Supporting our customers
We understand that as a customer you may sometimes need a bit of extra help or support to engage with us in a way that works best for you.
This might be due to a health condition or disability such as mobility issues or mental health needs. It could also be because of communication barriers or financial problems. Whether that’s just for a short time or on a longer-term basis, we’re here to support you.
Identification
Our team members carry company photographic identification at all times when visiting your home. If you would like to check their identification, they will be happy to show it to you.
Extra support flag
With your permission we can note on your account if you need extra support, which makes sure we are aware of this any time we contact you or visit your home.
Energy saving advice and grants
We can help you find out about the grants and schemes that are available to connect customers to the gas network. We can also signpost you to organisations that can provide you with practical advice on reducing your energy bills.
Signposting to additional services
Sometimes other companies and organisations will be better placed to support you. At Evolve, we will always try to signpost you to the best organisation for you and your circumstances.
Energy Care Scheme
Your gas supplier has an Energy Care Register which provides a range of additional services. You can register for the scheme if you are of pensionable age, disabled, terminally ill or chronically sick. Contact SSE Airtricity on 0800 032 4322 to register.
Easy to get in touch
info@evolvenetwork.co.uk
We also have an online chat option.
0800 975 7774
Lines are open from: Mon-Fri: 8am to 8pm Sat: 8am to 4pm
Evolve, Blackwater House, 14 Silverwood Industrial Estate, Lurgan, BT66 6LN
