This award recognises someone who provides exceptional support for our residents and plays a key role in ensuring outstanding service is delivered 24/7 across our Villages. They keep our buildings safe and secure at nighttime, dealing with incidents effectively and calmly in what can sometimes be challenging situations.
SHANNON MORRIS-DOUSE
Goldsmiths
Shannon was a nominee for the GSLI Hero Award for her outstanding customer service skills and the positive impact she has on residents! She deserves this award because her positive energy radiates throughout the office and to the residents. Shannon consistently goes above and beyond her role, helping with training and development, summer turnarounds, and stepping in wherever she is needed.
BADOU DIBBA
Bournemouth
Badou is one of the calmest team members we have, and residents love him – as do we! He genuinely cares about the residents and the buildings, always ready to take on tasks and assist others when needed. Badou is a great example of a true all-rounder who is passionate about his job. He is a valuable asset to our Village and to CLV.
JAMES PHILLIPS
Durham
Known as “Ted” in Durham, James has been an exceptional addition to our team. He is highly respected, not only by his peers but also by the College Principal and the wider College team. James is diligent, caring, fair but firm, and consistently provides excellent service. He truly deserves recognition for his efforts.
SAMIUL HAQUE
Fitzroy Court
Sam consistently provides exceptional support to our residents and plays a key role in delivering outstanding service. He is always mindful of keeping our buildings safe and secure for residents during the night, handling incidents effectively and calmly. Sam demonstrates outstanding contributions to the operational excellence of the outof-hours team in Fitzroy.
MURSHID MBARAK
5 6
Prince Consort Village
A people person, Murshid is a fantastic asset to our Village out-of-hours team. He works extremely hard at all times and builds strong relationships with both residents and colleagues.
IBRARH KHAN
Burley Road
Ibrarh is professional, calm, kind, and brings a sense of humour to the team. He is eager, enthusiastic, and highly regarded by staff, students, and our university partners alike.
Customer Service Employee of the Year
This award recognises someone who provides exceptional service, making people smile whilst interacting professionally with internal and external customers, and positively impacting everyone’s day. They care about upholding and exceeding our service standards and going above and beyond to resolve issues.
DAVID MEARNS Goldsmiths
David embodies the company’s values, consistently going above and beyond to support residents with kindness and care. Always approachable and smiling, he provides exceptional customer service that residents praise highly.
OMAR FAROOQ Fitzroy Court
Omar is a hardworking, dedicated team member who consistently goes the extra mile for colleagues and residents. Professional, kind, and energetic, he brings positivity and a personal touch to everything he does.
LAUREN GUDGEON-WRIGHT
Albert Court
Lauren’s sense of humour and positive attitude make her a joy to work with. She is highly organised, supportive, and empathetic, creating a welcoming environment for students and the team. Lauren’s genuine care for others sets her apart.
MARIYA SHAHZADI Burley Road
Mariya has been a pillar of support for Leeds villages, winning a recent “Employee of the Quarter” award. Reliable, proactive, and quick to learn, she always delivers with enthusiasm and humour, making her an invaluable team member.
Housekeeping Employee of the Year
This award recognises the incredible work our Housekeepers do. They are an integral part of our accommodation teams, getting our sites ready for another year of student life and providing the highest standard of cleanliness in our Villages throughout the whole year, ensuring that residents’ expectations are exceeded. Our Housekeepers are often the first to hear about residents’ issues or concerns, and the winner of this award puts our customers at the forefront of all that they do.
JCARLA TUMA
McMillan Student Village
JCarla has been an invaluable asset to the team, demonstrating unmatched dedication and professionalism, all while always being happy and smiling. She has gone above and beyond in helping with summer business turnarounds, consistently rising to the challenge and keeping her team engaged and motivated. JCarla is an amazing supervisor.
ELVIS OZOHILI
Bournemouth
Since joining CLV, Elvis has worked tirelessly to ensure everything looks great for our residents. Adored by the team, he takes real ownership of his role and sets a high standard with his work ethic. He deserves to be considered for this award as he goes above and beyond his duties and always takes pride in his work.
SUZANNE HARGREAVES
CUDJOE WUASHIE Goldsmiths
Cudjoe is a great man who keeps our Villages tidy and clean, always done with a smile on his face. His work is exemplary, and residents truly appreciate his efforts in maintaining the Villages. Everything he does is to the highest standard. His “can-do” attitude exemplifies what it means to be a CLV team member, living the values every day.
YVONNE GRAHAM
Burley Road
Nothing is ever too much trouble for Yvonne, and no challenge is too great. She comes to work, does an excellent job without dramas or complaints, and leaves a trail of happiness behind her. It’s a privilege to work alongside her. Yvonne is dedicated and enthusiastic, consistently going above and beyond to support the team.
SALLY SPENCER
Bonington Student Village 5 6
Peel Park Quarter
Suzanne always goes above and beyond, no matter the task. She steps up when needed and takes leadership of her team. A true team player, Suzanne lives our core values, showing care for others and looking after the team by organising the Birthday Club, Christmas Club, or any collections we have.
Sally has been with the company for nearly eight years, demonstrating her commitment and attention to detail every day. She is extremely proactive and always thinks outside the box. Sally deserves recognition, not only for her “time served” but also for the dedication she continues to show in her work each day.
Maintenance / Porter Employee of the Year
This award celebrates our Maintenance/Porter Supervisors and Assistants. They are invaluable members of our Village teams, and our nominees all go above and beyond to ensure our Villages are a safe place for our residents to live. From safety checks to remedial work, emergency electrical fixes and burst water pipes, this Maintenance/Porter Supervisor or Assistant can do it all. As proactive with supporting residents as they are with their toolkit, this person deserves the spotlight for everything they do for their Village.
CHRIS STEELE
Rusholme Place
Chris is always smiling, is a very hard worker, easy to get along with, and will always go out of his way to help. He is a genuinely great person; he makes the team laugh every day and is always there to assist with any task. He is a real pleasure to work with!
MARK CAMPBELL
Goldsmiths
“Mark is amazing! Mark is kind!”that’s what our residents say. He is determined to ensure that all jobs are completed to the highest standard and brings outstanding contributions to our team. Mark brings an infectious enthusiasm to every task and his passion for his work is clear. No matter how challenging, he tackles each job with a smile and a positive outlook. He makes even the toughest days a little brighter for everyone around him. Mark is the “GOAT” –Greatest of all time!
CINDY WESTON-WEBB
IAN FLYNN
Albert Court
Ian is extremely hardworking and always happy to help. He’s always on the ball, resolving maintenance issues before they become problems. This year, Ian has made great efforts with our gardens, upcycling pallets and adding the most beautiful flowers.
STEPHEN CHRISTIE
Bournemouth
Steve genuinely cares for the residents from day one, and they really appreciate him. He is passionate about ensuring the properties look their best, are safe, and meet all compliance requirements. Steve is always keen to learn about standards and compliance, adding value in these areas too. He is a really nice guy, a hard worker, and nothing is ever too much trouble for him.
ALAN McSKELLY
Durham 5 6
Bonington Student Village
Cindy consistently upholds the highest standards when completing maintenance jobs on campus. Even with a small team, she manages to complete numerous tasks during the most critical time of the year for us –check-in weekend. Every August, she completes over 300 jobs before the new residents arrive.
Alan genuinely cares about our students’ welfare and their experience at university. Recently, Alan returned to work after a major operation and has seamlessly resumed his role. He is hardworking and an all-round fantastic porter who truly cares about his job. Alan is a great asset to the Durham team.
Assistant / Operations Manager of the Year
This award recognises the work of an exceptional Assistant/ Operations Manager. This person supports their General Manager with the seamless running of the Village, ensuring a first-class residential and customer experience. They play a crucial role in helping to make their Village outstanding by training new staff, greeting our residents and ensuring our sites remain compliant.
LYNDSEY MURPHY
Albert Court
Lyndsey exemplifies care and dedication, going out of her way to support both staff and students, ensuring everyone feels comfortable and valued. Her leadership has brought a brighter atmosphere to Albert Court, making it a more welcoming place for all. Lyndsey’s exceptional work ethic and commitment to the team ensure that everything runs smoother, better, and more efficiently. She truly deserves to be recognised as Assistant Manager of the Year for her incredible impact.
PETER TIPLADY
Durham
Peter is the ultimate “gaffer,” bringing contagious energy and enthusiasm to every task. Despite juggling countless responsibilities, he consistently rises to new challenges with a positive attitude and good humour. Peter’s dedication to ensuring the seamless daily operations of the colleges is extraordinary, and his kind words and supportive nature inspire the entire team. A massive thank you and heartfelt appreciation for all Peter does!
RICARDO CABAS
5
McMillan Student Village
EBONY APPIAHFONTOURA
Prince Consort Village
In just five months as Assistant Manager, Ebony has driven remarkable changes and ensured the Village functions efficiently. Her willingness to go above and beyond for both colleagues and residents, despite a demanding workload, is truly admirable. Ebony’s hard work and care have earned her the respect and fondness of residents and staff alike, making her an outstanding candidate for this recognition.
CHILESHE LOPEZ
Goldsmiths
Chileshe is the embodiment of professionalism and kindness, always available to resolve issues and improve the day for staff and residents. She deeply cares about the wellbeing of the team and ensures smooth communication across all sites. Chileshe’s genuine heart and dedication to assisting residents in need make her truly deserving of this award. Her friendly and supportive demeanor strengthens the community and creates a positive environment for everyone.
Ricardo’s dedication to managing complex projects and fostering a collaborative work environment is nothing short of impressive. Over time, he has grown into a leader who inspires confidence and respect. Ricardo’s unwavering support, strong leadership, and commitment to excellence embody the spirit of McMillan, making him a vital part of the Village team.
General Manager of the Year
Sales, debt, customer service, maintenance, cleaning standards, team development, university relationships, health and safety… this leader has it all under control. They lead their team through positivity, encouragement, and clear direction, delivering consistently outstanding results for their customers and the wider business.
HAYLEY LOWE
Peel Park Quarter
Hayley is a breath of fresh air, consistently going above and beyond to support her team and residents. An exceptional team player, she motivates with positivity, fosters a supportive relationship with students, and maintains a strong partnership with the university. Her dedication and enthusiasm make a significant impact on those around her.
JASON ALAM
McMillan Student Village
Jason always makes time for his team, offering support and guidance. Thanks to his mentorship, several team members have earned promotions or taken on new responsibilities. In just six months, he has significantly boosted the workplace atmosphere. Jason genuinely cares about both the team and the company’s success, making him highly deserving of this recognition.
STEFKA KACHEVA
JARROD GREEN
Goldsmiths
Jarrod has been an invaluable asset to the Goldsmiths team, as demonstrated by the outstanding results we see today. He is the embodiment of “You said, we did.” When we discuss the core values of CLV, Jarrod consistently places these principles at the forefront of his decision-making. He truly embodies the qualities of an exceptional leader and is more than deserving of this prestigious award.
KIERAN HADDON
Albert Court
Kieran is an outstanding General Manager who exemplifies the values at Albert Court every day. He has a calming presence with residents, always offering his time and reassurance when needed. Kieran’s exceptional leadership skills and genuine care for the team make him a standout in his role.
NICOLA KINSEY Durham 5 6
Prince Consort Village
Stefka is a kind, considerate, and fair manager who makes my job both easier and more enjoyable. She consistently delivers outstanding results whilst maintaining high standards. Since joining in April, Stefka has completely transformed the dynamic of the Village. Her extraordinary work ethic is truly inspiring.
Nicola has worked tirelessly at Durham, maintaining excellent relationships with both colleges. She is an outstanding manager who strikes the perfect balance between leading as a boss and being an integral part of the team. Nikki’s motivation and work ethic are highly contagious, constantly inspiring us all to perform at our best.
Living the Values Award 2024
This individual lives and breathes the values, ensuring they are part of the way they behave and interact every day. They positively influence others and promote positive behaviours with everyone they come into contact with. They understand how our values translate into everything we do at CLV.
LEAH BUCHANAN
Albert Court
Leah is always positive and a great example of someone who lives the values every day. Her unwavering dedication, hard work, and positive influence have a significant impact within our Village. Leah consistently demonstrates the qualities that inspire and uplift those around her, and she truly deserves to be recognised.
JAMES PROCTER
Legal
James is the perfect example of how to live the values at CLV. He is a highly regarded member of the Legal Team and makes valuable contributions to the MSO and the wider business. James is reliable and committed, takes pride in his work and is always willing to help others.
AISLING DONOVAN
Newport Student Village
Aisling’s outstanding commitment to student welfare and community support has made a significant impact. Her upbeat, can-do attitude and contributions to the Village have positively influenced the students, helping to create a nurturing environment that promotes both academic success and personal wellbeing.
ATUR GRZADZIELSKI
McMillan Student Village 5
Durham
Atur exemplifies the spirit of the Living the Values Award. He consistently puts people first, demonstrating exceptional service. Atur positively influences those around him, and his dedication to living our values is evident in the exceptional experiences he creates.
Karolina has made a huge difference to everything we do at Durham. She is a shining star with a great future ahead. It is an absolute pleasure to work with Karolina, and she deserves all the recognition she receives for her passion for her role and the values that CLV promotes.
KAROLINA ZAPALA
ESG Impact Award 2024
The ESG Impact awards recognises a team who cares about our environment, communities, residents and our impact as a business. They take the lead on new innovations and influence others to work more sustainably, helping to increase awareness of this critical focus area.
We have had lots of nominations for this category, including for both Villages and individuals. RET have considered all nominations and are looking forward to announcing the winner at the Awards night!
Exceptional Standards Award 2024
This Village or Village employee is meticulous in the delivery of our brand standards. They are able to put themselves in our customers’ shoes and understand the impact that high standards have on the customer experience. They encourage other Villages/individuals to improve and ‘never walk on by’. That’ll do, will never do, for this individual.
ANDREW HATCHER
John Lester & Eddie Colman
Andy does a fantastic job over in JLEC, he has helped take the standards there to another level. The pride and commitment he demonstrates to ensuring the windows are clean, the outside space is tidy and the general standards around the building are at the highest level is second to none.
KIERAN HADDON
Albert Court
Kieran, the nicest man in PBSA. He always goes above and, beyond and ensures that the brand standards are met. Kieran is a great leader and cares about everything he does.
KATHY HAZELL Bournemouth
Kathy is an all-rounder who helps the team with anything we need whether at or outside of work. She is always supportive and caring so I would like to nominate her for this award.
YVONNE WHITTAKER
Prince Consort Village
Yvonne always performs to the highest of standard for her students and her team. It is a pleasure to work with her, she is a true professional.
Support Office Employee of the Year
Our Support Office Employee of the Year shines a light on a colleague from one of our MSO teams who delivers an outstanding experience in everything they do. Regardless of their department, they approach every task with a positive attitude, achieving outstanding results every time.
AIDEN DUFFY
Finance
Aiden is always on hand to help! He is extremely knowledgeable and patient, always willing to take a call and offer assistance. Aiden responds quickly to any issue or concern from the Villages, making him an exceptionally efficient member of the MSO team.
HANG YE Sales
Hang consistently provides an in-depth knowledge of customer profiles and booking queries. Whenever I have called upon him for help, he has been there, offering insight and helping me understand how to resolve issues from his perspective. He does a fantastic job.
AREEG HABIB Sales
Areeg has been my bedrock of knowledge. She is always willing to help, endlessly patient, and a fantastic colleague who goes above and beyond to support me and the team. She works incredibly hard and is always approachable when questions arise. She truly deserves this award!
THERESA MCDONALD
Finance
Theresa is a hard worker who never complains. She’s a quiet warrior, diligently getting work done with her headphones on and her fan at her side. She pays the bills, keeps the Villages running, and ensures the doors stay open. Theresa is truly deserving of this award for her exceptional work supporting the Villages.
REKA OVERTON
SHEHROON PERVEZ ICT 5
Procurement
Reka is always on hand to help with any issue I have and nothing is too much trouble for her. She is always available to lend a listening ear and does a fantastic job for CLV.
Shehroon is always happy to help, offering support in a friendly and professional manner. She works tirelessly and remains polite and professional, even when fielding what I’m sure are countless daft IT questions from us all.
Support Team of the Year
This driven support team knows how to get the job done! They operate with professionalism and a positive attitude towards their colleagues and peers. Always striving for improvement, they understand how our business functions and that our Village teams are at the heart of what we do.
Quite simply, they get things done! There has been a remarkable improvement since Brian and Reka took over the team. procurement. They have made the onboarding process more streamlined and userfriendly. It’s clear they genuinely care about what they do and strive to provide the best service to everyone they work with, whether colleagues, suppliers, or contractors.
PROCUREMENT MARKETING
It’s high time we recognise the Marketing Team for their incredible and often understated contributions to our business. Over the past year, they have been absolute rockstars, collaborating with multiple teams to deliver outstanding work. This team is always ready to adapt and tackle new challenges with a smile. Their positivity and flexibility make them perfect candidates for this award.
For demonstrating exceptional team spirit and consistently delivering a high level of service. The Estates Team has been instrumental in supporting the roll-out of the new Building Safety Act and played a vital role in ensuring the UK business was prepared for the new (and very complex!) regime.
ESTATES FINANCE
They make finance as fun as it can be! The team always responds quickly and helpfully, providing approachable and knowledgeable support. They deliver what’s needed in a way that is easy to understand. The Finance Team also offers personal support, showing genuine care if they see someone feeling down. They are absolutely superb!
Chief Executive Award for Exceptional Contribution
This award acknowledges someone who has made an exceptional contribution to the business. Whether they work in a Village or the Support Office, this unsung hero has shown dedication to the business and always goes the extra mile.
JAMES PROCTER Legal
James is always helpful, composed, kind, and knowledgeable. He consistently strives to do what is best for the business, which is greatly appreciated by all. He takes the time to explain matters thoroughly and collaborates with others to find mutually beneficial solutions.
LYNDSEY MURPHY
Albert Court
Lyndsey exemplifies all of CLV’s values in every aspect of her work. It is evident how much she cares about her job, colleagues, students, and the Village. Her dedication and passion are apparent in everything she undertakes.
SHELBY WILDE
Marketing
Shelby produces excellent results on every task assigned to her. Her design expertise and innovative ideas are always of the highest quality. She is patient, supportive, and goes above and beyond to ensure the job is completed to perfection.
ANDREW HATCHER
John Lester & Eddie Colman 5
REKA OVERTON Procurement
Andrew demonstrates the significant impact of diligent effort. He assists across various Villages and MSO, tackling every task with enthusiasm and resilience, irrespective of its complexity. His standards are high and his results are outstanding.
Reka is well-known for her cheerful and engaging personality. She is highly efficient, quick-witted, and consistently achieves outstanding results. She manages our suppliers effectively, ensuring the department operates seamlessly and always strives to get the best results for CLV.
Village Employee of the Year
Our Village Employee of the Year is someone special who has accomplished great things during the last year and made an outstanding contribution to our business. Not only do they deliver, but they also exude a positive attitude in everything that they do. They are the shining star of our Villages and deserve recognition for their drive, commitment, passion, and achievements.
LAUREN GUDGEON-WRIGHT
Albert Court
Lauren’s organisational skills and proactive approach are second to none. Her meticulous planning ensures smooth operations, and her colleagues can always rely on her leadership. Lauren created a comprehensive guidebook to assist others with the computer system and student interactions, showcasing her dedication to teamwork and excellence. She is an incredible asset, and the company is truly fortunate to have her.
ELENA CETVERGAITE
Prince Consort Village
Elena is the epitome of responsibility and kindness, demonstrating genuine care for both students and staff. Always ready to help, she ensures residents are happy at all times. Sincere, hardworking, and full of fun, Elena is passionate about her role, consistently going above and beyond in everything she does.
5
LYNDSEY MURPHY
Albert Court
Lyndsey is the heart of the Albert Court team, known for her ability to stay calm and think clearly under pressure. Her positivity is contagious, and she consistently fosters high morale, even during the busiest times. Lyndsey’s genuine care for students and her dedication to her role shine through in everything she does, making her an integral part of the team and deserving of this recognition.
RYANA HUNTER
Rusholme Place
Ryana approaches every task with care and attention to detail, ensuring that all residents are treated with respect and compassion. Her involvement spans every aspect of the Village, from maintenance to resident support. Over the past year, Ryana’s confidence has grown tremendously, and she continues to be an invaluable presence in the community.
PETER TIPLADY
Durham
Peter is an indispensable member of the Durham team, always going above and beyond to ensure the smooth operation of the Village. His dedication, hard work, and positive attitude make him a valued colleague. The Village wouldn’t function as effectively without him, and the team is deeply grateful for his contributions.
Village of the Year
This Village sets the standard for how they should operate. Their success is unmeasurable in every aspect of the operation, from their university relationships to their brand standards, customer satisfaction to team morale.
ALBERT COURT
Albert Court has achieved outstanding recognition and has high rankings for customer ratings on Student Crowd and Google. The Village has also received excellent feedback from its university partner and secured top positions in check-in surveys over the last two years. Albert Court is not only a great place to stay but also a fantastic place to work and this is evidenced by its 0% staff turnover since June 2023. The team demonstrates a deep commitment to environmental initiatives and actively supports numerous charitable causes within the local community.
GOLDSMITHS STUDENT VILLAGE
The team at Goldsmiths has shown extraordinary improvement over the past year, driving significant progress in objectives, action plans, and results. Once holding the lowest EES score in the company, Goldsmiths now boasts the highest score, with an impressive 98% team engagement rate. Compliance scores are the highest in the company, and for the first time ever, Goldsmiths achieved a positive GSLI score, marking a transformative year for the Village.
McMILLAN STUDENT VILLAGE
McMillan fosters an exceptional work environment where the team operates like a close-knit family. The culture of support and collaboration is remarkable, with team members consistently uplifting one another to achieve shared goals. This sense of unity translates into exceptional service and a thriving community for residents.
DURHAM
Durham consistently delivers a visually stunning and well-maintained Village that reflects the CLV brand standards. The team has cultivated a strong partnership with the University, earning continuous positive feedback. Always going above and beyond, the Durham team ensures an exceptional living experience for students, showcasing unwavering dedication and service excellence.
5
PEEL PARK QUARTER
The team at PPQ have been exceptional this year. They are always friendly when interacting via teams/ email and in-person and it’s a delight to interact with them. They are a super hardworking team who always give their all in whatever they do. That is why I’m delighted to nominate the whole team as Village of the Year.
