EMAIL CONTACT

We have recently seen an increased amount of email contact to individuals at SBHA. The best way of getting in contact with us, is using our online forms. This will ensure your request goes to the correct team and a response can be issued within our expected response times.

When individuals are emailed they may not be the best person to respond and there is a possibility that they might be away from the business or out and about visiting other residents. This means your enquiry isn’t responded to as quickly as it could be.

On our contactuspage, you will see a number of ways you can get in touch with us, including our:

• General Enquiry Form

• Report a Case of ASB

• Damp & Mould Form

• Report a Repair Form

• How to Make a Complaint

In June 2022 we launched our new damp and mould framework, aligned to the recommendations of the Housing Ombudsman report, and co-developed with a dedicated resident forum.

A separate policy reflecting the recommendations in the Housing Ombudsman report has also been published, readhere.

We have subsequently formed a Damp and Mould Taskforce who are responsible for resolving issues of damp and mould in our customers’ homes. The taskforce has dedicated full time resource, including Surveyors, Case Coordinator and Resident Liaison Officer.

In January and February of this year, the team responded to 141 cases whilst closing 197 damp and mould repairs.

It’s really important that cases of damp and mould are raised with us at the earliest opportunity. By raising issues of damp and mould our specialist team can come out, diagnose the cause and resolve the issue in a time efficient manner. The easiest way to raise a case of damp and mould is through our onlineform. Damp and mould can take time to resolve as the causes and