Call Center Artificial Intelligence (AI) Market

Call Center Artificial Intelligence (AI) Market

Call Center Artificial Intelligence (AI) Market by Component (Compute Platforms, Solutions, and Services), By Deployment Mode (Cloud and OnPremises), By Vertical (Banking, Financial Services, and Insurance (BFSI), Retail & ECommerce, Healthcare, Telcom, Media & Entertainment, Travel & Hospitality, and Others), and By Region – Global Opportunities and Forecast, 2020-2027

GMI Research

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The market research offers historical and forecasts market data, demand, segmentation, price trends, and company shares of the leading players. The report splits the market size, by volume and value, on the basis of component, deployment mode, vertical, and geography. First, this report covers the present status and the future prospects of the market over the forecast period. And in this report, we analyze the global market from 4 geographies: Asia-Pacific, Europe, North America, and Rest of the World. At the same time, we have classified the Call Center AI Market according to the component, deployment mode, vertical, and by regions.

For Additional Insights, Click to Access Complete Report: https://www.gmiresearch.com/report/call-center-artificial-intelligence-ai-market/ Competitive Landscape: The Call Center AI Market report also scans the competitive landscape and profiles the major players operating in the market, including Artificial Solutions, Microsoft Corporation, Five9 Inc., IBM Corporation, Amazon Web Services, SAP SE, Oracle Corporation, Nuance Communications Inc., Google LLC., Haptik Inc., and Avaya Inc. Call Center AI Market drivers: The global call center AI market is witnessing a strong demand during the forecast period. This is mainly due to the rising amount of data generation, increasing demand for AI in a call center to improve customer support services, and increasing customer engagement platforms such as email, social media, and websites. The increasing number of smartphone users is surging the demand for 24/7 customer support services, which in turn, is raising the need for AI in a call center to enhance customer experience, satisfaction, and engagement. Moreover, the growing adoption of AIbased call center solutions across several industries such as BFSI, telecom, healthcare, and retail sector, to provide quick, seamless, and accurate experience to their customers at any time, is further supporting the global call center AI market growth.

Furthermore, technological advancements in call center solutions and services using advanced technology such as natural language processing (NLP), machine learning, and deep learning are accelerating the growth of the call center AI market. On the other 2

hand, data security and privacy concerns and a shortage of skilled professionals will hamper the growth of the call center AI market globally.

Based on region, North America is projected to grow at a higher CAGR during the forecast period due to rising technological advancement, growing adoption of AI-based solutions, and increasing investment regarding the adoption of AI in a call center to enhance productivity. Moreover, the strong presence of leading players such as Google LLC, Microsoft Corporation, IBM Corporation, among others, is further propelling the growth of the call center AI market in this region.

The study objectives of this report are: 1. To analyze the global region’s market potential and advantages, opportunity and challenge, restraints and risks.

2. To identify significant trends and factors driving or inhibiting market growth.

3. To analyze the opportunities in the market for stakeholders by identifying the high growth segments.

Call Center AI Market Segmentation:

By Component: • Compute Platforms • Solutions • Services o Consulting o System Integration and Deployment o Support and Maintenance

By Deployment Mode: • Cloud • On-Premises

By Vertical: • Banking, Financial Services, and Insurance (BFSI) • Retail & E-Commerce • Healthcare 3

• Telcom • Media & Entertainment • Travel & Hospitality • Others

By Region: • North America o United States of America o Canada • Asia Pacific o China o Japan o India o Rest of APAC • Europe o United Kingdom o Germany o France o Spain o Rest of Europe • RoW o Brazil o South Africa o Saudi Arabia o UAE o Rest of the world (remaining countries of the LAMEA region) About GMI Research GMI Research is a full-service market research and business-consulting organization that offers global as well as medium and small businesses with bespoke industry and market analysis to help them in making the toughest business decision. We have a team of industry experts that provides unbiased insights on reports to best meet the specific needs of our clients. GMI Research’s analysts rely on secondary research to lay 4

down the foundation of every report. We use not only the internal but also the external databases to cull out relevant information of the industry. Our main aim is to keep our clients abridged of the emerging opportunities and challenges in a wide range of industries. We provide step-by-step assistance to our client, through strategic and consulting services to reach a managerial and actionable decision. Featured in the ‘Top 20 Most Promising Market Research Consultants’ list of Silicon India Magazine in 2018, we at GMI Research are always looking forward to helping businesses stay ahead of the curve.

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