connections with employers.
Group Training
• Industry introduction
• Skill development
• English practice
Employment
Outreach
Referral
Partner Engagement
• Workplace tours
• Additional training
• Guest speakers
Group Training
• Small business basics
• Skill development
• English practice Small Business Launch
LIFE SKILL PROGRAM
• Building Social Connections
• Conversational English Development
• Skill Acquisition
1:1 Employment Support
• Address individual barriers
• Job matching with employment partners
• Application and interview guidance
Placement & Onboarding
• Interview support
• Onboarding assistance
• Communication support Employment at SisterWorks Social Entreprise
• Warehousing
• Manufacturing
• Hospitality
Transition to Mainstream Employment
Mentoring Program
Optional: Partner organisation support
Once Sisters have built their confidence, skills, and Australian work experience, they receive support to transition into mainstream employment with our Employment Partners
Socially Responsible Procurement
Our Commitment
SisterWorks continues to emphasise its commitment to sustainability, embedding circular economy principles into every aspect of our operations. As an organisation that places people and the planet at the forefront of our mission, we focus on initiatives that not only reduce waste but also create meaningful employment opportunities for migrant and refugee women. This year, our strategic partnerships have highlighted our growing role as a leader in socially responsible manufacturing and environmental stewardship.
Our Social Enterprise Impact
$3.1M Hours of employment generated.
Economic impact generated by income earned by Sisters.
9,667
85
150KG
Waste diverted from landfill from circular economy projects.
64
Entrepreneurial Sisters earned an income by selling their own products or services through SisterWorks.
Sisters earned wages through SisterWorks’ Work Integrated Social Enterprise.
Leading the Circular Economy: Yarra Trams and SisterWorks Drive
Meaningful Change
This year, Yarra Trams announced a Shared Value Partnership with SisterWorks, where we deliver high-quality, sustainable manufacturing services, including bespoke tram components, the repurposing of seat covers, and seat refurbishment initiatives. The partnership is designed to create 833 hours of employment for priority jobseekers, generating a $125,000 annual social and economic impact. It also diverts over 4 tonnes of waste from landfills annually through textile repurposing efforts, while enhancing SisterWorks’ skills in rail safety and manufacturing, positioning us as a rail-ready supplier. This impactful collaboration, which won the Social Procurement Impact Partnership of the Year award, is projected to boost SisterWorks’ Social Enterprise revenue by 15% annually, contributing significantly to our long-term sustainability.
Repurposing for a Purpose:
SisterWorks and Richmond Football Club Transform Textile Waste
96kg of waste will be upcycled into new products as part of our commitment for 2024-2025.
Through our partnership with the Richmond Football Club, SisterWorks successfully repurposed surplus jerseys and various waste materials into unique, handcrafted items. These products were then distributed at community events and AFLW games, effectively turning potential waste into valuable resources. This initiative not only reduced the environmental impact by diverting waste from landfills but also provided our participants with meaningful work that contributes to their economic empowerment. By transforming these materials into items that engage and benefit the community, we demonstrated our commitment to environmental sustainability while fostering social empowerment. This collaboration underscores how innovative reuse of resources can drive significant positive change, aligning with our mission to support both people and the planet.
In all our endeavours, SisterWorks is dedicated to building a sustainable and equitable future. Our partnerships with Yarra Trams and the Richmond Football Club highlight our commitment to reducing waste and enhancing environmental stewardship
while empowering migrant and refugee women. By transforming innovative ideas into impactful actions, we demonstrate how socially responsible practices can drive meaningful change and contribute to a brighter, more sustainable world for everyone.
Toyota Women Conference 2023: A Collaboration of Creativity and Empowerment
In 2023, SisterWorks proudly partnered with Toyota for their Women Conference, bringing together creativity, resilience, and empowerment through several impactful initiatives.
Interactive Artwork Project:
Led by our talented Sister, artist Camilla Paz, participants at the conference contributed to a collective artwork that reflected their personal stories and experiences. This collaborative piece, now displayed at Toyota’s Head Office in Melbourne, symbolises unity and the power of shared creativity.
Pop-Up Shop:
We showcased a range of sustainable products handcrafted by women from migrant, refugee, and asylum-seeker backgrounds. The pop-up shop featured homewares, kitchenware, preserves, body products, toys, accessories, and jewellery, promoting ethical consumerism and supporting social causes.
Sister Speaking Engagement:
A powerful storytelling session was held, where one of our Sisters shared her inspiring journey from Africa to Australia. Her story highlighted the strength and resilience of migrant and refugee women, fostering greater cultural understanding and promoting economic empowerment.
This collaboration with Toyota exemplifies our shared commitment to creativity, sustainability, and the empowerment of women, paving the way for deeper impact and growth in the years to come.
Elevating Community Impact: SisterWorks Catering at the RCAA Conference
The Refugee Communities Association of Australia (RCAA) celebrated the success of their inaugural conference, ‘Building on the Foundation of Lived Experience.’ SisterWorks was honoured to support this important event by providing catering for morning and afternoon tea on both days. Thanks to our newly renovated and expanded kitchen, we were thrilled to undertake our largest single catering order to date. This expansion has significantly increased our capacity for ethical corporate catering.
Our commercial kitchen has evolved into a vibrant, nurturing environment where Sisters can learn, grow, and forge valuable connections. In 2023, our catering service emerged as our second most significant revenue source, demonstrating a remarkable 261% increase from the previous year. Additionally, this year, six new women have joined our café and kitchen team, further enriching our community and broadening our impact.
Crafting Meaningful Partnerships: Simétrie and SisterWorks Create Lasting Impact
90 Number of hours of employment
SisterWorks partnered with Simétrie to produce handcrafted organic cotton dust bags for their leather bag packaging, reflecting our shared commitment to quality and sustainability. This project provided valuable employment opportunities for our talented Sisters—Sofia, Arezou, Farah, My, and Shirin—who expertly crafted each dust bag with dedication and precision.
The partnership not only showcased the exceptional craftsmanship of our Sisters but also supported their journey toward economic empowerment, aligning with SisterWorks’ mission to help migrant and refugee women build sustainable livelihoods in their new home.
From Production to Empowerment: Pilbeam and SisterWorks Transform Textile Manufacturing
2,309
Number of hours of employment
Towards the end of 2023, a notable partnership opportunity arose with Pilbeam Living, a local business known for its high-quality Australiandesigned gifts and textiles. This collaboration yielded impressive results: 30,000 Pilbeam Heat Packs were produced, and 20 Sisters secured employment through the social enterprise.
This partnership provided the Sisters with valuable firsthand experience in a large warehouse setting and the opportunity to see their manufactured products promoted and retailed by a prominent retailer like Aldi. The project not only showcased the capabilities of the Sisters but also highlighted the significant impact of collaborative efforts between businesses and social enterprises.community and broadening our impact.
Westpac’s Scholar Summit: Shaping the Future of Leadership
SisterWorks undertook a project to redesign and repurpose materials destined for landfill, resulting in the creation of 300 lanyards for Westpac’s Scholar Summit. This initiative aligns with SisterWorks’ commitment to sustainable and ethical supply chain practices, while also supporting the employment of migrant and refugee women.
Lisa Cottingham, Event Manager at Westpac, expressed her appreciation, stating, “SisterWorks recently produced 300 lanyards for us to use at the Westpac Scholars Summit 2024. Partnering with a social enterprise like SisterWorks is an honour, especially one that supports migrant women and helps them achieve economic empowerment. As an event manager, encountering ‘event waste’ is common, so discovering that these lanyards were part of a circular economy—upcycled from discarded banners—was an unexpected benefit.”
Crafted Culture: Impactful Cafe and Catering
powered by SisterWorks
Crafted Culture, SisterWorks’ café and catering service located in the heart of Richmond, continues to flourish as a vibrant hub of cultural exchange and empowerment. Our café offers more than just delicious food—it provides a meaningful space where migrant, refugee, and asylum-seeker women can develop their culinary and hospitality skills, paving the way toward economic independence.
In addition to the café, our catering services extend this impact to the broader community, offering a range of culturally inspired dishes that bring people together while supporting a vital social mission. Every purchase at Crafted Culture contributes directly to the empowerment of our Sisters, helping them build sustainable livelihoods and integrate into Australian society.
Find out more about Crafted Culture
Gleize
Gleize’s journey with SisterWorks represents a pivotal moment in her story, which began when she arrived in Australia from Brazil in 2017 to visit a friend, and decided to stay in Australia. Initially, she embarked on studies in Human and Community Services on a student visa, motivated by a deep desire to create a meaningful and fulfilling life in her new home.
Her early jobs were limited to cleaning positions, which provided neither the financial stability nor the social engagement needed to enhance her English
skills. Despite these challenges, Gleize’s resilience led her to SisterWorks, where she graduated from the Hospitality Program in 2022. Even with this accomplishment, finding suitable employment in the industry remained a difficult task.
In 2023, Gleize took a significant step forward by joining Crafted Culture as a ‘back of house’ attendant. This role was transformative for her, offering not only hands-on experience in a nurturing and supportive environment but also the chance to put her newly acquired skills into practice.
Gleize considers her time at Crafted Culture Café crucial for gaining work experience in the hospitality industry within a safe and welcoming environment. At Crafted Culture, she engaged in various aspects of food production and had the opportunity to apply the skills she learned during the Program.
She has expressed that being involved with SisterWorks gave her a strong sense of community. She rates her experience with SisterWorks as 5 out of 5 and appreciates the organisation’s support in connecting her with job opportunities. She also enjoyed the programs and the connections she made with the organisation and its employees.
SisterWorks Shop
Our SisterWorks Shop in Richmond, Victoria, is a unique retail space dedicated to showcasing the creativity and craftsmanship of migrant, refugee, and asylum-seeker women—our Sisters. Specialising in Australian-made, sustainable products, our shop offers a curated selection of high-quality, ethically produced items that make perfect gifts for any occasion. From handcrafted jewellery and homewares to body care products and newborn essentials, each item tells a story of resilience and cultural heritage.
Visiting our shop is not just about purchasing beautiful products; it’s about supporting the entrepreneurship of women who are building new lives in Australia. Every sale directly contributes to empowering these women, helping them achieve economic independence and integration into the local community. Whether you shop in person at our Richmond location or online, you are making a meaningful impact with every purchase.
Find out more about SisterWorks Shop
Dinithi
Relocating to Australia marked a profound new chapter for Dinithi and her family. Arriving in 2017 with her 18-month-old baby and husband, Dinithi faced the challenge of starting over. In Sri Lanka, she had been celebrated for her exquisite quilling paper art, selling her creations in local bookstores. The idea that her artistic passion could thrive in a new country seemed distant. However, with the invaluable support of SisterWorks, Dinithi was empowered to reignite her quilling business. Guided by mentorship, she reintroduced her art to the world, becoming a cherished exhibitor at the SisterWorks shop. Today, Dinithi’s artwork shines both online and in the SisterWorks store, and her participation in the SisterWorks Spectacular Event marked a thrilling debut at her first market stall.
“I discovered the courage to pursue my dreams, connect with more customers, and build a successful business. The event was a powerful source of motivation for me.”
Audit & Accounts
SisterWorks Incorporated complies with application Australian Accounting Standards and Guidelines and in compliance with the requirements of the Australian and Not-for-profits Commission Act 2012. Stannards Accountants and Advisors audits the financial statements. A copy of the full financial report including the financial statements for the year ended 30 June 2024 are available online at www.acnc.gov.au or upon request from SisterWorks.
Board Members
Ms Caroline Mills
Chair / Managing Director, Allegra Consulting
Mr Greg Wayman Deputy Chair
Mr Steven McGloin Treasurer / Principal, Deloitte Private
Ms Eliza Blandford Secretary / Partner, Ashurst Lawyers
Ms Zena Lythgo Committee Member / Marriage and Funeral Celebrant
Ms Prerana Mehta Committee Member / CEO, Australian Council of Learned Academies (ACOLA)
Ms Lisa Palma Committee Member / CEO, Wildlife Victoria
Ms Maha Sukkar APM Committee Member / Police Senior Sergeant at Victoria Police
Statement of Profit or Loss and other Comprehensive Income
Statement of Financial Position
Our Community
We deeply thank our partners, funders, donors and community for helping work towards our mission. In particular we would like to mention the following supporters for their exceptional contributions to SisterWorks this over this past financial year:
Philanthropic (Foundations / Trusts / Donors)
Australian Communities Foundation
Bennelong Foundation
Campbell Edwards Trust
CBAH Asha Dann Trust
CCI Giving
Count Charitable Foundation
Ecstra Foundation
Eldon and Anne Foote Trust
Emeis Cosmetics Pty Ltd
Ernst & Young Foundation
Equity Trustees
Gourlay Trust
Haverstock Hill Foundation
HerBusiness
HN Commercial Cleaning Services
Lion Selection Group
Lord Mayor’s Charitable Foundation
L’Oréal Fondation d’Entreprise
Marshall Family Foundation
Mutual Trust Foundation
Paul Ramsay Foundation
Perpetual Trustees
Priceline Sisterhood Foundation
Qantas
Red Rocketship Foundation
Samin Group
The Change Makers
The Ian Potter Foundation
The Peter and Ann Robinson
Foundation
The William Angliss Charitable Fund
The Wood Foundation
Westpac Foundation
William Buckland Foundation
Government (Federal / State / Local)
City of Greater Bendigo
City of Greater Dandenong
City of Melbourne
City of Yarra
Department of Families, Fairness and Housing
Department of Home Affairs
Department of Jobs, Skills,
Industry and Regions
Department of Social Services
Workforce Australia
Wyndham City Council
Victorian Multicultural Commission
Corporate Partners
Akira Grateful ArrowVane
Ashurst
Cupcake Central Ethical Jobs
Grant Thornton
Kidmans Partners
L.E.K Consulting
L’Oréal Groupe
Metro Tunnel Project (VIDA)
Munificent Wines
Richmond Football Club
Toyota Motor Corporation
Australia Limited
Yarra Trams
Program and Employment
Partners
Accor Australia
Albury-Wodonga Ethnic Communities Council Inc.
Amazon
Australian Learning Group
Australian Pharmaceutical
Industries
Australian Venue Co.
Asylum Seeker Resource Centre
Australian Defence Apparel
Bendigo Community Health Services
Bendigo Old Church on the Hill
Bendigo TAFE
Breach Apparel
Brotherhood of St. Laurence
BUPA
Calvary Elanora
CAN Community
Carlton Neighbourhood Learning Centre
Carringbush Adult Education Centre
CatholicCare
Collingwood Children’s Farm Cultura
Davis Creek Primary School
Delaware North
Dohertys Creek P-9 College
Ernst & Young
Esthia
Ethnic Community Council
Expressions Australia - Reconnect program
Friends of Refugees
Girton Grammar School
Godden Cleaning Group
Hoban Recruitment
Holiday Inn Dandenong
Intercontinental Hotel Group
Justitia Lawyers
JobFind
Job Prospects
Kensington Neighbourhood
Centre
La Trobe University
Loddon Campaspe Multicultural Services
Magic Mobility MatchWorks
Meals with Impact
Melbourne Convention Exhibition Centre
Melbourne Polytechnic
Migrant Workers Centre
Milgate Primary School
Multicultural Centre for Women’s Health
Northern Bay College
OMI Group
Prisma Legal
Point Cook College Community Hub
Short Courses Australia
South East Community Link
South East Leisure
Southern Cross Educational Institute
Stott’s College
Swinburne University of Technology
Texas Peak
The Country Women’s Association of Victoria Inc.
Toyota Finance Australia
Truganina South Primary School
Uniting
WildLife Victoria
Wise Employment
World Vision Australia
Wyndham Community and Education Centre
Wyndham Park Primary School
Community Hub
Wyndham Women’s Support Group
Social Enterprise Partners
2 Royal Hounds
3ZZZ
A2B Consumables
Accenture
Acciona
AECOM Australia Pty Ltd
ANDHealth
Apprenticeship Employment Network
Art4All Gallery Shop AusNet
Australian Women Security Network
Bendigo and Adelaide Bank
Bridge Road Main Street Inc.
Bristol Myers Squibb
Boston Consulting Group
Camberwell Girls Grammar
School
CareerSeekers
Caulfield Grammar School
Foundation
Centre for Multicultural Youth
Cera Stribley
CERES Fair Food & Grocery
Chobani
City Compost Network
City of Melbourne
Clear Horizon
Cloud 9 Design
Common Equity Housing Ltd.
Colin Biggers & Paisley Pty Ltd
CPB Contractors
Curated with Conscience
Dailymotion
Department of Premier and Cabinet
Douglas Partners
Eastern Freeway – Burke to Tram
Alliance
Elato Pty Ltd
Ethical Jobs
Federation Square
Finsbury Green
FPA Patent Attorneys
Fulton Hogan
Fundraising Institute Australia
Free from Family Violence
GHD
Good Cycles
Good Thing Productions
Grant Samuel
Greatest Good
Haileybury
HeapsGood Packaging
Huddle
Humanitarian Advisory Group
ICMS Australia Pty Ltd
IFM Investors
Ignite
Independent Broad-based Anti-corruption Commission (IBAC)
Interlink
JID
John Holland Group
JT. Production Management
Kairros
Kane Constructions
Keolis Downer
Kilvington Grammar School
Kmart Group Australia
Kokoro Consulting
Laing O’Rourke
Launch Housing
Live & Learn Environment
Education
LUMOS Intelligence
Macedon Ranges Shire Council
Major Road Project Victoria
Marriott
Mercedes Benz
Methodist Ladies’ College
Monash University
Myriad Kofkin
National Australia Bank Limited
Nature Insights
No to Violence
Office of Public Prosecutions
Orange Everyday
Paraflare
Picaluna
Pilbeam Living Pty Ltd
PBS 106.7FM
POS Visual Solutions
Positive Feeds
Queen Victoria Market
Queen Victoria Women’s Centre
Rail Network Alliance
Ratio
Recovawear
Red Energy
Refugee Advice & Casework Service
Reground
RMIT
RREPP
RTBU Victorian Locomotive Division
Second Bite
Seer Medical Pty Limited
Self Love Boutique
Shape
Simetrie
SkyBus
Social Enterprise Network Victoria
South Eastern Program Alliance
Spark North East Link
SSI
STREAT
The Common Good
The Great Stupa of Universal
Compassion Ltd
The Salvation Army
The Social Policy Group
The University of Melbourne
The University of Newcastle
The University of Sydney
Trafficworks
Turks Legal
Twenty20
Vetassess
Victorian Chamber of Commerce and Industry
Victorian Funds Management
Corporation
Victoria Police
Victorian Women Lawyers
Westpac
Westpac Scholars Trust
West Region Delivery Team
Winning Edge Presentations
Women with Disabilities
Victoria WorkCycle
We would also like to acknowledge our talented current and former staff members and pool of volunteers, without whom we would not be able to create this level of impact, year in and year out.
Finally, we acknowledge the courage, strength and resilience of the hundreds of women from refugee and migrant backgrounds who have crossed paths with SisterWorks since we opened our doors in 2013.
You inspire us every single day.
Partnership and Donation Information
To learn more about SisterWorks partnerships or how to get involved in helping SisterWorks support migrant, refugee and asylum-seeking women to become economically empowered, visit sisterworks.org.au/getinvolved or scan the QR code.
We wish to acknowledge the invaluable contributions of our marketing and communications partner, ARROW VANE, for their pro bono development of this Annual Report, and Pressroom Partners for their generous provision of printing services. Your support has been integral to the creation of this report, and we deeply appreciate your continued partnership.
1. Springvale Manufacturing
Hub and Head Office
2B Kelly Court
Springvale VIC 3171
+61 420 213 930
3. Abbotsford Empowerment Hub
2/377 Johnston Street
Abbotsford VIC 3067
+61 415 509 603
5. SisterWorks Shop
102A Bridge Road
Richmond VIC 3121
+61 3 9972 5039
Shop with us online 24/7: sisterworks.org.au
2. Dandenong Empowerment Hub
146-148 Walker Street
Dandenong, VIC 3175
+61 493 294 596
4. Bendigo Empowerment Hub
45 Mundy Street
Bendigo VIC 3550
+61 420 258 972
6. Crafted Culture 104 Bridge Road Richmond VIC 3121
+61 3 9972 5039 SisterWorks Inc.