CNA-8-29-2017

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EAGLE VB SPLITS

HOSPITAL IMPROVED

The East Union volleyball team split its weekend matches at the Clarke Invitational. For more on the East Union volleyball team, see SPORTS, page 8A. >>

The Mercy Health Care Foundation recently paid for the installation of interior automatic door openers at CHI Health Corning Clinic and Specialty Clinic. For more on the improvements, see page 2A. >>

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TUESDAY, AUGUST 29, 2017

GRMC ranks high among patients

CNA photo by ALEX FELKER

Pictured is Greater Regional Medical Center’s Medical Arts Plaza. Greater Regional recently achieved record-high patient experience reviews. The center began collecting surveys in 2003, and had never until now reached a mean score of 90 across all service areas.

Greater Regional polls higher than ever before in patient experience report ■

By ALEX FELKER

CNA staff reporter afelker@crestonnews.com

Greater Regional Medical Center (GRMC) recently received record-high patient experience reviews. The news was broached during the center’s board of trustees regularly-held monthly meeting on Monday. “We set a goal to have a 90 average score (out of 100),” said LouAnn Snodgrass, patient experience quality officer for the medical center. “And I would like to recognize Greater

Regional, because for the first time s i n c e 2003, all four of those surveys (in- Snodgrass patient, outpatient, ER, surgical), achieved a 90 mean score on those questions at the same time.” Greater Regional has been surveying its patients in-house since 2003. The center collects its survey results both in paper and electronically, and feels them to be reliable and significant enough for reference and use. Random surveys are sent out to patients who are admitted to the center, patients who’ve had surgery, patients who’ve visited the ER and patients

who’ve come for outpatient services like X-rays, among other services. The medical center’s highest scoring provider specialties were ENT (ear, nose and throat) and general surgery. The center’s highest single-scoring specific patient experience was in explanations regarding what to expect during radiation — which scored a mean value of 97 among patients polled. “I want to applaud our staff and leadership,” summarized Greater Regional CEO Monte Neitzel. “It’s outstanding that we met our patient e x p e r i - Neitzel

CNA photo by SCOTT VICKER

Farmers market: Matt Brummett of Creston, right, bags up loaves of bread purchased

by Brittney Smith, left, and her daughter, Laney, both of Creston, Monday afternoon during the Creston Farmers Market. Brummett sells bread and fudge from his Lauri’s Home Bakery stand at the farmers market.

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ence goals. It was a wellearned designation, and the recognition for that.” For the past two years, the medical center’s ER average patient experience has increased. And over the past year, outpatient average experience has increased and inpatient experience has trended positively in the areas of nursing, tests and treatments, visitors and families and personal issues. Greatest recent increases in patient-experience scores went to waiting time for radiology and ambulatory surgery. “It’s an ongoing dialogue,” said Snodgrass. “We look at the comments (from the surveys) every month, and share them with the team. It gives us more GRMC | 2A

More rain, more dead: Harvey floods keeps Houston paralyzed HOUSTON (AP) — Floodwaters reached the rooflines of single-story homes Monday and people could be heard pleading for help from inside as Harvey poured rain on the Houston area for a fourth consecutive day after a chaotic weekend of rising water and rescues. The nation’s fourth-largest city remained mostly paralyzed by one of the largest downpours in U.S. history. And there was no relief in sight from the storm that spun into Texas as a Category 4 hurricane, then parked over the Gulf Coast. With nearly 2 more feet of rain expected on top of the 30plus inches in some places, authorities worried that the worst might be yet to come. Harvey has been blamed for at least three confirmed deaths, including a woman killed Monday in the town of Porter, northeast of Houston, when a large oak tree dislodged by heavy rains toppled onto her trailer home. A Houston woman also said she presumes six members of a family, including four of her grandchildren, died after their van sank into Greens Bayou in East Houston. Virginia Saldivar told The Associated Press her brother-in-law was driving the van Sunday when a strong current took the vehicle over a bridge and into the bayou. The driver was able to get out and urged the children to escape through the back door, Saldivar said, but they could not. “I’m just hoping we find the bodies,” Saldivar said. Houston emergency of-

ficials couldn’t confirm the deaths. But Police Chief Art Acevedo said he’s “really worried about how many bodies we’re going to find” amid the disaster, which u n f o l d - Acevedo ed on an epic scale in one of America’s most sprawling metropolitan centers. The Houston metro area covers about 10,000 square miles, an area slightly bigger than New Jersey. It’s crisscrossed by about 1,700 miles of channels, creeks and bayous that drain into the Gulf of Mexico, about 50 miles to the southeast from downtown. The storm is generating an amount of rain that would normally be seen only once in more than 1,000 years, said Edmond Russo, a deputy district engineer for the Army Corps of Engineers, which was concerned that floodwater would spill around a pair of 70-year-old reservoir dams that protect downtown Houston. The flooding was so widespread that the levels of city waterways have equaled or surpassed those of Tropical Storm Allison from 2001, and no major highway has been spared some overflow. The city’s normally bustling business district was virtually deserted Monday, with emergency vehicles making up most of the traffic. HARVEY | 2A

CNA photo by SCOTT VICKER

Bird of prey: A young red-tailed hawk perches itself on the roof of a house along West

Adams Street Sunday morning as it surveys the surrounding area for prey. The red-tailed hawk’s yellow irises indicates it has not yet fully matured. The red-tailed hawk is one of 14 different species of birds of prey identified in Iowa.

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