A Shelby Report Special Section Honoring
Bristol Farms’ 35th Anniversary & Kevin Davis, Food Industry Hall of Fame Inductee
Kevin Davis could be described as The Most Interesting Man in the Grocery Business. His career has spanned 45 years already although he’s only 64; he has been married for nearly 36 years to his wife, Cindy, and they have seven kids; he snow-skis, fishes, golfs and goes on bike rides that are 100 miles long or more; he gives back to a number of charities, community organizations and industry organizations (he’s chairman of the Food Marketing Institute until early next year, for example); and he is chairman and CEO of an upscale grocer that competes in the incredibly competitive Southern California marketplace. How he has time to be a successful husband, father (and grandfather), athlete, philanthropist and grocery executive is a question for the ages. For those reasons and more, The Shelby Report proudly inducts Kevin Davis into the Food Industry Hall of Fame. See more on page 52. The Bristol Farms in Santa Monica, which opened in 2013.
Bristol Farms was founded in November 1982 by two men whose careers had been in the meat business. Irv Gronsky and Mike Burbank were moving toward retirement age and so decided to sell their high-end meat business that supplied restaurants and butcher shops. But they weren’t quite ready to stop working altogether, so they decided to try their hand at retail, believing that if they sold fresh, highquality meat, merchandised like one would find in a butcher shop, they could build a customer base. So the duo opened Bristol Farms in a space once occupied by a chain store in Rolling Hills, California. As one might imagine, meat was the centerpiece of that first store, complemented by produce, according to Steve Howard, VP of perishables, who has been with company 29 of its 35 years. Eventually, the store added a full complement of
grocery departments, plus an adjacent café. The meat department was “full-service, everything behind glass, nothing overwrapped like the industry traditionally stocked,” Howard said. “We had a commissary in the back so the food was made fresh and brought right out to the case daily. I think (Gronsky and Burbank) were ahead of their time.” To this day, Bristol Farms does not sell meat that is overwrapped, he added. Bristol Farms also was ahead of its time in offering sushi in its stores. Gronsky frequented a sushi restaurant and knew he wanted to make it available at Bristol Farms. He began a personal campaign to get the restaurant’s sushi chef, a Japanese émigré named Yoshi Kubo, to come to Bristol Farms. Eventually, he was successful. Kubo started the
program and over the years trained many other sushi chefs to prepare different kinds of sushi. One of his trainees was Craig Tsuchiyama, who has “taken Yoshi’s program to the next level with poke” at Bristol Farms stores today, Howard says. Also early on, Bristol Farms operated restaurants inside stores—sitdown full-service restaurants that focused on breakfast and lunch, he said. And there was a need for them, he added. “The Manhattan Beach store at that time (1991) had one of the only restaurants around for those businesses to visit at lunchtime.” On weekends, many shoppers would visit the restaurant for breakfast as a prelude to their weekly grocery shop at Manhattan Beach. Because of the highly interactive service departments, Bristol Farms has operated since the beginning; hiring the right people also has been important from the beginning. “The Gronsky family built the foundation for the company on service and the quality of people they hired,” Howard says. “They wanted people that liked food, liked customers; having everything be a service-oriented market forced interaction with our customers. The customers got to know the employees so it created this family shop vs. a chore that shopping is at times. The Gronskys were some of the early creators of food as theater, food as Disneyland environment, food as a fun place to visit and shop. They were big proponents of sampling, free coffee samples, cheese samples, offering the first slice of the deli meats behind the counter to the customer to make sure the thickness was right. “They created that fun environment for customers to participate in the experience; that’s still happening today at Bristol Farms, and I think has been copied by a lot of our competitors,” he said.
Steady growth
CONGRATULATIONS KEVIN! A well-deserved honor to “one of the good guys”. Appreciate your friendship and wishing all the best to you, and your wonderful family.
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That one store in Rolling Hills has bloomed over the past 35 years into 12 Bristol Farms stores—soon to be 13—plus three Lazy Acres stores. The 17,800-s.f. store in Rolling Hills was followed four years later by a larger store in South Pasadena (22,500 s.f.). Irv Gronsky’s son David ran the South Pasadena store, which offered a selection of housewares shoppers’ convenience. It sold high-end lines like La Creuset. The Manhattan Beach store, at 33,900 s.f., opened in 1991 with a catering facility and cooking school. In 1996, Gronsky and Burbank sold the three Bristol Farms stores to Kidd/Kamm, an investment firm, when they were ready to really retire. In summer 1998, Bristol Farms entered the dynamic Orange County market in Newport Beach. In June 1999, Bristol Farms purchased a small store that was a Hollywood landmark, Chalet Gourmet. Soon after, a store in Westwood opened. In November 2000, Bristol Farms opened a store at the site of the former Chasen’s restaurant, a hallowed place in the lore of “Old Hollywood.” Bristol Farms preserved many of the restaurant’s elements in the store. In fact, Bristol Farms make sure to give each store a distinct look and feel based on the community it operates in. The year 2006 brought another 40 percent growth in size and sales for Bristol Farms with the openings of locations in Westchester, La Jolla and Palm Desert. Please see page 48
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