SHAW HOTELS & CONSULTANCY www.shawhotels..com
Mystery Shopping FAQ Q : WHO IS A MYSTERY SHOPPER? Ans : A Mystery Shopper is an evaluator who is assigned to visit a business (shop, multiplex, restaurant, hotel, mall and so on) or even make a phone call, as if you are a potential customer looking for a particular service. While you visit you are to evaluate the business as per the criteria assigned for that particular business without disclosing your identity at any given point of time. Each business is different and hence the set of criteria for the business would be different and specific to the business. The guidelines for the criteria will be specifically provided to you, once the shop is assigned.
HOW CAN I BECOME A MYSTERY SHOPPER
You must be 21 yrs of age or older to register as a mystery shopper with SHCSPL. If you are interested in being a mystery shopper for our company, please visit us at www.shawhotels.com and register. If you are the evaluator we choose for a particular assignment, you should receive a confirmation through email from our quality cell with all details.
IS IT FREE TO BECOME A MYSTERY SHOPPER?
Yes, it is absolutely free to register with our company. We do not charge you any fees to sign up with our company.
HOW MANY BUSINESSES/SHOPS CAN I AUDIT/ASSESS AT ONE TIME?
Our policy is to give each evaluator not more than 3 shops at a time. This further varies depending on the situation and the output we have received from you when you are assigned a shop.
WHAT SHOULD I DO IF I AM ASKED IF I AM A MYSTERY SHOPPER? Ask them to clarify what they mean, and state that you are unfamiliar with the term. You must never tell anyone what you are there for. If you reveal that you are a mystery evaluator, you would be violating your contract with us. In addition, you must never discuss an assignment with anyone other than SHCSPL employees. Your findings are confidential and binds you since you have signed an agreement with us.
WHEN MY MYSTERY SHOP IS COMPLETE HOW DO I SEND IT IN?
After you have completed the assignment, please email within 24 hours to qualitycell@shawhotels.com. Please check the guidelines sent to you, before you submit your report. Most of our reports are on line and hence you just need to update.
Contact Us Branch Office : 640 B, Khorshed Villa, Khareghat Road, Dadar, Mumbai - 400 014, India. Phone Number : +912224116220, +912224113018, +912224165961 Contact Email : hrd@shawhotels.com enquiries@shawhotels.com, training@shawhotels.com, qualitycell@shawhotels.com Lets get connected Socially Facebook Twitter Google+ Linkedin Youtube