One+all issue 10 by Edgemoor Design

Issue 10 December 2015

Celebrating Success

A night of Pride+Achievement as we announce our One+all|We Care Award winners

Stay Well and Choose Well Help ease the pressure

Listening into Action Empowering our clinicians

CONTENTS www.rcht.nhs.uk

Editorial Communications, Bedruthan House 01872 253216 rcht.oneandall@nhs.net

Royal Cornwall Hospitals

NHS Trust

Design Edgemoor Design 01837 659224 simon@edgemoordesign.co.uk Advertsing Zara Media 01392 201227 grant@zaramedia.co.uk

One+all is published twice a year. Copy date for each issue is approximately six weeks before publication. DISCLAIMER Whilst every effort has been made to ensure that adverts and articles appear correctly. Edgemoor Publishing cannot accept responsibility for any loss or damage caused directly or indirectly by the contents of this publication. The views expressed in this magazine are not necessarily those of its publisher or editor.

Cover Picture Inspiration+Innovation award winners the Blood Transfusion Team

Welcome

CONTENTS

Welcome to the latest edition of One + all – our regular magazine for patients, staff, volunteers, Foundation Trust members and Hall for Cornwall - win tickets to Oklahoma! 2 anyone with an interest in their local NHS. In this edition, we are proud to present TRUST VIEW the winners of our annual staff awards. This Dr Jon Andrewes, Chairman 4 recognises and celebrates those individuals and teams who have made an outstanding My View contribution over the past 12 months based Dr Ali Moore and Trish Prady 5 on our core values. Congratulations to everyone nominated. Trust People As 2015 comes to a close – where does the time go! – we look back on another year of News and views from around the Trust 6 progress and challenge. An important focus this year has been listening and engaging Celebrating Success our staff on the changes we need to make One+All|We Care Awards 8 together. It is obvious that happy staff equate to Listening into Action happy patients and this year through the Empowering and supporting clinicians to lead change 11 ‘Listening into Action’ programme we have started to listen better to our colleagues who Charitable Funds work closest to patients. You can read more about this on page 11. Bringing Christmas to our hospitals 12 A big thank you to everyone who has supported us this year and given us feedback Grapevine as our membership goes from strength to New co-ordinator takes up post 14 strength. 2016 is going to be a significant year in healthcare in Cornwall as we work with our Volunteering NHS partners to integrate care and services. Young volunteers and support from Sainsburys 15 Only with your feedback and support can we achieve our vision to be an outstanding IN FOCUS organisation within five years. Have a fantastic Christmas and happy new year! Facing up to winter – working together 16

Competition

Membership Let’s talk events go from strength to strength

My Story Injured cyclist recounts his 5-star care

Garth Davies Associate Director, Communications at rcht.oneandall@nhs.net

What’s On and Competition Diary dates and Spot the Difference

22 One+all 3

TRUST VIEW

Dr Jon Andrewes, Chairman Dr Jon Andrewes joined Royal Cornwall Hospitals as Chairman of the Trust Board in July 2015. He was previously Chairman at the highly regarded Torbay and Southern Devon Health and Care NHS Trust - an integrated health and adult social care organisation. Jon has extensive leadership experience at large NHS, private and third sector organisations. Between 2005 and March 2015, he combined his NHS Chair and senior Independent director roles with his role as Chief Executive at St Margaretâ&#x20AC;&#x2122;s Somerset Hospice where he led pioneering services for patients facing a life limiting illness.

What attracted you to Royal Cornwall Hospitals NHS Trust? I am delighted to be working in Cornwall and serving the people in the county and the Isles of Scilly. I have been interested in working at the Trust for some time because I believe there is huge potential here and an opportunity to develop integrated health and social care services, which I am passionate about. Why is integrating health and social care services so important to you? The story I often tell is that I once sat for a whole day with a patient in his own home who had a life limited illness diagnosis and wanted to be in his own home. I did this as I wanted to see for myself how his care was provided and ask about his experience of local services. Throughout the day he was visited by more than 10 people who often asked the same questions and didnâ&#x20AC;&#x2122;t seem to have a joined up picture of his needs and wishes. I believe this is not the care we should aspire to. We should look to put the individual at the centre of our care and

4 One+all

make sure that organisations and services work in partnership to meet individual needs. Care can be well meaning but if it is not co-ordinated or joined up it cannot be outstanding. From my perspective communication and sharing information is central to high quality care and integrating services and organisations helps support better outcomes. My aspiration for our patients and their families is that we deliver the right care in the right place and at the right time. You must be pleased with the recent announcement from NHS Kernow that a consortium which includes Royal Cornwall Hospitals is the preferred provider to take on adult community services (including local community hospitals). I am delighted but this is just the first step. In the months ahead we need to listen to patients, the wider community and our clinicians across all health and social care organisations to design a system that works for Cornwall and the Isles of Scilly. We will need strong

clinical leadership and courage from NHS leaders to make decisions that will ensure value for money for the taxpayer but most importantly care that reflects a high quality and safe service for the local population we serve. What are your priorities at Royal Cornwall Hospitals? First and foremost, I want to create a stable and united Trust Board that is connected to the local community, our patients and our staff. In December, we will recruit a permanent Chief Executive and I want that person to stay for at least five years. The Trust Board need to lead by example, live our values and create the right working culture for colleagues to thrive. I am certain of the talent and potential we have here at RCHT and in the next five years I want us to live up to that potential to become an outstanding organisation. We can start that in January by demonstrating to the Care Quality Commission our progress and ambition. n

MY VIEW www.rcht.nhs.uk

Dr Ali Moore and Trish Prady In September 2015, Royal Cornwall Hospitals launched the ‘Hello my name is...’ campaign to improve the way we communicate with patients, families and each other.

Hello my name is… leads Trish Prady, Dr Ali Moore, Kim Bellis and Garth Davies

For those who are not familiar with the national ‘Hello my name is…’ campaign, it was started by Kate Granger – a doctor and now a terminally ill cancer patient. She realised that in hospital many people caring for her did not actually introduce themselves before speaking to her. She said:

Ali says: “We want to make sure that humanity is at the heart of all we do and we know that compassionate communications is vital to the way people feel about their care and their place of work. This is a simple and powerful campaign which can make a real difference to people and we are encouraging all our colleagues to introduce themselves at the start of any conversation.” From September, Ali and Trish were part of a team who launched the campaign at all of our hospital sites and through the local media to make sure everyone knows about the three simple steps we want people to take. We have produced posters, flyers, stickers and even visited wards with ‘Hello my name is…’ chocolate to get colleagues involved! Trish says: “The campaign is easy to adopt and all we want people to do is say their name, their role or team and then ‘How can I help?’. These three simple steps can make a world of difference to how people respond to you and the way they feel.” “As a nurse, I actually find it quite difficult to approach any patient and not say my name and start that therapeutic relationship but we are sometimes so busy that we do forget and there are lots of different people who visit the bedside from cleaners to therapists who don’t always say who they are. That can be confusing for patients and families and it is why we also want the public to challenge us and ask for our names or roles if it is not clear. Every patient should now also have the name of their lead doctor or nurse written on a sign above their bed.” The campaign is still in its early days but over the next 12 months we want every area in the hospital to adopt the ‘Hello my name is…’ approach. Name badges will shortly be available for all staff and volunteers and we want everyone to wear them with pride and promote compassionate communications at Royal Cornwall Hospitals NHS Trust. Next time you speak to a member of our staff check they give you their name and feel free to challenge them if they don’t! n

“During a hospital stay last summer, I made the stark observation that many staff looking after me did not introduce themselves before delivering care. I firmly believe it is not just about knowing someone’s name, but it runs much deeper. It is about making a human connection, beginning a therapeutic relationship and building trust. In my mind it is the first rung on the ladder to providing compassionate care.” Dr Ali Moore and Matron, Trish Prady at Royal Cornwall Hospitals agree. They are just two of our clinicians who are leading the charge to make sure all our staff introduce themselves professionally and appropriately – in person or on the phone.

One+all 5

TRUST PEOPLE

Turf cutting ceremony marks start of building work on The Cove Macmillan Support Centre... Following several months of preparation works, re-routing and repositioning of all important underground services, a turf cutting ceremony marked the start in earnest of building works for The Cove Macmillan Support Centre. This exciting project has been eagerly awaited by the cancer services team and Macmillan and is set to be a valuable addition to the care of patients and their families. It is being supported by the major public Appeal being run by Macmillan. Close to £500,000 has already been raised through all manner of events and activities to raise funds, as well as personal donations being made by local people and businesses. The building, being built between the Sunrise and Mermaid Centres on the RCH site, will cost £2.8 million and is a joint project between Macmillan Cancer Support and RCHT, with the Appeal aiming to raise £1 million. Once opened next summer, The Cove is anticipated to receive around 13,000 contacts or visits each year. It will offer both informal meeting and private areas, including a refreshment area, and provide information about coping with cancer and its treatment, a dedicated financial advice service and help with remaining in, or returning to, work. Speaking at the turf cutting, Director for Cancer Services and Consultant Haematologist Dr Bryson Pottinger said: “I’d like to thank also those, particularly Macmillan, who have worked together and without whose support and tenacity The Cove Macmillan Support Centre would not be possible. It’s definitely happening at last and we can’t wait for the Centre to open!” If you would like find out more, to donate to The Cove Appeal or see the latest events go to:http://www.macmillanbuilds.co.uk/thecove-macmillan-support-centre/

Responding positively to the Care Quality Commission In July, following an unannounced visit we received a Care Quality Commission ‘Warning Notice’ about unsafe staffing levels on Wellington Ward and in our Emergency Department. We responded quickly by increasing the number of registered nurses and making sure we adapt more quickly to the changing mix and dependency of individual patients. A further visit from the CQC at the end of October signalled their satisfaction with the measures that have been taken and we are now preparing for a full inspection of all our sites and services early in 2016. Sarah Wonnacott, Ward Sister on Wellington Ward and Rebecca Winney, Deputy Ward Sister have recorded a short video on how they think things have improved since the CQC visit in June. You can see their response on our YouTube channel.

Handwashing video goes viral A light-hearted approach to a very serious message saw our ‘Let’s Wash’ video go viral after its launch on Global Handwashing Day. The video, a parody on the popular song ‘Uptown Funk’ was devised by infection control specialists Louise Dickinson and Mandy Monckton and filmed and produced by communications assistant Louise Molloy. The video is designed to be primarily used as part of the Trust’s induction programme for new starters, as well as annual refresher training. It conveys the key messages about how good hand hygiene can help stop the spread of illness such as flu and norvirus, as well as its critical role in routine tasks on wards and in other clinical areas. “The video is the only thing we don’t mind going viral,” says Louise Dickinson. “It’s a fun way to get across a serious message that is relevant not only to those delivering direct patient care but to every one of us who visits patient areas, including visitors.” You can see the video on our YouTube channel.

/royalcornwalllnhs

Thrombosis Nursing Team are national award winners There was a national award win for our Thrombosis Nursing Team who were announced as the overall winner of the Quality In Care anticoagulation awards for their introduction of an innovative electronic patient pathway for the treatment of Cancer Associated Thrombosis (CAT). The electronic pathway has standardised the delivery of care for patients with Cancer Associated Thrombosis and has led to considerable efficiency savings in terms of nursing time and documentation, whilst also promoting cross-specialty working. “We were thrilled to have had our entry shortlisted for this year’s final,” says Andrew, “so we are really proud to have been judged the overall winner in the category of Management of Thrombosis in Cancer. It is great to have our work acknowledged on a national stage and to be able to share that with colleagues across the NHS as well as learning from the developments others are also making.” Speaking of the award the judges said: “This is the one entry that really shone through. It offers a simple solution in a much needed area. Streamlining and standardising the pathway for patients with cancer who often sit outside the usual system, should produce long-term benefits and it was fantastic to see a project that is focussed on making positive changes to practice.” 6 One+all

TRUST PEOPLE www.rcht.nhs.uk

NICE Shared Learning Award win for ‘truly remarkable work’ Consultant gynaecologist, Miss Farah Lone, is celebrating a double achievement after not only being appointed as a specialist Scientific Committee advisor with the Royal College of Obstetricians and Gynaecology but also having been announced as an overall winner in this year’s National Institute of Health and Care Excellence Shared Learning Awards. Over the last 2 years, Miss Lone has led the establishment of a urinary incontinence service for women in Cornwall. Together with colleagues she has developed an ‘Easy Step Guide’ for referral to simplify diagnosis and treatment for patients. Alongside this is an audit programme and regular teaching sessions for GPs. A multidisciplinary team has also been established to review each patient’s case before surgery or invasive treatment.’ Miss Lone has seen around 1000 Uro-gynaecology patients since the service was set up. It is one of a handful of similar services around the UK and such is the success of the innovative model of care developed in Cornwall, it has been quality assured by the National Institute for Health & Clinical Excellence (NICE) and published as a blueprint for others to follow. Miss Lone is keen to develop the service at RCHT and the news that it has been announced as a winning example out of 75 considered by NICE for this year’s Shared Learning Awards, underlines the outstanding base from which the team can build. Presenting the award to Miss Lone, NICE Chair Professor David Haslam said: “Congratulations to Royal Cornwall Hospitals Trust for its truly remarkable work.”

BMJ patient podcast is a first for Cornwall

As part of a recently published review in the British Medical Journal by members of the research team working on the REACH-HF study, Kevin Paul and Philip Boorman from Cornwall have given a patient voice to understanding of the benefits of cardiac rehabilitation. Here in Cornwall Dr Hayes Dalal, Honorary Clinical Associate Professor and Professor Rod Taylor from the University of Exeter Medical School are part of the research team leading the development of what is hoped to be a revolutionary approach to expanding cardiac rehabilitation for patients with heart failure. It is based on the creation of a self-help manual that will support patients and their carers in being able undertake the valuable programme of exercise and life-style change in their own homes, with telephone support from cardiac rehab nurses. Dr Dalal says, “The average age of patients with heart failure is mid 70’s and many will have other medical problems and/or difficulty accessing transport which make it difficult to access conventional group-led cardiac rehabilitation programmes. We know that if 65% of patients eligible to receive cardiac rehab receive it, we can cut hospital re-admissions and equally importantly, improve a patient’s quality of life for the longer term.” The podcast is part of the BMJ’s talk medicine series and you can listen to Paul’s interview here: https://soundcloud.com/bmjpodcasts/ cardiac-rehab-patient

RCHT specialists establish new investigation for reflux Gastro-intestinal specialists at RCHT have introduced a new service for patients with reflux symptoms, being considered for surgery, which means they no longer face lengthy journeys out of county. Over £30,000 has been invested in equipment to carry out high resolution manometry, an investigation that assesses the function of the valves and pressure waves in the gullet, as well as 24 hour acidity (pH) monitoring. “Surgery is offered to patients with reflux where conventional drug medications have become ineffective or may be required long term. These tests are not only essential in confirming that surgery is indicated, but more importantly ruling out problems where surgery could make the patient’s condition worse rather than better”, explains Consultant upper gastro-intestinal surgeon, Michael Clarke, pictured above with Lou Maitland and fellow surgeon Paul Peyser. Reflux is a common problem where acid from the stomach leaks out and up into the gullet and these tests are recommended under national NICE guidelines for investigation of patients with reflux being considered for surgery. It is also recommended in the diagnosis of achalasia (a condition in which the lower valve in the gullet fails to open preventing passage of food and fluid). Until now, patients have had to travel to Plymouth or Exeter for these investigations, involving return trips on two successive days and have often had a very long wait for the procedure. w“It is a test patients can be anxious about and previously with all the travelling you might not get the best picture of a patient’s normal habits over the 24 hours. They’ll have the added benefit of someone local to call if they have any difficulties and we’ll be able to offer a much shorter waiting time,” explains upper-GI nurse specialist Lou Maitland. The first patients have already undergone successful tests and with the manometry equipment useful in the diagnosis of other gastro-intestinal conditions it is expected to be in high demand!

One+all 7

ACHIEVEMENTS IN THE NEWS

Awards evening celebrates outstanding achievements Congratulations to our twenty winning finalists who were selected from almost 150 entries in this year’s One+all | We Care Awards. A mix of teams and individuals, our winners come from a wide range of professions and specialties, each demonstrating their outstanding commitment to patient care and services, as well as being ambassadors for our Trust Values. Pride+Achievement winner David Pell with RCHT Chairman Jon Andrewes and Amy and Samantha from sponsors St Michael’s Hotel & Spa

The Awards evening celebrates all 20 of our winners, with one overall winner of each category announced on the night. These were: Care+Compassion:

Seeking out new and better treatments, the Diabetes and Renal Research

Team

Nick Scott – Receptionist, Trelawny Wing “Nick is unfailingly caring and compassionate in his dealings with the public and with other staff. He is able to handle distressed, emotionally disturbed patients with greatly calming influence, gently persuading them to return to their wards or getting them the professional help they need. Without exception, when I mentioned to a member of staff that I intended to make this nomination, everyone said that no-one deserved this nomination more. All in all in giving the first impression of RCH that most people get, Nick is a perfect ambassador.”

Inspiration+Innovation:

Inspiration+Innovation winners the Blood Transfusion team with Jill DeBene and Adam Townsend from sponsors Unipart Consulting and RCHT Chairman Jon Andrewes

8 One+all 8 One+all

Blood Transfusion Team “The team has developed a useful, intelligent, userfriendly App which really has a purpose and can make a huge difference. The team are so passionate, both about the App to make it seamless and perfect but also about the patients who are at the heart of the development. The team care enough to put in the effort and deserve recognition. They made a brilliant product and I wish them the best of luck!”

ACHIEVEMENTS IN THE NEWS

www.rcht.nhs.uk www.rcht.nhs.uk

Working Together:

Children in Care Team “The Children in Care Health Team members all have a sense of shared purpose and work collaboratively to overcome difficulties in implementing their vision for the service and their aspiration for children looked after and care leavers whilst meeting the needs of individual children and young people and colleagues. Achieving this award recognises the Team’s success in making a real difference and provide an opportunity for celebrating their achievements as recognised by the Care Quality Commission in their 2015 Review of Health services for Looked After Children and Safeguarding in Cornwall.”

Pride+Achievement: Working Together - The Children in

Care Team

David Pell – Ophthalmology Photographer “A very keen member of the team in Ophthalmology, wishing to do his upmost for the patient and / or carers. Through his work he has become more aware of the terrifying condition of macular degeneration and has consequently written “a photographers view” to help patients understand more. All of this has been completed in his own time and with his own money to help patients understand what happens in the eye unit when macular degeneration is a possibility.”

Alison Calliway celebrates her Pride +Achievement award with husband Tom

A ‘red carpet’ arrival for Dr Allwyn Cota

and wife Nila

One+all 9 One+all 9

ACHIEVEMENTS

Trust+Respect:

r Tina Elliott with Chief Executive

Trust+Respect award overall winne Andrew MacCallum

Tina Elliot – Ward Sister, Medical Unit, West Cornwall Hospital “Tina is the leading driving force behind everything we do on Med One. Over recent years Tina has provided strong and consistent leadership to her team, whilst providing all her team members from the cleaning staff and health care support workers to the trained nurses, constant support to trial new initiatives. Where Tina finds her energy and enthusiasm is a mystery to us all but she is renowned as always having many plans in the pipeline that keeps the ward a dynamic and interesting place to work, this is backed up by the constant stream of staff requesting to work on Med One.” Following the success of last year’s Oscar-style presentation ceremony, short videos were made on our winning entrants to illustrate their outstanding work and to give their nominators a chance to tell us all why they deserve their awards. You can see all of the clips on our YouTube channel: www.youtube.com/ royalcornwallnhs

Party time for the Neontal Unit team as they celebrate their award for Care+Compassion

This year our winners were invited to an extra special awards event held at the St Michael’s Hotel in Falmouth, including a glitzy ‘red carpet’ arrival. We would like to thank Mitie, Tusker Direct, Unipart Consulting and the St Michael’s Hotel & Spa whose support made it possible to host our One+All | We Care Awards and to make the evening a memorable event for all of our winners. Our full list of winners this year is:

Care+Compassion - sponsored by Mitie Nick Scott - Receptionist, Trelawny Wing Entrance Neonatal Team Eve Thorp - Lead Clinical Nurse Specialist, Palliative Care Helen Rowe - Discharge Co-ordinator

Inspiration+Innovation - sponsored by Unipart Consulting Maynard Anthoney - Maintenance Engineer Nina Penkethman - Unit Sister, Ambulatory Emergency Care Unit, Gillian Coultauld - Team Lead, Neuro-vascular Research Blood Transfusion Team

10 One+all

Working Together - sponsored by Tusker Direct Children in Care Team Trelawny Imaging Team Pendennis Ward Diabetes and Renal Research Team

Pride+Achievement - sponsored by St Michael’s Hotel David Pell - Ophthalmology Photographer Allwyn Cota - Consultant Surgeon Alison Callaway - Healthcare Support Worker April Reed - Trainee Advanced Practitioner

Trust+Respect Linda Carpenter - Childcare Co-ordinator John Glinn - Head of Pharmacy Clinical Services Tina Elliot - Ward Sister, Medical Ward 1 Prostate Cancer Support Team

IN FOCUS IN THE NEWS www.rcht.nhs.uk

– empowering and supporting clinicians to lead change

istening into Action isn’t rocket science. It is a simple campaign about listening to colleagues who want to improve patient care and the way we work. Those who work closest to the patients are best placed to make decisions about NHS care but too often feel they don’t have the power, support or tools to act. We want our staff to speak up, lead change and feel supported in providing outstanding services and the job of NHS managers is to make sure that happens. The Listening into Action programme is about changing the way we lead and is not just the responsibility of the Chief Executive or Trust Board – but everyone with an interest in making sure Royal Cornwall Hospitals is a success. In July, the Listening into Action campaign got off to a flying start with over 600 people attending 11 ‘big conversations’ with the Chief Executive. Through those conversations five main themes emerged where we need to improve. They were: staff recruitment and training; patient flow through the hospital so that people get the right care at the right time; integrated Information Technology systems; better and faster procurement; communication that is compassionate honest and wherever possible face-to-face. In August, we started to implement some of the changes that included debit cards for Ward Sisters/Charge Nurses; drip poles for every bed, starting bed meetings at 8am to help patient flow, welcoming patients from 7am in the Trelawny reception and scrapping the Executive Director sign-off for new posts to help speed up recruitment. These were just some of the ‘quick wins’ and in September we set up 14 clinically led teams who began work on more detailed projects that ranged from improving the use of operating theatre time, reducing cancellations, reducing the number of patient moves between wards, early supported discharge, improving staff training and seeing patients quickly with a fractured neck of femur. Each team was led by a Consultant, a nurse and an administrative manager. Through these projects there have been some outstanding and creative new ideas such as theatre teams identifying each day a ‘golden patient’ – a patient who will be guaranteed as first on the list and will have everything in place to start operating on time. Starting the day well often leads to a successful programme of operations. The project to see patients quicker with a fractured neck of femur is a collaboration between the ambulance service and teams within the hospital including those doing x-rays. The idea is that as soon as the ambulance team suspect a fractured neck of femur they call into the hospital to start a set of processes that will ensure the patient is booked into the x-ray suite, onto a ward and the required operation as soon as possible. Given that these patients are often elderly and frail it will ultimately result in less pain, less waiting around and less confusion for the individual as well as a quicker recovery time so they can get back on their feet and return home. The Listening into Action programme so far has been about supporting great ideas and clinical leadership, and in December 2015 our teams have an opportunity to present to their colleagues the successes and challenges at our ‘Pass it on’ event. In 2016, we want to embed these projects as the way we do things and start 10 new teams on the Listening into Action journey. At Royal Cornwall Hospitals we are determined to foster creative learning and innovation and the Listening into Action programme is just one way we want to change the way we do business to provide outstanding services in all areas within five years. To find out more about the Listening into Action programme email our lead: Sarah.Lear@nhs.net or call 01872 252459. n One+all 11 11

CHARITABLE FUNDS

Lifetime of Gold Standard Care Campaign

meY of Gold St ou never know when you or a loved one might need hospital. Roger needed our cardiology team for his chest pain. Amy needed maternity services to deliver her first baby. Mary needed the Mermaid Centre for her breast-screening x-ray (mammogram) results. Sam, only 6 years old, broke his leg and needed the children’s ward for his 8 week stay. All of their experiences were made better through the generosity of people like you.

Examples of 12 Days of Christmas projects include:

This Christmas season, will you join the wonderful group of supporters that make our hospitals even better? Mary was directly helped by the compassion of these supporters. Here is her story… There’s a full day of clinics at the Mermaid Centre. Each appointment slot is claimed from open to close. Mary is holding her husband’s hand, expecting the results from her recent breast-screening x-rays (mammograms), and the entire waiting room is full of other patients and family members. Staff are our Portable heart health services with special mobile equipment that allows calm, supportive and organised, ensuring all who visit that they will be cared they are on cardiology nurses to track and monitor patients no matter what ward for properly. Suddenly, one of the monitor displays used to view mammogram images shows an error. There’s a problem with the display and it has to be tested before put back into clinical use. Mark, a Medical Physics team member, usually comes to test the monitoring equipment when there’s a problem. Today unfortunately, Mark is running regular tests on a breast screening van in Camelford. Generally, the planned testing appointments around Cornwall are scheduled so there is no interference with The Mermaid Centre’s work - however when things break down the test equipment can be needed in two places at once. Now, thanks to community donations, an additional piece of the testing equipment (x-ray multi-function meter) is at the ready 24-7 solely for The Mermaid Centre and Royal Cornwall Hospital. The availability of this test equipment avoids delays in diagnosing equipment problems and allows equipment tests to be performed promptly. Best of all, women like Mary can be assured to get their mammogram results quickly. Your donation today will expand asthma testing for children, improve the comfort of cardiovascular studies patients, upgrade the Eye Unit’s glaucoma Comfortable environments provided by home-like refurbishments for private investigation equipment, and much more. Please help make this list a reality with and sensitive conversations with loved ones of patients a gift today. You may be wondering how Roger, Amy and Sam were helped through supporter gifts. Roger was assessed and diagnosed quickly with our handheld cardiac echo machine. Amy was kept cool during delivery with a Dyson bladeless fan at her bedside. And Sam had an I-pad and oodles of toys to keep him busy and distracted during treatment. All because of thoughtful, compassionate supporters. You can make someone’s stay better, too. Your contribution today will advance the care you, your family and the people of Cornwall receive. Because whenever you need us, you deserve a lifetime of gold standard care.

12 One+all

and their d toys for children ies, decorations an projects ch ear res Distraction activit e tiv ova ing part in inn siblings that are tak

CHARITABLE FUNDS www.rcht.nhs.uk

tandard Car Bring Christmas to the hospitals in Cornwall Your support this holiday season will make the 12 Days of Christmas giveaway possible.

Each year, the Charity hosts a 12 Days of Christmas Giveaway throughout the three acute hospitals in Cornwall: St Michaels, West Cornwall Hospital and Royal Cornwall Hospital. Staff submit over 100 project bids to improve the service provided to patients and families alike…but only 12 can be selected as winners with our current funding allowance. You can help support even more projects!

Weight Watchers groups raised £350.27 through point-friendly bakesales

t raised over £2,00

iz in Wadebridge tha

Stafford-Shield 2nd Annual Golf Day raised £4,000 for cardiology

n Fowler Holidays

r co-workers at Joh Zoe Moyle and he it for the Neonatal Un

raised £2,273

Pub Qu d friends hosted a Hilary Reseigh an e ntr Ce aid rm Me for the

The team at Kelly’s Ice Cream raised £1,382.73 through collections at Truro Food Festival

It’s easier than ever to give!

• Leave a Legacy or Bequest gift for future generations

• Text: RCHT01 + amount to 70070 (Donate £1, £2, £3, £4, £5 or £10)

• Volunteer at our events or throughout the year

• Online: www.justgiving.com/royalcornwallhopsitals • Cheque: Payable to RCHT Charitable Funds, Mail to the General Office at any hospital

• Fundraise for us this holiday season Like us on Facebook: www.facebook.com/royalcornwallhospitalscharity

o West Cornwall Hospital, St Care St, Penzance, TR18 2PF

Visit us on the web: www.justgiving.com/royalcornwallhospitals

o St Michael’s Hospital, Trelissick Rd, Hayle, TR27 4JA

Get in touch

o Royal Cornwall Hospital, Penventinnie Lane, Truro, TR1 3LJ

Contact our Fundraising Manager, Jessica Silye, at 01872 252858 or rcht.charity@nhs.net

• Make us your company’s Charity of the Year

One+all 13

Exciting changes!

NG W OR KIN

I M P RO

Grapevine

LIVES

IWL Staff Lottery – sign up now Have you signed up to the IWL Staff Lottery? Never think you would be a winner? That’s what Matthew Buchan, Divisional Lead Clinical Coder for the Trust thought before he won £950 as a runner up prize! “I was extremely lucky, I actually won only a few months after joining!” stated Matthew. “I used my winnings on a holiday to the highlands of Scotland, it was a great holiday, so thank you IWL”! “I decided to join the Staff Lottery as I am an eternal optimist! It is very easy, as all the work is done for you and it’s also a simple way to support IWL initiatives throughout the Trust! I would certainly recommend people Matthew Buchan, former runner up winner for staff lottery to join the IWL Lottery!”

A lot of exciting changes are happening for Improving Working Lives over the next few months, starting with the appointment of the new IWL Arts and Event Coordinator, Joani Miller! Joani L to R, Lorna Richards, Joani Miller, Linda Carpenter’ has worked for Royal Cornwall Hospital for 2 years and prior to working for IWL, was the Medical Education Administrator at the Post-Graduate Centre. Aside from Joani’s NHS work, she also has skills and experience in being a practising artist, as well as in public relations. Joani is very excited to join the Improving Working Lives team, which consists of Linda Carpenter, who has been the acting IWL Coordinator before Joani was appointed, as well as Lorna Richards,Senior Occupational Health Specialist Nurse. “In these cash strapped times, my priority over the next 12 months will be to find ways to generate income for IWL, so that we can fund all the benefits we would like to be able to offer staff” stated Joani. “Your ideas, both on how IWL can improve your working lives, and on how we can raise the money to do so, would be most welcome. We are always looking for people to help - from joining the committee, to offering your skills and talents to teach or assist others, or what ideas people may have! So if you have any ideas or if you would like to help, please let me know!’ Joani can be contacted by emailing rch-tr.iwl@nhs.net or by phoning (01872) 25 2297.

Did you know we have salary sacrifice schemes for cars and bicycles? IWL Cycle to Work Scheme Save up to 40% on the cost of a bike and safety equipment. For any RCHT member of staff who receives a regular salary (minimum 12 month contract) Pay over 12 months. Improving Working Lives email at rch-tr.IWL@nhs.net

Tusker Car scheme Tusker provides employees with a brand new, fully insured and maintained car for up to 3 years. To access the scheme, simply go to tuskerdirect.com click create an account, Company Code is ‘RCHT’ and Unique Employee Identifier is your employee number. Contact hello@tuskerdirect.com or 0333 400 1010

14 One+all

Volunteer

In the

spotlight

Making a difference with help from Commission

he Friends of RCH were thrilled to be voted by customers of Sainsbury’s Truro as their store’s Charity of the Year. “We’ve got a great opportunity between now and next May to further raise awareness of the work of the Friends, as well as to get the amazing support from staff at the Truro store through fundraising and helping us towards our goal of raising £40,000 towards equipment that will allow the expansion of the bowel cancer screening programme in Cornwall,” explains Chairman Beatrice Dyer. The Friends have a prominent display promoting their work as well as informing customers about bowel cancer and the screening programme. Store staff will be organising fundraising events throughout the year and the local Scout groups are helping with bag packing to raise further funds.

Jasmine Shepphard is the first of what is hoped to be a number of volunteers to support the children’s area in our Emergency Department (A&E). Jasmine, a Plymouth University psyshology student, is helping by offering activities for young patients, chatting and helping in practical ways. If you or someone you know would be interested in volunteering at RCHT, we have a wide variety of roles. Call us on 01872 253737 to find out more.

A wheelie great idea The Friends of Royal Cornwall Hospital have donated 20 additional wheelchairs to the reception areas after their volunteer hosts and reception colleagues became increasingly aware of the frustration encountered by patients and visitors who arrived to find the coin-operated wheelchair pick-up points empty. “It was a difficult situation for everyone,” says Friends volunteer Hostess Yvonne. “The absence of wheelchairs increased anxiety for patients and visitors worried about getting to appointments on time and our volunteer hosts were frequently left scouting the hospital for wheelchairs. The volunteers asked our Committee to buy additional wheelchairs and we didn’t hesitate to say yes as this is a good example of where we can make a difference.”

St Michael’s Friends support green travel A new secure cycle-shed is in place at St Michael’s Hospital thanks to the Friends. It’s a project they have been eager to see come to fruition for some time and one which will help staff who regularly cycle to work. “Not only does reducing the number of cars coming to the hospital help to reduce our carbon footprint, it also goes some way to ease the problem of parking on site, which is very limited,” says St Michael’s Hospital Friends Chairman, Yvonne Bates. “Whilst cycling to work isn’t possible for all staff it is something that benefits our environment, as well as encouraging healthy lifestyles.”

Former Friends Chairman dies There was sad news earlier in the year as the Friends of RCH learnt of the passing of former Chairman, Jeanne Nicholls. A formidable fundraiser for over 60 years and ambassador for the Friends, Jeanne was instrumental in raising over £1 million, with rheumatology, renal, CT scanner and the Cornwall Friends Mobility Centre among the projects she played a large part in bringing to fruition. Jeanne was awarded an MBE for her work and current Chairman Beatrice Dyer said, “Jeanne was a remarkable woman who leaves a terrific legacy which has and continues to benefit hundreds of thousands of patients, visitors and staff not only at the Royal Cornwall Hospital but in our wider community. We do indeed owe her a great deal and extend our sincere condolences to her family.”

One+all 15

IN FOCUS

As another busy winter approaches for our hospitals One+all takes a look at what our staff are doing to improve the experience for patients as they move through their care from admission, to treatment, recovery and going home. It’s a complex process that’s dependent on many factors, including external influences around the provision of preventative care and rehabilitative support in the community, as well as the role local people can play in making sure they choose the right services.

Stay Well and Choose Well: you can help to ease the pressure Peaks of over 300 patients a day across our emergency department and urgent care centre make for a challenging time for our clinical teams as they strive to provide the high standards of care. Whilst unquestionably the majority of patients do need their skill and expertise, it’s estimated around a quarter of those who attend could have used alternative services. “To a large extent we are victims of our own success,” says Divisional Director for Medicine and Emergency Care, Dr Andy Virr. “The public know we aim to treat them within 4 hours and often waits for more minor injuries and illness are much shorter than that. Given the choice between waiting a few hours in ED or a few days for a GP appointment it’s easy to see why our services become an easy option. Another element is also people simple not knowing where to go. We’ve still not done a good enough job in signposting them to the right place; making sure they know what’s open and when.” Equally importantly though is what people can do to avoid becoming so unwell they need hospital care in the first place. This year’s national NHS winter campaign is focussing on the over 65’s and those with long term health conditions whose health can quickly deteriorate if they don’t take action at the early signs of becoming more unwell. “These are groups of patients who make up the large part of those we see over the winter months,” says Mr Toby Slade, Consultant in Emergency Medicine. “For some, seeking help sooner and/or accessing community support like the schemes run in partnership with Age UK working with volunteers to assist vulnerable people, may avoid admission to hospital.” 16 One+all

Look out for the helpful guides that will be arriving through letter boxes, with lots of useful information and tips on how to stay well and where to go if you do need health care this winter. You can also follow us on Facebook and Twitter throughout the winter or visit www.nhs.uk to help point you in the right direction to Stay Well & Choose Well.

So where is the right place to go? Here’s a quick guide: Self-care

When you start to feel ill, choose self help: Go to www.nhs.uk asap or your local pharmacist

Local Pharmacy

If you need advice or treatment for a minor illness or injury, to find your local pharmacy visit www.nhs.uk and select the services near you tab. There are late night pharmacies in Sainsbury’s in Truro, Tesco at Truro, Helston, Launceston & Redruth, Day Lewis in Falmouth, Asda in Bodmin & St Austell, plus Middleway Pharmacy in Par.

Your GP

For illnesses that aren’t an emergency, use your GP. Usually open from 8.30am-6.00pm, Monday to Friday. To find your nearest GP go to www.nhs.uk or call 111.

Minor Injury Units and Walk-in Centres

Minor injuries units are located in the following community hospitals: Camborne/ Redruth, Helston, Falmouth, Newquay, Fowey, St Austell, Bodmin, Bude/ Stratton, Liskeard. and at Stennack GP Practice in St Ives. There is a walk-in centre at the Cardrew GP Practice, Redruth. For opening times see www.nhs.uk or call 111.

Out-of-hours GP and 111

999 and ED

999 and Emergency Departments (A&E) are only for the most serious, life-threatening health emergencies. The main Emergency Department for Cornwall is at the Royal Cornwall Hospital in Truro. There is a 24 hour Urgent Care Centre at West Cornwall Hospital, Penzance.

www.rcht.nhs.uk

Preparing to go home is as important as timely admission Whilst the top priority when a patient comes through our doors is diagnosing and treating the problem they have, it is also from this point that we need to start thinking about what happens when they are ready to leave hospital. For many that’s a simple process of arranging to be collected or making their own way home but for a large number it can be a far more complicated affair. It can pose many questions. Will they be safe to return home? What support do they need? Does their home need adaptations? Will they need a nursing or retirement home place? Those questions can all be asked before coming to hospital if it is a planned admission, such as hip replacement or a cataract operation, but for patients who come as emergencies there’s no opportunity to get those arrangements in place beforehand. Stories of so-called ‘bed blocking’ are all too familiar, not just here in Cornwall, it is a national challenge. And whilst elements of that problem do not lie solely within our gift to resolve, what we can do is make sure preparations to leave hospital are started as soon as possible. Earlier this year we took a fresh look at how we were doing, starting with the fundamental question of making sure that clinical teams, patients, their families and carers were all working towards an expected date of discharge, the intention being this prompts planning for leaving hospital. In practice this meant

IN THE NEWS IN FOCUS

consistent recording and reviewing of each patient’s expected date of discharge and importantly their ‘clinically stable date’ - the point at which a patient is considered well enough to go home or to another appropriate place of care, such as a community hospital or nursing home.

Leading the focus on discharge planning Jane Ansell and Trish Prady

Clinical Matron, Trish Prady, said “Our teams were set the challenge to begin recording this information within 12 hours of each patient’s admission. As we saw improvements in the percentage of patients with estimated discharge and clinically stable dates recorded and then reviewed during each ward round. It became quite competitive between one ward and another, thus pushing standards constantly higher. “Of course, it was much more than a ‘league table’ of data recording. The bigger part of the project was about the preparations that can consequently be put in place as a result of knowing those key dates. Planning for a complex discharge where packages of care or nursing home placements are needed can’t be done at the drop of a hat. Being able to start that process as early as possible should mean patients can leave hospital that bit sooner.” There’s a big role for patients and their families, too. As part of the initiative new information booklets were produced to provide a guide to leaving hospital, signposting to community-based support for patients and their carers, and to highlight expectations around issues such as transport. “The sooner families and carers know when to expect their loved one home, the sooner they too can start making appropriate arrangements and discussing any support needs they may foresee,” adds Trish. “For patients, it’s an important milestone for them, highlighted well by one patient who thought the absence of an estimated discharge date meant that he was going to die! Perhaps an extreme example but there is a psychological element to recovery and readiness to leave hospital. Once people are well enough to go home we want them to stay that way, an unnecessary stay in hospital quickly dents confidence in older people and exposure to risk of infection.” Work to improve the effectiveness of our discharge process continues together with all of our health and social care partners and it is hoped the earlier focus by our own teams will pay rewards throughout the coming winter.

One+all 17 One+all 18

IN FOCUS

Expansion of therapy service will help more patients to go home sooner Patient lounge offers comfortable final step before going home

After the introduction of an early supported discharged programme on the Phoenix Stroke ward, the successful initiative is expanding to other specialties this winter to enable more patients to go home sooner. It stems from the Listening into Action programme where this approach to care was highlighted by staff as one of the measure that can really help patients to get home sooner. Therapies Inpatient Manager, Clare Rotman explains, “The early supported discharge programme is run by a team combining physiotherapy and occupational therapy and the expanded service will focus on orthopaedic patients such as those having planned hip or knee surgery, or who have emergency treatment for fractured hips. “As well as providing earlier rehabilitation on the wards, when patients are medically ready to go home but are still in need of more therapy, our physiotherapists and occupational therapists will continue their support in the patients’ own homes. It means we’ll be able to free up beds sooner but also the therapy patients receive will be more individually tailored to their needs, basing exercise around the things that are totally relevant to them.” 18 One+all

At RCH a new Patient Discharge Lounge is open 6 days a week, offering patients a place to wait to be collected or whilst any final preparations are being made for leaving hospital. The Lounge can accommodate both ambulatory and bedbound patients with team able to support wards by collecting patients and to provide patient care needs such as washing and feeding, so there is no need for patients to wait on the ward before being transferred to the Discharge Lounge. Associate Director of Nursing, Frazer Underwood, pictured with Hannah Reddall, Lyn Scoffin and Olutoyin Popoola said, “The Discharge Lounge has been set up to help us improve the flow of patients both coming into and leaving the hospital. By making use of the lounge from early each day we will be able to admit new patients to wards sooner and importantly the experience for patients will be that much better.” n

Patient Priscilla ‘Jane’ Coombes prepares to go home from the Discharge Lounge

www.rcht.nhs.uk

Membership News

Let’s talk programme of engagement events is a success Our ‘Let’s talk’ series has become a highly successful way to offer our Trust members and our local community the chance to find out about a range of different topics and as well as healthrelated issues such as dementia, they have focussed on careers, volunteering and recruitment. The popularity of Let’s talk midwifery was so outstanding we have held two events giving young people and mature students the chance to spend a ‘day in the life of a midwife’. Both events were quickly fully booked and also raised funds for the Royal Cornwall Hospitals Charity. Zoe Hoskin, Midwife, said ‘we really wanted the group to be small so each individual would feel confident to ask questions and to get the most out of each day. We just wanted to encourage poeple to join our team and work in midwifery. We’ve had great feedback from everyone who came!” Let’s talk dementia volunteering was very well attended by people of all ages from college students to those in retirement. The aim was to promote our new dementia volunteering role - for more information on this please call 01872 253737. The evening was filled with facts about dementia and how we help our patients with dementia. Members heard from Clinical Specialists, RCHT Voluntary Services Team and had the chance to pledge to become a Dementia Friend. Everyone took away further understanding of dementia and the realisation that those with living with it may be affected in a different way.

Going forward we always want to hear from you … We are always looking to improve our engagement and communication with our Trust members and the public, so if you have any suggestions of future events that you would like to attend please email rcht.oneandall@nhs.net or write to

Maxine Moustrides Communications Team, Bedruthan House, Royal Cornwall Hospitals Trust, Truro, Cornwall, TR1 3LJ

Do you enjoy reading the monthly email bulletin? If we have your email address you will receive a monthly bulletin from us informing you of all the latest news from the Trust and any events you can get involved in. If you would like to receive this please let us know your email address and you will be added to the distribution list. Call us on 01872 252858.

Let’s talk patient ambassadors took place in early November and gave people the chance to learn about the role and how this contributes to the clinical care given throughout RCHT. Participants had the chance to learn about the existing patient ambassador project and also sign up to support new ones. If you would like to find out more call 01872 253394. Let’s talk careers focused on the recruitment of healthcare assistants and nurses. Cornwall is a great place to live and work and we wanted to promote this. We saw many people who were looking for career changes, returning to work and students finding out what qualifications they needed for both careers. Check out www.jobs.nhs.uk to see all the current vacancies at RCHT.

Let’s talk midwifery was such a success a second event was held to meet demand

Let’s talk young volunteering was aimed to encouraging schools, colleges and universities to bring their students along to learn about all the volunteering roles available through Royal Cornwall Hospital. Attended by almost 100 students, mini interviews were offered to begin the enrolment process and we are looking forward to welcoming many as volunteers in the coming weeks.

One+all 19

PATIENT STORY

story

Communication is key to 5-star experience for injured cyclist

hen David Aynsley decided to take on a cycling challenge to raise money for charity, the last thing he expected was for the epic adventure to take a wrong turn. David and his friend Wayne Thomas, set out to raise money for the Macmillan Cove Support Centre at the Royal Cornwall Hospital but as they cycled through Sennan Cove they hit a slippery piece of road. In a bid to avoid colliding with his friend, David swerved his bike, crashing head first into a granite wall, his hand taking most of the impact and bending the mental handle bar of his bike. David and Wayne managed to get themselves to their next check point, where it was clear they both needed medical attention and were taken to West Cornwall Hospital, where both visibly shocked by their ordeal they were soon seen by a triage nurse. For David it quickly became apparent that he had severely damaged the tendons in his hand. There were also concerns that he might have broken his hand, so it was agreed that he needed to be transported to Royal Cornwall Hospital (RCH) for specialist diagnosis. “As soon as I arrived, I was checking in to the Emergency Department, where they were expecting me, which was very reassuring” says David. It was a huge relief to find out I hadn’t broken my hand as well as damaging the tendons as it would have been a very big problem.” David was admitted to the Trauma Ward to await an operation the next day. “When I was wheeled into Trauma Ward 2, I was greeted by the same doctor that had dealt with me earlier that day, who as soon as she saw me said ‘Welcome to Trauma,” continues David. “I found this extremely comforting and reassuring, especially as by now, it was quite late at night.” David was approached by an Anaesthetist the next morning, who explained to him about his operation and what it would entail. “All the way through my time at hospital, when staff were treating me they discussed things with me,” explains David. Shortly afterward a doctor came around to talk to David and explained to him that he would be transferred to Hayle to have his surgery. “Again, once I had arrived at St Michael’s Hospital, I was expected and made a bit of a fuss of,” says David, who was taken to theatre only a short time after arriving on the ward there. When David was in Theatre, another Anaesthetist discussed the 20 One+all

operation with him, as they had decided not to give him a general anaesthetic. “I was told they were going to put an ultrasound under my armpit and inject the nerves. I would be able to watch it all on the screen,” explains David. “It was an interesting experience and I was very impressed with the team’s professionalism and care, with their light hearted conversation putting me at ease but also being professional,” he says. “During the operation there was no talk, other than what the operation was about, unless it was instigated by myself. They were focussing on the procedure and what needed to be done, as well as looking out for my wellbeing during the operation. The operation lasted about an hour and a half and at the end, I felt right as rain!” The next day David was able to go to the hand clinic, where he discussed pain management, was given a splint and advice and exercises for his rehabilitation. “I was given a four week sick note but with help and advice from my doctor and physiotherapist, I was able to do some work from home a lot earlier than was originally anticipated. I felt this really helped to speed up my recovery a great deal,” says David. During his treatment at RCHT and having been a patient on all three sites, David was very impressed with his treatment and the way he was made to feel throughout his time in hospital. “I’m 55 years old and I have never been in hospital before, so I was incredibly nervous, I had no idea what to expect and what would happen,” says David. “At every stage, everyone who spoke to me introduced themselves to me and had a short conversation about me. It just helped to humanise everything and I felt it gave me permission to say how I was feeling and to ask questions. For staff to say ‘Hello my name is’ and to tell me what they were going to do, you could tell they were quickly ascertaining my pain levels and my state of mind.” “Another thing that I found very comforting was the doctors and nurses always asking me if I had any questions. This was a key thing, as I felt it gave me time to think about what they had just told me and made me feel that I had ended the conversation; so the conversation started with me and ended with me. I felt they were better able to go away and do whatever they had to do as they knew the full story,” explains David. “I never worried that they didn’t know something about me and it gave me more confidence in my treatment, as I didn’t know how bad I was..” David still has to attend the hand clinic and he is slowly getting his strength back in his hand. He is also planning on finishing the charity cycle ride with his friend Wayne, who is also recovering well. “I just want to say a massive thank you to all the members of staff I came into contact with at West Cornwall, Royal Cornwall and St Michaels,” says David. “They all played an instrumental part in my treatment and my recovery and made the whole experience a very positive one.” n

SERVICING

EXHAUSTS

BATTERIES

BRAKES

STEVE ANDREWS TYRES

For A Quick & Personal Cornish Service YEE EMPLOUNT DISSCidO e must b fy NH to quali shown

A s k F o r Yo u r F R E E N o Q u i b b l e T Y R E G u a r a n t e e

ST AUSTELL

Brian, Mark or Lee

01726 67811

TRURO

BODMIN

John & Chris

Simon & Dave

01872 273592

01208 269999

Coal

PromPt Deliveries

Helston, Porthleven Ashton Breage Godolphin Germoe Praa Sands Mullion Ruan minor Cadgwith Coverack The Lizard St Keverne St Martin Manaccan Gweek St. Agnes Perranporth Truro Camborne Redruth Penzance Hayle St. Ives Falmouth Penryn St. Just Crantock Cubert l

multiheat

A quality smokeless fuel

C. RudRum & SonS (Cornwall) limited Diploma Coal Merchants Redruth 01209 215561

SALES, SERVICE & REPAIRS Main dealers for Trek, Genesis and Saracen, MEKK bikes, plus many others. 1 New Street Penzance TR18 2LZ Tel: 01736 351671 www.cornwallcyclecentre.co.uk

WHAT’S ON

Competition WIN a Spa Party Package for two people at the Boscundle Manor! Boscundle Manor Boscundle, Saint Austell PL25 3RL Boscundle Manor in St Austell is an 18th century manor house, offering luxury accommodation, a beautiful fine dining restaurant and relaxing, tranquil spa. Contemporary in style, there’s an individually designed bedroom for all tastes, complete with luxe bathrooms and impeccable attention to detail. All relaxation needs are catered for: take a dip in the indoor pool, indulge in a treatment in the Zento room and sink into the hot tub and gaze up at star-speckled skies. It’s small wonder this chic sanctuary is deemed to be one of the region’s most romantic hotels. This Spa package includes a glass of bucks fizz on arrival, followed by a half hour treatment of a choice of four treatments. You will also have complimentary use of the heated indoor pool and roof top hot tub. A sandwich lunch is also provided finished off by a scrumptious chocolate fondue. This party package starts from £45.00 per person. Other packages on offer are the Twilight package which again includes use of facilities, 30 minute treatment and a 3 course meal in our restaurant that evening at £59.00 per person. Follow them on Facebook, where you can find other special offers.

22 One+all

Can you spot six differences from the photos below? For a chance to win, circle the six differences and send your entries to Spot the Difference Competition, Communications Department, Bedruthan House, RCH – Good Luck!

What’s On JANUARY 1 – 31 – Dry January 24 – 30 – Cervical Cancer Prevention Week 31 – National Bug Busting Day FEBRUARY 1 – Dignity Action Day 1 – 28 – National Heart Month 3 – 14 – Tinnitus Awareness Week 14 – Sexual Health Awareness Day

MARCH 1 – 30 – Ovarian Cancer Awareness Month 1 – 30 – Prostate Cancer Awareness Month 6 – 12 – World Glaucoma Week 9 – No Smoking Day 10 – World Kidney Day

APRIL 1 – 30 – Bowel Cancer Awareness Month 18 – 24 – Parkinson’s Awareness Week

Name……………………………….......................................................................

MAY

Department (if applicable)…………………......................................................

1 – 31 – Action on Stroke Month

Email ……………………................................................................................

5 – Save Lives: Clean your hands 9 – 15 – Dying Matters Week

Contact Number ……………………............................................................. All correct entries will be entered into a draw and a winner picked at random. There will be just one winner, no cash equivalent prizes. The competition is open to all, excluding those associated with the competition. The prize is non-transferable and is available to entrants aged 18 and above. All entries must be made by 31 December 2015. The decision of the Communications Team is final and no correspondence will be entered into. A list of winners will be on the Magazine’s facebook page www.facebook.com/ RoyalCornwallHospitalsTrust

ADVERTORIAL

from Truro & Penwith College ADVERTORIAL

from Truro & Penwith College

Develop your workforce in partnership with Truro & Penwith College Truro and Penwith College is dedicated to working with local health and social care providers to explore and understand the evolution of the care sector.

Apprenticeships are a cost effective and low risk way for employers to grow their workforce and help improve recruitment and retention of their staff.

Over the past 12 months we have worked in partnership with a range of employers to look at and identify their training needs that will support future changes to health and social care. Our provision has been developed in partnership with these employers and we are now able to offer newly developed Apprenticeship programmes and other health and social care related training and qualiﬁcations. We can work with employers to tailor Apprenticeship programmes to meet the needs of their business.

The local and national strategy for Apprenticeships is focused on providing high quality training that is individualised and challenging for the learner and contributes to reducing skills shortages in this sector. 88% of employers who currently employ apprentices believe that Apprenticeships lead to a more motivated and satisﬁed workforce (source: National Apprenticeship Service).

Our Apprenticeship programmes are available across a range of specialist areas that include dementia, learning disabilities and supporting elderly people. These programmes provide in depth training by specialist tutors from the sector to ensure that our learners are given the best possible knowledge and skills that will allow them to progress with a career in care.

“It’s had an extremely positive impact on me, has broadened my skills and knowledge and enthusiasm.” “I will now be able to take over the role of senior carer which I have been looking forward to. I’ll be mentoring new staff and generally making sure staff work as they have been trained.” “I feel more conﬁdent and am able to make a greater contribution.” “Thank you. I couldn’t have asked for anyone better (assessor). You really supported me and made me feel valued.”

Learners have provided the following feedback about their Apprenticeship experience with Truro and Penwith College:

Training and Apprenticeships delivered in partnership with Truro and Penwith College

“This has had an impact in my job role which has enabled me to use my knowledge and feel adequate. I am able to share my knowledge and help others.”

Forthcoming Apprenticeship Inductions in January and April 2016.

“I feel I am more knowledgeable and now ready to accept more responsibility within the company.”

Visit www.truro-penwith.ac.uk/ business for our full range of courses.

Training and Apprenticeships delivered in partnership with

TRURO & PENWITH COLLEGE BUSINESS The College that Works

Fill your skills gap with a Health and Social Care Apprentice Suitable for all new and existing employees Apprentices are delivering: • Increased productivity • Improve service quality • An increase in staff morale, retention and the reputation of your organisation. (Source: Cebr Analysis 2014) Other Health and Social Care training available in partnership with Truro and Penwith College: • Mental Health Awareness • Physiological Measurements • Infection Prevention and Control • End of Life Care • Palliative Care • Mental Wellbeing • Supporting Individuals with Learning Disabilities • Dementia Awareness Interested? Call the team on 01872 242711 or email: business@truro-penwith.ac.uk Visit www.truro-penwith.ac.uk/business for our full range of courses

TC1802 - One & All Magazine - 1/2 page advertorial - September 2015 edition

Healthy Ingredients! Our Ingredients restaurant, based in the RCHT site at Truro, is celebrating its first year! This restaurant is open to everyone, patients, their families and medical staff and has become a firm favourite with regulars. It represents a significant investment by Mitie and is run by a team of dedicated catering professionals.

So, what’s new with Ingredients? The restaurant is now open seven days a week, which means that the medical and other teams can get a hot meal during the weekends between 8am and 4pm, including breakfast and brunch and a carvery on Sundays. Opening hours Monday to Friday are 7am to 4pm. The Poldhu Costa Coffee lounge is now open from 8am to 6pm Monday to Friday. The catering team is constantly developing new ideas for healthy eating and has refreshed the self-service salad bar with more seasonal produce, including different types of couscous. The Grab & Go section now includes favourites like crayfish and

noodle salads and early birds can now breakfast on yoghurt, muesli and fresh fruit, in addition to traditional cooked breakfasts. Lindsey Coles is the director of Mitie’s healthcare operations and she is a regular visitor to the Ingredients restaurant: “We are looking as much as possible to develop close relationships with local food producers. Through our association with West Country Foods we are supporting local growers and will soon be able to display the provenance of local food at the point of sale.”

Come and see us, everyone welcome!

Mitie is the proud sponsor of the Care + Compassion award at the One + All We Care Awards 2015