REPAIRS TIMESCALES

At this time of year, we receive a high amount of repairs, often due to seasonal conditions. This means we are having to prioritise emergency and urgent repairs.

This may mean that routine and planned repairs may take us a little longer to fix. Some of the areas we may be a bit slower in repairing are things like fencing, plastering, carpentry, fitting new kitchens or carrying out energy efficiency work. Instead, we are prioritising cases of damp & mould and ensuring we are responsive to any issues around heating, hot water, electrical and gas issues. We are working hard through our repairs backlog and we expect to be operating to our usual timescales by summer. We are sorry for the inconvenience this may be causing.

If you have an emergency or urgent repair that you need to report, please call us on 020 8996 4200

If you need to report a case of damp and mould, please use our damp and mould form.