MCVP Operations 2013-II Report
Strategic Framework
Operations Report
GIP Global Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Entity INDIA BRAZIL GERMANY COLOMBIA CHINA, MAINLAND POLAND RUSSIA TURKEY ROMANIA MEXICO CZECH REPUBLIC UNITED STATES JAPAN HUNGARY BELGIUM
iGIP 567 164 216 125 212 120 74 144 66 78 82 33 99 75 74
oGIP 61 228 132 209 118 186 175 78 112 99 69 111 24 44 39
Total 628 392 348 334 330 306 249 222 178 177 151 144 123 119 113
oGIP 2013 2012 Absolut Growth Relative Growth
July 41 27 14 52%
August 29 15 14 93%
September 17 26 -9 -35%
October 34 19 15 79%
November December 18 34 18 19 0 15 0% 79%
TOTAL 173 124 49 40%
November December 7 5 7 3 0 2 0% 67%
TOTAL 99 71 28 39%
iGIP 2013 2012 Absolut Growth Relative Growth
July 12 15 -3 -20%
August 16 23 -7 -30%
September 39 14 25 179%
October 20 9 11 122%
July Executed 15 18 11
iGIP Raised Matched Realized
Planned 4 15 30
iGIP Raised Matched Realized
October Planned Executed 36 29 16 5 7 13
iGIP August Executed 14 16 15
% 375% 120% 37%
Planned 18 8 19
% 81% 31% 186%
November Planned Executed 43 18 41 5 11 4
% 78% 200% 79%
September Planned Executed 23 15 9 10 12 17
% 65% 111% 142%
% 42% 12% 36%
December Planned Executed 23 82 26 43 0 5
% 357% 165% 100%
oGIP Raised Matched Realized
oGIP Raised Matched Realized
Planned 35 30 35
July Executed 28 19 42
Planned 85 30 25
October Executed 65 30 34
oGIP % 80% 63% 120%
% 76% 100% 136%
Planned 45 35 40
August Executed 34 24 29
Planned 70 40 30
November Executed 66 41 18
% 76% 69% 73%
% 94% 103% 60%
Planned 75 25 35
September Executed 53 35 18
% 71% 140% 51%
Planned 40 45 30
December Executed 27 38 34
% 68% 84% 113%
GCDP Global Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Entity INDIA MAINLAND CHINA, BRAZIL GERMANY INDIA COLOMBIA EGYPT CHINA, MAINLAND RUSSIA POLAND RUSSIA INDONESIA TURKEY COLOMBIA ROMANIA TAIWAN MEXICO ARGENTINA CZECH REPUBLIC ITALY UNITED STATES GERMANY JAPAN UKRAINE HUNGARY TURKEY BELGIUM PERU
iGCDP iGIP oGCDP oGIP 567 832 2226 61 1478 164 1290 228 1497 216 132 475 125 511 209 761 212 935 118 315 120 777 186 446 640 74 175 563 144 577 615 78 335 66 112 618 472 78 375 99 340 82 376 69 33 17 111 619 338 99 221 24 195 75 353 44 220 74 320 39
Total 3058 628 2768 392 1972 348 1272 334 1250 330 1223 306 1203 249 1192 222 178 953 177 847 151 716 144 636 123 559 119 548 113 540
oGCDP 2013 2012 Absolut Growth Relative Growth
July 74 59 15 25%
August 61 57 4 7%
September 49 28 21 75%
October 51 29 22 76%
November December 73 237 75 118 -2 119 -3% 101%
TOTAL 545 366 179 49%
iGCDP 2013 2012 Absolut Growth Relative Growth
July 179 102 77 75%
August 73 67 6 9%
September 36 21 15 71%
October 20 10 10 100%
November December 15 164 17 101 -2 63 -12% 62%
TOTAL 487 318 169 53%
iGCDP Raised Matched Realized
July Planned Executed 40 34 60 37 140 180
iGCDP Raised Matched Realized
October Planned Executed 140 132 45 75 20 20
iGCDP % 85% 62% 129%
August Planned Executed 50 23 40 50 85 73
% 94% 167% 100%
November Planned Executed 170 114 145 136 45 15
% 46% 125% 86%
September Planned Executed 100 77 20 24 25 36
% 77% 120% 144%
% 67% 94% 33%
December Planned Executed 80 18 150 85 150 164
% 23% 57% 109%
oGCDP Raised Matched Realized
oGCDP Raised Matched Realized
Planned 30 60 80
July Executed 34 41 74
Planned 195 105 60
October Executed 160 135 51
oGCDP % 113% 68% 93%
% 82% 129% 85%
Planned 55 55 85
August Executed 69 60 61
Planned 220 221 129
November Executed 137 169 73
% 125% 109% 72%
% 62% 76% 57%
Planned 85 46 45
September Executed 115 77 49
% 135% 167% 109%
Planned 85 140 210
December Executed 45 94 237
% 53% 67% 113%
Customer Solutions & Innovation
CSI – Customer Solutions & Innovation Purpose: 1. 2. 3. 4. 5. 6. 7.
For OGX EPs: To get direct help from MC which is faster and more effective. For trainees: To handle conflicts with LCs in Colombia. Communications & Updating. Process Improvement & Innovation. For any stakeholder to consult about XPP. Structure and HR: How to make sure everyone’s committed and fast responding? Making sure everyone knows about this tool.
Cata Medina
CSI Chair
Edu Florez CSI oGIP
Pedro Pabón
CSI oGCDP
Lucho Medina
CSI iGIP
Sonia Sutta
CSI iGCDP
Firefighting The intern or the TN organization should inform each other and try to solve the issue privately. Step 1 Internal Level
Step 2 Local Level
Step 3 National Level
Step 4 International Level
NOTE: TN manager or EP manager MUST support this process.
If step 1 has been tried and failed, the intern or the TN manager should inform the Home & Hosting Local Entity in order to get the issue solved. NOTE: Hosting & Home entities’ VPs, Local CSI Teams, EP manager and TN manager MUST support this process.
If step 2 has been tried and failed, the TN manager or the EP manager should send request to CSI in order to get this case solved. NOTE: Hosting & Home entities’ MC, LCPs and EP/TN manager should support this process. CSI will ONLY accept a case when it’s proved that Step 2 has failed.
If step 3 fails at MC to MC level. CSI, together with the MCVP Responsible, is in charge of taking the case to ICB for international arbitrage. NOTE: Let´s try to keep our cases within the previous three levels. Reaching ICB is
CSI & NAT Monthly Reporting about Self Selected Issues together with clear next steps and follow up.
Process Improvement Tool in PODIO in order to assign responsibilities within the local entities.
Local Entities could lose full membership if this procedures are skipped.
Net Promoter System Report
iGCDP NPS Score
35
Promoters
54%
Detractors
19%
Responses
423
Detractors Self Selected Issues Job Description
30
Logistic Support
28
AIESEC Support
13
Promoters Self Selected Issues Personal Development
55
Cross Cultural Understanding
70
Integration by Hosting Entity
43
oGCDP NPS Score
32
Promoters
51%
Detractors
19%
Responses
427
Detractors Self Selected Issues
Communication
16
Logistical Support
22
AIESEC Support During X
17
Promoters Self Selected Issues Cross Cultural Understanding
46
Personal Development
42
Opportunity to create a Positive Impact
41
oGIP NPS Score
47
Promoters
59%
Detractors
12%
Responses
214
Detractors Self Selected Issues
Job Description
9
Integration by Hosting Entity
7
Logistic Support
11
Promoters Self Selected Issues Communication during Matching Process
28
Matching Support
23
Information Provided
23
iGIP NPS Score
50
Promoters
61%
Detractors
12%
Responses
139
Detractors Self Selected Issues
AIESEC’ Support
6
Matching Support
4
Communication during Acceptance Procedures
5
Promoters Self Selected Issues The Selection Process
20
Visa Procedures
22
Information Provided
24
Facts
Track
Methodology
Product Innovation Reports
Process Improvement
Education Plan
Timeline
Facts
GIP Summit Delivery Organizational Visit AIESEC EAFIT Organizational Visit AIESEC ECI Organizational Visit AIESEC Javeriana Organizational Visit AIESEC Manizales CEM Challenge Achieved! AIESEC In Colombia certified as a Customer Centric Organization at IC Egypt! NPS & Steering Team Meeting Delivery Re Planning documents creation & Agenda support Innovation Model Creation
Facts Backwards Planning improvement & VPM download Master Track platform for LCs. Platform downloaded. International Cooperation plan for IC. We need to follow up the cooperation. National Exchange Forecast. GIP Summit wiki creation. The LAST Stand challenge promotion & strategy creation. Over 150 teams subscribed. That´s over 400 members involved. Feedback on the LAST Stand used in order to create the Champions League! Planning 2014 Guide for LCs.
Facts Specific Knowledge about each region. Profile analysis. Download functional content for MM & TMPs. Clear next steps. Understand specific bottlenecks. Innovate in Content Delivery. Connection & Motivation.
Conclusions
Connect the Commercial Strategies to the Operational Excellence Summits. Embrace implementation in administrative tools. Implementation for Tracking Tools takes time, we recommend to include the Master Track in the SONA. International Cooperation should be enabled through monthly report and constant tracking. The sense about Quality Management has increased in AIESEC in Colombia. Firefighting should become a habit. Strong measures about poor quality entities are happening through CSI. Commercial Strategies needs to be more inclusive, communicative and simple. AIESEC in Colombia should be driven by Innovation. The execution of our entities is slow. The commercial Strategies encourages the entities to get early to the peak. We need a stronger tracking upon financial goals.
Thank you!