PORTAL SIGN UP

In our last Customer Newsletter, we told you about our new Customer Portal, which launched at the end of last year. Since launch 25% more residents have signed up and started using the platform! It is really encouraging to see so many of you using the portal on a daily basis and we really urge you to sign up, if you haven’t already.

You are now able to view your rent balance, download your rent statement, pay your rent, update your details and much more, 24/7. In order to process requests such as changes to your tenancy, we often require this in writing and with supporting documentation. By registering on our portal or using our online form we will be able to resolve these enquiries for you quicker. Over time we will be improving the functionality so you’ll be able to do even more.

By using our portal and online forms your enquiry will get to the right place more efficiently than if you email us.

To encourage new users to sign up, we will be holding a prize draw for those of you that sign up between now and the 30th April. We will have four prizes in total: 3 x £100 supermarket vouchers and 1 x £250 supermarket voucher.

To register, please visit: www.sbhg.co.uk/customerregistration

Winners will be contacted directly.

Please ensure you are the main Account Holder for your property and have your Account Reference Number to hand, you will find this on your rent & service charge letter, which you received in February. If you can’t find your Account Reference Number or you are having issues signing up to the portal please call our Customer Service Team on 020 8996 4200, who will be able to help.

25% » more residents have signed up