SIPS IT - Services Catalogue

SIPS IT

Welcome to SIPS IT We are constantly working in this ever-changing world of technology and education to adapt and expand our services to enhance the teaching and learning environment. Our aim is to provide you with an extensive and ever-expanding range of services to support learning outcomes for children and young people. .

Welcome to SIPS IT In the dynamic world of education, where seamless integration of technology is paramount, SIPS IT Services are here to offer support, innovation, and unwavering commitment. We understand that in today's digitised environment, Schools require flexible, secure and reliable IT solutions, and we are here to deliver precisely that.

Why Choose SIPS IT As experts in Information Technology, we specialize in providing unparalleled IT services tailored to meet the unique needs of schools. We work with your school to understand, create and deliver your IT strategy.

Our comprehensive range of services includes:​ School Management Systems: Enjoy seamless and efficient management of your school MIS. Here at SIPS IT we are accredited in a range of MIS systems and provide experienced and knowledgeable support across all.​ Technical Support: Experience rapid response and resolution to all your IT issues via our remote or onsite support team, ensuring smooth and uninterrupted operation of your school’s IT.​ 1.

Technical Project Management: Trust us to manage your technical projects from conception through to installation., guaranteeing successful project completion and adoption of new technologies.​ Stay ahead with our cloud migration services, offering you secure, accessible, and cost-effective cloud-based solutions to support teaching and learning within your school..​ IT Procurement: Benefit from our comprehensive IT hardware and software procurement services, ensuring you get the best value and the most reliable IT solutions to meet your needs.​ Training and Consultancy: Offering an extensive range of training courses both face to face or online. Access via SIPS Learn and manage all of your schools staff training.

For a more bespoke requirement, engage with one of our expert and experienced consultants. ​ Let's harness the power of technology together and pave the way for enhanced educational excellence and safety in your school.​ ​

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SIPS IT Service Desk

All our support packages give you access to our:

SERVICE DESK Your central point of contact for support, guidance and service requests.

Accessible via phone, email or online, your calls will be dealt with promptly, either resolved at point of contact or escalated to 2 nd tier team for them to resolve.

All incoming calls are targeted against the approved SLA. CUSTOMER PORTAL Log your support calls through our customer portal and monitor the status of your cases. You can access our training schedule, our knowledge base and manage your SIPS account all in one place.

SIPS Portal KNOWLEDGE BASE Our knowledge base is constantly growing and evolving to provide you with a comprehensive resource centre for common fixes and self-help guides 24/7. Available from our customer portal, these are designed to be easy to follow and to give you the information you require when you need it, without having to wait. SIPS Knowledge Base REMOTE SUPPORT To help resolve your cases as quickly and efficiently as possible, we will use remote access to connect to your school and provide direct support.

Allowing us to resolve the majority of problems without the need to wait for a call out.

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Technical Support Services

Technical Support Services Onsite Technician Service

Skilled and experienced Technician service, flexible to meet your requirements

Remote Technical Support Services

Remote Technical Support Service for speedy resolution of IT issues

IT Procurement & Install Services

Value for money hardware & software sales & installation

LGfL Connectivity Support

Connectivity, Firewall & Filtering Support

Microsoft Licensing

Competitive Microsoft Licences

Filesafe

Cloud backup & storage for protection and retrieval of your data

DNS and Domain Management Service Hosting and management of your Web Domains

Web Hosting

Hosting facility for your website

Onsite Technical Support Our on-site technical support service provides you with one of our expert technicians to work on-site in your school for either a half day or a full day session.

They will help to maintain the school's network and look to assist the school in planning and future proofing you ICT. Your technician will undertake any tasks you request as well as carry out the following:      

Check the schools back up is backing up your data correctly and report and fix any problems.

Ensure the school’s Anti-Virus software is up to date and functioning correctly.

Ensure that Microsoft Windows Security patches are up to date.

Check broadband performance is optimal.

Carry out the physical checks on computer systems and report problems to the school.

Check the schools ICT fault log and undertake tasks identified within this as prioritised by the school and within the remaining time allocation.

Remote Technical Support​ ​ Telephone, email and remote support for your technical problems and queries. ​ For example, we can advise staff how to use Office365 or address an issue with a classroom PC either over the phone or in a remote support session. ​ This can also act as an escalation point for your on-site IT support staff or a channel to access advice and training.

Projects and Install Services Our dedicated Technical Solutions team are there for you no matter how big or small your project is. From the configuration of laptops to an Office 365 Migration, new WiFi Network or a full Digital Transformation.

For the planning and implementation of bespoke projects, one of our expert project managers will visit your school, offer professional advice and manage the delivery of the project from the initiation to completion.

IT Procurement SIPS IT can help you with the procurement of IT products, ranging from desktops to laptops, licences to telephone systems, servers to new wireless, nothing is too big or too small.

We have excellent relationships with a number of suppliers, ensuring we can offer preferential pricing helping you to save money and provide best value.

To see what we can offer, contact us at ITpartner@sips.co.uk and let us know what you are looking for? We will reach out to our suppliers to ensure best pricing is sourced.

Let us help you to save money.

Microsoft Licensing Are you getting the most out of your Microsoft Licensing?

Schools and Academies, like many organisations are modernising through digital services, cloud offerings and greater connectivity out to the internet.

We’re working with key providers to ensure that your school are equipped for the future, whilst only paying for what you need!

File Safe Backup Solution Filesafe is our online cloud backup platform. The ideal solution to securely backup your school's data, whether located on a physical server or held in the cloud.. The data is protected against total loss should the infrastructure or fabric of the school be compromised. All data is transferred to a secure UK data centre and held in an encrypted form, preventing access by unauthorised parties. Your school will have access to view and restore data directly. We offer a range of storage capacity, starting from 1TB.

Domain and DNS Management Service We can register and manage your domain names and renewals to ensure continued service.

Our hosted DNS service is used to translate the school's domain names into the computer identifiers required to route traffic to the appropriate service such as for your website. We will ensure the effective management of your domain names ie. www.yourschool.sandwell.sch.uk. This includes unlimited DNS change requests.

LGFL (formerly TrustNet) Broadband London Grid for Learning not only provides safe, filtered, fast and reliable connectivity, but is a whole package of services which includes subscriptions to Meraki MDM, Sophos Anti-Virus and Adobe Creative Cloud.

This offers real value for money and lead to a cost saving for your school.

Please click here to see the LGFL brochure LGFL First Line Support* This support covers the effective operation of your broadband connection.

We can troubleshoot connectivity problems as well as provide replacement equipment at short notice should any of the broadband equipment fail. This service also covers support for the usage of NGFL’s added value components, such as Meraki Mobile device management. We will also translate the technical information required for your firewall change requests to ensure continued operation of services such as CCTV and VOIP phone systems that need to be operational on the schools broadband connection. *this is included as standard with a SIPS IT Onsite Technical Support Service

MIS Services

MIS SERVICES Our knowledgeable and experienced MIS support team, not only resolve your MIS problems and queries, but ensure you are optimising the use of your MIS system and gaining insights into your data.

MIS Support Base & business support for all SIMS, Arbor, Bromcom and Compass modules

MIS Upgrade and Migration Services Migration & upgrade support for your MIS

Tali Fund Manager Support for Tali Fund Manager

SOLUS3 Managed Upgrade Service A managed Upgrade Service for SIMS schools

SIMS Exam Organiser Support SIMS Exam Organiser Support

MIS Support Supporting SIMS, Arbor, Compass and Bromcom we pride ourselves on giving schools the choice to use the MIS that best serves them as a school.

Our team is fully accredited and can offer comprehensive support, training and troubleshooting for SIMS.net, Arbor, Bromcom and Compass. With a number of experts on hand to not only resolve any problems or queries but to also guide you to optimise your MIS system. Unlimited support calls to our service desk, access to the knowledge base, unlimited training both remotely and within our training suite to cover all modules.

Choosing from Base support for all your functional support needs or choose BasePlus+ support for an all encompassing support package.

Solus 3 Managed Upgrade Service SOLUS3 is the mechanism by which patches and upgrades are applied to your schools MIS systems such as SIMS and FMS. These are imperative to ensure the smooth running of your system and allow essential operations such as census to function correctly.

This service covers the out of hour’s installation of such upgrades and patches as well as testing and troubleshooting.

Tali Fund Manager Tali is the solution for all those funds raised by parents, teachers and pupils and which covers school trips, meals, facilities, sponsored events and much more. These funds must be recorded for Audit purposes. Tali has everything that you need to handle the management of these independently raised school funds. SIPS IT offer comprehensive support, training and troubleshooting for Tali, ensuring you are meeting all your legal requirements, whilst getting the best out of the system.

Safeguarding Services

Safeguarding Services Senso Safeguarding Online Monitoring and reporting with added Classroom and network management tools

My Concern (The Safeguarding Co.) Record & manage all Safeguarding concerns

Inventry Access control system to protect your school

Team SOS Manage your incidents and emergencies

Senso Safeguarding Senso Safeguard Cloud offers a comprehensive cloud-based solution tailored for monitoring activities within your school. It ensures adherence to regulatory standards such as KCSIE 2023, the new DfE monitoring guidelines along with UKSIC appropriate monitoring principles.

It provides a number of services such as age specific monitoring policies, customisable keyword libraries, detailed dashboards and reports for safeguarding policy enforcement, rapid violation logging with email alerts and AI powered harmful image detection. Add to this it’s compatibility with various operating systems and seamless integration with MyConcern, CPOMS, Google Classroom and Microsoft Teams chat monitoring.

teamSOS With teamSOS, take control of incidents and emergencies. teamSOS is a unique on-call solution that works across all devices. Designed to safeguard your staff and students. During an incident, teamSOS brings the right teams together to ensure incidents are dealt with quickly and effectively, whilst providing evidence and reports to fulfill your safeguarding policies.

MyConcern MyConcern is a secure and trusted safeguarding system that integrates fully with SIMS.net, Arbor, Bromcom and Compass.

It allows anyone responsible for the protection of children and young people in schools to easily manage and record all safeguarding and wellbeing concerns.

Additionally, MyConcern helps to protect those at risk by allowing early intervention using a trusted, secure and intuitive platform.

At SIPS IT, we work with schools from initial implementation through to ongoing support and troubleshooting of problems.

InVentry The InVentry sign-in system gives you the power to manage visitors, staff, pupils and contractors and is fully customisable to give every visitor a great first impression of your school.

Allowing schools to accurately track and monitor who is on-site at any one time; helping to improve site security and ensuring schools meet their safeguarding policies.

Training and Consultancy Services

Training Services An extensive range of courses available to support your MIS and school needs.

Courses are available both in our inhouse training room or online via teams.

We will shortly be offering self-paced web based learning, to support specific job roles within schools.

SIPS Learning Consultancy Services We offer a full range of consultancy to support schools.

Covering all aspects of MIS support, from complex bespoke report writing to timetabling, assessment to MAT training.

We work with schools to deliver their desired outcomes.

Covering all aspects of technical support, From the setting up of laptops to an Office 365 Migration to a new WiFi Network or a Digital Transformation. One of our experienced Project managers will visit your school, scope the project and offer you advice and guidance to and manage the delivery of the project from the initiation to completion.

Teaching Tools

Preferential SIPS pricing for Smartgrade and Carousel.

Smartgrade Smartgrade works with schools and Multi Academy Trusts to help you manage and analyse your internal assessment data.

Using cutting-edge tools to help you design more reliable assessments, teachers input the question level data and using clever algorithms Smartgrade standardises the results, ensuring you can analyse results quickly and easily.

Smartgrade

Carousel Carousel Learning is an online platform created for both teachers and students.

The former can use the platform to create quizzes or online question banks for their students, whilst the latter can use it for revision and for practicing retrieval.

Carousel learning

Contact us: Telephone: 0121 296 300 (option 1) Email: itpartner@sips.co.uk Website: www.sipsit.co.uk

Additional Resources: For SIPS IT Service Level agreement and Training schedule, please click the link below. https://www.sipsit.co.uk/resources