Shepparton Villages Annual Report 2021-2022

ENRICHING THE LIVES OF PEOPLE IN OUR CARE

ANNUAL REPORT

CONTENTS

SUCCESS AND GROWTH

From the President - Success Throughout Challenging Times

Keppel Turnour - Farewell to a Forefather

From the CEO - The Year in Review

CONSUMER CARE

Care and Quality - A Wave of Change on the Horizon

Living - Support and Independence

Home and Short-Term Care - Care and Support in the Home

PEOPLE AND CULTURE

Our

-

- Years of Service

COMMUNITY ENGAGEMENT

The

Edna

FINANCE AND GOVERNANCE

VISION AND VALUES

Shepparton Retirement Villages (SRV) is a unique communitybased organisation which started as a dream in 1963 through the Rotary Club of Shepparton and is now a leader in aged care and one of Shepparton’s largest employers.

1CHOICE

We encourage and promote individual choice and independence.

RESPECT

We believe everyone is unique, we listen and demonstrate care and compassion in everything we do.

CARE

We care and continuously improve what we do.

PASSION

We love what we do and encourage creativity and diversity.

TEAMWORK

We work together and support each other.

OUR MISSION

To enrich the lives of people in our care.

On the cover: Maculata Place resident Harvey Bawden with a visiting therapy dog.

(Top) The Leisure and Lifestyle Team come together to help serve lunch.

PRESIDENT Michael Hall

Success Throughout Challenging Times

As we commenced a new financial year, it was clear that the recent challenges for our community would remain - the ongoing impact of COVID-19, critical workforce shortages and a myriad of reform changes on the horizon to name a few. The past year has indeed been one of highs and lows and at times beyond our control. The Shepparton Villages (SRV) community rallied, and together we weathered the storm, a fitting tribute to the spirit of our community.

In February 2021, the new $20 million development at Mooroopna Place opened - a hub of new beginnings for residents, families, and staff. Eighteen months on and the home is flourishing, residents have settled in well with new community faces welcomed. This is a commendable achievement to all who contributed to this success.

On behalf of my fellow Directors, I extend our sincere gratitude to the Shepparton Rotary Club, the Mooroopna Rotary Club and the Shepparton South Rotary Club for the long-standing and valued friendship with SRV that has flourished since the very beginning.

The Intergenerational Activities Park at Tarcoola Village is due for completion by the end of 2023. I wish to acknowledge the dedication and commitment of Rotarian and friend of SRV, David Earle, and the Rotary Club of Shepparton South. Without their support and drive, this multipurpose community space would not be possible.

I also wish to acknowledge the foresight and planning of previous Boards and management whose astute governance and operational management has allowed success and growth to flourish over the years, especially during challenging times.

Success does not come without good governance. As the current strategic plan was due to expire, the Board and Executive Team reconvened to progress the governance planning process, share insights, and hear from peak industry bodies to frame the next chapter. The day was again led aptly by Pride Living. It was agreed that with the reform changes for aged care on the horizon, workforce issues and ongoing COVID-19 challenges, a consolidated, sustainable growth approach would be adopted.

In June this year, a founding forefather Keppel Turnour OAM passed away. As Foundation President, a Board member for 35 years and a life member, his flawless and astute commitment to aged care, and the City of Greater Shepparton for more than 60 years, will be a legacy of immeasurable value to our community, past, present, and future.

The SRV Board has benefited from the knowledge and expertise of long serving Director, Stephen Merrylees. With 18 years of exemplary service to the organisation, Stephen will retire from the Board in October 2022. Stephen’s valued contribution has served us well and we wish him all the best.

We welcomed new Board members Md Rafiqul Islam (July 2021) who unfortunately has moved to Melbourne and due to work commitments has felt the need to step down and Barbara Evans (October 2021). Their expertise and commitment to the SRV Board has added significant value.

Over the past two years COVID-19 has changed so many aspects of life as we know it. I commend the SRV

staff for their resilience and care to ensure the safety and wellbeing of our residents is maintained. Our volunteers and supporters heeded the call to help and at short notice. Residents and families have endured, often without each other. Despite all that has occurred, our community has stayed strong and in support of each other.

I’d like to take this opportunity to extend my gratitude to fellow Board members and the CEO, Veronica Jamison, for their support during the past two years. It has indeed been an honour to serve Shepparton Retirement Villages as President. With pride and gratitude, I present the 2021-22 Annual Report.

Vale Keppel Turnour OAM

A Lasting Legacy

Keppel Turnour was born in Mooroopna in 1926 and went to school in Shepparton and Melbourne. After school he worked as a public servant in Melbourne. He served in the RAAF after World War 2, after which he returned to Melbourne. In 1949 Keppel returned to Shepparton and formed a partnership with Norm Lasich and Lasich and Turnour. The firm evolved into Building Services of Shepparton Pty Ltd, which was eventually sold with Turnour staying on as a building consultant.

Turnour is one of the forefathers of Shepparton Villages as we know it today and used his skills and experience in the design and building of Tarcoola. He was Foundation President of Shepparton Villages, serving in the role for five years from 1968-1973 and again between 1993-1994; and was a committee/board member for 35 years until his retirement in 2002.

It was due to Turnour’s urging that the Shepparton Rotary Club took on the project to create a retirement village in Shepparton. He was Rotary Club of Shepparton President between 1967-68, District Governor of Rotary between 1976 and 1977 and received its Paul Harris Fellowship on three occasions in recognition of his service to Rotary and his fundraising on behalf of the organization.

Turnour was named Citizen of the Year by the City of Greater Shepparton in 1997. On Australia Day 1998, he was awarded the Medal of the Order of Australia (OAM) for service to the community, particularly to aged people through the Shepparton and District Retirement Villages Inc. for over 30 years. Turnour was the design consultant for the new Rodney Park facility, which was completed in October 2002 just prior to his retirement.

Turnour was married to Helen (dec), and they had three children, Phillip, Stephen, and Catherine and six grandchildren. (The Passion and the Dream, Barber, 2013, p. 3).

The Shepparton Villages (SRV) community will be forever grateful for Keppel Turnour’s wisdom, discernment and unwavering commitment, his incredible vision, dedication, and valued friendship.

Thank you.

(Above) Wilma Woodhouse, and forefathers Lance Woodhouse OAM (dec) and Keppel Turnour OAM (dec).

CEO Veronica Jamison

The Year in Review

The last twelve months have been both turbulent and challenging for Shepparton Villages (SRV) and the entire aged care industry across Australia. The continued rollout of the aged care reforms, workforce challenges, the ever-present risk of COVID-19 and increased compliance have all shaped the environment that the Shepparton Villages team have had to operate in to provide service and care to our residents.

Over the last 12 months, the SRV team have responded to 24 outbreaks of COVID-19 across all of our Aged Care Homes. This was unprecedented for us and created a range of challenges for staff, residents, their loved ones and the entire community. The impact of COVID-19 on everyone at SRV was significant to say the least. SRV gave evidence to this effect to the Victorian Pandemic Oversight Committee about the impacts of the lockdowns, particularly how they affected the health and well-being of our residents. All at SRV continue to meet the constant challenges presented to us by COVID-19. From the bottom of my heart, I would like to thank all the SRV Team for all they have done in meeting the continued challenges presented by the ongoing pandemic.

This year, SRV maintained full compliance with the Aged Care Quality Standards in all its Aged Care Homes, and we have continued to implement the various reforms associated with the Serious Incident Response Scheme and the implementation of the new funding instrument, ANACC (Australian National Aged Care Classification).

In line with the external workforce challenges being experienced across the country, recruitment of staff in all areas of operations has proved very challenging. To respond to this, SRV has needed to become more creative in filling vacant roles and we restructured the management roles in our residential care program. In Residential Care we made several changes including the appointment of two overall Facility Managers at both Mooroopna Place and Maculata Place and created a new role of Clinical Care Coordinator at both these homes to support the work of the Facility Manager's. To provide more targeted support for our dedicated Facility Managers, we created a new role of Residential Care Operations Manager.

In terms of recruitment, a particular strategy we found to help us was to approach former staff to return to the organisation and to offer more flexible working arrangements to the team. To this end, it was wonderful to welcome back Jacinta Kennedy (formerly Jacinta Goodman) into the role of Clinical Educator and David Shipston into the role of Facility Manager at Mooroopna Place. It is pleasing to report that our “Village People” traineeship program was very successful with six people graduating from the program and continuing to work with us. SRV is planning to continue with this program again this year.

On the governance front, work commenced on the development of a new three-year strategic plan. The new plan will focus on meeting the rollout of the new reforms, including workforce, quality, safety and governance and sustainability.

All SRV’s Board Directors and Executive staff successfully completed the Compliance Essentials Program which focused on educating the governing board on all of the various reform changes and refreshing them on their roles and responsibilities as key personnel. The dedication of both the Board of Directors, the Executive and the entire SRV team is to be commended, particularly in the turbulent times of the last 12 months.

Their skill and knowledge is valued by us all and on behalf of the entire SRV community I would like to thank them for all their continued support.

It was extremely pleasing to see SRV acquire the vacant land adjacent to Rodney Park Village in Mooroopna. The purchase of this land will aid in the future long-term planning of Rodney Park. At Tarcoola, we have commenced the development of a new master plan for the site, with the goal of ensuring that the organisation uses the land at Tarcoola in the best way possible to continue to meet the aged care needs of the Shepparton Community. A focus of this plan will be making a decision on the future of Acacia House.

As part of our commitment to ensuring we remain a provider of choice, SRV applied for and were successful in obtaining $691k of funding from the Australian Government’s Aged Care Business Improvement Fund. This funding will be used in several areas to improve our financial sustainability. One area where the funding will be used is to improve the Customer Experience. To this end, the team launched two large projects. The first project is focused on improving the resident dining experience and the other project is focused on improving the customer journey. Work on both projects is continuing.

In preparation for the year ahead, SRV continues to prepare itself for the ongoing rollout of the various aged care reforms, which include the commencement of the new funding model – AN-ACC (Australian National Aged Care Classification) which will replace ACFI (Aged Care Funding Instrument) in October 2022, the introduction of the star rating system in December 2022 and the move to ensuring we have 24/7 Registered Nurses (Div1) in all of our homes by 1 July 2023.

Looking forward I know we will continue to meet the various challenges of funding, workforce and the provision of safe and quality care to our residents. In doing this it is comforting to know that SRV is in safe hands with the amazing team that deliver great service and care to the community we serve every day of the year.

Volunteer and Independent Living Unit (ILU) resident Astrid, Board member Elizabeth Lee and CEO, Veronica Jamison at the annual volunteers lunch.

CARE AND QUALITY

A Wave of Change on the Horizon

The aged care sector is gearing towards the commencement of a new funding model and the introduction of a star rating system.

For Shepparton Villages (SRV), along with managing the 24 COVID-19 outbreaks and exposures in our residential homes, it has been a frenetic year. Complex compliance, procedures and risk analysis are now the norm.

Everything we do is aligned with COVID-19 safe practices, including our policies and procedures that are mid-review, a massive undertaking. Our Key Performance Indicators (KPIs) are also being reviewed. These KPIs are reported monthly to the Board Quality and Clinical Governance subcommittee to ensure they are aligned with the current National Aged Care Mandatory Quality Indicator Program (QI Program).

Continuous improvement is paramount. Information gleaned from evidencebased reporting, along with knowledge and experience, underpin action plans to improve outcomes for residents and staff.

The Quality, Risk and Compliance Department has conducted multiple audits this year. Incident reporting, resident feedback, research, peak body information, coroner’s reports and legislation changes are incorporated into the data gathering process. The food and dining experience is an important aspect of the residential experience. This key focus area is regularly audited with outcomes incorporated into the food and dining experience project, another major undertaking.

A business continuity plan for COVID-19 Emergency Management has been in place since 2020. This is a critical piece of work to ensure business continuity and to mitigate unforeseen interruptions to the service and care delivery within our homes, and the wider organisation.

All residents have had the opportunity to receive COVID-19 and Influenza vaccinations onsite as part of an organisational wide program to ensure our residents and staff stay safe. 80% of our residents elected to be fully vaccinated. It is a mandatory requirement for staff, volunteers, and contractors to be fully vaccinated and this has been achieved.

Multiple community health organisations have provided support during COVID-19 outbreaks, with multiple rounds of testing and vaccinations to ensure the safety and wellbeing of our residents is maintained.

Thank you to Goulburn Valley Health, in particular the In-Reach and vaccination hub teams for their help and support. We are most grateful.

The value of our Facility Managers and staff that work across, and in support of the work undertaken by the Care and Quality Department at SRV, cannot be understated. It is a challenging environment. Thank you.

Bev was Queen for a Day with resident Pat at Maculata Place.

Staff member Erika on the floor at Hakea Lodge as the door monitor.

Personal Care Worker Mary at Hakea Lodge.

Hakea Lodge resident Joan out for a stroll with volunteer and Independent Living Unit (ILU) resident Peter.

Maculata Place resident Win creating a colourful masterpiece.

INDEPENDENT LIVING

Support and Independence

One of the great challenges for our Independent Living Unit (ILU) residents is to remain independent but not too isolated during COVID-19.

Our ILU residents located at Tarcoola Village, Kialla Gardens and Rodney Park are a hive of social activity, off on bus trips and outings in Goulburn Valley and beyond. During the winter months, the opportunity to head north to the sunshine state is appealing, but those plans were put aside, and our residents stayed closer to home due to the impact of COVID-19.

Social gatherings onsite were dictated by the rolling restrictions, density limits and social distancing. Popular events were shelved, and IGA made the tough decision to curtail market days to ensure the wider community stayed safe.

Staying connected with our community is integral. Communications were distributed on a regular basis with updates on restrictions, protocols, and directives. Our ILU community banded together more so than before, with the Support Group Presidents playing a key role.

Many ILU residents volunteer in our homes and take part in a myriad of social interactions including playing music, delivering the mail, driving the bus, and helping with events. Thank you very much for your support!

Independent Living Units (ILU) at Tarcoola Village.

HOME CARE AND SHORT-TERM RESTORATIVE CARE

Care and Support in the Home

The range of services available at Shepparton Villages (SRV) is diverse ranging from at home care, independent living units and residential care. For an individual or couple to live well and maintain a home in ageing years can be overwhelming. The Home and Community Care Program is designed to help support local community members to stay living at home. Support packages are available to assist with everyday activities such as domestic assistance, gardening, shopping, showering and general house maintenance, enabling people to maintain a level of independence at home.

SRV has been working to build on the services and assistance to enable people to have independence for as long as possible and provides support services to 45 clients. The Home and Community Care Program has adapted to ensure the program, processes and systems are COVID-19 safe, bringing peace of mind to clients.

The Short-Term Restorative Care Program (STRC) runs in parallel with the Home and Community Care Program. STRC offers help and assistance over an 8-week period to support those who have returned home after hospitalisation or are recuperating from an illness and are able to stay at home with additional support.

Hakea Lodge residents out and about with volunteer and Independent Living Unit (ILU) resident Peter.

Independent Living Unit (ILU) residents Kevin, Edie and Di.

Banksia Lodge residents Edna (dec) and Roy.

Residents and staff at Mooroopna Place.

SHEPPARTON

Happy Birthday to Mooroopna Place resident Leah.

Maculata Place resident Heather on Valentine's Day.

Hakea residents Joan and Peter prepaing an artwork.

Triple trouble for Mooroopna Place resident Irene.

OUR WORKFORCE

Staffing Matters Workforce OverviewFY 2021-22

The age care sector is experiencing a critical shortage of employees across all categories, which has been exacerbated by COVID-19. There are currently over 40,000 aged care vacancies nationwide. This has significantly impacted our workforce and the ability to recruit and retain staff and volunteers.

Caring for our residents and ensuring they live well is at the forefront of all we do. Navigating the divide between care and adequate staffing levels has been a significant challenge.

Managing COVID-19 outbreaks, lockdowns, testing, isolation, wearing PPE for hours on end, working extended shifts and complying with new protocols and procedures has been exhausting.

The staff at Shepparton Villages (SRV) rose to the challenge, exceeding expectations with resilience, dedication, and commitment.

We invest in our amazing staff and work hard to provide support and acknowledgement at every opportunity. On Aged Care Employee Day and at Christmas time, every staff member received a gift voucher. Hot meals were provided during lockdown periods, sweet and savoury snacks placed in staff rooms, chocolate treats, and regular updates with messages of support.

A key priority for the People and Culture team has been workforce planning, designed to address staff shortages, attract, and retain staff, and embed SRV’s values through a new workforce plan. This project is ongoing and will be realised in the new financial year.

EMPLOYEES

of:

302 part time permanent

47 full time permanent

160 casuals

The average age of SRV employees is 47 years

STAFF RECRUITMENT

a Friend' program

for hard to fill positions

of recruitment and onboarding systems

approach to induction

STAFF RETENTION

commitment and resilience with an Employee Assistance Program (EAP) available

for leadership coaching and accelerating leadership potential

Care Employee Day

employees commencing than

number of casual employees

workplaces and practices:

Challenges – workplace injuries, COVID-19, exhaustion

EMPLOYEE RECOGNITION

Years of Service Milestones Service Awards

Prior to COVID-19, employee acknowledgements have formed a part of the Annual General Meeting (AGM) providing an opportunity to publicly thank staff for their years of service.

For the second year running, due to restrictions and the virtual AGM, our long-serving staff will be honoured at a presentation ceremony with the CEO, Veronica Jamison to be held at each of our sites.

Congratulations and thank you to the following employees. Your contribution and commitment to Shepparton Villages (SRV) is valued and appreciated.

37 years Gail O'Keefe

35 years

Doreen O'Shea 30 years

Glenda Rowe

20 years

Vikki Ash Natasha Mundy Travis Dalziel Jennifer Brittain Christine Davies Julieanne Haddow Anne Lepp Anne McCarthy Dawn Rogers

15 years

Melinda Mann Imelda Pummeroy Sarah Candy Carly Sharp Karen Jenkinson Deborah Railton Fiona Davies

10 years

Margaret Tenace Karen Colliver Belinda Chalcraft Barry Curtis Simone Grayham Angela Conti Mirasol Bawagan William Bawagan Rosemary Hutchinson Mathew Kalappurackal Tracey Scott Peter Rusak Hima Jose

Gail O'Keefe 37 years of service with Betty Mahoney (dec); Doreen O'Shea 35 years of service.

COMMUNITY ENGAGEMENT

The Spirit of Community

Shepparton Villages (SRV) embodies its values of choice, respect, care, passion, and teamwork across everything we do. Ensuring our residents live well and have the best experience possible, is paramount. Achieving this would not be possible without a strong sense of community.

Our beloved residents are at the heart of our community, supported so well by our wonderful volunteers and donors, Rotary Clubs, staff, next of kin, families and the Board. Without this integral mix of community support, the very fabric of SRV would not be the same.

We are grateful for the ongoing dedication and commitment of our community. The legacies to help support SRV now, and well into the future is immeasurable.

Despite the ongoing challenges of COVID-19, our community rallied again this year. The outbreaks in our homes significantly impacted our workforce and volunteer base. A call went out for help, people came in number including Board members, and we soldiered on.

Our volunteers contribute in so many ways. Social interaction and assisting our residents with day-to-day tasks, driving the bus for small group activities, art and crafts, entertainment, helping in the homes as door monitors and at reception, delivering the mail, cleaning, working in the servery and the laundry. The list goes on and no task was too great.

In June 2022, a COVID-19 safe volunteer thank you function was held in the Tarcoola Village Activities Centre. A wonderful time was had by all with a delightful lunch, prizes, dancing, and entertainment as a gesture of our appreciation.

The Rotary Clubs of Shepparton continue to give their time and support and have done so since SRV was established in 1968. Former Rotary Club President, David Earle is leading the Intergenerational Activities Park project at Tarcoola Village supported so generously by local businesses, and several students from Notre Dame College and GOTAFE. The project is due for completion at the end of 2023.

Year 6 student leaders at St Luke’s Primary School, have participated in a Pen Pal Program with our residents at Maculata Place, sharing information about their life at school, hobbies, pets, and families. AFL was a popular topic with residents and students alike! Subject to restrictions, the aim is for residents to meet the students prior to the end of the 2022 school year.

There are a multitude of touchpoints, acts of kindness and generosity generated from our internal and external communities.

Thank you.

Rotarians David Earle and Geoff Rhodes sanding seats for the Intergenerational Park with Notre Dame students.

Today Tomorrow and Always

The commitment and support from our community is boundless. Our donors continue to give year after year to fund dedicated projects and help those within our community that need it the most.

We would not be able to do what we do without our financial supporters. Sincere thanks to the William Angliss Charitable Fund (VIC) who have supported SRV for over 10 years with an annual grant.

The Shepparton Villages (SRV) staff give in so many ways and the workplace giving program is a testament to their commitment, raising over $4,000 in gifts this financial year, an amazing contribution!

The Fairley’s IGA Rewards Program is to be commended with $100,000 given back to the local Shepparton community through gifts and grants. SRV was extremely fortunate to receive $3,000 from the IGA funding pool to be utilised for an immediate priority to benefit our residents.

The depth of our gratitude is immeasurable. Thank you.

As valued members of our residential community, our thoughts are with the families of the residents that have passed this year. Forever in our hearts.

Vale Edna Harling

We remember with fondness and admiration, Edna Harling (1915-2022), Shepparton's oldest resident and a much-loved member of the Shepparton Villages community. Gone but never forgotten.

Edna Harling Shepparton’s oldest resident aged 107 years (dec) with volunteer Taylah.

FINANCE AND GOVERNANCE

Finance Report 2021-2022

Shepparton Villages reported a financial operating deficit for the year ended 30th June 2022 of $7,369,088. This year’s result is $1,039,037 better than last years reported deficit of $8,408,125.

The negative operating deficit reported of $7.369 million has been significantly impacted by the following non-cash entries:

a. The amortisation of the carrying value of bed licenses $2,329,817. This is due to the Government announcing the deregulation of bed licenses by 30 June 2024. Based on that announcement the Board resolved in June 2021 to amortise the carrying value of the bed licenses over the 3 years commencing 30 June 2022 to zero value at year ended 30 June 2024.

b. Further to the above, in accordance with accounting standards AASB 138 (Intangible Assets) and AASB 136 (Impairment of Assets) bed licenses are required to be tested annually for impairment. Carrying value is calculated on the value-in-use methodology (discounted cashflow) of the cash generating units. This has resulted in an impairment expense of $2,070,828 leaving a carrying value for the 349 bed licenses recorded in the Statement of Financial Position year end 30 June 2022 as $2,588,805.

c. Impairment of investment portfolio managed by JB Were $856,944. This has no impact on cashflows and would only be realised as a loss if the investments are redeemed prior to maturity. The impairment is due to the volatility in the world financial markets which have been impacted by the Russia Ukraine conflict and rising inflation across world economies.

During the 2021/22 financial year the residential aged care program was impacted significantly by COVID-19. 24 instances of COVID-19 exposures and/ or outbreaks resulting in frequent lockdowns were experienced throughout the 12 months. Although able to submit Government grants to offset eligible COVID-19 expenditure the broader impact with the COVID-19 events has been the impact on occupancy across the residential aged care program. Whilst in COVID-19 lockdown, facilities are unable to accept new admissions and further to that families and potential residents are reluctant to take up residency in a COVID-19 environment. It is estimated that this has had a negative impact on revenue by approximately $800,000.

Mooroopna Place 101 bed facility had its first full year of operations. The facility was also impacted by multiple COVID-19 outbreaks across the year which had a flow on effect with resident admissions and staffing. This hindered the “ramp-up” of the new facility towards adequate levels of occupancy and staffing levels appropriate to deliver resident care outcomes. Demand in the community is quite strong for the facility however management is conscious of ensuring staffing levels are right prior to opening the last 10 beds in Varapodio Way.

The closure of residential aged care facility Acacia House in February 2021 means that the organisation will have to continue to absorb fixed costs of approximately $330,000 (depreciation and insurance) annually whilst a review of potential options for Acacia House is undertaken by Shepparton Villages Board of Directors (the Board).

Also included in the operating result is $4.854 million of depreciation.

A review of operating cash flows is reporting net cash of $1.447 million.

Capital expenditure for 2021/22 as reported in the cash flow statement is $1.761 million. The main capital expenditure items during the year were:

• Purchase of land adjacent to Rodney Park retirement village $413,000.

• 24 Independent Living Unit refurbishments across the 3 sites totaling $927,000.

The funding of the capital works as identified in the cash flow statement is a combination of cash generated from operations (detailed above), net inflows from refundable deposits and independent living unit ingoing’s totaling $5.526 million.

The investments and cash equivalents as reported in the Statement of Financial Position are $29.272 million, this has increased from last year by $4.520 million. This increase is attributable to an increase in net inflows from refundable deposits and independent living unit ingoings of $5.5 million.

The community program and independent living units performed well for the financial year.

Throughout the financial year the Board resolved to have the land holdings valued by a licensed valuation firm. This resulted in the land holdings value increasing by $3.339 million to $8.118 million. The Board endorsed the increase in value which is recorded in the Statement of Financial Position via property, plant and equipment and in equity via the asset revaluation reserve.

The aged care sector is undergoing a period of significant change, which has not been experienced since the introduction of the Aged Act in 1997.

Some of the major changes include but are not limited to the following:

• Requirement for providers to prepare for provision of a mandatory standard average of 200 care minutes including 40 minutes of registered nursing time per resident, per day. (Reporting on progress commenced 1st July 2021 with mandatory obligation to meet requirements effective 1st October 2023 and additional care minute requirements effective 1st October 2024)

• Requirement to submit a Quarterly Financial Report (QFR) to the Department of Health, detailing data on direct care minutes, food provisions and other financial information. (Effective 1st July 2022)

• New funding instrument – Australian National Aged Care Classification (AN-ACC) effective from 1st October 2022. This replaces the current funding instrument – Aged Care Funding Instrument (ACFI)

• New star rating performance of each provider to be established on My Aged Care website, effective from 1st December 2022.

• Providers required to provide monthly care statements to residents (and their family members) effective April 2023.

• By July 2023 a division one Registered Nurse is to be on site 24 hours seven days per week.

These are just some of the changes that have been implemented post the Royal Commission into Aged Care.

The industry is working through the implementation of these complex changes, however there remains valid concerns around the level of funding under the new system, particularly as providers must ensure compliance with the average care minutes and the requirement to employ a registered nurse 24/7 at each facility from 1 July 2023. Further to that the aged care system is already under immense pressure in recruiting and maintaining suitable employees and there are real concerns that the recruitment of registered nurses in the current environment is a major issue for the sector.

The next two to three years will be challenging for the sector with the new changes and providers already under pressure in staying viable into the future.

FINANCE AND GOVERNANCE Revenue

Revenue Cost %

Fees from residents $9,477,213 27.16%

Govt. subsidies $22,511,537 64.52%

Other income $397,995 1.14%

Fundraising $16,999 0.05%

Retention on ingoings $1,190,106 3.41%

COVID-19 support funding $356,172 1.02%

Community program fees $441,385 1.27%

Interest on investments $496,746 1.42%

Total $34,888,153 100.00%

Expenses Cost %

Wages and oncosts $23,882,367 56.52%

Depreciation $4,854,323 11.49%

Impairment of bed licences $2,070,828 4.90%

Amortisation of bed licences $2,329,817 5.51%

Impairment of investments $856,944 2.03%

Other expenses $8,262,962 19.55%

Total $42,257,241 78.42%

Revenue & Expense

$45,000,000

$40,000,000

$35,000,000

$30,000,000

$25,000,000

$20,000,000

$15,000,000

$10,000,000

$5,000000

Profit/Loss

$4,000,000

$2,000,000

$0

-$2,000,000 -$4,000,000 -$6,000,000 -$8,000,000 -$10,000,000

Accumulated Funds

$40,000,000

$35,000,000

$30,000,000

$25,000,000

$20,000,000

$15,000,000

$10,000,000

$5,000,000

Total Assets & Total Liabilites

$140,000,000

$120,000,000

$100,000,000

$80,000,000

$60,000,000

$40,000,000

$20,000,000

Expense

Loss

BOARD OF DIRECTORS

Mike Hall

President

Finance & Audit Committee

Quality & Clinical Governance Committee

Project Control Committee

Hon. Jeanette Powell AM

Vice President Quality & Clinical Governance Committee

Merushe Asim Finance & Audit Committee

Quality & Clinical Governance Committee

Chair - Project Control Committee

Robert Crow Finance & Audit Committee Project Control Committee

Barbara Evans

Deputy Chair - Finance & Audit Committee

Quality & Clinical Governance Committee

Joshua Freeman Deputy Chair – Quality & Clinical Governance Committee

Project Control Committee

Md Rafiqul Islam Quality & Clinical Governance Committee

Elizabeth Lee Chair – Quality & Clinical Governance Committee

Stephen Merrylees Chair – Finance & Audit Committee

Project Control Committee

Steven Strange Deputy Chair – Project Control Committee Finance & Audit Committee

RETIREMENT

Stephen Merrylees18 Years of Service

Former Board President, Stephen Merrylees will retire in October 2022, after 18 years of dedicated service to the Shepparton Retirement Villages (SRV) Board and community.

Stephen’s exceptional contribution, good humour and energy will be sadly missed. We wish him well in all future endeavours.

Long serving Board member, Merushe Asim commented, ‘Stephen is a very active Board member, being on the Finance Committee and Chair of that committee, member of the Project Control Committee, President for three years, and actively participating in the constitution and implementing changes to the Board structure. Always eager to contribute to the discussion and learn more to be the effective Board member he is. Stephen's knowledge, input and personality will be missed.’

OUR LOCATIONS

Shepparton Retirement Villages (SRV) is a community based, not for profit aged care provider with four homes across multiple sites. Founded in 1968 by the Shepparton Rotary Club, SRV is the largest aged care provider in regional Victoria, and a significant employer in Greater Shepparton with over 500 staff.

RESIDENTIAL AGED CARE

Tarcoola Village (Head Office)

70 independent living units

(03) 5832 0800

9 Batman Avenue, Shepparton

Hakea Lodge

57 bed residential care home (03) 5832 0866

Maculata Place

100 bed residential care home

20 bed memory support unit (03) 5892 4000

Rodney Park Village

93 independent living units

30-50 Knight Street, Mooroopna

Mooroopna Place

100 bed residential care home (03) 5820 5500

Kialla Gardens Village

109 independent living units

15 Waranga Drive, Kialla

Banksia Lodge

65 bed residential care home (03) 5823 9900

HOME CARE AND SHORT-TERM RESTORATIVE CARE

(03) 5832 0800

ADMISSIONS ENQUIRIES

Admissions Coordinator, Garth Andrew (03) 5832 0800

CONTACT US

(03) 5832 0800 info@sheppvillages.com.au www.sheppvillages.com.au

FOLLOW US ON SOCIAL MEDIA

Tarcoola Village Head Office.