Maximize Europe 2017 event presentation

MAXIMIZE 2017

Maximize Mission Maximize is ServiceMax’s global field service summit and customer conference for field service industry leaders and technology experts.

Attendees will discover new ideas and initiatives to maximize their investment in field service technology and ensure their field service organization is a revenue generating competitive differentiator.

We will feature case studies, insights from global visionaries, interactive and in-depth discussions, demonstrate the latest innovation in service technology, and provide a great networking opportunity with clients, prospective clients, partners and MAXperts (ServiceMax experts).

2

LAS VEGAS

TOKYO

BERLIN

Why Attend Maximize?

EDUCATION Get new ideas, strategies and inspiration from industry leaders, ServiceMax customers, technology experts and thought leaders.

TECHNOLOGY See the latest and future of field service technology and learn real strategies to apply technology to your field service organization with real measurable results.

COLLABORATION

NETWORKING & FUN

TRAINING & SUPPORT

Join more than 250 industry innovators, including ServiceMax customers for three days of learning, new ideas, best practices and tips & tricks!

Get connected in a stress free environment designed to help you meet, mingle and discuss what’s happening in field service, your business and celebrate your accomplishments.

Get access to hands on training opportunities to increase your expertise in ServiceMax functionality. And best practices. Meet with support professionals and get face to face time with technology experts.

4

Highlight Maximize 2016

5

MAXIMIZE 2017 BERLIN

November 7-8, 2017

Grand Hyatt Berlin Join 250 field service experts in Berlin for our EMEA event. Meet industry leaders and ServiceMax customers like Coca-Cola, Pitney Bowes and Domino. Walk through the field service transformation journey with sessions around IIoT, Asset Performance Management, Field Service technology, and upcoming trends impacting the industry like talent acquisition and outcome based selling.

Like to see agenda, past show highlights, or more event details?

LEARN MORE

7

Attendee Demographics INDUSTRIES REPRESENTED

Manufacturing

Waste Management

Information Technology & Telco

Medical & Laboratory Devices

Inspection

Retail & Security

Scientific Services

Transportation & Warehousing

Utilities

Oil & Gas

ATTENDEE TYPES Roles 47% Field Service 31% IT 22% Line of Business

Titles 38% Managers 17% Directors 13% C-Levels 12% Admins/Analysts 4% Vice-Presidents 16% Other 8

Event Highlights Industry Sessions § Oil & Gas § Energy & Power § Med Device & Manufacturing Field Service Case Studies Product Sessions § Product Updates § How To Sessions § Best Practices Hands on Demonstrations

Technology Showcase & Expo MaxPert Bar (ServiceMax) § Product Managers § Professional Services Hands on Training: § Self Service Training Modules CSO Summit (Invitation only) Networking § Cocktail Reception § Gala Dinner § Max Choice awards lunch

9

2016 Customer Speakers

10

Guest Speaker | Berlin November 7, 2017

Michael Foale +374 days in space Michael Foale, is a British-American astrophysicist and former NASA astronaut. He is a veteran of six Space Shuttle missions & extended missions on Mir and the International Space Station. He was the first Briton to perform a space walk, and spent 374 days, 11 hours in space.

During Mir 24, he conducted a six-hour EVA (Extravehicular activity) to inspect exterior damage to the Spektr module, this disaster has been the worst collision in the history of manned space flight.

11

Sessions & Tracks | Berlin SERVICE TRANSFORMATION For service leaders for driving change and navigating workforce, business or cultural challenges in global service organizations. Learn how service can transform your business, lead to new business models or grow revenue PRODUCT STRATEGY For customers who want to learn about exciting product innovations and upcoming product roadmaps SERVICE INDUSTRY TRENDS For service leaders that want to understand important issues and trends in the service industry such as customer centricity, changing workforce and safety & compliance.

SERVICE TECHNOLOGY For service & IT professionals who want to learn how technologies such IoT, bots, AI, augmented reality and data privacy are changing the future of field service.

12

Industry Specific Sessions & Tracks New this year, Maximize will have dedicated Industry breakout sessions on Wednesday, November 8th for service leaders looking to drive change within their respective industries. Join other like-minded service leaders, analysts and experts for an industry-specific session to network and learn how you can transform your business through service.

OIL& GAS

POWER & UTILITIES

MEDICAL DEVICE & MANUFACTURING

The Oil and Gas business needs to stay ahead of the curve in the environment of low energy prices. Business leaders are looking to grow productivity while enabling positive cash flow. Join other service leaders in the Oil and Gas industry to discuss and uncover new tools and best practices that can increase efficiencies and decrease HSE risks across even the most remote assets.

The power and utilities industry is undergoing a profound transformation, shaped by de-carbonization, renewable energy, and the spread of distributed generation. Business leaders need to maximize power production, availability, and reliability; maintain assets safely and minimize outages; and control operating expenses—all while managing the challenges of aging infrastructure, legacy paper-based systems, and generational workforce turnover. Learn how you can empower field service professionals with modern, digital tools to transition from a reactive state to a proactive, productive model for delivering safe, reliable power.

Life Science & Medical Equipment manufacturers build, install and maintain life-saving technologies. In the environment where strong competition and heavy regulation is the norm, companies need to prove they are the right partner to medical facilities. Uncover how your organization can significantly improve operational efficiency with constant uptime, streamline compliance documentation and unlock new revenue streams for sustainable growth.

Agenda | Berlin MONDAY, NOV 6, 2017

TUESDAY, NOV 7, 2017

WEDNESDAY, NOV 8, 2017 7:15AM - 8:30AM

Breakfast / Tools & Technology Showcase

7:15AM - 8:30AM

Training Center Open

8:30AM-9:45AM

Product Keynote

11:00AM-1:00PM

Registration Open

7:00AM - 11:00AM

Registration & Training Center Open

1:00PM - 5:15PM

CSO Summit (Invite only)t

11:00AM - 12:25PM

Opening Keynote

6:30PM - 10:00PM

CSO Summit dinner (invite only)

12:25PM - 13:00PM

Product Vision Keynote

13:00PM - 14:00PM

Lunch - Tools & Technology Showcase / Training Center

9:45AM - 10:30AM

Breakout Sessions

14:00PM-14:45PM

Breakout Sessions

10:30AM - 11:00AM

15:00PM - 15:45PM

Breakout Sessions

Break - Tools & Technology Showcase / Training Center

15:45PM - 16:00PM

Break - Tools & Technology Showcase / Training Center

11:00AM - 12:00PM

Roundtable

16:00PM - 16:30PM

Keynote

12:00AM - 13:00PM

MaxChoice Awards Luncheon

16:30PM - 17:30PM

Guest Speaker Michael Foale

1:10PM-2:00PM

Breakout Sessions

18:00PM - 19:0PM

Cocktail Reception

2:15PM-3:00PM

Industry Breakout Sessions

19:00PM - 22:00PM

Gala Dinner

14

Cocktail Reception

Gala Dinner

Tuesday, November 7th 6 pm – 7 pm

Tuesday, November 7th 7 pm – 10 pm

MaxChoice Award Luncheon Wednesday, November 8th 12 pm – 1 pm

15

2016 Sponsors

16

Registration Fees | Berlin REGISTRATION

HOTEL / ACCOMMODATIONS

Early Bird Reg (Until Sept 8) Regular Reg (Sept 8 – Oct 30) On Site Reg

- $185 / 165€ - $215 / 190€ - $250 / 220€

Alumni

- $145 / 220€

FOR ALL PROGRAM REGISTRATIONS

Hotel Room Block Rate – €220 Group Code: G-KARA Book Accommodations

Register Now

17

Register Today!

The earlier you register the better the discounts.

Register Now

Then Join the Conversation Get the most up to date details on all programs and speakers

#Maximize17

WHAT TO SAY: I just registered for @ServiceMax’s #Maximize17, the biggest field service summit of the year! Join me: https://www.servicemax.com/maximize/europe

MAXIMIZE 2017

Register Now

MAXIMIZE 2017 BERLIN

THANK YOU