green book OF SUSTAINABILITY
table of content ABOUT THE MALDIVES 3
ETHICAL SOUVENIRS 8
DISCOVER MAGICAL LIVING 10 PROTECT THEM, PROTECT US 16 SUSTAINABILITY COMMITMENT 18
CREATING AWARENESS 22
GREEN INITIATIVES 23
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about the Maldives
The History The Maldives was originally a country ruled by kings, known as Radun and queens or Ranin some few centuries ago. During this time, the country held a position of strategic importance due to its location on the major marine routes of the Indian Ocean. Strongly influenced by its neighboring countries Sri Lanka and India, both of which had cultural and economic influences, the Maldives provided the main source of currency, cowry shells. Boli or cowry shells were the first known medium of exchange used in the Maldives prior to printed currency. Various writers and travelers have in the past recorded the country’s trade in these money shells, which were used as a medium of exchange in parts of Asia and Africa. The country’s trade in cowry shells continued until the late 19th century. Several European colonial powers took over most of the trade in the Indian Ocean, which often led to influences and interferences in the Maldives’ local politics and economy, these powers included the Dutch, French, and Portuguese. On the 16th of December 1887, the Maldives became a British protectorate when the sultan signed a contract with the British governor of Ceylon. With this agreement, the British government offered the country military protection and noninterference in local administration in exchange for an annual tribute to be paid by the Maldives. In 1957 the British established an RAF base in the strategic southernmost atoll of Addu, where hundreds of locals were employed. 19 years later the British government relocated their base. On 20 July 1965, the Maldives announced their independence from the British.
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about the Maldives The Language The language of the Maldivians is Dhivehi. Dhivehi is rooted in Sanskrit and according to some researchers, it is an ancient form of Sinhala, (a language which is spoken in Sri Lanka). Following the advent of Islam in 1153, the language was heavily influenced by Arabic. In more recent times, English is now a very common language in the country, which started following the introduction of English as a medium of education in the early 1960s. The Maldivian script known as Thaana was invented during the 16th century soon after the country was liberated from Portuguese rule. Unlike former scripts, Thaana is written from right to left. This was devised to accommodate Arabic words that are frequently used in Dhivehi. There are 24 letters in the Thaana alphabet.
The Atoll Formation The sea covers 99% of the Maldives and inside its blue depth lies the mysteries and riddles related to the formation of the Maldives. The islands are formed around a ring-shaped coral reef encircling a lagoon. his reef structure, typical of Maldives, is called an atoll. The atolls of the Maldives are formed from coral structures, separated by lagoons. The atolls are, in fact, part of a greater structure known as the Laccadives-Chagos Ridge, which stretches over 2000 kilometers. The islands are low lying with the highest point at approximately only 8 feet above sea level. ‘Faru’ or ring-shaped reef structures form the atolls and these reefs provide natural defense against wind and wave action, on these delicate islands. There are 26 natural atolls in Maldives. According to Charles Darwin’s theory, when submerged volcanoes rose from the sea, coral reefs grew on the volcano edges once eruptions ceased. When the volcanoes submerged, the coral reefs encircling a water-filled basin remained. Consequently, islands were formed on the reefs as the tides and currents brought dead coral onto sandbars. Source: www.dreamingofmaldives.com
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about the Maldives The Cultures & Traditions The Maldives is located at an important crossroad in the Indian Ocean. Traders and visitors over time have left their mark on Maldivian cuisine in addition to contributing towards the molding of the country’s culture and norms. As the Maldives comprises more sea than land, it is only natural that fish (mainly tuna) have always been the most prominent element of Maldivian food. However, with travelers from different parts of the world, new seasonings and vegetables were introduced into the country and added to the existing (limited) repertoire of seafood and tubers (e.g. taro & sweet potato). Each new discovery was incorporated into the diet in quantities most palatable to Maldivians. Thus, Maldivian cuisine now comprises Arabic, Indian, Sri Lanka, and Oriental tastes blended into a unique cuisine that embodies a culinary identity of its own.
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about the Maldives Bodu Beru
Bodu Beru is a very traditional performance art played on drums which are made from hollowed coconut wood and covered on both ends with goat hide. ‘Bodu Beru’ is translated into English meaning ‘big drum’ and is thought to have been introduced to the Maldivian culture in the 11th century by Africans. Even today Bodu Beru is still one of the most popular forms of cultural activities in the Maldives and can be seen in almost every inhabited island in the Maldives as part of their festivities. They are used in a performance of around fifteen people including three drummers and a lead singer singing in Dhivehi, often about patriotism, romance, or satire. The dance is either performed by men in dance called Thaara, or by women in a dance called Bandiyaa. The audience often joins in the dancing too. At Sheraton Maldives Full Moon Resort and Spa, you will see our team of Bodu Beru performers sharing their talents and traditions with shows during special occasions and celebrations.
Lacquer Ware
Lacquer ware is a prime example of the talented Maldivian craftsmen’s work called ‘liyelaa jehun’ in Dhivehi. Maldivian craftsmen practice ‘liyelaa jehun’ which is a particular process where they create intricate designs on carved wooden objects such as vases and jewelry boxes. The craftsman sculpts designs out of a simple wood block of wood and then coats it with lacquer of various colors, usually black, orange, green, and yellow. The finished piece is then polished with dry coconut leaves until it gleams. The end result is sleek, shiny, and etched with fine intricate designs – an exquisite work of art.
Source: Visit Maldives
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about the Maldives Code of Conduct
It is important to be respectful of the culture and religious beliefs of any destination we visit. We would therefore like to inform you that outside of resorts on the community islands. This is a Muslim country so you may cause offence if you are not properly dressed. Below is a list of activities and behaviors to be aware of to be respectful and mindful of the culture and environment in the Maldives.
Do
Don’t
• Purchase ethical souvenirs as this encourages growth and development for the country and they make great gifts for family and friends!
• Do not purchase Sea jewelry. This includes moth-of-pearl, seashell, coral, turtle shell, and black coral. Taking into account the endangered conditions and environmental hazards, the exploitation of sea turtles and black corals has become forbidden in Maldives.
• Participate in our culturally connected activities to learn more about this beautiful destination, and to have fun!
• Do not collect shells or take them from the beach. It is illegal to take coral out of the Maldives, in addition, shells are hermit crabs’ homes! If you get caught taking coral or shells from the Maldives you could be faced with a hefty fine. • Do not throw plastic or any form of rubbish in the sea.
Source: www.worldbank.org
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ethical souvenirs At Sheraton Maldives Full Moon Resort & Spa, we encourage our guests to purchase some of the below items to take home and at the same time to support local communities.
Wooden Lacquer Ware Perhaps the most distinctive of the Maldivian handicrafts, these beautifully crafted boxes, containers and ornamental objects are made from the local funa, Alexandrian Laurel, which grows abundantly throughout the country, they come in various shapes and sizes; small pillboxes, vases of various sizes to round and oval plates with lids. These elegant pieces are lacquered in strands of red, black, and yellow resin and delicately carved with flowing flowery patterns. Source: www.maldivesculture.com
Mats
Source: hnsa.org.in/maldives
Reed mats are woven throughout the country. They are dried in the sun and stained with natural dyes, the color varying from fawn to black. These mats with their intricate abstract designs are woven on a handloom according to the imagination and skill of the weaver.
Source: expo2020maldives.gov.mv
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ethical souvenirs Coconut Crafts Coconuts were widely used in traditional Maldivian daily life. While coir rope and coconut thatch are key examples, coconut shells have been used to create tools such as kitchen utensils. Polished coconut shells are used by modern Maldivian craftsmen to produce many different types of ornaments and souvenirs. Dhonis, Jewellery, utensils, and many similar products are created using coconut shells.
Source: maldives-magazine.com
Wood Carving
Source: String Art & Craft on Facebook
Source: maldives-magazine.com
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The most ancient Maldivian wood carvings are a wonder to behold – that a Maldivian craftsman, armed with a few rudimentary tools could carve, smooth, and finish such a masterpiece is a testament to their dedication of the craft. More recent times have seen a concentration on smaller handmade wood carvings such as vases, jewelry boxes, and ornamental Dhonis.
discover magical living Sheraton Maldives Full Moon Resort & Spa is home to many flourishing plants, trees, and flowers. Here we highlight some of the flora and fauna you will discover while staying with us
Coconut Palm Coconut palm, ‘Cocos Nucifera’, is a member of the family ‘Arecaceae’ of palm family. It is the only accepted species in the genus ‘Cocos’. The term coconut can refer to the entire coconut palm, the seed, or the fruit, which, botanically, is a drupe, not a nut. You can recognize the coconut palm because it has a single trunk and at the top, there is a crown of feather-like fronds. You will often also see bunches of large fruits called coconuts. The coconut consists of thin hard skin, a thicker layer of husk, a hard shell, a white kernel and, large cavity filled with coconut milk. Coconut palms can be up to 30 meters tall.
Screw Pine The Screw pine family refers to around 600 tropical species of the genus ‘Pandanus’ spread out in South East Asia and the Pacific region. It refers to the various plants and shrubs of the screw pine family. The screw pine is mainly characterized by the presence of aerial prop roots and by the long narrow leaves which are spirally arranged in clusters. The fruits look like an orange-colored pineapple, and consist of many small parts. Source: www.fihalhohi.com.mv
Heliotrope Tree The Heliotrope Tree is a species of flowering plant. Common names include Tree Heliotrope, Velvet Soldier Bush, and Octopus Bush. It is a shrub or small tree typical of littoral zones reaching a height of 6 meters (20 feet), with a similar spread.
Source: Wikipedia
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discover magical living Hibiscus The Hibiscus is a quite large plant, containing several hundred species that are native to warm-temperate, subtropical, and tropical regions throughout the world. Member species are often noted for their showy flowers and are commonly known simply as hibiscus, or less widely known as rose mallow. It is of red and white colors. It is an example of complete flowers.
Source: lavieenroseflamant.com
White Spider Lily The White Spider Lily is a member of the amaryllis family and has long strap-like leaves that form a fountain radiating up and then arching out and down. Individual leaves are about two and onehalf inches wide by over two feet in length with a center rib forming a crease down the middle. The ghostly blooms are at the top of a nude stalk that reaches thirty inches or more. Source: pixabay.com
Scaevola Taccada Scaevola Taccada also known as beach naupaka is a flowering plant in the family of ‘Goodeniacea’ found in the coastal locations in the tropical areas of Indo-Pacific. It is a common beach shrub throughout the Arabian Sea, the tropical Indian Ocean, and the tropical Islands of the Pacific. It is an erect, spreading, evergreen shrub or small tree with somewhat succulent, soft-wooded, pithy stems. It usually grows up to 4 meters tall. 11
Source: Wikipedia
discover magical living Dracaena Dracaena Reflexa is a popular houseplant with origins in Madagascar and other Indian Ocean islands. Dracaena plant care is fairly simple, and they can even withstand a certain amount of neglect. A multi-stemmed shrub with whorls of strappy green and yellow variegated leaves. A very adaptable plant that can be grown in full sun outdoors, or in lower light levels indoors. Best of all, dracaena helps purify the air we breathe.
Source: www.theleafandpetal.com
Polyscias Guilfoylei The Polyscias Guilfoylei is a member of ‘Araliaceae’ family. It is an erect, evergreen shrub or small tree growing up to 6 meters tall. The plant is usually little branched, in time assuming a columnar shape with narrow, spindly clusters of vertical stems.
Source: Wikimedia
Grey Heron Maakanaa This is a large bird that stands between 90 to 100 cm tall and can weigh up to 2 kg. It feeds in shallow water on fish, insects, small reptiles, and mammals. You will often see the heron standing still or moving slowly when it’s stalking its prey. The loud croaking, referred to as ‘fraanak’ is its characteristic call. The Grey Heron builds bulky stick nests when breeding. 12
discover magical living Common Tern Valla This migratory bird, commonly referred to as the ‘Sea Swallow’, visits the Maldives in winter and breeds in Europe, Asia and North America. This bird feeds by plunge diving for fish in the sea, lakes & rivers. common Terns are known to reach the age of 23 years or more.
Source: featheredphotography.com
Common Mynah This cheeky bird that follows you around for tit bits was introduced to Ellaidhoo about 10 years ago and they have grown in their numbers since. The original birds were from Sri Lanka and Pakistan. They are believed to mate for life and build their nests in holes in trees, the normal clutch is 4 to 6 eggs.
Source: animalia.bio
Yellow Bittern Dhon Raabondhi This is a small species that measures only 38 cm in length with a short neck and a long bill. They can be difficult to see due to their shrub habitat and skulking life style, they fly frequently when the striking contrast between the black feathers and otherwise yellowish plumage makes them unmistakable. They nest in shrubs or reed beds and lay to 6 eggs at a time. This bird feeds on insects and fish. 13
Source: www.oiseaux.net
discover magical living Oriental Garden Lizard Bon’du In the breeding season, the male’s head and shoulders turn bright orange to crimson and his throat black. Males also turn red-headed after a successful battle with rivals. They feed on insects and small vertebrates. These lizards are harmless and should not be feared by guests.
Source: animalia.bio
Whimbrel Bulhithunbii This migratory wader visits the Maldives in the winter and breeds across the Sub Arctic, Europe, parts of Asia and Scotland. It is a coastal bird during migration & feeds by probing soft mud for crabs and similar prey. Source: birdsoftheworld.org
Sea Green Turtle & Hawksbill Sea Turtle The Green Turtle is the most common turtle species in the Maldives. It is herbivorous and mainly feeds on algae and sea grass. Due to the differing diet of the Hawksbill Turtle (mainly invertebrates in the reef) and differing breeding grounds. The two species are not in direct competition, but they do face the same human threats of egg-harvesting, habitat destruction and hunting. They can be seen all around the island, close to the reefs and in the lagoons. 14
discover magical living Land Hermit Crab Baravelli All land hermit crabs are found along our beaches or amongst the island’s rich vegetation. They have adapted to life outside the sea. As opposed to their close relatives in the reef, they do not breathe through gills but through wrinkled, thin, capillary-rich skin at the tip of their soft hind body. As hermit crabs grow, they must exchange their shell for larger one. Since shells are not an unlimited resource, there is frequently strong competition among the hermit crabs for the available shells. Land hermit crabs are omnivorous scavengers and feed on all types of dead organic matter.
Source: global-geography.org
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Source: reveriechaser.com
Sting Rays Madi They are benthonic species, always in contact with the bottom, because they get food from little crabs and fishes which live in the sand. They are friendly animals but they can be dangerous because of their camouflage. Stingrays have a poisoned spine in the tail. Torpedoes have electrical propriety if stepped on. Both are oviparous animals and they can give birth only several times in their life because of the long gestation period.
protect them protect us Protect The Marine Life At Sheraton Maldives Full Moon Resort & Spa, we take all precautions to protect and maintain our beautiful coral reef. We request all our guests to avoid touching, breaking or standing on the coral. We are keen to preserve the natural environment and we encourage our guests to join us by refraining from littering into the lagoon.
Marine Safety Guidelines • Before you dive into the beautiful crystal ocean surrounding our island, please be aware of the safety precautions to make sure you have a safe and enjoyable swimming or diving experience. • Life jackets are available in the respective villas for our guests who are not confident swimmers. We encourage all our guests to wear a life jacket especially if you are not a strong swimmer. • Be sure to stay close to shore and to reserve enough energy to get back to shore safely. Swim on your back and tread water for a few minutes to regain energy if you are tired. • Be aware of your surroundings. We recommend that our Dive Center is consulted before hand in order for you to check the conditions of the sea. • Do not touch the marine life. Whilst most sea creatures are not harmful, some may be defensive and therefore aggressive if they feel that they are in danger. Maintain a safe distance and avoid making any sudden movements.
Protected Dive Sites
Source: www.prodivers.com
There was a total of 15 important marine dive sites that were established as marine protected areas in 1996 and registered in the Ministry of Planning Human Resources and Environment and managed by the Ministry of Tourism. In 1999 additional 10 dive sites were declared as protected areas established in the Ministry of Home Affairs Housing and Environment. Anchoring and fishing except for traditional bait-fishing and destructive activities are strictly prohibited in these sites. Other Protected Areas apart from the designated marine protected areas, the following islands are conserved and protected from exploitation. These include: Hurasdhoo in North Ari Atoll, Hithaadhoo in Gaaf Alif Atoll, and Rasfari in Kaafu Atoll. 16
protect them protect us Protected Birds In the Maldives there are several protected birds and wildlife, for example, the White Tern ‘Gygyis Alba Monte’ bird was listed as a protected species in June 1996 by the Ministry. Since 15 July 1999, 22 bird species are protected. Catching, maltreating, trading, and keeping nesting grounds of these birds were banned effective 11 July 1999.
Protected Marine Species Species banned from export in the Maldives include: • Eels • Trochus shells • Triton shells • Pearl Oysters • Lobsters and lobster meat • Black Corals • Bigeye Scad under 6” • Skates and rays • Dolphins
Source: rasgefaanu.wordpress.com
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Source: via visitmaldives.com
Source: via visitmaldives.com
protect them protect us Swimming Safety Information The lagoon around Sheraton Maldives Full Moon Resort & Spa is inviting and safe for swimming. However, we encourage all our guests to read through the Safety Information below and exercise caution when in the sea. • The lagoon around Sheraton Maldives Full Moon Resort & Spa is inviting and safe for swimming. However, we encourage all our guests to read through the Safety Information below and exercise caution when in the sea.
• Never go swimming alone. If you do not have a swimming buddy with you, please do inform our colleagues before you go out. • Life jackets are available in the respective villas for our guests who are not confident swimmers. We encourage all our guests to wear a life jacket especially if you are not a strong swimmer.
• Keep well within the safety markers and never swim between the ropes and jetties. • Weather and sea conditions change regularly; please check with a member of our Dive Centre before you go swimming.
• Slowly wade into the water—never dive headfirst. • Children must be accompanied by an adult. • Do not go swimming directly after a meal.
• Do not swim when under the influence of alcohol.
Basic Safety • If you are in trouble, remain calm, call out for help, and wave your arms above your head. Try not to panic. Panicking will make you more tired and reduce your ability to reach the beach safely. • Never try and swim directly towards the shore against the rip current.
• Do not fight the rip current, if you are unable to swim out of the rip current, float or calmly tread water. Try and swim parallel to the beach and towards where the waves are breaking until you are out of the current. When out of the current, swim towards shore.
• If you are unable to return to shore, draw attention to yourself by waving your arm above your head and shout for help. If you can stand up, wade instead of swimming. 18
sustainability commitment At Sheraton Maldives Full Moon Resort & Spa, we place a high importance on preserving and protecting our environment as well as striving towards a more sustainable future for the Maldives.
Objectives • We shall monitor and ensure efficient use of our water to avoid and minimize waste. • We will continue to place high importance on reduction, reuse, and recycling.
• We will continually work to improve the overall air quality and reduce pollution (both indoor and outdoor). • We will concentrate on biodiversity conservation, preservation, and restoration within the resort as well as nearby surrounding areas. • We will continue to work closely with and support local communities.
• We will continue to improve the health, safety, and well-being of team members, guests, and the local community.
• We are committed to complying with Maldivian and international legislative environmental requirements, such as environmental, public, and occupational health and safety, hygiene, and employment legislation. • This environmental and social policy is freely available to all interested parties on request.
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sustainability commitment
Waste Reduction & Recycling Waste Disposal and debris on beaches are major concerns in the Maldives. Unfortunately, in the Maldives, most resources and items that could be recycled or composted are at present treated as waste and transported from resorts and local islands to landfills. At Sheraton Maldives Full Moon Resort & Spa, we have taken several measures to help the situation through waste reduction. • Recycling bins are place in all guest areas, offices, and colleague accommodation areas. • Colleagues are educated on the importance of recycling and how to recycle.
• We reduced importing plastic bottled water, thereby reducing the amount of waste including glass and carbon emissions. • Energy-saving light bulbs with a long lifespan, purchased in bulk to avoid unnecessary packaging.
• Reuse of office paper, waste wood, and other materials are some of the many measures, through which the amount of waste on the island is reduced.
• Applying integrated Winnow’s artificial intelligence that incorporates a camera to monitor which food and how much of it is being thrown away. This new technology makes it possible to determine the cost of food waste and also to automatically pass it on to the chef so that he can adjust the calculation accordingly. The aim is to reduce food waste on-site. 20
sustainability commitment Water Bottling Plants Sheraton Maldives Full Moon Resort & Spa uses in-house water bottling plants as part of an ongoing commitment to reduce the resort’s carbonfootprints. By utilizing the water bottling plants instead of shipping in bottled water, the resort saves approximately 375,000 of plastic bottles per year. This water system is an important part of the resort’s continued effort to preserve the idyllic surroundings of the Maldives for future generations of guests. The Reverse Osmosis system will enable the resort to treat sea water on site, passing it through complex stages of filtration to make it perfect for drinking. Salt content is separated from the water, as well as other impurities, whilst some minerals are added. The final product is then passed through a cooler for still water, and CO2 is added to sparkling water, before being stored in recyclable glass bottles.
Sustainable Fishing
Ethical Purchasing
Commercial fishing in the Maldives is done by catching small bait fish with nets off the side of fishing Dhonis at night. The fisherman line the back end of the Dhoni to lure the tuna to the water their prey, hook them and fling them into them.
Sheraton Maldives Full Moon Resort & Spa is proud to say that we work well with our suppliers to reduce environmental impacts and improve social and ethical practices. We do not condone or support any activities that are against the Maldivian government laws and acts.
• We give priority to local products, suppliers, and service providers, both to reduce carbon emissions from freight and of course to support the local community. • Environmentally friendly, biodegradable cleaning products, pesticides and packaging materials are preferred to chemical or disposable products. • All uniforms in the resort are made on the island by our tailors. Source: www.fisheries.noaa.gov
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• We also encourage our guests to buy local souvenirs instead.
creating awareness Environmental Awareness It is important that we inform and educate our guests, colleagues, and local communities about environmental policies and provide them with guidelines and tips to raise environmental awareness.
At Sheraton Maldives Full Moon Resort & Spa we created the Green Book of Sustainability. This document is available on our LED TVs in public areas. For our colleagues, we have the book available on our HR Public TV Screen and have regular refresher trainings for our teams. We also regularly conduct Marine Talk in collaboration with Reefscapers to educate the importance of preserving Marine life.
Local Communities We learn about our local communities and how we can work with them and support them to create a sustainable future. LOCAL ISLAND VISIT These adventures are a great experience to meet the Maldivians and learn and understand more about the way that they live. This is also a lovely opportunity to purchase authentic souvenirs. MALE’ ISLAND VISIT Visit the Capital city of Maldives, and explore its Heritage; the Sultan’s park, The Islamic Centre, Hukurumiskiy, and the fish market are just some of the attractions that are just walking distance from each other. And since you are in the city don’t forget to fill up on supplies and souvenirs at the local shopping district.
Source: awaywiththesteiners.com
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green initiatives On Going Initiatives • All our used paper and cardboard is incinerated with fallen leaves and branches added to make compost for our plants. • We have our own water bottling plants, producing and serving water by following WHO standards for all guests and associate areas. With this, we are saving 375,000 plastic bottles per year. • All our in villa liquid amenities are in ceramic containers, reducing the amount of plastic.
• Non-woven, biodegradable packing used on all our amenity packing reduces the amount of plastic that arrives at the resort. • All local varieties of fish are caught by the local fisherman’s. Only specialty items are imported.
• Our sustainability training for all colleagues includes topics such as climate change, waste management and nature conservation. • All our orientation programs include an hour’s training on sustainability and environment protection
• Regular island and/or reef clean-ups and other environmental events are organized. • On the team member’s notice board, information on environmental events and issues is displayed.
• Earth Hour and World Environment Day are observed each year.
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green initiatives Future Initiatives • Food waste will be disposed of by using a bio gas plant which will generate fertilizer for vegetation and cooking gas for the staff kitchen.
• Overhauling our waste management system to promote segregation and recycling of our waste.
• Planning on the installation of solar heaters panel floating platform to reduce petrol’s consumption.
Guest Initiatives Here we have some suggestions on how you can help towards creating a more sustainable future. SAVING AND PRESERVING ENERGY Producing energy usually creates carbon emissions and is the biggest cause of global warming. At Sheraton Maldives Full Moon Resort & Spa, we have several programs to reduce our carbon footprint, you can also contribute by doing the following: • When you are using the air-conditioning, try to keep the doors and windows closed and the temperature at a comfortable setting (we recommend 24 degrees Celsius). • Switch off all unnecessary lights, especially when you are leaving the villa.
WATER Water consumption is quite a concern in Maldivian resorts, as a lot of energy is used to prepare freshwater for our everyday needs. • Avoid leaving taps running when washing and taking a shower or brushing your teeth. • Avoid wasting water, especially hot water.
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green initiatives LAUNDRY Laundry is one area where a lot of water and energy is used, additionally, a certain amount of detergents is required. Guests may follow the below tips on what they can do better. • Leave the towels hanging, if you would like to use them again; or place them on the floor if you would like them to be replaced. • As for the bed linen, please leave the wooden block on the bed to indicate to our villa attendants that you would like your sheets changed. If no note is placed on the bed, a change of sheets will take place every second day.
Source: robemart.com
WASTE Recycling facilities in the Maldives is still a work in process and at Sheraton Maldives Full Moon Resort & Spa, we strive to help make a difference and have implemented an efficient recycling program.
• It would be a great help if you could take plastic containers (ie shampoo bottles, etc) back to your country where recycling facilities are no doubt more advanced. • We would also request you to take batteries home with you as there are currently no facilities for re-cycling them and would end up in a landfill here in the Maldives.
Source: www.sas.org.uk
southeastfloridareefs.net
NATURAL SURROUNDINGS The Maldives is home to beautiful and biologically diverse coral reefs and is home to numerous animal and plant species. To maintain the ecological balance of our local nature and keep the organisms healthy, you can help by taking a few easy steps.
• Please do not touch anything under water. Many animals are sensitive to touch and can easily be damaged. Corals, for example, have a mucous layer around them, while other animals, such as turtles, may suffer from stress. • Do not break off any corals by standing on the reef or by flapping your flippers. Corals are living animals and require decades to build those reef formations. Please use the designated snorkel channels to get to the reef and back to the beach. • Please refrain from feeding the fish, as well as our animals on the island. • Please do not collect any shells, broken coral pieces, or other objects you may come across on the island and in the sea. They may serve as homes for hermit crabs and, consisting of calcium carbonate, are very important for generating new sand. • Please do not buy any marine products, i.e. coral jewelry, shells, or shark teeth. The concern is that most of the animals to which those skeletons originally belong, have been deliberately killed for the tourism industry and are often endangered species. You may also risk fines, as in some countries it’s illegal to carry them. 25
Standard Operating Procedures
SUSTAINABILITY MANAGEMENT PLAN
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POLICY & PROCEDURE
Executive Office Sustainability Management Plan
EO-SH-07-23
Subject
Sustainability Management Plan
Initiated By (EXCOM signature)
Effective Date
01.12.2023
GM Approval (Signature)
Hassan Nafiu
Mohamed El Aghoury General Manager
Director of Engineering Share
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Engineering & Landscaping
Supersedes #
N/A
Overview / Purpose Allow Sheraton Maldives Full Moon Resort and Spa to captivate your senses. Our stunning Furanafushi Island is surrounded by a shimmering blue lagoon, white-sand beaches, and swaying palms. From sandbank family picnics to cooking classes, we offer Side By Side, curated programs that energize, educate, and entertain. Be part of our responsible travel through a multitude of sustainability initiatives and immerse yourself in the ideal environment covered in diverse tropical trees and plantations. Prioritize your well-being in one of 176 beautifully designed hotel rooms and sample fresh, delectable fare at our seven restaurants and bars featuring international cuisine and signature cocktails. Pamper yourself with a signature treatment in your own pavilion at Shine Spa for Sheraton, perched on a private island. Whether it is a honeymoon escape, family gatherings, or a special celebration, create lasting memories with us at Sheraton Maldives Full Moon Resort & Spa. The Sustainability Management Plan is to ensure that decision making within our group contributes to achieve its objectives, in order to improve its sustainability, reduce its long-term environmental impact and increase the welfare of employees, guests and of the environment that surrounds us. The Sustainability Management Plan is to guide the daily operations of the business in a sustainable manner in considering the environmental, sociocultural, quality, and health & safety issues. Policy & Procedure Energy Conservation objectives (MESH); Green energy utilization. Reduction in amount of CO2 emissions. Optimize energy efficiency of plants. Reduce energy expenditure. Waste management objectives (MESH); Reduce water expenditure. Reduce the amount of non-recyclable waste. Increase the amount of waste that we recycle. Improve the results obtained in previous years.
POLICY & PROCEDURE
Executive Office EO-SH-07-23
Sustainability Management Plan
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Satisfaction goals: Increase commitment with our customers. Increase customer satisfaction measured by surveys. Provide clients with information on good waste management practices.
Raise awareness of the company's CRS workers. All workers are aware of environmental policies. Conduct Recycling training for colleagues. Train a minimum of 1 department per year in sustainability.
Social Responsibility
Economic Vitality
Environmental Leadership
SCOPE The scope of the Sustainability Management Plan covers all activities coming under Sheraton Full Moons resort & Spa, and its integration with all associates, customers and guests, business partners, owners, other stakeholders, and the environment at large.
REFERENCE: Green Globe Certification Standard and Guide to Certification.
POLICY & PROCEDURE
Executive Office EO-SH-07-23
Sustainability Management Plan
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Sheraton Full Moon Resort & Spa VISION: We consider Green Globe as the premier global certification for sustainable travel and tourism. Green Globe leaders in the travel and tourism industry, to confidently promote our environmental credentials along with our commitment to the people and prosperity of our location. While the well-being of our guests remains the fore-front, we commit ourselves to carrying out operations in a sustainable manner, taking every step to minimize operational impact on, and preserve the environment We believe, our guests, staff and environment are equally important. Our Sustainable Management Plan ensures colleagues, customers, business partners, owners, other stakeholders, the environment and the property are taken care. Our Sustainability Management Plan encompasses four key areas: I.
Environmental to be actively involved in conserving resources, utilizing renewable energy to extent possible, reducing pollution, conserving biodiversity, ecosystems, and landscapes.
II.
Socio-cultural to be involved in corporate social responsibility actions, community development, local employment, fair trade, respect local communities, colleague protection. Being involve with activities to support the local community
III. Quality any activity that can sustain itself economically through creating competitive advantages within the industry with inspired service that not only meets, but exceeds guest expectations; it continues to contribute to the economic well-being of the surrounding community through local ownership, employment, buying local products, etc. A sustainable business should benefit its colleagues, customers, business partners, owners, other stakeholders. IV. Health & Safety complies with all established health and safety regulations and ensures that both guest and associates protection instruments are in place.
A. SUSTAINABLE MANAGEMENT A1. Implement a Sustainable Management Plan: Our properties shall establish and maintain the SMP complying with requirements included in this section. Our properties will provide and write Policies and Procedures that: a)
are appropriate to the nature and scale of the organization's activities;
b) are aligned with the four key SMP areas i.e. Environmental, socio-cultural, quality and health & safety issues. c)
include a commitment to continual improvement of the SMP
d) include a commitment to comply as a minimum with the current applicable legislations, regulations and other requirement to which the organization subscribes;
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e)
provide a framework for setting and reviewing SMP objectives and targets;
f)
are documented, implemented, maintained and communicated to all colleagues;
g)
are available to all interested and affected parties; and
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h) are reviewed periodically to remain relevant and appropriat
A2. Renewable Energy Initiatives Initiated projects to install Solar PV panels on all possible roof tops. A3. Legal Compliance: The Resort is licensed according to the law of the Republic of Maldives and in compliance with all relevant international or local legislations and regulations, including health, safety, labour, and environmental aspects, A 4. Associate Training: Colleague hiring, training, annual appraisal and performance review, at our properties are in line with the corporate competencies and competency models, based on the company believe and expectations. We strongly believe that as a growing company it is important to follow all the process, to achieve a healthy and balance team, by encouraging internal development and growth. A.5 Customer Satisfaction Our properties monitor customer satisfaction by receiving feedback in different ways and platform. We strongly believe, accept and work in any kind of positive or constructive feedback provided by our guest. Besides customer satisfaction, we also review and monitor internal quality performance and satisfaction. Some of the tools used for monitoring and reviewing the same are: a.
Guest Voice
b.
Instant guest feedback log (GXP)
c.
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d.
Guest emails
e.
all 3rd party online platforms such as TripAdvisor, Booking.com and all social media channels.
A.6 Accuracy of Promotional Materials All communication regarding promotional material at our properties goes through the Sales and Marketing team and is in line with the company standards, local regulations and cultural norms. We do not overpromise or mislead our guests, promotional materials are truthful and do not promise more than can be reasonably expected by customers.
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A.7 Local Zoning, Design and Construction Our property is always located in an uninhabited island which may have been operating as another resort previously. No local significant sites, water courses, wildlife of any sort, vegetation or residents would have been disturbed in an adverse manner. Ongoing maintenance and repairs are performed regularly. The refurbishments, if any, include re-using as much of the original structure as possible, incorporate local design and architecture (i.e. kadjan roofing, dhoni shaped masts, coir, wood and bamboo) and renovation/interior design is always performed with the purpose of being as sustainable, energy-saving and long-lasting as possible, and includes use of environmentally sound materials. A.8 Interpretative Tourism We inform our guests about the local environment, local culture and cultural heritage through various means; may it be electronic or something as simple as friendly dialogue with guests. As the Maldives is predominantly a Muslim country, guests are made aware of the local culture during the holy month of Ramadan as special emphasis is made on period of fasting of colleagues. Special Maldivian themed nights are held in the main restaurant every week, Friday being the national day, in which local people wear traditional cloths and perform for the guests, and try and involve them as much as possible. On arrival to the resort (VIP), greeted with the sound of bodu-beru (traditional Maldivian drums). Various expedition packages are available with the Resorts to visit nearby local islands, so that guests are able to experience the real Maldives, interact with the local community and support local businesses like handicrafts, and other souvenir shops. A.9 Communications Strategy We communicate with our guests and visitors to the hotel and the website in a comprehensive manner. Our implementations, plans and strategy for a sustainable operation are clearly defined, as well as our involvement with the local community and other charity work. Our sustainable operations involve our guests, example: we have placed a Linen usage in all the rooms in order to give our guests an option whether or not they want the bed linen and/or towels to be replaced for the day, hence, providing them with an opportunity to play a direct role in water and energy conservation. management initiatives and also reminded of the damage inflicted on fragile coral if one stands on them, and the need to protect the ecosystem around the island. In the same way, guests are also politely requested to not collect or remove shells from the beach, even empty ones, as they could be the homes of hermit crabs.
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A.10 Health and Safety We follow strict environment, health and safety laws, regulations and procedures to conserve and protect the environment and create a workplace where we bring the best out of our colleagues whilst avoiding the risk of injury. Colleagues are appropriately trained so as to make them aware of the health and safety issues while working and guests are made aware of hazards by using appropriate signage and other forms of communication. Purchasing and operating policy for all mechanisms, equipment and facilities is that they be as environmentally friendly as possible: low emission and consuming minimum energy. Another requirement we try and meet is to procure goods and equipment which are durable and long lasting. We have an experienced team of engineers and technicians who maintain the facilities and equipment, so that we have constant checks on them being in good working condition. All necessary and mandatory safety requirements for the same are in order, such as Risk Assessments and use of Personal Protective Equipment. Highlights: Guests are made cautious by posting safety instructions in the villas and other public areas. Swimming pool depth is clearly marked including pictorial NO Diving Signs, life-rings and notice boards Basic Health and Safety training, fire training, evacuation drills are conducted regularly for colleagues. Safety stickers are placed on all full-length glass. All paint is environmentally friendly and lead free, with low VOC content. An active inhouse system is in place whereby colleagues are trained to report any malfunctions and leaks immediately, and there is a good follow up system to ensure the works are carried out satisfactorily. A.11 Disaster Management In the Maldives, Tsunami is a real threat, our properties take very seriously their Disaster Management plans, Readiness; Response; Recovery. Fire Safety: the resort uses the services of a third-party Fire company to inspect, analyses, advice, train and certify all colleagues. Yearly drills are held involving all staff, where a real disaster is simulated and practice responses are undertaken. All drills are observed by independent parties and observations and reports written.
B. SOCIAL/ ECONOMIC B.1 Community Development This section is supported by the CSR policy; the policy states that the Company recognizes its role and responsibilities in contributing to the sustainable development of the communities in which it operates. This policy aims at maximizing the return on Community Investments and their impact on the local community.
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Through our community investment initiative, we have identified unique areas of involvement where we can actively support our local communities and engage in a mutually rewarding way with our stakeholders. Education: Supporting initiatives focused on vocational training and skills development that improve employability in the tourism and hospitality sector. This is done by taking on interns from local educational establishments and supporting their growth and development. Further job opportunities are offered within the company. Healthcare: Supporting initiatives aimed at enhancing the health and well-being of local communities. We look into schemes of donating and sponsoring to the health facilities at local islands. Cultural Preservation: Supporting initiatives aimed at enhancing the ability of small businesses that are strategically linked to business needs to perform more effectively in order to create economic growth. We regularly buy from local producers and support local fishermen. Environmental Protection: Supporting initiatives that help protect the integrity of the environment. In collaboration with TGI Maldives or a similar third party, we are committed to protecting and maintaining our marine environment, chiefly our house reef, which is constantly rated as one of the best snorkeling/diving spots in the Maldives. We engage a third party to conduct yearly checks of the health of the reef, and are proud to say that until now, we have consistently maintained the biodiversity. Additionally, we have initiated a program to catalogue all the marine species that are found in our waters, which will aid in our conservation and education efforts. We also want to support initiatives that use innovative products and services to help solve environmental problems. B.2 Local Employment We proactively supports the recruitment and development of Maldivian nationals at various managerial level positions across its operational and support functions, with a view that such Maldivian nationals will be supported, mentored and guided to grow and move into leadership positions across the company. The element of local employment is supported by: Equal Employment Opportunity policy (part of the Business Ethics and Conduct Policy) Code of Conduct policy (part of the Business Ethics and Conduct policy) Corporate Social Responsibility Policy Workplace Health and Safety policy B.3 Fair Trade Fair trade w resorts ensures the use of right methods to select suppliers and procure goods and services at the right quality, price, time, source and delivery while protecting the company. Our Policy: Sheraton Maldives ensure that all processes are done in compliance with relevant laws and consistent
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B.4 Local Entrepreneurs We do not engage with local entrepreneurs dealing with historical artifacts. Moreover, it is not permitted by law. It is worthwhile to state that we do engage in organizing events and activities that portray the local culture, especially during Ramadan, Eid, and Maldives National Day. Local craftsmen and businessmen are brought are encouraged to visit our properties to enable them to enhance their living, giving guests a chance to interact with them, and learn about local cultures. B.5 Respect Local Population & Culture As stated earlier the Maldives is predominantly a Muslim country and as such guests and colleagues are made aware of the local culture. All efforts are made, where applicable, that due respect is given to the local values and beliefs, and we commit to safeguarding the Maldivian culture and ensuring that the local community shares in the benefits of tourism. B.6 Exploitation Our properties are in strict compliance with the Maldives Labour Law. Hence, appropriate policies are in place against the employment of children, sexual harassment and exploitation. The element of avoidance of exploitation is supported by: Equal Employment Opportunity policy (part of the Business Ethics and Conducts Policy) Code of Conduct policy (part of the Business Ethics and Conduct policy) Harassment Policy Maldives Labour Act B.7 Equitable Hiring Promotes diversity and equality on all levels of the business, and no colleagues or applications are discriminated against in any way. All positions are filled on the basis of competence. Our hotels adhere to all local laws and regulations concerning labour laws, and offers conditions and wages superior to the minimum requirements. Employ people of many nationalities currently we have no less than 20 different nationalities on our properties. Women candidates are encouraged to apply across all levels of the business. The Maldives has strict labour law related issues, which we adhere to in full. B.8 Colleague Protection Salaries and benefits meet national regulations, and all payments required by law into insurance and pension funds are made on behalf of all colleagues.
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Overtime is paid for hours worked beyond the established work in accordance with Maldives labour law. Week hours and working hours do not exceed the legal maximum established by the labour law, but being a hospitality industry at times a need might arise to work additional hours, colleagues are accordingly remunerated as per the policies outlined. To further enforce colleague protection at our properties, the welfare Committee comprising of employees of all levels and the management hold regular meetings and assure that any concerns or ideas from any colleague is given due considerations and actioned on if possible. B.9 Basic Services The activities of the business have not impacted or jeopardized resources or services in the local area or neighboring communities in any negative manner. The activities of the business generate a number of secure jobs and reflect a positive influence in the community. B.10 Local Livelihood Since our resorts are located on independent islands, and the business encompasses the entire island, its activities do not affect any of the other islands around. Access to land, water, housing, right-of-way and transport for any neighbouring communities has not been impacted at all. On the contrary, the activities of the business contributes to the economy of neibouring islands by creating jobs and buying from them. B.11 Bribery and Corruption Prohibits all forms of bribery, directly or through third parties, including employees from soliciting, arranging or accepting bribes. No direct or indirect contributions to political parties, etc, is made, as a way of obtaining advantage in business transactions. The Resort will not deal with contractors and suppliers known or reasonably suspected to be paying bribes. Due diligence is undertaken in evaluating prospective contractors and suppliers to ensure that they have effective anti-bribery Program. The element of avoidance of bribery and corruption is supported by: Code of Conduct policy (part of the Business Ethics and Conduct policy) Gift policy Anti-bribery and corruption policy
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C: CULTURAL HERITAGE Our colleagues are trained to guide guests towards the cultural sights and events and/or entertainment/restaurants that the guests are most interested in. Local Maldivian culture and idiosyncrasies can be explained and discussed with guests, but mainly in a nice-toknow form, as the culture is significantly different from anywhere else in the western/developed part of the world, from where we have a substantial number of guests coming from.
initiatives, what they are doing for the environment and how guests can help. Historical and archeological artifacts are not sold, traded, or displayed. Business complies with laws, standards and regulations concerning the protection of historical sites and cultural heritage. Goods which are protected and may not be bought or taken are communicated to guests through in-house literature. The Maldives is a treasure of marine diversity and fragile coral and their protection and natural growth is publicized as much as possible. The villas and all public areas are of rustic ethnic charm and blend in naturally with the surroundings and landscape. The scenic beauty of the Maldives is enhanced through our thoughtful architecture and design of structures.
D: ENVIRONMENTAL Our Resorts source and obtains many locally produced goods including watermelons, papayas, kurumba, bananas, and many others which have been grown organically. Freshly caught fish using pole and line method is brought directly to us just off the sea by local fishermen every day. As much as possible, we favor suppliers who conduct their business in a responsible and ethical manner. We buy in bulk to reduce packaging wastes. We prefer products which are eco-friendly, bio-degradable, made from re-cycled material and have minimum impact on the environment. We do not use any invasive alien species in our gardens and landscapes, we also minimize the trimming and trying to keep the native vegetation as undisturbed as possible. Measures are taken to prevent the introduction of pest and exotic species. No captive wildlife, endangered species, products thereof or any form of unethical items are used, sold or allowed on our Resorts. Our business activities do not impact on the habitat of local wildlife or plants, appropriate measures are taken to minimize noise, chemical pollution; artificial lighting from having impact on wildlife.
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Endangered species, products thereof, or items stemming from unsustainable practices are not sold, traded, or displayed on the properties grounds. Guests are provided with information about protected areas within the properties influence zone and encouraged to visit protected areas. Guests are provided with information on native wildlife and plant species found in the area through our Green Book. The element of environmental protection is supported by: Environmental Policy Pollution Management Plan Landscaping Policy Biodiversity Policy Green Book We are fully aware that sustainability is an ongoing journey; therefore the Sustainability Management Plan will be reviewed annually. The resorts will continuously measure and monitor the following at planned intervals to verify that we are achieving continuous improvement in the field of sustainability: 1.
Electricity consumption
2.
Water consumption
3.
GHG emission
4.
Amount of waste generated by the resort
Our Sustainability Management Plan is supported by the following Policies and procedure along with other supporting documents: 5. Environmental Policy 6. Health and Safety Policy 7. Business Ethics and Conduct Policy 8. Waste Management Plan 9. Environmentally Preferable Purchasing policy 10. Environmental Impact Assessment Report 11. Landscaping Policy 12. Pollution Management Plan 13. Disaster Management Plan 14. Green Book
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Standard Operating Procedures
ENVIRONMENTAL POLICY
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Sheraton Maldives Full Moon Resort & Spa