Hospitality Group
Welcome to the team!
Employee Culture Book
Welcome to our employee culture book for Flour+Water Hospitality Group! We are thrilled to have you join our team and become part of our vibrant and dynamic culture. As a modern food brand, we are passionate about creating delicious, innovative, and sustainable products that contribute to the wellbeing of our employees, consumers and the planet.
We are committed to creating an exceptional work environment where our employees feel valued, engaged, and empowered. We believe that a positive culture is the foundation for success, and we are dedicated to fostering an inclusive and collaborative culture that encourages growth, creativity, and personal fulfillment.
In this book, you will find valuable insights into our company values, our mission, and our vision for the future. We hope it gives you a glimpse into what makes FWHG unique and inspire you to be an active participant in our culture. We believe that by working together, we can create a workplace that is not only successful but also fulfilling and enjoyable.
CIAO E BENVENUTO
SOurtory
Flour+Water Hospitality Group is a culture-driven San Francisco-based hospitality company dedicated to creating stand-out culinary experiences that reflect the leadership’s shared commitment to quality, community impact and transparency. Led by CoChefs Thomas McNaughton and Ryan Pollnow, and their partners Kara Bratcher, Vanya Shekell and David Steele, the core group collectively operates Flour+Water, Flour+Water Pasta Shop, Penny Roma and partners in Trick Dog, all within SF’s 20th Street corridor between Harrison and Florida Street in the Mission District
Since the opening of the original Flour+Water in 2009, the group ’ s passion for cultivating community through genuine hospitality and memorable experiences has established the company as an industry leader Co-chefs McNaughton and Pollnow’s creativity and expertise is on display across the group ’ s concepts with offerings reflective of regional Italian traditions and Northern California inspirations with their hand-crafted pasta at the center.
Throughout the years, their approach has had an indelible impact on the Bay Area’s culinary landscape, the restaurant spaces often functioning as incubators, expanding Flour+Water’s influence beyond 20th Street.
THOMASMCNAUGHTON Co-ExecutiveChef&Founding Partner
SAMBOGUE WineDirector
AMANDAFLORES DirectorofOperations
VANYASHEKELL ChiefPeopleOfficer&Partner
RYANPOLLNOW Co-ExecutiveChef&Partner
DANNESTOJKO CEOofFlour+WaterFoods+ Partner
MACMALONE DirectorofEvents+Marketing
DAVIDSTEELE Chairman&FoundingPartner
ACCOUNTABILITY
Actions
Taking ownership of our responsibilities and obligations.
Decisions
Being transparent and honest in our communications.
Outcomes
Everyone feels valued and empowered.
We strongly believe in the value of accountability. We hold ourselves and each other accountable for our actions, decisions, and outcomes We believe that being accountable is essential for building trust, creating a positive work environment, and delivering exceptional products and services to our customers.
We define accountability as taking ownership of our responsibilities and obligations, being transparent and honest in our communications, and holding ourselves and others to high standards. We believe that being accountable means not only acknowledging our successes but also taking responsibility for our mistakes and learning from them.
We foster a culture of accountability by setting clear expectations, providing feedback, and promoting a culture of continuous improvement We encourage our employees to take ownership of their work, to speak up when they need help or support, and to collaborate with their colleagues to achieve shared goals
We believe that accountability is a crucial component of our success. By holding ourselves accountable, we can build stronger relationships with our customers and stakeholders, improve our processes and products, and create a work environment where everyone feels valued and empowered.
INCLUSIVITY
We are committed to creating an inclusive and diverse work environment where everyone feels welcome, respected, and valued We believe that inclusivity is not just a buzzword but a fundamental value that drives our success as a company
We define inclusivity as embracing and celebrating diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, religion, and ability We believe that by fostering a culture of inclusivity, we can unlock the full potential of our employees, create innovative products and services, and contribute to a more equitable and just society.
We foster a culture of inclusivity by promoting open communication, respecting individual differences, and actively seeking out and valuing diverse perspectives. We encourage our employees to bring their whole selves to work, to speak up when they encounter bias or discrimination, and to take action to create a more inclusive workplace.
We believe that inclusivity is not just the right thing to do, but it is also the smart thing to do. By embracing diversity, we can create a culture of creativity, innovation, and empathy that allows us to better understand our customers and deliver products and services that meet their needs.
We are committed to continuously learning and growing as an inclusive and diverse organization and recognize that it is an ongoing journey that requires active participation and dedication from all of us.
We encourage our employees to bring their whole selves to work, to speak up when they encounter bias or discrimination, and to take action to create a more inclusive workplace.
COLLECTIVISM
We believe in the power of collectivism. We recognize that our success is not just the result of individual efforts, but it is the outcome of the collective contributions of our employees, customers, suppliers, and stakeholders.
We define collectivism as a belief in working together towards a shared goal, where each individual's strengths and contributions are valued, and where collaboration and cooperation are key We believe that by fostering a culture of collectivism, we can achieve great things, create a positive work environment, and make a meaningful impact on the world around us.
We foster a culture of collectivism by promoting teamwork, encouraging collaboration, and recognizing the value of every individual's contribution. We encourage our employees to share their knowledge, expertise, and insights, to support and mentor each other, and to work towards shared goals with a sense of shared responsibility.
We believe that collectivism is not just a value that benefits us as a modern food brand, but it is also essential for creating positive change in the world. We recognize that our industry is facing significant challenges, including climate change, food insecurity, and social inequalities. We believe that by working collectively with our partners and stakeholders, we can address these challenges and make a meaningful impact
We are committed to building a culture of collectivism that empowers our employees, engages our customers, and creates a positive impact on the world We believe that together, we can achieve great things and create a better future for ourselves and the communities we serve.
COMMUNITY
We believe in the importance of community
Wedefinecommunityasagroupofindividualswhoshareacommoninterest, goal,orgeographiclocation.Webelievethatbyfosteringasenseofcommunity, wecancreatemeaningfulconnectionswithourcustomers,partners,and stakeholdersandmakeapositiveimpactontheworld
Wefosteracultureofcommunitybysupportinglocalfarmersandproducers, contributingtocharitablecauses,andengagingwithourcustomersthrough socialmediaandevents Webelievethatbysupportinglocalcommunities,we cancreateamoresustainableandequitablefoodsystemthatbenefitseveryone
Weencourageouremployeestogetinvolvedintheircommunities,volunteer theirtimeandexpertise,andparticipateinlocaleventsandinitiatives.We believethatbycontributingtoourcommunities,wecancreateasenseof purposeandfulfillmentthatgoesbeyondourwork.
Webelievethatcommunityisnotjustavaluethatbenefitsourbusiness,butitis alsoessentialforcreatingpositivechangeintheworld.Werecognizethatour industryhasasignificantimpactontheenvironmentandsociety,andweare committedtoworkingwithourcommunitiestoaddressthesechallenges
Wearededicatedtobuildingacultureofcommunitythatisinclusive, collaborative,andimpactful Webelievethatbyworkingtogetherwithour customers,partners,andstakeholders,wecancreateabetterfuturefor ourselvesandtheworldaroundus.
We recognize that our success is not just measured by our profits but also by the positive impact we make in the communities we serve CUSTOMERS,
PARTNERS, STAKEHOLDERS, AND NEIGHBORS.
can unlock the full potential of our employees and create a culture of creativity and innovation."
EMPATHY
We also encourage our employees to practice empathy in their daily work, to treat each other with kindness and respect, and to recognize the value of diverse perspectives and experiences. We believe that by creating a supportive and inclusive work environment, we can unlock the full potential of our employees and create a culture of creativity and innovation.
We believe that empathy is not just a value that benefits our business, but it is also essential for creating positive change in the world. We recognize that our industry has a significant impact on the environment and society, and we are committed to working with empathy to address these challenges.
We are dedicated to building a culture of empathy that is authentic, sincere, and impactful. We believe that by showing compassion and kindness, we can create a better future for ourselves and the world around us.
We believe in the importance of empathy. We recognize that our success is not just about the products we sell, but also about the relationships we build with our customers, employees, partners, and stakeholders.
We define empathy as the ability to understand and share the feelings of others, to put ourselves in their shoes, and to show compassion and kindness. We believe that by fostering a culture of empathy, we can create a more meaningful and positive impact on the world.
We foster a culture of empathy by listening actively to our employees and customers, understanding their needs and preferences, and showing genuine concern for their wellbeing. We believe that by putting our people first, we can build strong relationships that lead to long-term loyalty and trust.
"To understand and share the feelings of others, to put ourselves in their shoes, and to show compassion and kindness."
"A supportive and inclusive work environment
INDIVIDUALISM
We believe in the power of individualism. We recognize that each individual brings unique skills, perspectives, and experiences that contribute to our success and innovation
We define individualism as the belief in the importance of personal freedom, autonomy, and self-expression We believe that by fostering a culture of individualism, we can empower our employees to be their best selves, pursue their passions, and drive positive change.
We encourage our employees to embrace their individuality, to take risks, and to challenge the status quo. We believe that by promoting individualism, we can unleash the creativity and innovation that leads to new and exciting products and services.
We recognize that individualism is not just about selfexpression, but it is also about personal responsibility and accountability We encourage our employees to take ownership of their work, to set ambitious goals, and to strive for excellence in everything they do
We believe that by encouraging individualism, we can inspire our employees to think outside the box, come up with new solutions, and make a meaningful impact.
We are committed to building a culture of individualism that is inclusive, supportive, and empowering. We believe that by embracing our unique strengths and perspectives, we can create a better future for ourselves and the communities we serve
We encourage our employees to take ownership of their work, to set ambitious goals, and to strive for excellence in everything they do.
INNOVATION
We believe in the importance of innovation. We define innovation as the ability to challenge assumptions, think creatively, and develop new and better ways of doing things. We believe that by fostering a culture of innovation, we can create a competitive advantage that sets us apart from our competitors.
We believe that innovation is not just about developing new products, but it is also about improving our operations, processes, and systems. We encourage our employees to look for opportunities to streamline our operations, reduce waste, and enhance our sustainability efforts.
We believe that innovation is not just a value that benefits our business, but it is also essential for creating positive change in the world. We recognize that our industry has a significant impact on the environment and society, and we are committed to leveraging innovation to address these challenges.
We are dedicated to building a culture of innovation that is collaborative, openminded, and forward-thinking. We believe that by embracing innovation, we can create a better future for ourselves and the world around us.
LOOKING TOWARD THE FUTURE
We believe in the importance of looking toward the future. We recognize that our success is not just about what we have accomplished in the past, but also about our ability to anticipate and adapt to emerging trends, technologies, and consumer preferences.
We define looking toward the future as the ability to stay ahead of the curve, to anticipate challenges and opportunities, and to be proactive in our approach to innovation and growth
We encourage our employees to embrace a future-focused mindset, to stay up-to-date with the latest industry trends, and to be proactive in identifying opportunities for growth and improvement. We believe that by promoting a culture of future thinking, we can ensure that we are always one step ahead and ready to tackle any challenge that comes our way.
We also recognize that looking toward the future is not just about innovation and growth, but it is also about sustainability and social responsibility We are committed to ensuring that our business practices align with our values and contribute to a more sustainable and equitable future
We are dedicated to building a culture of future thinking that is collaborative, forwardthinking, and driven by purpose. We believe that by looking toward the future, we can create a better future for ourselves and the communities we serve.
N O T E S
Welcome tothe team!
FWHG