Get Different Calling Policies of Microsoft Teams

Get Different Calling Policies of Microsoft Teams When you choose an Office 365 subscription, you get many features and applications with it. One such application is Microsoft Teams that is widely used to communicate with other users and clients. However, in Microsoft Teams, the calling and call forwarding features are controlled by calling policies, which decide whether users can make private calls, use call forwarding services to other numbers, send calls to groups, or route calls to voicemail.

There is a default global policy created for Microsoft Teams, but as an admin, you can create and assign custom policies. So, here we will talk about calling policies of Microsoft Teams and how you can create policies for users.

1. Creating a Custom Calling Policy As an admin, you can create custom calling policies for users. Follow the below steps to know how:     

Go to Microsoft Teams Admin Centre and select Voice > Calling Policy.

Click New Policy Now, enable the features that you want to use in your calling policy, as by default all sections are Off. If you want to allow users to route inbound calls to voicemail, then select Always enabled, or User controlled. Else, click Always disabled.

Click Save.

This way you can easily create a custom calling policy for users. Now, we will talk about modifying a calling policy that is already created.

2.

Modifying an Existing Calling Policy

Changing an existing calling policy is very simple and straightforward; users can follow the below steps to understand it better.   

Go to Microsoft Admin Centre and select Voice > Calling Policy.

Now, find the policy that you want to modify and click Next, and then select Edit.

Enable the features that you want to use because all sections are set to Off by default.

Now, you can follow the same steps as creating a calling policy to allow or disallow users to route inbound calls to voicemail.

3.

Assigning Calling Policies to Users

To assign a calling policy to the user, follow the below steps:  

Go to Microsoft Admin Centre and select Voice > Calling Policy.

Now, select the policy that you want to assign to the user and click Manage Users.

  

Now, search the user’s name in the Manage Users pane.

Select the specific user and click Add. Click Save to complete the process.

There are many settings for calling policies in Microsoft Teams. An admin can modify all these according to their preferences. Let’s have a look at different configurations of Calling policy in Microsoft Teams.

Calling Policy Settings You can use the below settings to create a custom calling policy.       

User can make private calls Routing inbound calls to the groups Forwarding calls to other users with simultaneous ringing Call forwarding to external phone numbers Voicemail is available for routing incoming calls to users Prevent toll bypass and send calls through the PSTN Allow delegation for inbound and outbound calls

These are the settings that can be configured while creating a new calling policy for users in Microsoft Teams.

Conclusion As you can see the benefits of Microsoft Teams are tremendous. But, Microsoft Teams is only available with the subscriptions of Office 365. So, you’ll have to make a move toward Office 365 cloud migration. However, if you’re finding it difficult to migrate to Office 365, then Server Consultancy can help you in your quest.