Strategic Applications of Emotional Intelligence

Strategic Applications of EQ Jen Shirkani @shirkani | Author

Most often, success or failure in a job comes down to how we manage ourselves and how well we manage relationships with coworkers‌ ‌not how much we know.

Emotional Intelligence (EQ)

IQ vs. EQ IQ = 118

EQ = 85

Poll Question What is the predictive success correlation between high IQ and high job performance?

A. B. C. D.

80% 5% 50% 25%

The EQ Edge HIGHER EARNINGS Employees with high EQ earn an average of $29,000 more per year.

EXCELLENT PERFORMANCE When compared the ratio of technical skills, IQ and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels.

Source: Emotional Intelligence 2.0 / What Makes a Leader

What Does Low EQ Look Like?

EGO

Key EQ Skills •

Self-Awareness

•

Stress Tolerance

•

Empathy

•

Flexibility

•

Self-Control

•

Optimism

Self Awareness

A Tale as Old as “The Emperor’s New Clothes”

Poll Question A study involving 39,000 global leaders found a correlation between career failure and an employee’s “inability to see one’s own faults”. Those who were out of touch with the way they were rated by others were how much more likely to derail?

A. B. C. D.

309% 486% 525% 629%

Leveraging the 3 R’s: Self Awareness RECOGNIZE Your instincts to hide weakness

READ Opportunities to be vulnerable with others RESPOND With courage and authenticity

Empathy

Leveraging the 3 R’s: Empathy RECOGNIZE Your own distractions and filters READ How others are reacting to you RESPOND Adjust your behavior to synch up and demonstrate understanding of other POV’s

Self Control

Poll Question Do business owners have a higher rate of diagnosed Attention Deficit Hyperactivity Disorder (ADHD)? –Yes –No

E-ADHD

Pair and Share Discuss the implications of working with an employee who has a combination of low Self-Awareness and low Self-Control‌

Leveraging the 3 R’s: Self Control RECOGNIZE Your physical responses to stress “triggers” READ Your environment objectively RESPOND Take action to prevent bad behaviors

Stress Tolerance

Leveraging the 3 R’s: Stress Tolerance RECOGNIZE Symptoms of anxiety or fatigue READ Urgent vs important RESPOND Take a self imposed time out / negotiate deadlines, resources or workload

Flexibility

Leveraging the 3 R’s: Flexibility

RECOGNIZE Instincts or patterns of leaning into comfort zone READ Opportunities to innovate, update or enhance

RESPOND Ask for stretch assignments / learn new things on your own to stay current

Optimism

Optimism and Aging ► Researchers

followed 660 residents for 22 years as part of the Ohio Longitudinal Study of Aging and Retirement ► Those with positive attitudes toward aging lived 7 ½ years longer than those with negative views ► The study factored out age, gender, socioeconomic status, loneliness and level of physical functioning Source: Journal of Personality and Social Psychology

Leveraging the 3 R’s: Optimism RECOGNIZE When your reactions are negative first READ Look for the positive or potential in situations and people

RESPOND Stop negative self talk / eliminate flippant or sarcastic comments to coworkers

Key EQ Skills •

Self-Awareness

•

Stress Tolerance

•

Empathy

•

Flexibility

•

Self-Control

•

Optimism

Applications of EQ

How To Develop EQ in Yourself?

• • •

Measurement – Assessments Feedback from a Trusted Source Formal or Informal Training Programs – Find a Mentor

•

Self-Paced Learning – Self-Analysis and Correction – Reading and Exercises

• •

Increase Face-to-Face Communication Experience

Free Resources: www.penumbra.com Text “performpointer” to 22828

Free Resources:

Connect with Me:

Connect with Me: www.linkedin.com/in/jenshirkani

www.JenShirkani.com www.EgovsEQ.com