Q I N P S Q I N P S + 5 1 . 7 + 5 1 . 7
B E L O W E X P E C T A T I O N S B E L O W E X P E C T A T I O N S
“ THE CUSTOMER SERVICE AT SAGICOR IS EXCELLENT.”
“THE CUSTOMER SERVICE SURPASSED MY EXPECTATIONS. IN MY OPINION, IT WAS AMAZING.”
NEW BUSINESS SURVEY
NEW BUSINESS SURVEY
“THE REP WAS EXTREMELY HELPFUL. THE INSURANCE DOCUMENTS WERE PREPARED AND ORGANIZED BEFORE I EVEN GOT TO THE OFFICE, AND SHE ALSO CALLED ME TO FOLLOW UP.”
REMOTE INTERACTION SURVEY (CALL CENTRE)
“BE MORE RESPONSIVE AND TAKE THE TIME TO EXPLAIN THE CLAIMS PROCESS TO YOUR CUSTOMERS. EVEN THOUGH I HAVE FULL COMPREHENSIVE COVERAGE FOR MY VEHICLE, SOME AREAS WERE NOT MADE CLEAR TO ME.”
REMOTE INTERACTION SURVEY
"I'M NOT SATISFIED WITH THE POOR CUSTOMER SERVICE. THEY ALSO KEPT ME WAITING LONG FOR THE TRANSACTION TO BE COMPLETED."
NEW BUSINESS SURVEY
“THE ROADSIDE ASSISTANCE SERVICE NEEDS IMPROVING.”
RETENTION SURVEY
"I'M UNHAPPY AND FRUSTRATED THAT EVERY TIME I RENEW MY VEHICLE INSURANCE FOR THE SAME VEHICLE, I HAVE TO SHOW THE SAME DOCUMENTS. BY NOW, SAGICOR SHOULD HAVE ALL MY PERSONAL INFORMATION IN THEIR COMPUTER SYSTEM. I HAVE BEEN A CUSTOMER FOR OVER TEN YEARS. THIS REPEATED PROCESS IS TIME-CONSUMING AND UNNECESSARY."
NEW BUSINESS SURVEY
“THE CLAIMS DEPARTMENT SHOULD SEEK TO PROVIDE MORE FREQUENT UPDATES TO CUSTOMERS.”
“UNDERWRITERS SHOULD SEEK TO REDUCE TRANSACTION TIMES WHEN POSSIBLE.”
“THE CALL CENTRE NEEDS TO KEEP PROMISES MADE TO CUSTOMERS. RETURN CALLS AND FOLLOW UP!”
“CUSTOMERS WANT BETTER SERVICE FROM TCM.”
Surveying customers who conducted NEW BUSINESS transactions during the indicated period.
The claims survey measures the satisfaction levels of clients whose claims were opened and or closed within the period under review.
Surveying customers who conducted Remote transactions during the indicated period.
The producer survey measures the satisfaction levels of brokers, agents, and advisors.
62.5 50
you have any questions, p member of Team
