Rise of Revolutionary Technology- Chatbots in Mobile App Development!
With most companies laying their focus on customer engagement, the role of technology has drastically shot up. Customer expectations are all-time high and patience levels are dipping. Customers want immediate responses to their queries/concerns. Owing to increased number of queries from users, customer service teams are unable to fulfil all the requests thereby increasing customer dissatisfaction. But, the technological transformation has resulted in the invention of an intelligent solution to this problem: Chatbots. We all have interacted with chatbots some or the other time. Chatbots are software programs designed to conduct human-like online interactions using text or audio responses and offer a rich customer experience to the end-users. With users gravitating towards mobile apps, chatbots have started to become a crucial part of mobile app development. Countless chatbot application development services have emerged worldwide for serving various businesses.
Types of Chatbots: When Facebook integrated bot support into its messenger in 2016, it simply took over the market. Following the footsteps, a plethora of other companies started launching chatbots with the help of mobile app development services. Today, chatbot integration in mobile apps, as well as, websites has become very common. So what type of chatbots are available in the market? If broadly classified, they come in two varieties: 1. AI-based Bots – Learn from the environment and user conversations. These get smarter as they encounter different situations. 2. Fixed Bot – Run on a set of data already fed into the system. They respond only to pre-defined commands and pick from a given set of responses.
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