Pillar — Issue Two 2016

Pillar A newsletter for Severnside residents

Issue Two 2016

Construction work underway — page 3

Local group wins award — page 7

New Group launch — page 8

Issue Two 2016 | Pillar 1

What’s Inside

5 Welfare Reform update 6

Do you have the right to buy your home?

7

Mayor’s award for local group

8

Stronger together

11

Group launch customer competition

12 Community Chest Fund 15

Kids Competition

16 Wordsearch competition

Gas safety checks

Severnside has a legal responsibility to carry out an annual gas inspection at every one of our homes with a gas supply.

It’s really important that you let our contractor PH Jones in to do the gas service. So, if we call you to arrange a gas safety check, please make sure you are in for the appointment and remember, everyone who lets our gas contractors have first time access to their home will be entered into a monthly prize draw to win £50.

Unfortunately, if we cannot get access to your property to carry out these important gas safety checks, we will take legal action to gain entry.

Please contact PH Jones on Freephone 0800 316 2104 or from a mobile 01743 719051 if you think you need a gas safety check.

JOB CLUBS l DROP INS

Contact Us Write to us: Severnside Housing Brassey Road, Old Potts Way Shrewsbury SY3 7FA Ring Us: 0300 300 0059 or 01743 285000 Email us: enquiries@ severnsidehousing.co.uk Visit our website: www.severnsidehousing.co.uk

Drop in for a chat and see what support we can offer you We can help with: • Getting online and using computers • Homepoint applications • Neighbourhood queries • Job searches and writing CV’s

Severnside Housing @severnsideha Severnside Housing 2 Pillar | Issue Two 2016

• Job applications Contact Us: 0300 300 0059 enquiries@severnsidehousing.co.uk www.severnsidehousing.co.uk

Castlefields Digital Den

• Wednesdays, 10.30am–12.30pm • Thursdays, 10.30am–12.30pm

Meole Brace Digital Den

• Tuesdays, 11am–1pm • Thursdays, 10am–4pm (Job Change)

Shrewsbury Baptist Church, Crowmere Road • Fridays, 10am – 12noon

Refuse collection Below are some helpful tips about your refuse collection:

Construction underway to build new homes A sod cutting ceremony took place in June at Curlew Meadows, Baschurch to celebrate construction work commencing to build 40 new homes.

The development, which will take approximately 18 months to build, will offer two, three and four bed homes for sale, two bed flats for market rent and two bed houses and one bed flats for affordable rent.

The site in Baschurch is Severnside’s second venture into building homes for sale on the open market. The homes will be sold and let by Severn Homes.

Sepp Sargeant, Head of Development explains “Severnside is always looking for innovative ways to build new homes to meet the growing housing need in Shropshire. The homes to be sold on the open market will help to subsidise the affordable homes that will also be built on this site. The homes will be built to a very high standard in a beautiful location.”

Sepp is pictured above with representatives from builders Pave Aways, Metrics Consultants and Munro Associates.

͹͹ Your bin/containers need to be placed at your collection point by 7am on the morning that your refuse is collected. You can put them out the night before, if more convenient. ͹͹ You bin lid must be closed, with no extra waste left next to the bin. ͹͹ Please retrieve your bin as soon after collection as possible and place within the curtilage of your property or in the storage area provided.

Bins can be a safety hazard when left on the pavement and a potential nuisance to neighbours.

For more information please visit www. shropshire.gov.uk

Residents’ Annual Review

Enclosed with this edition of Pillar is your copy of the Residents’ Annual Review 2015–16.

The review tells you how we have performed over the last 12 months and outlines the services we offer.

If you have any feedback regarding the review please call the Marketing Team on 0300 300 0059 or email pillar@severnsidehousing.co.uk.

Issue Two 2016 | Pillar 3

Electrical safety week is 21–27 November 2016

We all use electricity everyday but it can be dangerous.

Electricity is one of the five main causes of fire in the home, so we need to treat it with respect.

This year, as usual, we expect electrical gadgets to be amongst the “must have” Christmas gifts, with drones anticipated to be at the top of the list for a lot of shoppers.

As we have seen with hoverboards and other popular trends, these and other bargain gadget gifts may well be too good to be true and it can be tempting to buy counterfeit electrical products to try and save a bit of money. However this can present a fire risk from substandard parts and put your family at risk.

By following these handy hints and tips, you can keep yourself and those around you safe from electrical fires: aa Reputable retailer — make sure you purchase from a reputable retailer

you know and trust, that way if something goes wrong you can contact them to deal with any problems. Do not purchase through unknown sellers on online sites, social media or from a market stall.

aa Beware of overloading sockets — extension leads or cube adapters can be handy, but remember it’s still only plugged into one socket.

The total amps should still add up to 13amps or less. aa Register new electrical products — The average success rate of an electrical product recall in the UK is just 10–20%.

This means that there are potentially millions of recalled electrical items still in UK homes. You can check if a product you own has been recalled by contacting the manufacturer or retailer of the product.

Queen’s birthday celebrations

Residents at our Sheltered Scheme in Seabury Close celebrated the Queen’s 90th Birthday in style.

Guests enjoyed a cuppa and catch-up with their neighbours and a beautiful celebratory cake was made by resident, Carol Coffey, which was thoroughly enjoyed by all!

4 Pillar | Issue Two 2016

aa Electric blankets — if these are over 10 years old, we would recommend replacing them as the wiring is unlikely to be of a safe standard. Shropshire Fire & Rescue Service ran a testing event earlier this year and 20% of those tested failed. aa Don’t leave appliances on whilst you are out or have gone to bed — like washing machines, tumble driers or phone chargers. aa Look out for warning signs — loose wiring, scorch marks, hot plugs and sockets, fuses that keep blowing, circuit breakers that trip for no obvious reason or lights flickering could be signs that there is an electrical fault.

and Money Advice and Sustainable Communities teams who can help you assess whether or not you should have been included in the benefit cap and can offer advice on employment opportunities.

Benefit Cap

More than 100 Severnside customers are likely to be subject to the benefit cap that comes into force in November 2016. If you are going to be affected, you should have received a letter from the Department for Work and Pensions (DWP) outlining the changes and what it will mean to you. The new cap rate, from 7 November 2016, is £20,000 for families and £13,400 for single adults with no children.

If you have received a letter from the DWP notifying you that the cap will reduce your housing benefit payments it is important for you to think about how your full rent, or the gap made by the reduction in housing benefit, will be paid, as you are responsible for ensuring the rent for your property is paid in full.

Severnside staff will also be making contact with customers who are affected by the forthcoming cap to ensure that you are aware of the changes and understand the impact this will have on how much rent you will need to pay and when.

Our Neighbourhood Team can refer you to our Employment

They can also help with budgeting advice, so if you are concerned and would like some assistance to manage the change created by the benefit cap please contact our customer services team on 0300 300 0059.

Universal Credit and 18–21 year olds From April 2017, changes may be made to the housing element of your Universal Credit benefit with a chance that single, 18–21 year olds will have the housing benefit element completely removed.

Whilst we still wait to hear from the government about the final list of potential exemptions, that may enable the housing element to be continued, it’s important to think about how you will pay your rent if and when these changes are made.

If you would like to find out more about the support on offer please call our Customer Services Team on 0300 300 0059.

Details about our job clubs and drop-ins can be found on page 2.

Please remember that you could lose your home if you do not keep up with your rent payments.

Sign up to receive Pillar digitally

Would you like to receive your copy of Pillar digitally rather than a paper copy through the post?

Pillar is now available in digital format, and can be read via a computer, phone or tablet.

To sign up all you need to do is email your name and address to Pillar@ severnsidehousing.co.uk and the next edition of Pillar will drop into your inbox.

Christmas Opening Hours

Our offices and customer service centre will be:

from 4.30pm 23 Dec until 8.30am 3 Jan If you have an emergency repair to report whilst we are closed please call our out of hours service on 01743 360945, which is staffed 24 hours a day.

Issue Two 2016 | Pillar 5

Do you have the Right to Buy your home?

If you have been a public sector tenant for at least 3 years you may have the right to buy your home at a discounted price. Your property is valued at its open market value and how much discount you get depends on: HH The number of years you have been a tenant.

HH Whether the property is a house or flat.

HH Where you live.

HH Whether you are claiming the Right to Buy or Right to Acquire.

Right to Acquire If your home was built or bought by Severnside Housing or transferred from Shrewsbury & Atcham Borough Council after 31 March 1997, then you may qualify for Right to Acquire.

Discounts vary depending on where you live.

You can find out more by visiting www.righttobuy.gov.uk There are exceptions to exercising your right to buy/ acquire your home: HH If your home is designed or has been adapted for the elderly or disabled.

HH If you live in sheltered housing where services are provided.

HH Your home is provided as part of your job.

6 Pillar | Issue Two 2016

HH If you have legal problems with debt.

HH The courts have ordered a possession order for you to leave your home.

HH Rural exemptions – if your home is in a designated rural area (for example a village with under 3000 people) you cannot buy your home under the Right to Acquire scheme.

HH Your home is to be demolished.

Right to Buy If your home used to be owned by Shrewsbury & Atcham Borough Council, transferred to Severnside Housing while you were living in it and you have remained a tenant of Severnside without any breaks, you may qualify for the preserved Right to Buy. Currently the maximum Right to Buy discount limit

across England is ÂŁ77,900.

The discount increases every April in line with Consumer Price Index (CPI).

You can find out more by visiting www.righttobuy.gov.uk If you would like to apply to buy your home you can request an application form and guidance notes by contacting us on 0300 300 0059 or by visiting our website www. severnsidehousing.co.uk

Voluntary Right to Buy

The government plans to change the rules around buying your rented home by extending the Right to Buy to more housing association tenants. Voluntary Right to Buy has not yet been launched and we are awaiting details of the scheme to be announced by the government.

At the moment the scheme is being tested through five housing associations in various locations around the country. The government will, in due course, finalise the tenant eligibility criteria and when the scheme will commence.

You can sign up for updates or contact the Right to Buy Agent service with questions by visiting the government website www.righttobuy.gov.uk

Mayor’s Award for local residents group The Grange Urban Safety Group, based in Harlescott Grange, is delighted to have been awarded a Mayor of Shrewsbury Community Award; an award that recognises the work of community groups and individuals who have contributed to the social wellbeing of Shrewsbury.

The Mayor’s Awards recognise those unsung heroes who go about their lives, helping others and don’t seek any form of acknowledgement.

The Grange Urban Safety Group, who meet on the second Tuesday of every month, was established over 20 years’ ago. Local residents can raise any concerns they may have and offer suggestions on how their community can be improved.

The group have successfully applied for grant funding to carry out improvements and provide new services in Harlescott Grange.

Severnside, along with the Police, Shropshire Council, Shrewsbury Town Council, Shropshire Fire Service and local churches work with the group and help in any way they can.

Councillor Vernon Bushell who is Chair of the Grange Urban Safety Group told us “We are absolutely delighted that the work of the Grange Urban Safety Group has been acknowledged with a Mayor’s Community Award. We are

a friendly group, who really want to make a difference in our local community, so would encourage anyone who is interested in having a say on what happens in Harlescott Grange to join us on the second Tuesday of every month. We meet at 7pm at Hope Church, Grafton Mews, Harlescott Grange.”

Neighbourhood Officer, Amanda Gray is pictured above with members of the Grange Urban Safety Group.

Brave the Shave One of our brave colleagues recently had his beard and hair shaved off to raise money for MacMillan Cancer Support.

Floating Support Worker, Adam Pugh raised over £140 for this great cause.

The MacMillan ‘Brave the Shave’ campaign has raised a staggering £3.8m this year, with over 23,064 people

braving the shave.

MacMillan’s ambition is to reach and improve the lives of everyone living with cancer and to inspire millions of others to do the same.

Issue Two 2016 | Pillar 7

Stronger together a new housing provider for Shropshire and Staffordshire We sent you a newsletter in May 2016 letting you know that Severnside’s Board, pending appropriate approvals, had approved the merger of Severnside Housing and the Housing Plus Group.

“This is an exciting time for Severnside which is now part of a bigger, stronger housing group. The new Housing Plus Group will manage 12,000 homes and employ 600 people.

We are delighted to announce that the necessary approvals from our funders and regulator, the Homes & Communities Agency, have been received. Severnside is now part of a new group called Housing Plus Group, which was launched on 1st October 2016.

Together we will be providing affordable homes, vital services and care for our customers and communities in Shropshire and Staffordshire.

Along with Severnside, South Staffordshire Housing Association, Severn Homes, Care Plus, AWE and Property Plus will all be members of the new Housing Plus Group. To find out more about each of our members please visit www.housingplusgroup.co.uk

I am thrilled to be leading the new Housing Plus Group. The need for housing has never been greater and as a larger group we now have a tremendous opportunity to build more homes in the local area and offer greater choice and excellent services for our customers. We will be financially stronger and more resilient, in a better position to protect and improve the services that are so important to you and your community.

Although the new Group has been created to make a real difference in Shropshire and Staffordshire, some things won’t be changing. Your home, your rights, the rent and any charges you pay will not be affected by our merger. Your landlord will still be Severnside and the services you receive will still be delivered locally. You can still expect a fantastic service from all our staff who know your area and understand what is important to you.

This is a moment to celebrate the start of something new. For us, it is time to work even harder to deliver the homes that our customers need, the independence that we all expect as we get older and the kind of care that makes every day amazing.”

Sarah Boden

Chief Executive, Housing Plus Group 8 Pillar | Issue Two 2016

Who’s who:

meet the executive team and board members leading the new Housing Plus Group Your new executive team

Sarah Boden

Rolf Levesley

Chief Executive

Chair of Housing Plus Group

Phil Ingle

Gareth Evans

Finance Director and Deputy Chief Executive

Peter Donovan

Commercial Director

Steve Collins

Property Director

Jan Goode

Neighbourhoods Director

Les Clarke

Group launch celebrations

Your new Group board

Vice Chair of Housing Plus Group

Paul Smith

Chair of Homes Board

Jim Bolton

Chair of Care Plus Board

Andrew Mason

Chair of Property Plus Board

Vacant

Care and Support Director

Chair of Audit & Risk Committee

Doug Fuller

Sarah Boden

People and Transformation Director

Chief Executive

Issue Two 2016 | Pillar 9

Stronger together Improving services for you As a merged, larger housing group, we will be able to make sure that some of the services that you receive get even better.

about your home, they have a detailed understanding of every part of our business and all the people who work here.

A great example of that is in our customer services team. Soon, colleagues in South Staffordshire Housing Association’s call centre will be able to help you when all our advisors are taking other calls. We will be able to do the same thing for customers in the Staffordshire area.

When someone new joins the team they spend at least two weeks familiarising themselves with that huge amount of information before they take any calls – it’s a bit like ‘The Knowledge’ famously studied by London taxi drivers.

First, our teams need to learn all about each other. When you call Customer Services, you expect the advisor to be able to answer your query straight away. They know

To acquire all that knowledge while continuing to run both our busy customer service centres, each team will spend a short time in training every week, between October and April.

It will mean that our Customer Services centre will be unable to take calls between 10am and 12.30pm each Wednesday. Our advisors will be ready to help you from 8am until 10am and then it will be business as usual from 12.30pm onwards. Our Reception at Brassey Road will also be open to offer help and support.

Please remember, though, between 10am and 12.30pm each Wednesday, you can report emergencies straight away on 01743 360945 and call back for all other enquiries.

Thank you for your understanding while we improve our service.

Custome r Services Centre w ill be clos ed for staff training

10am – 12 .30pm each Wed nesday from Octo be April 2017 r 2016 until .

Urgent rep airs will be redirected to our out of hours serv ice.

New Severnside website on the way!

Severnside is undergoing a review of it’s existing website and we hope to bring you a new website by January 2017.

We value your input and welcome you to share your ideas and thoughts about how you would like the new site to look and what information should be included. To register your interest please call Becky Bowyer on 01743 285036 or email becky.bowyer@housingplusgroup.co.uk 10 Pillar | Issue Two 2016

A fantastic competition to celebrate the launch of the new Housing Plus Group

under) living at the same address.

We wanted to celebrate the launch of the new Housing Plus Group with some VIPs. Of course, Children under 5 go free. those very important people are our customers! Don’t miss out. Simply answer three questions about our new operational area The new Housing Plus Group will provide below and send your entry to homes, services and care in Shropshire and Communications Team, Staffordshire, two of the most beautiful Severnside Housing, counties in the UK. Brassey Road, Old Potts Way, One of the best ways to enjoy some of the Shrewsbury, special places on our doorstep and further SY3 7FA to afield is through membership of the National reach us by Trust. That’s why we are giving away TWO 30 November prizes of family membership for a whole year, 2016. to the lucky winners of our Launch Celebration Competition.

National Trust membership gives free entry to 500 special places and free parking in most National Trust car parks. As well as protecting the places you love, your family will have a ticket to amazing days out in our countryside, forests and coastlines.

Our prize of family membership covers two adults and up to five children (aged 17 or

The winners will be the senders of the first correct entries drawn after that date. We will contact the lucky winners directly.

Don’t miss your chance to WIN!

Question 1 Which naturalist famous for his book On the Origin of Species was born in Shrewsbury?

Question 2 Which famous society photographer lived at the National Trust’s Shugborough Estate near Stafford?

Question 3 How many homes will the new Housing Plus Group own and manage?

Name: Phone Number: Address:

Email address: Issue Two 2016 | Pillar 11

Community Chest Fund

run monthly cultural food events.

If you would like to become a youth member or are interested in volunteering at Smile+ please visit their Facebook page – Smileplusyouthgroup

Community Chest Funding applications are invited from any voluntary, community and recreational group working in the Shropshire area, whose work will directly benefit our customers and communities.

The Smile+ Youth Group is run by volunteers and offers 17–25 year olds, with a range of learning difficulties and disabilities, the chance to regularly meet up and take part in fun learning activities.

The Community Chest Fund recently granted funding to Smile+ Youth Group, based in Monkmoor.

The Community Chest funding will enable the group to purchase sports and craft equipment, new games and

Severnside’s Head of Housing, Paul Forsythe is pictured with Smile+ volunteers Jean Jones and Kath Critchlow and youth member Jake Neeve.

If you would like to know more about our Community Chest or apply for funding please visit www.severnsidehousing. co.uk/community-chest or call 0300 300 0059

Estate Walkabouts 2016/17

Walkabouts are led by your local Neighbourhood Officer, along with representatives from the Council, Police and other partner agencies. The 2016 Estate Walkabout programme can be viewed on our website along with action plans, which are drawn up following each walkabout.

Visit www.severnsidehousing.co.uk/estate-walkabouts Please come along and join us for a walk around the area you live in and point out any issues or concerns you may have.

Month

Date and Time

Location

Meeting Place

November

Wed 9

Ditherington

The Laundrette, Long Row

November

Wed 16 10.30am

Springfield

Mereside Shops

December

Wed 7

Bomere Heath

The Crescent

February

Wed 22 10.30am

Coton Hill

Roundhill Green

March

Wed 8

Belle Vue

Seabury Close community centre

March

Wed 22 2pm

Bayston Hill

Holland Close community centre

April

Wed 19 10.30am

Broseley

Dovehouse Close

12 Pillar | Issue Two 2016

10.30am 10.30am 10.30am

Stay Well This Winter The Stay Well This Winter campaign is a joint initiative from NHS England and Public Health England, to help people with long-term health conditions and those over 65 prepare for winter and ward off common winter illnesses.

Winter can be seriously bad for the health of these people, increasing the risk of blood pressure, heart attacks and strokes. There are a number of things you can do to prepare against the cold weather: • At the first sign of a cough or cold, get immediate advice from your pharmacist before it gets more serious.

• Speak to your pharmacist about medicines you should have in stock over winter.

• Pick up prescription medications before the Christmas holidays start as many GPs and pharmacies will close over the holidays.

• It is important to keep warm in winter, so heat

your home to at least 18°C (65°F). You may prefer your living room to be slightly warmer.

• Make sure you get your flu jab.

If you need help over the holiday period when your GP surgery or pharmacy is closed, please call NHS 111 or visit www.nhs.uk.

You can find out more about the Stay Well This Winter campaign at www.nhs.uk/staywell.

Further help and advice Severnside also have a number of information sheets that can help you stay safe and warm this winter: ❅❅ Getting the most from cheap electricity

£37,000

Counting the cost of missed appointments In 2015/16, we were unable to gain access to carry out pre-arranged repairs an incredible 743 times. That’s more than 60 appointment wasted every month. These missed appointments add up to a staggering loss of £37,000 from our repairs budget during the year.

This money wasted could have been spent carrying out further repair and maintenance work. With your help we would like to cut the cost of missed appointments. If you have an appointment and can no longer be there to let us into your home, please let us know.

If you have a mobile phone and your number is registered with us we can send you confirmation of your repair appointment, a reminder the day before and again on the morning of your appointment.

It is also really important to remember that you may be charged a call out fee if you fail to give access to your home, for a confirmed appointment.

Together, we can CUT waste, improve the service you receive and invest in our homes.

❅❅ Advice on using mobile gas fires ❅❅ Staying safe in Winter ❅❅ Preventing mould and condensation in your home You can find these useful information sheets on our website — www.severnsidehousing.co.uk or you can request a copy by calling our Customer Services Team on 0300 300 0059.

Issue Two 2016 | Pillar 13

Justice Corner

Severnside takes anti-social behaviour (ASB) seriously. If we receive reports of ASB we will act on them.

The actions we take will be dependent on the seriousness of the incident reported. Initially, if we think we can resolve the matter by working with the customer to help them modify their behaviour we will contact them and often we will work with any other relevant agencies (such as the Police or Social Services).

In some circumstances we will agree a behaviour contract with the customer.

This document clearly sets out the behaviours that are alleged, and what the customer should not do going forward. If the problems continue, or the behaviour is so serious that there is a risk of harm to others, then legal action will be considered.

When deciding what actions are appropriate, we are reliant on information from people who are witnessing the behaviour.

In a recent court case, local residents had been subjected to serious antisocial behaviour with frequent comings and goings from a property, rubbish being dumped from the living room window, drugs being used at the property and two incidents of assault. Local residents provided us with anonymous reports which described the problems they were experiencing. These reports were used as part of the court case and the Judge ordered that on the basis of all the information it was appropriate to evict the tenant from the property.

To present a case to the Judge the evidence needs to be clear and accurate. The best way to ensure this is if the details of incidents are written at the time of (or as

Love shouldn’t hurt...

soon as possible after) an incident has occurred. The best way to report this is on diary sheets.

Diary sheets are available from our reception at Brassey Road and on our website www.severnsidehousing. co.uk.

If you are experiencing ASB, or know someone who has, please don’t hesitate to call us or any of the agencies listed below: Severnside Housing 0300 300 0059 or 01743 285000 Shropshire Council’s ASB reporting line 0345 678 9020 Crimestoppers 0800 555 111 West Mercia Police 101 or 0300 3333000

If you, or anyone you know, is suffering from domestic abuse, we can help.

Call 01743 285123

for confidential help and support (Available during normal office opening hours)

14 Pillar | Issue Two 2016

Development Update Middleton Road, Oswestry

Due for completion in November 2016, Middleton Road in Oswestry will provide 12 new two bed flats for affordable rent.

The homes have been part funded by Social Housing Grant from the Homes & Communities Agency.

Brook Close, Condover Due for completion in February 2017, Brook Close in Condover will provide 10 new homes.

The development consists of two new 1 bed bungalows, five new 2 bed houses, two new 3 bed houses and one new 4 bed house.

The homes have been delivered in partnership with Condover Parish Council, with all the new homes being prioritised for people with a strong local connection to the Condover area.

The homes have been part funded by Social Housing Grant from the Homes & Communities Agency and Shropshire Council’s Community Led Grant Funding.

Rent Statements

Severnside will no longer be automatically issuing quarterly rent statements, but will continue to post out a year end statement to all customers.

You can however, request a rent statement by contacting our Customer Services Team. They can send you a copy by email, through the post, or print one off while you wait, if you call into our office.

Call our Customer Services Team on 0300 300 0059 or email enquiries@severnsidehousing.co.uk

Renting a garage

If you, or someone living at your address, are renting a garage from Severnside, please be aware that all accounts must be kept clear of arrears. If there are arrears on your home rent account, action may be taken to end the garage tenancy.

If the garage you rent from Severnside is not attached to your home it must only be used to store vehicles. The storage of other items, which may be flammable and present a danger, are prohibited.

WIN £25

Kids competition

If you are aged 15 and under you can enter our kids competition for a chance to win a £25 shopping voucher.

All you need to do is answer a question about this edition of Pillar and fill in your details below.

You can also enter online at www.severnsidehousing. co.uk/Pillar Closing date for entries is 30 November 2016.

Congratulations to Nathaniel Edwards who won the kids competition in the last edition of Pillar.

Kids competition What is the name of the new Group that Severnside is part of?

Answer

Name Age Address

Postcode Telephone Send postal entries to: Pillar Competitions, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA

Issue Issue Two Two 2016 2016 || Pillar Pillar 1515

Wordsearch

Find the ten words to be in with a chance to win a £25 shopping voucher.

WIN £25

Please send us your entry by 30 November 2016. The first correct entry drawn will win the prize.

Please send to: Pillar Competitions, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA

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Useful Contact Numbers

Customer Services: 0300 300 0059/01743 285000 Out of Hours Repairs: 01743 360945 WELbeing: 01323 644422 ASB reporting line: 0345 6789020 Domestic Abuse Helpline: 01743 285123 PH Jones (Gas Servicing): 0800 316 2104 or 01743 719051 (from mobile) AW Electrical: 01743 247850 or Out of Hours: 07870 238006

Severnside Housing provides a telephone interpreting service for more than 150 languages and can provide this document in a range of formats.

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Congratulations to Mrs Brooks who won the wordsearch competition in the last edition of Pillar.

Are you looking for a garage to safely store your car or vehicle in?

We have some great garages available for rent in Bomere Heath, Nesscliffe, Harlescott and locations across Shrewsbury starting from only £8.41 per week.

To find out more call our Customer Services Centre on 0300 300 0059 or email enquiries@ severnsidehousing.co.uk

Jesli potrzebna jest jakakolwiek pomoc w zrozumieniu niniejszego dokumentu, lub potrzebne jest tumaczenie na inny jezyk, prosze o telefon na numer 0300 300 0059.

The document is available in

16 Pillar Printed | Issueon Two 2016 paper from sustainable forests with FSC mixed source credit.

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