CONDENSATION, DAMP AND MOULD AT SBHA

resolution is often complex, which is why it is really important you let us know as soon as possible if your home has any damp and mould.

We are seeing increasing amounts of claims management companies targeting residents around damp and mould. We always encourage our customers to get in touch with us first, rather than engaging with these companies. If you do not, you are likely to delay the completion of necessary repairs to your home. If you are approached by these companies, please get in touch with us and we will discuss the steps that we can take to help you.

In March 2022 we published our new Damp & Mould policy

Taskforce

Set up a dedicated damp & mould taskforce

Specialist Contractors

Enlisted the help of specialist damp & mould contractors

Online Forms

Made it easier to report damp & mould through our online form

Property MOT

Conducting routine property inspections to ensure proactive management of damp & mould

New Extractor Fans

Installing new extractor fans to reduce the impact of condensation

Front line Training

Upskilling our front line colleagues through dedicated damp & mould training