Uber to block riders who misbehave or damage properties despite warnings

Business Standard Uber to block riders who misbehave or damage properties despite warnings

These steps have been taken to strengthen safety of the drivers on Uber's platform

Companies News: Uber will now remove riders who despite repeated warnings misbehave or damage the driver or co-passenger's property, as per the updated community guidelines of the ride-hailing giant.

The US-based company has also added a 'Driver Safety Toolkit' - designed on the lines of a similar offering for riders - to offer a suite of in-app safety features for its driver-partners in India.

"Courtesy matters. Riders are expected to exercise good judgment and behave decently towards other people in the car when riding with Uber...

Riders may lose access to Uber if they don't meet the star ratings requirements set out in the community guidelines," Uber Head of Cities (India and South Asia) Prabhjeet Singh told PTI. Singh explained that the company will now start removing from its platform those riders who despite repeated warnings flout Uber's community guidelines. These riders will be given enough notifications before they are removed from the platform, and the number of such riders would be "handful", he said.

"We have updated Uber's community guidelines which extend the same behavioral standards to the riders that Uber has for the driver partners. Even though a vast majority of riders will not be affected by this update, it reminds a select few what behaviour is expected of them while using the app," Singh added...Read More