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CONDENSATION, DAMP AND MOULD AT SBHA
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resolution is often complex, which is why it is really important you let us know as soon as possible if your home has any damp and mould.
We are seeing increasing amounts of claims management companies targeting residents around damp and mould. We always encourage our customers to get in touch with us first, rather than engaging with these companies. If you do not, you are likely to delay the completion of necessary repairs to your home. If you are approached by these companies, please get in touch with us and we will discuss the steps that we can take to help you.
What We Have Done
Dedicated Policy
In March 2022 we published our new Damp & Mould policy
Taskforce
Set up a dedicated damp & mould taskforce
Specialist Contractors
Enlisted the help of specialist damp & mould contractors
Online Forms
Made it easier to report damp & mould through our online form
Property MOT
Conducting routine property inspections to ensure proactive management of damp & mould
New Extractor Fans
Installing new extractor fans to reduce the impact of condensation
Front line Training
Upskilling our front line colleagues through dedicated damp & mould training