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IBM 000-N04 000-N04 : IBM Commerce Solutions Order Mgmt Technical Mastery Test v1 10 Q&A

Version 3.0

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-2- Q: 1 An Order can contain Order lines from:

A. Single channel , Single brand B. Single channel , Multiple brand C. Multiple channel , Multiple brand D. All of the above.

Answer: D Q: 2 How is the selection of a Warehouse or distribution centre or Store configured if not specified during order creation?

A. Scheduling rules B. Sourcing rules C. Resource pool D. Available to promise rules.

Answer: B Q: 3 What is the approximate number of public APIs the IBM Sterling Platform has?

A. 500

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B. 1000 C. 1500 D. 2000

Answer: B Q: 4 Sterling Reverse Logistics enables Customers to:

A. Return goods across any channel regardless of the original channel used during purchase. B. Exchange Goods regardless of the original channel. C. Get a credit for goods regardless of the original channel. D. All of the above.

Answer: D Q: 5 In what business scenario has Delivery & Service Scheduling helped tracked capacity?

A. Truck availability for delivery. B. Service skill to perform service. C. Warehouse capacity to perform order. D. Call Center volume to take call.

Answer: D Leading the way in IT testing and certification tools,

-4- Q: 6 What CAN the IBM Sterling Sourcing Engine do?What CAN? the IBM Sterling Sourcing Engine do?

A. Define warehouse pick tasks for the order. B. Define rules whether the order should be split across warehouses at the header or line level. C. Select the Warehouse. D. Determine if additional orders like transfer or purchase orders are needed to help fulfill the order.

Answer: A Q: 7 Sterling return orders can be ______________.

A. exchanges B. uneven exchanges C. wrong Items D. All of the above.

Answer: D Q: 8 Typical customer needs that make Delivery & Service Scheduling a good fit do NOT include:

A. Customer has a team of service people who install product and needs this to be part of the ordering process. Leading the way in IT testing and certification tools,


B. There is no coherence to the order and the delivery fleet making it very difficult to promise a customer a delivery date. C. Customer needs a time card labor management system for their service team. D. Customer wants complete end-to-end visibility from order entry to delivery.

Answer: C Q: 9 Which of the following is a core function of OMS?

A. Financial Processing B. Finding real-time product availability. C. Web analytics during web order capture. D. Campaign management.

Answer: B Q: 10 Which of the following is TRUE?

A. Sterling Reverse Logistics enables a true cross-channel experience for customers. B. Sterling Reverse Logistics supports return to stock, return to supplier and return from store. C. Sterling Reverse Logistics orchestrates complex return processes including exchange, repair and returns. D. All of the above.

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Answer: D

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