RentalOwner Magazine

RentalOwner Magazine

May 2018

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SDCAA 5675 Ruffin Road, Suite 310 San Diego, CA 92123

Inside this issue:

Your Questions Answered by An Attorney Are You & Your Property Prepared for An Emergency?

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Contents page page 48

7 21 35 39

Your Questions Answered by An Attorney Find accurate answers to legal issues commonly faced by property owners and management companies.

Are You & Your Property Prepared for An Emergency?

Stay safe and take steps to preserve your property in the face of an emergency or natural disaster.

Marketing Your Property Explore the natural beauty and delicious restaurants of San Carlos.

Inside

your association 24 25 26 27 28 29 34 51 53 56

Education Calendar Lease-A-Palooza Lead RRP Class Tips and Trick of Property Management Maintenance Series CAM Certification Honor Roll/Welcome New Members Property Managers Directory Supplier Quick list Directory Advertiser Index

Columns Ms. Management Get insight on how to manage different conflicting personality types on the job.

Thank you to our ASAP Member Partners:

3 President’s Message 4 Executive Director's Message 11 Local Legislative Update 15 State Legislative Update 17 RHC Legislative Update 43 SDCAA Travel Program

SDCAA Officers

President Christian Davis, Pinnacle Property Management Services President Elect Scott Cook, CPM, Sperry Van Ness Asset Advisory Group Vice President Kendra Morris Bork, Cambridge Management Group, Inc. Secretary Lucinda Lilley, FBS Property, AMO Treasurer Nicole Lawhon, ForRent.com Legislative Steering Committee Chair John Modlin, Independent Owner Immediate Past President Christine La Marca, The Kevane Company Inc.

SDCAA Directors

Carol Crossman, Independent Owner Melissa Deen, Sunrise Management Company AMO Robin Duma, HG Fenton Company Mark Feinberg, Heinz & Feinberg and Law Offices of Richard C. Alter Jeff Hickox, CPM, RG Investment Real Estate Services, Inc. Lucinda Lilley, CPM, FBS Property, AMO Jay Lopeman, BG Multifamily Gail Miller, Lincoln Military Housing John Modlin, Independent Owner Rick Snyder, RA Snyder Athan Ranglas, R & V Management Corporation Kurt Sullivan, Douglas Allred Craige Walker, Independent Owner​

RentalOwner Magazine Magazine Staff Publisher Alan Pentico, CAE, Executive Director Advertising Marlen Descargar, Events/Admin Assistant Managing Editor Olivia Galvez, Director of Operations Editor Lindsey Lee, Marketing Coordinator Design & Layout Marc Shanahan SDCAA Editorial Advisory Board Melissa Deen, Sunrise Management Company, AMO-Chair Melissa DeMarco, FBS Property, AMO-Vice Chair Shelly Croft, F & F Management RentalOwner Magazine is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the San Diego County Apartment Association (SDCAA). The magazine is published monthly and is provided to SDCAA members only. The views expressed in these articles are the authors's and do not necessarily represent those of the SDCAA or SDMHC. All rights reserved. Materials may not be reproduced or translated without prior written permission by the publisher. For more information on the SDCAA or rental management information contact the SDCAA at 858.278.8070 or visit www.sdcaa.com Advertisers - These firms are as anxious to please you as you are to patronize them. We do not guarantee or endorse the products or services of any of the advertisers, but we would like to assist both readers and advertisers in maintaining a continued vote of confidence and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser.

For concerns please contact the advertiser directly.

SDCAA Staff

Alan Pentico, CAE Executive Director apentico@sdcaa.com 858.751.2213 Olivia Galvez Director of Business Operations/Operational Advice ogalvez@sdcaa.com 858.751.2217

SDCAA Advisor

Molly Kirkland Director of Public Affairs/Operational Advice mkirkland@sdcaa.com 858.751.2200

SDCAA Committee Chairs

Mike Nagy Public Affairs Manager mnagy@sdcaa.com 858.751.2214

Linda Morris, ARM, Cambridge Management Group, Inc.

Melissa De Marco, FBS Property, AMO Robert Preciado, City Wide Protection Services Inc. Stacy Wells, R & V Management

Honorary Life Advisor G. Wesley Harker

Kelly Puppione Education Manager kpuppione@sdcaa.com 858.751.2209 Kim Zebroski Membership Representative kzebroski@sdcaa.com 858.751.2220 Marlen Descargar Events/Admin Assistant mdescargar@sdcaa.com 858-751-2219

Our Address

5675 Ruffin Road, Suite 310, San Diego, CA 92123 SDCAA Office San Diego: 858.278.8070 Toll Free: 888.762.7313 Fax: 888.871.5229 sdcaa.com

Article Legend Owners Property Managers Executives Leasing

Bridget Lucenay Membership Sales blucenay@sdcaa.com 858-751-2208 Lindsey Lee Marketing Coordinator llee@sdcaa.com 858-751-2218

Maintenance Suppliers

Christian Davis

Pinnacle Property Management Services

2018 SDCAA President

Our industry is teetering on the ledge of a very tall cliff. If our industry plummets into the deep crevice of rent control, it will have profound impact on the San Diego region. It’s time to draw a line in the sand.

I can’t overstate the immediate need to act. We must mobilize, organize, educate and fight rent control in National City, in the region, and at the state level.

The group, Alliance of Californians for Community Empowerment (ACCE) announced in March that it is collecting signatures to place an initiative on National City’s ballot this November. If approved by city voters, National City will be the first city in the San Diego region to adopt rent control.

ACCE only needs to collect a little more than 2,200 signatures between March and the end of August to place the initiative on the ballot. By the time you read this message, the initiative may have already qualified.

But, don’t think for a second that supporters of rent control will stop at National City. There are similar efforts to push rent control in the City of San Diego and other cities throughout southern California.

There is also the effort to repeal the Costa-Hawkins Rental Housing Act at the state level. Without CostaHawkins, cities could impose any type of rent control without limitations.

We cannot assume the voters in National City will Titled as, The National City Rent Control Stabilization oppose rent control. We cannot allow landlords in Ordinance, it would be one of the strictest rent control National City to fight this battle alone. Like a military models in California if approved. The ordinance alliance, we must treat an attack on one group of would create a Rent Control Board (RCB) with similar members as an attack on our entire industry. We authority to that in Santa Monica and Berkeley. all must work collectively to stop Rent Control in The RCB would establish a ‘Base Rental Rate’ for each National City, or anywhere else for that matter. rental unit, and the base rate would determine the ‘Maximum Allowable Rate’ a landlord can charge I urge all members to get involved! Visit the SDCAA for rent for their unit. Each year, the RCB would website to sign up for SDCAA e-newsletters and determine if the Maximum Rate should move up legislative updates, and register for upcoming events or down. A landlord requesting a change in their concerning rent control. Share the information with Maximum Allowable Rate would have to petition the family, friends, co-workers, and clients that rent RCB for a final decision. Landlords would be charged control is not the answer to California’s housing a fee to help maintain the ordinance’s costs, and be affordability crisis. Rent control only divides us required to provide justification (Just Cause) to the and prevents us from solving the larger problem of RCB in order to evict a tenant. These are just a few housing affordability. of the provisions in the proposed ordinance. The full version of the ordinance can be accessed on the If you want to help us stop rent control, please SDCAA’s website. contact the SDCAA or visit www.sdcaa.com.

May 2018 RentalOwner | 3

Alan Pentico, CAE From the SDCAA Executive Director the state ballot, and only 2,200 signatures are needed to place Brushing up on Knowledge the rent control measure on the ballot in National City. We must demonstrate that our voices are n June 5, voters throughout louder, and that there are more of California will cast their us than there are of them. votes in the primaries to see which candidates will move We will likely be fighting multiple onto the general election on rent control initiatives at the local Tuesday, November 6. We need and state level, including other every SDCAA member to perform state and local proposals placing their civic duty this June and more onerous regulations on our November! industry. Simply put, we need the support of every SDCAA member, We need you registered to vote. rental housing professional, and Members can verify if they voting citizen concerned about are registered by going to the well-being of our economy.

Registrar of Voter websites for San Diego, Riverside, and Imperial Rent control will stop new housing Counties. If you are not registered construction. Rent control will to vote, visit your County not only hurt the rental housing Registrar of Voters website or go industry, but affect other sectors through the California Secretary of the economy like construction, of State website at registertovote. finance, and even our green and gov and register today. high-tech industries. Without housing, employers cannot attract This election cycle, we need to skilled workers to the region. The support candidates who support worst part is that rent control our industry, and send a message hurts those groups that need that we cannot support elected housing the most such as homeless officials and organizations pushing veterans, seniors, foster youth, for rent control in National City or and young families. elsewhere in the region.

From now until November, talk There are groups collecting to family, relatives, friends, signatures to place a rent control colleagues and elected officials initiative in National City, and that rent control will not resolve place a state initiative on the the housing crisis. Talk about the November ballot that would vital role rental housing plays in repeal the Costa-Hawkins Rental the economy and community.

Housing Act. Supporters of the Reinforce the stereotype that most statewide initiative were already landlords are small, independent, boasting they collected 25 percent family-owned businesses; ordinary of the 366,000 valid signatures people who worked hard, saved they need to have to place it on their money and were fortunate to

O

4 | RentalOwner May 2018

buy one or several properties.

Share with people that expensive regulations and rising operating costs are making it more difficult for independent owners to manage and operate their rental properties, and hurts landlords and tenants alike. Importantly, tell them that repealing CostaHawkins will affect everyone.

Please recommend and encourage companies and landlords who are not SDCAA members to join us.

Please visit the SDCAA website at www.sdcaa.com to see how you can help.

SDCAA Members, 100 here we come!

In preparation for our 100th anniversary in 2019, we are looking for high-quality photos of rental properties from each decade of our association to tell the SDCAA story.

Please indicate the location of the property and year built, as those are the details that contribute to our rich history.

We will not be able to return pictures! Please send high-quality electronic scans, not originals. Be sure to watch for your property highlight as we celebrate our 100th anniversary.

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Questions and Answers Q

by Todd A. Brisco, Esq. Todd A. Brisco & Associates, A. Professional Corporation

Recently our CA regional manager requested that we change the method in which our lease software calculates prorated rent. Currently all of our communities in all states that we operate use “the actual days in the month” to calculate the pro-rated rent on the lease.

The request was that for all CA communities we change the above method to “Do not prorate” and have the managers manually calculate the pro-rated amount based on “30 days per month”.

The idea is that regardless of how many days there are in a month, tenants pay the same amount so it should be standard across the board.

From a risk management perspective, we wanted to keep all our states consistent and use the “actual days in the month.”

For example, February would be 28 days and March 31 days, vs them both being treated as 30-day month. From a legal standpoint can we get in trouble in CA if we prorate rent based on the “actual calendar days in month”.

A

In California, there are two statutorily accepted methods determining the daily rental value of residential property. The first, and the most common, is the contract monthly rate divided by 30. As for example, if the rent is $1800 per month, the daily rental rate is $60.00 per day. It does not matter whether the month

has 28 or 31 days in the month.

You still divide by 30. Using the second method, the monthly rent is multiplied by 0.03288. Why 0.03228? That just happens to be12 (representing months) divided by 365 (representing days), basically determining the daily rental value on a 365-day basis.

Using the second method the daily rental value, with a monthly rent of $1800, is 1800 multiplied by 0.03288, or $59.18. So, there is a slight different result in the methods. Unfortunately, all states do not have the same laws, which is certainly true of landlord tenant laws.

Q

Per our corporate policy, we are required to finalize the Security Deposit Accounting May 2018 RentalOwner | 7

Statement within 21 days of move out. Since it usually takes the vendor longer to send the invoice, corporate was okay with us providing an estimate, and if requested, we would provide a copy of the actual invoice and make adjustments to the ledger, if any. Are you okay with this procedure?

A

TThat policy is partly correct. Per Civil Code §1950.5 (everyone should know this statute), the landlord must mail (or email if the resident has agreed) the resident’s security deposit accounting disposition within 21 days after receiving possession of the premises. In the event the deductions are greater than $125, the Landlord is required to provide copies of the invoices substantiating the charges against the security deposit.

Per the statute, if a repair to WASTE & RECYCLING SERVICE be done by the landlord, or if Dependable Disposal & Recycling is a San Diego the documents family owned and operated waste and recycling from a person or solutions company since 1997. We provide entity providing waste and recycling collection services to multiservices, family, commercial, industrial and construction materials, or companies throughout San Diego County. supplies are not in the landlord’s We offer various sizes of commercial front load possession, and roll-off containers to serve your waste and within the recycling disposal needs.

21 days, the landlord may For more information or to request a quote, deduct the please contact us at: amount of a good faith (619) 460-3551 www.ddandr.com estimate of the charges

8 | RentalOwner May 2018

that will be incurred and provide that estimate with the security deposit accounting statement.

Once the statement is received within 14 calendar days of completing the repair or receiving the documentation, the landlord shall then provide an amended final accounting statement and provide the documentation to the resident. In your case, you will need to send the invoice if you are deducting more the $125 and revise the statement if necessary.

This process should be automatic as opposed to having the resident request the documentation.

Q

If a 3 Day Notice to Pay Rent or Quit is served (via posting and mailing) to a tenant’s door on a Friday, when does that notice expire? Do weekends and holidays count as days? Help.

A

First the 3 Day Notice to Pay Rent or Quit is not extended because of mailing. The Notice expires the same day and does not matter which type of service is used, i.e. personal, substituted or posting and mailing. The short answer is the Notice expires on Monday. The day the Notice is served does not count. You count all calendar days with Saturday being the first day, Sunday being

the 2nd day and the 3rd day is Monday. There is a caveat. A Notice can never expire on a weekend or a holiday! If Monday is a holiday in our example, the notice would roll over and expire on Tuesday.

Q

I had a resident pass away in an apartment. The Coroner’s Office took possession of the apartment. The Coroner’s Office informed me that the two people who can have access to the apartment, the deceased resident’s mother and his sister. Another Coroner’s Office employee said to give the ex-wife access to the apartment. I do not feel comfortable with either situation.

A

I don’t blame you for feeling uncomfortable. When dealing with these types of decisions, I typically ask the official to provide

a written statement. If they refuse to provide their instructions in writing, then you cannot rely upon their opinion. It is as if it never occurred. At this point, you typically have possession of the apartment and you are handling the remaining personal property.

You must ask for Letters of Testamentary or Administration from a Superior Court. No other documents will suffice. Otherwise, if you give the personal property without those Letters, you are subjecting yourself to liability to the deceased resident’s estate.

Q

For our residents that are MTM, when we do an increase, can we give a 30-day notice or do we have to give 60?

Does the amount of the increase matter?

A

. If the rent increase is 10% or less, you may serve a written 30-day Notice Change of Terms. If the rent increase is more than 10% (cumulative of all rent increases within the last 12 months to this resident), the Landlord is required to give a written 60-day notice.

The answers to the above questions are general in nature.

Each case has specific facts that may result in a different answer.

Please consult an attorney if you need specific legal advice. Todd Brisco is an attorney who handles landlord tenant matters on behalf of landlords throughout California.

His telephone number is 714-6342814 and address is 1900 S State College Blvd Ste 275, Anaheim Ca 92806. If you have any questions please forward them to SDCAA or Todd.

May 2018 RentalOwner | 9

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June 13–16, 2018 San Diego

Local

LegislativeUpdate

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Rent Control initiative in National City

The SDCAA is preparing to defeat a measure that would adopt rent control in National City. In March, the Alliance of Californians and Community Empowerment (ACCE), filed paperwork to place an initiative on the city’s November ballot. If added to the ballot and approved by a majority of city voters, the initiative would enact a rent control ordinance with just cause eviction provision on all rentals in the city. The ACCE is gathering the signatures needed to add the initiative on the ballot.

Units subject to the ordinance would have to comply with a series of new rules. The NCRB would create a “Base Rental Rate” for the rent controlled units and eventually be assigned a Maximum Allowable (rental) Rate a landlord could charge a tenant. The maximum rate would be determined and adjusted annually; however, the Maximum Rate could be adjusted higher or lower with the RCB’s discretion.

Landlords seeking a change to their Maximum Allowable Rate would have to petition the RCB for its approval.

Titled The National City Rent Control and Community Stability Ordinance, it would create a 5-member National City Rental Board (NCRB); members would be appointed by the City Council. The NCRB would have the authority to set and adjust rent rates annually for rental properties in the city. All rental properties in the city would be subject to the ordinance with exception of rooming houses, singlefamily homes with granny flats, student housing, and subsidized affordable projects.

The ordinance also contains many other onerous restrictions. It has a Just Cause provision similar to that the City of San Diego’s Just Cause Ordinance – the Just Cause provision would require a landlord to file with the NCRB providing justification why the tenant is being evicted. A landlord would have to inform the NCRB if they plan to remove their rental unit(s) from the market, and provide a minimum of 120 days to tenants or one-year notice if the tenant is a senior or disabled. Landlord would have to provide May 2018 RentalOwner | 11

relocation assistance of $7,000 to the tenant, or $10,000 if the tenant is a senior, disabled, or has minor children. The ordinance includes a Right of Return or First Right of Refusal and additional noticing requirement rules.

ACCE says rent control is necessary because of the rising cost of rent, lack of available rental units, and that tenants are contributing too much of their earnings in paying rent. These factors are pushing lower and moderate-income renters out of the city. ACCE only needs 2,225 valid signatures to place the initiative on the ballot. The SDCAA strongly opposes all forms of rent control.

The SDCAA is already organizing to defeat the measure should it be added to the ballot. The SDCAA

strongly opposes all forms of rent control because many studies have shown rent control does not improve housing affordability or stimulate housing construction.

The SDCAA believes the CA and the region must adopt policies that increase the supply of housing. Cities with rent control ordinances like Los Angeles and San Francisco are among the least affordable housing markets in the US. The SDCAA is monitoring rent control efforts in the San Diego region. San Diego Tenants’ United has been advocating that the San Diego City Council adopt rent control. In light of ACCE’s efforts in National City, the group has stepped up to support rent control measures in San Diego.

Please sign up to receive updates and alerts from the SDCAA or

contact us if you have rental properties in National City.

SDCAA members that have rent controlled units in other cities are strongly encouraged to contact the SDCAA – we want to hear from you. The SDCAA will be providing more updates in the future.

San Diego City Council Committee considers amendment to Lead Ordinance

Last month, the San Diego City Council’s Environmental Committee considered an amendment to the City’s Lead Hazard Prevention and Control Ordinance. The proposed amendment requires a dwelling unit to be lead-safe or lead free at the point of sale. The dwelling unit must have a certificate indicating

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that a lead risk assessment has been performed unit by a Certified Lead Inspector/Assessor and all identified lead hazards have been corrected on the dwelling unit built prior to January 1, 1978 at the transfer of ownership.

Under the proposed ordinance, the seller must provide the lead-safe or lead-free certificate to the buyer for review and signature along with necessary documentation. The seller must include pertinent documents related to lead inspections and remediation, and clearance inspections for the dwelling unit; these must be provided within seven days after the transfer.

The buyer would have to sign the lead-safe or leadfree certificate acknowledging their obligations of adhering the ordinance’s requirements, and send the signed certificate to the attention of City

of San Diego’s Environmental Services.

In escrow transactions, the seller must provide a copy of the lead-safe certificate or lead-free certificate to the escrow agent before close of escrow. The seller has ninety days before the change of ownership to perform a lead risk assessment, correct the lead hazards if necessary, and have another lead inspection performed to demonstrate the dwelling unit is lead safe or free.

Lead inspections include sampling interior and exterior area of the dwelling and the soils around it. If the inspection shows there is a lead hazard in the dwelling unit, the owner must remove or remediate the lead in the dwelling unit in compliance with the inspector’s order. The owner may file a time extension up to

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30 days with the city if they need more time to remediate or remove the lead hazard, but will need to provide documentation for that need.

The seller and buyer prior to a change of ownership may agree to terms allowing the buyer to assuming responsibility of the dwelling unit to render lead free or safe after completing the transfer of ownership. The new owner will be required to submit the transfer of responsibility certificate with fee to the City’s Environmental Service Lead Safe Department.

Supporters of the proposed ordinance say the point of sale provision is necessary to prevent cases of lead poisoning. Although the rate of lead poisoning has been steadily dropping since 1992, supporters say any number

14 | RentalOwner May 2018

of poisoning is preventable and unacceptable. They add homes with lead would be inspected more often if a point of sale provision added. According to the County of San Diego, there has been an average of 114 cases of lead poisoning between 1992 and 2003.

Half of those cases have been in the City of San Diego in areas where most of the housing was built before 1978.

The SDCAA was to testify at the Environment Committee’s April 12 hearing but the item was pulled from the agenda.

The SDCAA contends that the point of sale provision only addresses one part of the problem, and that requiring point of sale could affect home sales and increase the cost of housing.

SDCAA believes preventing lead poisoning must address all sources of lead poisoning, not just requiring home lead inspections at the transfer of ownership. Only 28 percent of lead poisonings are attributed to lead paint according to studies, studies show lead is present in a variety of products like pottery, jewelry, toys and candy.

Recently, lead was detected in the drinking water in schools throughout San Diego. The SDCAA advocates for a comprehensive study looking at sources of lead

contamination and preventing lead poisonings.

San Diego moves forward with implementation of Pure Water San Diego

The San Diego City Council took another significant step in implementing its Pure Water San Diego initiative. The City Council approved Phase 1 implementation which included the Final Environmental Impact Report of the North City Pure Water Facility, and all construction contracts associated with pipeline alignments and facilities associated with the project.

The decision allows the construction of the North City Pure Water Facility which will be located at its existing North City Water Reclamation Plant near University City. The facility is scheduled to be completed in 2021 and will provide San Diego up to 30 million gallons per day (MGD) of drinking water using advanced purified technology. City also will start construction of new water reclamation facilities, and new pipelines that will deliver the water to area reservoirs and divert water runoff from those facilities.

San Diego hopes to produce up to 83 MGD of purified drinking water by 2035.

The SDCAA supports City of San Diego and the region’s efforts to diversify its water supply and to reduce its dependence on imported water.

California

CAPITOL NEWS T hirty-five volunteers and staff from the San Diego County Apartment Association were in Sacramento on April 10 & 11 to lobby to protect your business! There are several bills floating around the legislature that could impact your investment and the way you operate, but SDCAA decided to focus on those that could pose the most significant threat to the industry. Sadly, there is never a shortage of those bills at the beginning of session.

SDCAA started the day with a meeting of the California Rental Housing Association (CalRHA), the statewide coalition of which we are a part, to go over the bills and other current issues affecting the rental housing industry.

From there, our volunteers headed over to the capitol steps for a group photo with the other members of CalRHA and an SDCAA group photo. After the photo shoot, everyone headed over to a CalRHA legislative reception where several elected officials stopped by, including San Diego’s

Assemblymember Todd Gloria and rentSDCAA and fiveDirector days when a tenant Molly Kirkland, of Public Affairs Senator Joel Anderson. has violated the lease. After the start of the process tenants The next morning kicked off a full would have 14-days to respond day of meetings with Senators to the eviction lawsuit (currently and Assemblymembers from they have 5-days). We stressed San Diego, Southern Riverside, to legislators that evictions are Imperial County and other parts already a lengthy process, often of California. Split in to five teams, taking 60-90 days even when our volunteers tackled meetings unchallenged. Furthermore, with with twenty-two Legislators in a funding cuts to courts and delay matter of five hours. tactics from tenants and legal aid groups, some evictions are pushed out much longer, leaving property Housing supply was a topic in all of our meetings and some owners in a precarious financial discussions included the attempt position. to Repeal Costa-Hawkins and Rent Control. The bulk of our • AB 2925 (Bonta) - AB 2925 discussions centered around three imposes “just cause” eviction bills we are currently fighting. And policies statewide. Those with it is no coincidence that the three properties in the City of San Diego authors below were the authors of know all too well the negative the bill to repeal Costa-Hawkins impacts of Just Cause, also known that we defeated in January. as the “Tenant’s Right to Know” ordinance. Our discussions • AB 2343 (Chui) – This bill would centered around the difficulties extend the noticing periods for “just cause” creates for property 3-day notices. AB 2343 forces owners and managers when landlords to wait longer before they need to terminate or evict starting the eviction process by bad tenants. We explained that bringing the wait time to 10-days even with cause, tenants often when a tenant has failed to pay refuse to move and good tenants

May 2018 RentalOwner | 15

must suffer through nuisances, often choosing to exercise their right to a 30-day notice, creating unwanted vacancies.

law that protects a property owner’s right to leave the rental housing industry in rent control jurisdictions. AB 2365 would triple the amount of notice an owner “SDCAA Legislative Day provides must give tenants before using the Ellis Act, from four months to one a rare opportunity to learn year. As you are aware, the Ellis first-hand about the legislative Act has been under siege for the process, interface with last several years and SDCAA has policy makers, and network actively, and successfully, opposed with industry leaders. I was all of those efforts. particularly grateful for this opportunity as a supplier and Our two days in Sacramento gave as a newcomer to the industry us a sense of where legislators’ to better understand the efforts are focused: keeping implications legislation has on tenants in place, regardless of the rental housing market and their ability to pay rent or being its stakeholders. This trip has problematic. We made a concerted ignited an internal desire for effort to drive home the point me to proactively learn about that no landlord wants a vacancy, issues facing property owners and the role I can play to make a it is not practical, but sometimes positive impact on the process.” necessary.

- Etta Smith, Generation Contracting & Emergency Services

• AB 2364 (Bloom) - AB 2364 would weaken the Ellis Act, the

16 | RentalOwner May 2018

Overall, we feel our message was heard loud and clear. While a few of these bills may get out of committee, we expect we can stop them on the Assembly floor and

spare Senators from having to vote on them.

SDCAA wishes to thank all of our wonderfully dedicated volunteers for making the trip with us. Our voice was strong in the halls of government because they heard from actual property owners and managers, as well as suppliers who shared that their small businesses would eventually be impacted by additional regulatory burdens placed on rental housing.

Rental Housing Coalition Local Legislative Update Temecula City Council launches public outreach on vacation rentals

On April 10, the Temecula City Council approved a contract to hire a consultant to get public feedback on policies regulating short-term vacation rentals operating in the city. In the contract, the consultant will conduct five public workshops, launch a website, use social media, and create a stakeholder list to collect input from the public.

The consultant will combine the input from stakeholders’ and give a summary presentation to the City’s Planning Commission and Council.

Temecula currently has no ordinances defining, addressing or regulating the 150 properties

operating as vacation rentals in the city. Attention on vacation rentals has increased in recent years with websites advertising short-term vacation rentals, cities adopting their own vacation rental ordinances, and the increase of complaints associated with a small percentage of vacation rentals.

Presently, Mayor Matt Rahn and Councilmember James “Stew” Stewart form the City Council’s Ad Hoc Short-term rental committee - members can email them at Matt.Rahn@citycouncil.org or james.stewart@citycouncil.com for more information. The SDCAA will provide more updates in the future, and post schedules of upcoming workshops and meetings, and the website in SDCAA communications.

© Welcomia | Dreamstime.com

Murrieta postpones decision on Western Community Energy CCA

The Murrieta City Council in early April considered a resolution that would induct the city into WRCOG’s Community Choice Aggregation (CCA) model called Western Community Energy, but that decision was postponed at the last moment.

Western Riverside County of Governments (WRCOG) began studying the Western Community Energy CCA in January 2016 looking at the feasibility of establishing a regional agency in charge of purchasing electricity for cities that participate in the CCA. The Western Community Energy would create a regional Joint May 2018 RentalOwner | 17

Powers Agency (JPA) managed

by WRCOG made up of the local governments participating in the JPA. The CCA would allow city and county governments to aggregate their buying power to electricity contracts on a region-wide basis.

Local governments participating in the CCA would appoint their representatives to serve on the

JPA. Financial liability would be limited and mitigated by the JPA organization or its actions, and vendor contract language that protects municipal assets.

Surplus funds generated by the CCA may be reinvested back into the community in the form of new energy projects and programs that serve the entire service area.

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People spoke in support and opposition to the CCA. Opponents argued that the CCA would create another level of government, the current utility structure is adequate, and could cause ratepayers to pay exorbitant exit fees if they left the utility.

Proponents of CCAs say the CCA model allows consumers to purchase more competitive energy contracts using power renewable sources and at lower cost. They added the CCA would provide cities in the CCA greater authority in negotiating power contracts, and allow ratepayers the flexibility of staying in the CCA or back to the utility.

The Murrieta City Council in December listened to the WRCOG presentation on the CCA and voted to direct staff to further study the issue of the city entering the CCA. On April 4, the city council considered an ordinance to join the Western Community Energy JPA. However, the council postponed its decision because a councilmember had to leave the hearing in an emergency. It was not determined when the City Council would revisit the issue. If the council adopted the ordinance, it would take effect in 30 days.

A variety of local governments in Riverside and San Diego are contemplating entering CCAs. Temecula is also considering the Western Community Energy JPA. San Diego, Carlsbad, and Del Mar are considering similar proposals.

Solana Beach in February in March voted to form its CCA, the CCA takes effect in June. There are now 9 CCAs in California.

Ser ving All O f San Diego County Ca li for n i a State Cont rac tors License #748915

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Prepared for an

I

f you've never found yourself in an emergency disaster situation, you can consider yourself lucky. As a trusted leader in emergency services, we assist property owners each and every day with disasters that they suddenly find themselves facing, and many of them don’t know where to begin.

Fortunately, we’re here to help.

And we can assist you with providing some insight on how you and your team of trusted professionals can and should prepare yourselves. So, that if you’re faced with an emergency, you know where to begin.

First, here are some statistics: • 82 percent of Americans agree “If someone could make it easy for me to be prepared, I’d do it”.1 • Only 1 in 10 American households have taken the appropriate preparedness steps: a family emergency plan, an emergency supply kit and training in First Aid and CPR/AED.2

Emergency?

By: Tanya Sprague, SERVPRO of San Diego City SW Where do you fit in in those statistics? If you are also someone who doesn't have a business continuity plan in place, you now know you are not alone.

However, being prepared for any situation is vital. First and foremost, for the safety of others, and secondly, for the preservation of your property. We've partnered with The American Red Cross in situations of emergency and disaster, so with that, here are some tips to exercise emergency preparedness3:

 Design Your Emergency Exit Plan – Find the safest routes and back up routes to exit the building and identify where the safest & closest meeting area is during emergency  Execute drills of emergency plans – Educates and informs residents and staff to proper egress from property  Train staff on the property’s emergency plan – Prepares them for the unexpected

 Know the Needs of Your Residents and Staff – Are there people within your building/ property that may need help exiting during an emergency?

Who will be there to assist them?

Where are the Exit and Egress Points? – If you have a multi floor building and the doors to the escape route are blocked, can someone safely exit through a window?

May 2018 RentalOwner | 21

 Know your local resources and contacts – Faster response time for providers to assist in a disaster.

An overwhelming majority of businesses have a preparedness plan in place. Do you? Planning

ahead can serve as an insurance policy aimed at peace of mind for homeowners, property managers and businesses. Knowing that you are "Ready for whatever happens" can give you some peace of mind so that in the event you find yourself in the midst of a disaster situation, you’re equipped to handle it.

• 15-40 percent of businesses fail following a natural or manmade disaster.4 • 94 percent of small business owners believe a disaster could seriously disrupt their business within the next

two years.5 One way to manage risk is by developing an emergency profile for your business. This can help minimize business interruption by having an immediate plan of action. It’s essentially a database of everything you need to know in relation to your property with emergency contacts – all in one place – available to access anywhere you have internet connection. Knowing what to do should an emergency arise can make all the difference.

What the profile should entail: • A document that contains only the most critical information needed in the event of an emergency • Identification of key decision makers – An established chain of command can expedite restoration process, saving time and money • Guide to the property or building after a disaster – Minimize the time your business is inactive or property is inaccessible • Have a list of your service providers and contact information • Have a document or map with locations of shut off valves, access points and emergency resources – Having a reference of what to do and how to do it allows emergency personnel and you to be "Ready for Whatever Happens".

Depending on your location in San Diego County, your home, property or business might be

22 | RentalOwner May 2018

more susceptible to a flood or to a fire. Living in California, everyone can potentially be harmed by an earthquake. So, the most important thing for you to do is make a plan and become prepared.

Take the opportunity to look at www.ready.gov and find out additional ways that you and those important to you can be more prepared for natural and manmade disasters.

As a leader in commercial and residential restoration services, SERVPRO has 1,700 franchises nationwide and our professionals are faster to any size disaster.

SERVPRO Franchise Professionals are available 24 hours/7 days a week and are ready to restore or clean your property.

For more information on the article, call Tanya of SERVPRO of San Diego City SW at 619-269-5004, or you may reach her by email at tanya. servprosdcsw@gmail.com.

--------------------------------------1 The Aftershock of Katrina and Rita: Public Not Moved to Prepare, 2005 2 American Red Cross Preparedness Survey, 2006 3 https://www.readyrating.org/ Resource-Center 4 Insurance Information Institute, 2000 5 American Red Cross and FedEx Small Business Survey, 2007

Did you know...

Be at the center of it all Register Now! APARTMENTALIZE Powered by NAA

SDCAA has a distaster prepardness document online For the emergency plan visit:

www.sdcaa.com/ emergency-resources.html

June 13-16, 2018 San Diego

May 2018 RentalOwner | 23

Education Events & SDCAA

2018

May

May 1-4 & 21-25 CAMT: Certified Apartment Maintenance Technician

May 8 Lead Renovation, Repair & Painting Certification (RRP) IROC- Notices

June

06/05/2018- Maintenance 101: Make Ready & Safety on Site 06/13/2018-06/16/2018: NAA’s Apartmentalize Conference 06/11/2018-06/13/2018: CAPS-Certified Apartment Portfolio Supervisor 06/11/2018-06/13/2018 NALP- National Apartment Leasing Professional Fair Housing 2-Part Series

July

IROC- Ask an Attorney 07/25/2018 SDCAA-PAC Reverse Tradeshow

August

08/07/2018: Maintenance 101: HeatingGas & Electric & Water Heater- Gas & Electric 08/28/2018: Lead Renovation, Repair & Painting Certification (RRP) Fair Housing 2-Part Series

September

09/27/2018: SDCAA’s Annual Charity Golf Classic

October

10/09/2018- Air Conditioning Mechanical & Electrical

November

SDCAA’s 25th Annual Mark of Excellence Awards IROC- Legislative Update

December

SDCAA’s Annual Open House

Many more to be announced! * Event date and time are subject to change.

Class Legend Coding: Owners Property Managers Executives Leasing

calendar Maintenance Suppliers

24 | RentalOwner May 2018

May 2018 RentalOwner | 25

Registration Form

Courses may be taken as part of the series or as stand-alone classes

Location:

Maintenance Series Registration  Register me for the full series of maintenance courses (5% savings). - $237.50

SDCAA 5675 Ruffin Rd. Ste 310 San Diego, CA 92123

Lunch Break:

 Individual Course Registration  Electrical Fundamentals/Plumbing Fundamentals

12:30 pm -1:30 pm *Lunch is not provided Café/Deli onsite

Date: 02-06-18 Time: 8:30-3:30 Cost: $49.99

 Kitchen Appliance repair/ Refrigerator Repair

Date: 04-03-18 Time: 8:30-3:30 Cost: $49.99

Instructor: Bob Howes HD Supply Certified Instructor

 Make Ready Maintenance/Safety on Site

Date: 06-05-18 Time: 8:30-3:30 Cost: $49.99

 Heating-Gas & Electric/ Water Heater-Gas & Electric Date: 08-07-18 Time: 8:30-3:30 Cost: $49.99

 Air Conditioning Mechanical & Electrical

Date: 10-09-18 Time: 8:30-3:30 Cost: $49.99

*Times for modules may decrease due to lunch times. **Class dates are subject to change.

Registrant Information Name: ___________________________Member No.: _______________ Company Name: _______________ Attendee Address: ____________________________ City: _______________ St.: _______ Phone Number: _____________

Payment Information I am paying

Fax: ______

Zip: ____________

Attendee E-mail: _______________________

For the Series  Per Course

Payment by check, make payable to SDCAA (5675 Ruffin Road, Suite 310, San Diego, CA 92123) Payment by credit card  American Express Discover Master Card Visa Credit Card No.: _________________________ Name on Card: ___________ _____ Security Code: _________ Expiration Date: _____________ Billing Zip Code: Cancellation Policy and Re-scheduling: Cancellations only accepted in writing.

Series: Cancellations received 72 hours prior to the first course will result in a refund of the series price minus a $10 cancellation fee. Cancellations received 72 hours prior to subsequent courses will result in a refund of series price minus a $10 cancellation fee, and fee for courses attended. Cancellations received within 72 hours to any course will result in a refund of series price minus a $10 cancellation fee, materials cost (if received), and fee for courses attended, and courses not cancelled in advance. NO EXCEPTIONS! Individual courses: All cancellations received within 72 hours of each course and all “no shows” are responsible for payment of the course fees. This -7registration form is legally binding when signed below by the student and accepted by SDCAA. Signature_____________________________ Date___/___/____ 28 | RentalOwner May 2018

Updated Curriculum!

Invest in your career!

Enhance your professional growth in the apartment industry by becoming a Certified Apartment Manager (CAM) and take your career to the next level. Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals.

CAM is a nationally recognized designation, created by the National Apartment Association Education Institute (NAAEI) to maximize the experience of the on-site professional. The CAM training helps you manage your apartment community and your team more effectively. This program is California-specific.

The San Diego County Apartment Association offers this nationally recognized CAM designation to apartment industry professionals who want to advance their career path in apartment management. This program is also available online.

GET YOUR CAM TODAY! To learn more about how you can earn your designation or to register, visit:www.sdcaa.com/current-offerings

Education@sdcaa.com │ Phone 858.751.2209 │ Fax 858.565.6558

May 2018 RentalOwner | 29

Build your skills and advance!

CERTIFICATE FOR APARTMENT MAINTENANCE TECHNICIANS Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect.

Presented by:

You’ll learn about: • Processing timely work orders correctly and to residents’ satisfaction • Electrical services and repairs • Plumbing services and repairs

If you’re a maintenance technician or a porter, housekeeper, or groundskeeper ready for advancement we recommend this course!

• HVAC services and repairs • Painting services • Construction services and repairs • Mechanical services and repairs • Appliance services and repairs • Lock and key services and repairs • Customer service and performing maintenance tasks according to company policy and procedures • Minimizing personal and property damage while safely performing maintenance activities

• Environmental responsibility and regulatory compliance • Reporting and documentation of maintenance activities in compliance with company policy and regulation • Curb appeal, property inspection, and daily maintenance • Established procedures for maintaining recreational facilities and common areas • Implementation of a preventive maintenance schedule • Product repair and replacement decisions • Professional behavior patterns, communication skills, and appearance • Clear and respectful communication with residents, team members, and contractors

• Fair housing regulation compliance

To locate an affiliate near you, visit visit For more information, Available as offering this course naahq.org/learn/education/find-course naahq.org/CAMT in-person course only Classes will be offered August 27-31, 2018 For more information contact Kim McCrossen at 703-797-0610 or kmccrossen@naahq.org 30 | RentalOwner May 2018

Registration Form

Certificate for Apartment Maintenance Technicians (CAMT) Training Sign me up for: August 27-31, 2018 Must attend all dates Interior & Exterior Maintenance Repair Electrical Maintenance and Repair Plumbing Maintenance and Repair Heating/Air Conditioning and Repair Appliance Maintenance and Repair The price is $800 for the entire CAMT credential.

All courses will be held 8:30 a.m. to 4:30 p.m SDCAA Headquarters located at 5675 Ruffin Road, Suite 310, San Diego, CA 92123

NAAEI Refund Policy Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place. If you choose to drop the class and cannot replace your seat, you may receive a credit towards another National Training course.

Name: Title: Company: Address:

Phone: E-mail:

Please email or fax your completed registration form to Kim McCrossen at 703-248-8370 or kmccrossen@naahq.org To pay by credit card please call Kim McCrossen at 703-797-0610.

Make checks payable to NAAEI and mail to: Kim McCrossen NAAEI 4300 Wilson Blvd.

Suite 400 Arlington, VA 22203

Date the registrant entered the apartment industry:

May 2018 RentalOwner | 31

U. S. Department of Housing and Urban Development

Avoid Steering Quick Tips: Fair Housing Steering is illegal, do not steer an Compliance applicant to a specific unit in the Protect yourself from costly fair property. Offer to show them all housing lawsuits by complying units available or the unit that EQUAL HOUSING OPPORTUNITY with all local, state and federal they are inquiring about if it is fair housing laws.

Fines can be available. Fair Rental Criteria for ALL We Do BusinessUse inSame Accordance With the Federal anywhere from $16,000 for the Applicants Housing Law first occurrence, $45,000 for the Reasonable Accommodations Set clear standards for rental (The Fair Housing Amendments Act of 1988) second violation and then go up Disabilities, under the law a tenant criteria and follow it! These from there. Remember these fines guidelines help you prove how has the right to ask and receive do not include court, attorney fees and why a prospective tenant reasonable accommodation. When or settlements if an owner is found was denied and shows that all possible, the owner should make liable. these accommodations. Depending applicants must meet these on the renovations required, the standards. As part of this, you Below are a few tips to keep in owner may charge the tenant must give an application to every mind when interacting with a for the added expense of the person 18 years and older, and prospective resident or current accommodations. Remember that each applicant must meet the resident. To help you comply with criteria. Note that you can change all tenants should have the equal Fair Housing laws, we’ve created the rental criteria at any time, but opportunity to enjoy the dwelling. this sheet of quick tips to keep in from that point forward you must mind while screening Don’t Discriminate consistent.

In the sale tenants. or rental ofbehousing or In the provision of real Against estate Protected Classes residential lots brokerage services Provide All Applicants with The Consistent Security Deposit & • Race Same Property Tour • Color Payment Terms In the appraisal of housing In advertising the sale or rental It may help to prepare your • National Origin Consistency is the key to fair housing talking of points and tour route • Religion housing compliance. By charging ahead of time to make it maintain the same security deposit, • Sex a high level of professionalism • Disability is also illegal payment terms and rental Blockbusting terms, In the financing of housing and consistency. If a prospective • Age unless you accept applicants applicant wants to tour a unit, • Familial Status on a conditional basis, you will offer them a tour of the property • Sexual Orientation go a long way to combat any and give them an application.

•Gender Identity & Gender appearance of discriminatory Anyone who feels he or she has been practices.

Expression discriminated against may Same file a complaint of U.S. Department •of Housing and of Domestic Offer Same Rent for The Status as A Victim housing discrimination: Urban Development Unit Violence, Assault or Stalking 1-800-669-9777 (Toll Free) Do not bundle applications.

Assistant Secretary for Fair Housing and The rent1-800-927-9275 you set should be Bundling is the practice of (TTY) Equal Opportunity based onwww.hud.gov/fairhousing the market rate, not on Navigating Fair Housing can be gathering applications together Washington, D.C. 20410 negotiation. By charging the same and selecting the one that you like complicated, but it is essential rent foreditions the same unit, you will to take the time understand Previous are obsolete formand HUD-928.1 (6/2011) best. Process applications in the avoid accusations saying that the order received, i.e., on a first come the laws so that you are not different rent rates were a result vulnerable to a lawsuit. first served basis. of discrimination.

It is illegal to Discriminate Against Any Person Because of Race, Color, Religion, Sex, Handicap, Familial Status, or National Origin

32 | RentalOwner May 2018

May 2018 RentalOwner | 33

Celebrating Fred Higginbotham 1968 Gramm Properties 1968 Don and Jo Caldwell 1970 Wim Struyk 1973 Peter Larsen 1973 Bowden Properties, Inc. 1974 North County Grandview Properties Holding, LLC 1975 Helen C. Bennett 1976 John Purdin, Owner 1977 Stella Weil 1977 Homes Management, ATS Homes, Inc. 1978 Tom Fox 1979 Barbara J. Rogers 1979 Frank and Debra Schmuttermair 1979 Dayton Howard 1980 George and Nancy Whitehead 1981 Santa Cruz Properties 1981 Casa Loma Apartments 1984 Kugler & Purvis 1984 ADD Realty, Inc. 1986 Carol Peluso-Briggs 1986 Beryl Westwood 1987 Eugene Kendall 1987 Eklund Properties 1989 Bob Cota Realty 1990 Gideon and Carmen Brown 1990 John Shale 1990 Property Management By Tina 1990

an Anniversary this Month

10+ years of membership in SDCAA

1991 Ruth L. Turner Kirkwood Apartments 1991 Jose and Maggie Aldrete 1992 Richard Andrews 1992 Dr. Jack D. Phillips 1993 S. Wilson Management 1993 Gail Folkman 1994 Mark Warner 1995 Brook Furniture Rental 1995 Mirada at La Jolla Colony 1995 Pinnacle Property Management Services, LLC 1995 Santa Fe Ranch 1995 David and Anna Chan 1996 Roy Ahrensberg 1996 Ronald and Barbara Seery 1996 Pacifico Properties LLC 1996 Viking Properties 1997 Tom Lorr 1997 Interfaith Housing Assistance Corporation 1998 Western Towing 1998 T1 PropertiesE 1999 Brice Bossler 1999 Millie Moorman 2000 Stonewall Properties, Inc. 2000 Timothy Carlin 2000 DPH Investment Company 2000 Parkdale Apartments | Norco Mgmt. Corp.

2000 Wayne Julien 2000 Build Value, LLC 2000 Maritza Rodriguez 2000 Woodspear Properties 2001 James R. Moore 2001 Jim Felix 2001 George F. Brislin 2002 Tyler Properties 2002 King Investment Group, LLC 2002 Lynn Green 2002 Jim Fogerty 2003 Mara Penick 2003 Bob Morss 2003 Alpine Woods 2003 Salvador Vivero 2004 Casa Del Rio LLC 2004 Park Hill Investments 2004 Ron and Annette Jones 2005 Bald Eagle Security Services, Inc. 2005 Cal Pro Management Inc 2006 Dolphin Village 2006 Generation Contracting & Emergency Services, Inc. 2007 Carol Prior 2007 Community Research Foundation, Inc. 2007 A-440 Enterprises, Inc. 2007

Š Viktoriia Yatskina | Dreamstime

SDCAA members

Owners

Alfonso Zermeno Properties Blue Cliff Properties Daniel MacDonald & Stephen Leonard Javid Karbassi Laura Wilf Shann-Spieg Treycie & Dough Haigh Diana Vu Dorothy St. Haven 76 Levanto Paradise Properties Portola Smarts

34 | RentalOwner May 2018

Property Managers: Pacifica SD Management Strata Equity Group Avenue 5 Lyon Living Shapell Properties, Inc

Suppliers

Approved Contractor Inc Edward Jones Central Environmental San Diego Pegasus Building Services

Members

Marketing your property This column highlights areas around town to assist you in marketing your properties and attract residents.

Neighborhood Spotlight

San Carlos

By: Melissa DeMarco

San Carlos was developed by Carlos Tavares, after whom it was named. The "jewel" of San Carlos is Cowles Mountain. (properly KOHLZ, commonly KOWLZ). This prominent mountain that boasts a 1,593-foot (486 m) summit and is the highest point of the city of San Diego. It is protected within Mission Trails Regional Park and hundreds of people per day hike to the summit for a 360-degree panorama of San Diego County.

This open space preserve was established in 1974. It is the sixthlargest municipally owned park in the United States, and the largest

Š Gloria Moeller | Dreamstime.com

The San Diego community of San Carlos (92119) represents a wide diversity of demographics, housing alternatives and access to a wide range of lifestyle requirements.

in California. The San Diego River flows through the park and is open every day of the year. The park has sixty miles of hiking, mountain

bike and equestrian trails, a rock climbing area, and the Kumeyaay Lake Campground with 46 camp sites adjacent to a small lake.

May 2018 RentalOwner | 35

system with a large screen. The most popular trail of the park is the Cowles Mountain trail.

This neighborhood, while largely single family homes, does offer many large apartment

communities and condo complexes. Many properties overlook the Mission Trails Golf course or Cowles Mountain. The average value for a two bedroom condo is $1900, combined with the

© Samuel Antonio | Dreamstime.com

There is also the 14,000-squarefoot Mission Trails Regional Park Visitor and Interpretive Center.

It includes a number of exhibits, a library, and a 93-seat theater that includes a Blu-ray projection

Whether you have one rental or 5,000...

We’ve got you covered!

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InfoLink incorporates accurate and reliable resident screening with innovative technology that assists you in making the best possible leasing decision.

Credit Checks can be Sumbitted by: Phone • Online • Fax Don’t want to submit the reports yourself?

That’s ok, you can send your prospective residents a link to an online application!

888. 762.7313 www.sdinfolink.com

credit profile • OFAC search • national criminal eviction/ civil records search national criminal database search social security verification • rental verification employment verification

After that hike up the mountain or around the lake enjoy a nice meal at The Trails Eatery. It started as a small diner in San Carlos, but it is now twice the size. The Trails was featured on Food Network's “Restaurant Impossible” and on Food Network's "Food Network Star". Nearby is Nicolosi’s Italian Restaurant which brought San Diego’s first pizza delivery location featuring three motorcycles with boxes on the back for pizza. You can also enjoy the new coffee shop, Brew Spot that opened this year and is reminiscent of an episode of Friends! Located just on the edge of San Carlos and La Mesa, they offer beautiful coffee, pastries and a nice place to work or relax.

Most notable about this community is the newly built playground at Lake Murray, after several years of fundraising the community built and opened the beautiful playground in 2012. That

same group is now responsible for bringing back the beloved 4th of July Lake Murray Fireworks and Music Fest. Check out more at www.lakemurrayfireworks.org

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local schools, this community is a great place to live!

Helping You Make the Most Important Financial Choice of your Next Decade You’ve built your wealth over a life time.

Select wise counsel to shepherd it.

What is your property worth?

Is your equity working hard or hardily working? If you have not seriously evaluated your equity position in the five years, then it is time to check it out.

When do other types of income property makes sense?

How can you ensure that you obtain best value with you equity?

Use Terry’s expertise to answer these important questions.

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May 2018 RentalOwner | 37

38 | RentalOwner May 2018

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Ms. Management

Questions and Answers By: Carol Levey | Levey Enterprises

Q

I am a Maintenance Supervisor with a team of four. I mostly enjoy my assignment which I’ve had for about a year, but I find that I am managing personalities more than anything else. Do you have any suggestions for handling the demands of a prima (that’s what I said), an introvert that doesn’t talk to anyone, and a passive aggressive for my lead tech?

A

It is true that you are managing people as well as maintenance. It’s also true that personalities can both compliment and complicate our ability to build and lead an onsite service team. The first thing that comes to

mind is a return to the basics. You are managing performance that crosses personality boundaries.

Often personality tendencies are dramatized or acted out when individuals believe that it will help them gain control. So, the first concern with building and leading a team is that performance is what matters.

Performance standards must be established, communicated and rewarded. While personality can be incorporated to enhance performance often some standards are being ignored or avoided. If this is allowed, then team morale will suffer. Here’s an example - a prima gets recognition and often gets away with bending the rules

like punctuality, documentation detail in their files, disrespecting a team member one minute then expecting help the next.

Trust me, everyone else on the team notices and responds according to their respective personalities. The introvert goes inside themselves making communication and recognizing this individual more difficult.

The passive aggressive is angry but would rather wait to set a trap for the prima or their leader.

Obviously, all these personalities acting out do not develop a team mentality.

You need to counsel with the May 2018 RentalOwner | 39

team as well as the individuals. Be sure to keep your supervisor in the loop. In your meetings take leadership responsibility for not dealing with these issues sooner.

Indicate that going forward you are also taking responsibility to get the team back on track with turns, response to all maintenance

requests and common area routines; spell out expectations in writing within a 30-day plan of action. Sit down with individuals weekly to determine progress. During these meetings, be transparent and direct about your thoughts and intentions.

Document and coordinate your actions with your community manager. By the end of the 30 days you should be able to determine

what comes next for each team member. As the leader going forward, communicate sooner and keep everyone on a performancebased plan. Personalities will calm down with all the emphasis on performance, pride for team accomplishments and positive resident feedback.

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In September 2018, members will journey east to the mystic and ancient land of China, with a rich history stretching back 3,700 years to the 17th century B.C. It will be a trip of discovery and wonder at nearly Chengdu every turn over the course of a 24-day © Birdiegal717 | Dreamstime.com grand adventure. Not all tours to China are created equal, many low cost tours are subsidized by endless forced shopping stops. Stewart Tours’ Grand China Dynasty is not one of those tours. We have partnered with one of the best land operators in China to create a unique experience in the land of the dragon. Instead of daily shopping stops, we’ll feature a number of cultural programs that will give you a perspective of life in China up close and personal. Imagine dining in a Chinese home or visiting a rural village to witness a Yao Dong (cave dwelling). lace ummer Pa

S

We’ll start in the north in the capital, Beijing. There we’ll explore the city, including Tiananmen Square, the Forbidden City, and the Summer Palace. Our visit to the Great Wall of China will feature the more original and less visited Mutianyu section of the Wall.

We’ll take a beautiful aerial tram ride to reach it. In Beijing, we’ll also experience and explore Hutongs (alleyways) by rickshaw. The Hutongs are mazelike neighborhoods of shops, homes and businesses.

See life and all of its goings-on deep in the old neighborhoods of Beijing. We’ll stop at a traditional

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| Dream st

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Terra Cott a Warriors

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Chinese courtyard home for wonderful lunch with a local family.

Then it’s off to Xian. Located in the Yellow River Basin in China’s heartland, Xian is one of the birthplaces of civilization. It has seen 3,100 years of development over 11 dynasties and is home to the world famous Terra Cotta Warriors. There will be two days of touring in Xian including the Yao Dong Caves, Terra Cotta Warriors, the Wild Goose Pagoda and a wonderful Tang Dynasty stage show.

May 2018 RentalOwner | 43

We leave Chongqing first class by high-speed train and go inland to Chengdu to visit the famous ambassadors of China, the iconic Pandas. Chengdu is China’s most relaxed city and home to the Giant Panda Breeding Center, the largest panda reserve in the world. Next we’ll visit the beautiful bamboo teahouses popular in this region. We will also visit Guilin and Hong Kong as well, all multi-night stays.

Next we’ll deviate from rural China and step into 21st century China - Shanghai. The Bund was at the heart of Colonial Shanghai, flanked on one side by the Huangpu River. This futuristic skyline is breathtaking and a glimpse into a different China, a commercial powerhouse on the Pacific Rim. Just north of Shanghai is Suzhou, which is often referred by the Chinese as the “Venice of the East.” Suzhou is a 2,500-year-old city renowned the world over for its traditional gardens, ancient canals and silk production. In 1997 Suzhou’s classic garden was designated an UNESCO World Heritage Site.

From Shanghai, we’ll fly to Yichang to board the Century Paragon, one of the best riverboats that ply the ancient waters of the Yangtze River. Your private balcony stateroom will be your home for the next 4 nights as we sail from Yichang to Chongqing. The softly layered peaks form a surreal backdrop as our ship courses through the rugged canyons. So sheer are the cliffs that it is said the sun rarely penetrates.

The river trip will be filled with touring ashore and cultural experiences aboard the riverboat. There will also be a visit to the astounding Three Gorges Dam, one of the largest projects of its type a 17-year engineering feat.

There is so much to see across 24 days, too much to be detailed here. We are happy to send you our 12-page brochure on the tour where you can see all the wonderful details and adventures. Contact us at Stewart Tours, 1.866.944.3036 or visit online at StewartTours.com

24 Amazing Days Including ALL AIRFARE $7,299 pp SEPT 3-26, 2018

Multifamily Lending San Diego, CA

FINANCING REAL ESTATE. INVESTING IN RELATIONSHIPS. Contact me for Pricing Wendy Hejna Regional Director 949-517-0505 WendyHejna@umpquabank.com umpquacrelending.com Subject to loan approval. Programs subject to change without notice.

44 | RentalOwner May 2018

$1,100,000

San Diego, CA

$1,600,000

• $1MM to $15MM • 3, 5, or 7 year fixed rates • 30 year loan / 30 year amortization • Up to 75% LTV / 1:15:1 DSCR • Rate lock at loan application • Flexible step-down prepayment schedule • No impounds for taxes, insurance, or capital improvements • Limited recourse available / Interest only available • Multifamily, mixed-use and mobile home parks Member FDIC Equal Housing Lender

SBA Preferred Lender

CBC18.0220

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connected ••••• to energy-efficiency We offer energy-efficiency rebates and incentives for improvements made to multifamily dwellings with two or more units, as well as to mobile home parks. With these solutions, you can save energy and money now and in the long-term, as well as create a more comfortable home environment for your tenants.

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46 | RentalOwner May 2018

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2018

50 | RentalOwner May 2018

Property Managers

Director y # 5150 Baltimore Dr at the Crossroads | Euston Management..........(858) 793-8899 A ADD Realty, Inc.................. (619) 232-6811 All Points Real Estate........ (619) 298-7724 Alliance Investment Corp..(858) 597-4900 Antelope Ridge (Sentinel Real Estate)...... ..............................................(951) 672-8181 APSA Investments Corp....(858) 610-2154 Arbor Terrace.................... (619) 293-3612 Arbors at California Oaks Apartment Homes................................. (951) 461-3264 Ascent Real Estate..............(858) 551-9600 Asset Property Management...................... ..............................................(858) 560-9363 Avenue 5..............................(206) 582-3333 Award Property Mgmt..... (619) 471-1755 B Barone Galasso & Associates, Inc............... ..............................................(619) 236-9353 Benson Properties............. (619) 977-0622 Berkshire Communities....(408) 614-5587 Bob Cota Realty................. (619) 465-9934 Brennan...............................(619) 281-2704 Brentwood Management Co....................... ..............................................(619) 220-8595 Bridge Property Management................... ..............................................(801) 716-5795 Brycorp, Inc. .......................(619) 920-7174 Buchanan Property Management Corp.... ..............................................(619) 269-0276 C Cambridge Management Group, Inc......... ..............................................(760) 690-3949 Canyon Rim| Fairfield Residential............. ............................................. (858) 672-2001 Canyonwood ......................(619) 501-2838 Capital Growth Properties, Inc.................. ............................................. (858) 454-8857 Casa Linda Apartments.....(619) 254-9513 Cavanaugh Properties.......(619) 395-1166 Centre City Property Management Company............................. (619) 296-6699 Chase Pacific Property Management and Real Estate Services.......... (858) 271-8841 Choice Properties / Point Loma Real Estate................................... (619) 223-4075 City of San Marcos............ (760) 744-1050 City View Apartments|Greystar................. ..............................................(619) 234-0134 Community Research Foundation, Inc..... ............................................. (619) 275-0822

D Dakota Apartments| Fairfield Residential ..............................................(951) 926-8200 Delta Property Management...................... ..............................................(619) 465-5851 Douglas Allred Company.. (858) 793-0202 Dylan Point Loma|Greystar.(760) 612-9172

L L.E.W. Management.......... (619) 440-8915 Land Trek Property Management............. ............................................. (760) 758-6000 Lincoln Military Housing. (858) 874-8100 Lisa's Property Managment.(858) 243-8028 Lyon Living..........................(949) 838-1274

E Eagle Glen Apartments | Greystar............. ..............................................(951) 461-4565 Essel Manager, Inc............ (619) 239-4300 Eucalyptus Apartments.... (760) 630-6477 Euston Management..........(858) 793-8899 EV Lofts | Greystar.............(619) 452-2892

M Margarita Summit | Euston Management ..............................................(951) 676-1921 Mariner's Point Holdings LLC.................... ..............................................(858) 350-2564 Maya Linda Apartments... (858) 566-5350 MCB Camp Pendleton Family Housing Office................................... (760) 725-1459 McLain Properties..............(760) 434-6161 Melroy Asset Management.(858) 483-5111 MG Properties.................... (858) 658-0500 Mira Bella Apartments | Simpson Property Group.................. (858) 560-5720 More Property Management...................... ............................................. (858) 514-8201

F Fairfield Residential Company LLC........... ..............................................(858) 457-2123 FBS Property, AMO .......... (619) 286-4721 FDC Management, Inc...... (714) 685-7000 Foothills at Old Town........(951) 676-7545 G Gables Residential Corporate..................... ............................................. (858) 684-3601 Gables Residential Corporate Office.......... ..............................................(858) 684-3601 Greystar Real Estate Partners.................... ............................................. (602) 522-1200 Griswold Real Estate Mgmt., Inc................ ............................................. (858) 597-6100 H H.G. Fenton Company........ (619) 400-0120 Hanken, Cono, Assad & Co..(619) 698-4770.

Harprop, Inc........................ (650) 941-6900 Heartland Associates Inc... (619) 462-2082 Homes Management, ATS Homes, Inc....... . ............................................... (760) 432-4663 Horizon Properties Management Service. . ............................................... (619) 482-3054 Humphreys Residential..... (619) 865-0389 I IMT Sorrento Valley......... (858) 530-2100 Income Property Advisors Inc................... ..............................................(619) 302-0363 Integrity Plus Property Management....... ..............................................(619) 546-4999 Interfaith Housing Assistance Corporation........................ (619) 668-1532 Investors Property Management Group.. ..............................................(760) 967-4764 IPI Property Management.(858) 277-2700 J JHB California Properties, LLC................... ..............................................(760) 722-6421 Johnston Property Management, Inc....... ............................................. (760) 944-0703 JS Tamers ...........................(619) 403- 5567 K Kevin Robinson................... (619) 265-5859 Kleege Enterprises............. (858) 481-3081

N Noah Realty.........................(858) 504-0416 O OOcean Breeze Apartments | Greystar..... ..............................................(619) 428-3369 Ottman Properties BC; LTD. a British Columbia Canada Corporation................... ............................................. (415) 398-3010 P Pacific Commercial Management, Inc...... ............................................. (858) 450-6886 Pacifica SD Management...(619) 296-9000 Parkdale Apartments | Norco Mgmt. Corp. ..............................................(760) 737-9017 Pasas Properties, Inc..........(619) 607-7560 Pedro Ferreira.................... (619) 224-0306 People Helping Others Prop. Mgmt.......... ............................................. (619) 282-5400 Pierside | Greystar..............(949) 202-3991 Pinnacle Property Management Services, LLC....................................... (949) 250-5302 Prime Group| Coral Bay Park & Canyons.. ..............................................(619) 276-1188 Prime Group|Avion at Spectrum............... ..............................................(858) 277-9191 Professional Real Estate Management...... ............................................. (619) 297-7736 R R & V Management ............. (619) 285-5500 R. A. Snyder Properties, Inc........................... ................................................ (619) 297-0274 REC Properties| PeĂƒÂąasquitos Point Apts.... ................................................ (858) 484-5047 Rehmann Realty Group....... (619) 440-5669 RG Investment Real Estate Services Inc...... ................................................ (858) 268-5004 Rohn Properties Management...................... ................................................ (619) 990-7433 Rolling Hills Gardens | Greystar.................... .................................................(619) 482-7583 May 2018 RentalOwner | 51

S S. Wilson Management...... (760) 788-3995 San Diego Housing Commission................... .............................................. (619) 578-7531 San Diego Properties and Management...... ............................................... (619) 972-1338 San Diego Realty Services. (619) 713-1044 Sardo Properties.................. (619) 405-9418 SCCC JRD Investments........ (858) 724-0220 Sea West Property Management.................. ............................................... (760) 452-2900 Seapoint Properties, Inc.... (858) 866-5636 Shapell Properties, Inc....... (323) 988-7590 South Bay Community Services.................... .............................................. (619) 420-3620 Strat Prop Management, Inc......................... .............................................. (619) 295-2211 Strata Equity Group............ (858) 546-0900 Sun An Sea Property Mgmt........................... .............................................. (619) 298-4160 SunRidge Properties, Inc.. (858) 578-3600 Sunrise Management Company AMO.......... ............................................... (858) 751-6330 Sunset View Apartments | Greystar............. ............................................... (760) 433-2900 SVN Asset Advisory Group.(858) 452-9100 T Team Bourda Incorporated.(858) 279-6265 Terraces at La Jolla Village | Greystar.......... ............................................... (888) 924-1297 Thatcher Properties, Inc... (619) 286-4250 The Atherton...................... (619) 691-7733 The Hanover Company..... (713) 267-2100 The Helm Management..... (619) 589-6222 The Lofts at 655 Sixth|Greystar..................... ............................................... (619) 238-2445 The Lofts at 677 Seventh|Greystar............... ............................................... (619) 696-8096 The Premiere Residential , LLC.................... .............................................. (858) 455-7711 The Summit at Point Loma | Avenue 5........ ............................................... (619) 223-1390 The Terraces Apartments at Escondido.... . ............................................... (760) 735-5140 TLC Real Estate and Property Management, Inc................ (951) 505-9627 Torrey Pines Property Management........... .............................................. (858) 454-4200 Trilar Management Group.(760) 929-4940 Trinity Property Consultants........................ .............................................. (949) 299-0812 Tuscany Hills Apartments | Euston Management........................ (760) 744-9339

W Waterton Residential| River Oaks.............. ............................................. (760) 721-8585 West Park Apartments|Greystar................ ..............................................(619) 223-7777 Whispering Oaks Apartments | Greystar.. ...............................................(760)471-1262 Willin Properties............... (619) 298-0500 Winn Residential................(559) 435-3434 Z Zimmerman Property Management......... ..............................................(619) 546-5361

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U UDR, Inc.............................. (720) 283-6120 V Valor Property Management..................... ..............................................(619) 988-3444 Verge Apartments | Greystar..................... ..............................................(619) 677-6426 Villages of Bonita Glen......(619) 371-3245 Vista Pointe Apartments (RCMI)............... ............................................. (951) 894-2439 52 | RentalOwner May 2018

Special pricing for SDCAA members.

Contact Hung Luong at 619-718-5131 Or email: hung.luong@sduniontribune.com

Supplier

Director y 1031 Exchange Services, & Trust Services

Kole Realty Inc..........................................(858) 848-4274

Accounting

Encore Partners LLP..............................(858) 549-9410

Advertising & Marketing

Apartments.com.................................... (888) 658-7368 Conversion Logix...................................(866) 297-4914 ForRent.com...........................................(800) 344-2295 RentPath................................................. (858) 220-8521 Zillow Group Rentals.............................(206) 757-4830

Cabinet and Countertops

Designer Quartz......................................(858) 775-6446 Grand Design Kitchens..........................(760) 789-0992

Cabinet Refacing & Installation

Smart Cabinetry.....................................(612) 961-5411

Carbon Monoxide Alarm Compliance

Mr. Rekey Locksmith............................ (619) 234-5397

Carpet Cleaning

Environmental: Asbestos/Lead/ Mold

Cleaning & Janitorial Services

Appliance Parts Company.....................(480) 755-5540

Appliance Sales

Expressions Home Gallery................... (800) 550-4227 R & B Wholesale Distributors, Inc...... (909) 230-5400

Asphalt & Asphalt Maintenance

AMS Paving, Inc......................................(858) 880-6133 Apache Asphalt & Seal Corp................ (760) 598-8855 Aztec Paving, Inc................................... (619) 465-9813 George W. Weir Asphalt Const., Inc... (760) 746-0232

Attorneys-At-Law

D'Egidio Licari Townsend & Shah.......(619) 550-3011 FastEvict.com Law Group......................(800) 686-8686 Heinz & Feinberg.................................. (619) 238-5454 Heys & Cox, Attorneys at Law..............(619) 595-4890 Kimball, Tirey & St. John LLP.............. (619) 234-1690 Todd A. Brisco & Associates, APC....... (714) 634-2814

Backflow Testing

Pacific Backflow Company, Inc........... (760) 639-4000

Banks

San Diego Private Bank.........................(858) 519-2987 Silvergate Bank.......................................(858) 202-0508

Bathroom Refinishing

American Bathtub Refinishers............ (619) 265-9200 Citiwide Restoration..............................(858) 231-2801

Bathroom Remodeling & Refinishing

The Phoenix Staffing.............................(858) 799-0665

Carpet Sales & Flooring

Appliance Leasing

Appliance Parts & Repair

Employment Agency/Staffing Agency Energy Management

AJW Facilities and Construction..........(858) 429-5641 Appliance Warehouse of America...... (619) 750-9533

American Technologies Restoration.. (858) 530-2400 BELFOR USA Group, Inc........................ (858) 847-9886 Bonded Inc............................................. (858) 576-8400 Hersum Construction Inc.................... (858) 373-5900 Orange Restoration................................(858) 836-2415 Pinnacle Services...................................(858) 737-6317

Bonded Inc............................................. (858) 576-8400 Cleanology Housekeeping Personnel Service............ . ..................................................................(619) 281-2532 America's Finest Carpet Company..... (800) 888-1568 Bonded Inc............................................. (858) 576-8400 G. B. Sales................................................ (858) 571-3600 Interior Logic Group ............................ (858) 496-5222 J & C Carpet Company.......................... (619) 498-1424 Sid's Carpet Barn, Inc........................... (619) 477-7000 Turnaround Solutions..........................(858) 761- 4451

Air Duct-Dryer Vent Cleaning

Emergency Service Flood/Fire

Atlas Property Service.......................... (858) 513-2767 Cleanology Housekeeping Personnel Service.............. ................................................................. (619) 281-2532 Pacific Coast Cleaning, Inc................... (858) 565-1603 Pegasus Building Services.....................(858) 444-2290 Suite Cleaning.........................................(619) 434-9961 Sunset Commercial Services............... (619) 252-4999

Coin-Operated Laundry Equipment

All Valley Washer Service.................... (800) 247-1100 CSC ServiceWorks................................. (800) 954-9000 PWS - The Laundry Company............. (858) 560-6969 WASH Multifamily Laundry Systems. (858) 279-1234 Washtek, Inc.......................................... (760) 735-2495

Collections

FastEvict.com Law Group......................(800) 686-8686 Genesis Credit Management................(310) 857-0272 Kimball, Tirey & St. John LLP.............. (619) 234-1690

Concrete Services

Saber........................................................(800) 922-2488

Construction and Remodeling

San Diego Gas & Electric.......................(619) 696-4318 TRC Energy Services............................. (916) 962-7001

Alliance Environmental Group, Inc.... (877) 858-6220 American Technologies Restoration.. (858) 530-2400 Central Valley Environmental San Diego...................... ..................................................................(619) 838-4035 Envirocheck............................................(858) 952-6368

Equipment Rentals

Compact Power Rental..........................(803) 992-3585

Events

Wine and Paint Apartments.................(619) 832-1278

Evictions

Fast Eviction Service..............................(800) 686-8686 Kimball, Tirey & St. John LLP.............. (619) 234-1690

Exterminators

Innovative Pest Solutions ....................(800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Financial Services

CBRE.........................................................(858) 449-9484 Chase Commercial Term Lending...... (619) 464-0573 Edward Jones..........................................(619) 660-9060 Inter Capital Network............................(844) 938-6333 Point Loma Credit Union..................... (858) 243-7471 Woodbury Financial..............................(619) 559-8164

Fire Equipment Sales & Service

All County Fire, Inc............................... (619) 284-4770 Symons Fire Protection.........................(619) 588-6364 Telgian Corporation..............................(877) 835-4426

Approved Contractor Inc......................(619) 933-8306 Generation Contracting & Emergency Services, Inc.. . ..................................................................(858) 679-9928 Hersum Construction Inc.................... (858) 373-5900 McMillin Contracting Services........... (619) 401-7000 OneSource San Diego............................ (858) 228-7036 Primeco Construction............................(760)390-3189 Triskell Restorations, Inc......................(951) 676-1001 Workright Property Services Inc........ (858) 751-6312

Fitness Equipment & Sales

Construction Management

Opti-Fit.................................................... (619) 822-7370

Flood Damage

Citiwide Restoration..............................(858) 231-2801 Generation Contracting & Emergency Services, Inc.. . ..................................................................(858) 679-9928 Hersum Construction Inc.................... (858) 373-5900

Floor Coverings

3 in One Bathtub and Kitchen Refinishing Inc............. ..................................................................(619) 575-9253 American Bathtub Refinishers............ (619) 265-9200 Bill Howe Plumbing, Inc....................... (619) 286-6348 Calbath.................................................... (949) 263-0779

AJW Facilities and Construction..........(858) 429-5641 Southern Cross Property Consultants.(858) 395-8657 iSuite360..................................................(800) 217-2169

Bonded Inc............................................. (858) 576-8400 Resource Floors, Inc. .............................(858) 444-1260 Seamless Flooring, LLC..........................(858) 257-2586 Shaw Industries, Inc..............................(619) 886-2179 Turnaround Solutions..........................(858) 761- 4451 Urban Surfaces.......................................(951) 738-9301

Bathtub Liners

Deck Coating

Furniture Rentals

American Bathtub Refinishers............ (619) 265-9200 Bath Fitter.............................................. (619) 447-2000

Bed Bug Services

Innovative Pest Solutions ....................(800) 871-9878

Bee Removal

Innovative Pest Solutions ....................(800) 871-9878

Blinds

America's Finest Carpet Company..... (800) 888-1568 Bonded Inc............................................. (858) 576-8400

Brokerage

ABI Multifamily......................................(858) 256-7690 Coldwell Banker West - Multi-Family.(619) 483-1031

Data Capturing Software

Life Deck/Pacific Pebbles..................... (619) 262-8600

Decks and Patios

Best Rate Repair.......................................619-229-0116

Developer of Apartments

OliverMcMillan Foster LLC.................. (619) 321-1111

Drain & Sewer Cleaning

Bill Howe Plumbing, Inc....................... (619) 286-6348

Electrical Contractors

Kennedy Electric................................... (619) 582-6568

Brook Furniture Rental........................ (858) 271-0107 Cort Furniture Rental........................... (858) 549-0800 Cort Furniture........................................(909) 256-0090

Furniture Sales

Crowning Touch Installations..............(760) 224-4555

Garage Door and Repairs

Garage Door Medics...............................(619) 704-1483

Gates

Controlled Entry Specialists, Inc........ (619) 670-8100

Electronic Key Access

Community Controls............................ (801) 508-8672 May 2018 RentalOwner | 53

General Contractors

FSI Construction.....................................(972) 880-5171 Generation Contracting & Emergency Services, Inc.. . ..................................................................(858) 679-9928 Har-Bro Construction & Consulting, Inc....................... ................................................................. (619) 398-0200 Hersum Construction Inc.................... (858) 373-5900 Larry O'Dell Construction.................... (619) 501-5252 M. C. Contracting Service.................... (619) 282-3083 McMillin Contracting Services........... (619) 401-7000

Gifts

Suzie's Gourmet Gifts............................(858) 449-3900

Heating & Air Conditioning

Bill Howe Plumbing, Inc....................... (619) 286-6348 Sam's Heating and Air Conditioning, Inc...................... ................................................................. (619) 697-9824

Housing & Redevelopment

Volunteers of America..........................(619) 444-1422

Human Resources

San Diego Employers Assoc................. (858) 505-0024

Insurance

D&S Insurance & Financial Services...(619) 279-6443 Farmers Insurance McWhirter Agency......................... ..................................................................(619) 463-7320 North County Insurance.......................(760) 745-9511 Renters Legal Liability.......................... (801) 928-7015 Snapp & Associates Insurance Services, Inc................. ..................................................................(619) 908-3100 State Farm Insurance - Rick Wiese Agency.................. ................................................................. (619) 293-7211 State Farm Insurance- Hollie Allen.....(619) 482-8800 Willis Insurance Services of California.(858) 678-2121

Insurance Adjuster

The Greenspan Co./Adjusters International................ ..................................................................(760) 405-4139

Internet Advertising Service

Apartments.com.................................... (888) 658-7368 WebListers LLC...................................... (800) 784-2155

Internet Marketing

ApartmentSEO........................................(562) 448-8735

Internet Service Provider

Aletho Technologies..............................(877) 226-0355

Janitorial Services

Maintenance & Repair

Generation Contracting & Emergency Services, Inc.. . ..................................................................(858) 679-9928 Larry O'Dell Construction.................... (619) 501-5252 PCC Trip Hazard Removal.....................(760) 658-6116

Maintenance Supply

Property Management Personnel

ALN Apartment Data, Inc......................(800) 643-6416

Mold Inspections & Remediation

American Technologies Restoration.. (858) 530-2400 Bill Howe Plumbing, Inc....................... (619) 286-6348 Citiwide Restoration..............................(858) 231-2801 Generation Contracting & Emergency Services, Inc.. . ..................................................................(858) 679-9928 Hersum Construction Inc.................... (858) 373-5900

Moving Services

Pack It Movers........................................(619) 305-6972 Priority Moving..................................... (858) 689-2525 Republic Moving & Storage................. (619) 591-0070

Mystery Shopping

Ellis, Partners in Management Solutions...................... ................................................................. (972) 256-3767

Online Payment

PayLease, LLC......................................... (866) 729-5327 PayRent.com...........................................(619) 247-6139

Paint Manufacturers & Supplies

Dunn-Edwards Corporation................ (619) 884-3866 Sherwin-Williams Co............................ (858) 496-8925 Vista Paint Corporation....................... (619) 277-6778

Painting

CertaPro Painters.................................. (760) 580-3091 Citiwide Restoration..............................(858) 231-2801 Done-Rite Painting Inc......................... (619) 977-0241 Dynamix Painting, Inc.......................... (760) 787-0269 General Coatings Corporation............ (858) 587-1277 Jana Harris Painting Inc....................... (619) 917-9037 Pilot Painting and Construction..........(714) 229-5900 Pro-Tech Painting Company............... (858) 527-0200 Truline Painting Inc.............................. (619) 663-5878

Parking Enforcement

Reliant Parking Solutions.................... (888) 977-6848

Paving Maintenance

Landscape Maintenance & Service

Pest Control

Bill Howe Plumbing, Inc....................... (619) 286-6348 Cable, Pipe & Leak Detection, Inc....... (619) 873-1530 Triple Plus LTD.....................................972-72-2211370

Lenders

Reliant Parking Solutions.................... (888) 977-6848 AMS Paving, Inc......................................(858) 880-6133 Eagle Paving........................................... (858) 486-6400 Corky's Pest Control............................. (800) 901-1102 Dewey Pest Control................................(760) 744-3173 Innovative Pest Solutions.....................(800) 871-9878 Lloyd Pest Control................................. (800) 570-2847 Pestgon Inc............................................. (760) 724-8100

PGS

AEI Corporation......................................(949) 474-3070

Plumbing

ASAP Drain Guys & Plumbing..............(760) 721-2904 Bill Howe Plumbing, Inc....................... (619) 286-6348 Colepepper Services..............................(619) 838-1322 Emory Plumbing.....................................(858) 483-6880 Mega Western Sales...............................(310) 323-7900 Pacific Drain and Plumbing................. (760) 436-8600 Workright Property Services Inc........ (858) 751-6312

Chase Commercial Term Lending...... (619) 464-0573 Luther Burbank Savings....................... (619) 405-9961

Plumbing Fixtures

Locksmith

Pool Furniture

Mr. Rekey Locksmith............................ (619) 234-5397 54 | RentalOwner May 2018

PostNet Ca260.........................................(619) 501-0869

Market Research

Kitchen Remodeling

Leak Detection

Printing Services

Property Management

Parking Management

A Plus Tree Care, Inc..............................(866) 815-2525 Bemus Landscape, Inc...........................(760) 497-9625 Christian Landscape Company.............(619) 291-8678 LaBahn's Landscaping.......................... (619) 579-9151 Landcare Logic....................................... (858) 560-8555 Landscapes USA......................................(619) 458-8055 Liberty Landscaping, Inc........................(951)683-2999 M. C. Contracting Service.................... (619) 282-3083 New Way Landscape and Tree Service.(858) 505-8300 Pacific Green Landscape, Inc............... (619) 390-9962 So Cal Tree Care, Inc............................. (888) 706-8733

Gardner Outdoor and Pool Remodeling........................ ................................................................. (619) 593-8880

HD Supply............................................... (760) 809-1470 Wilmar ....................................................(909) 203-9801

DAPA Janitorial Services.......................(619) 221-9292 SeaCrest Services...................................(858) 452-3232 Hersum Construction Inc.................... (858) 373-5900 McMillin Contracting Services........... (619) 401-7000

Pool Maintenance & Refacing

Ferguson Enterprises............................ (888) 334-0004 Texacraft ............................................... (800) 327-1541

Wakeland Housing & Development... (619) 235-2296 BG Multifamily.......................................(619) 379-7874 Career Strategies................................... (619) 640-2250 Go-Staff, Inc........................................... (858) 292-8562 Link Staffing Services............................(858) 874-3334 NPM Staffing.......................................... (619) 804-2554

Property Management Software

AppFolio................................................. (866) 648-1536 Entrata.................................................... (949) 281-7293 Property Matrix.....................................(800) 795-4100 Yardi Systems........................................ (805) 699-2040

Rain Gutters

Seamless Rain Gutters Inc....................(619) 444-9191

Ratio Utility Billing Systems

Livable......................................................(877) 789-6027

Real Estate

ABI Multifamily......................................(858) 256-7690 ACI Apartments Office.......................... (619) 299-3000 Apartment Realty Group (ARG)...........(858) 952-1031 Coldwell Banker West - Multi-Family.(619) 483-1031 Real Property Advisors.........................(707) 573-9273 SVN Vanguard........................................(619) 658-1113 Voit Real Estate Services...................... (858) 453-0505

Refuse Removal

Dependable Disposal & Recycling.......(619) 460-3551 Valet Living............................................ (813) 248-1327 Waste Management.............................. (619) 596-5100

Renovations & Remodeling

AAA Refinishing Corp........................... (800) 456-1492 Bill Howe Plumbing, Inc....................... (619) 286-6348 Hersum Construction Inc.................... (858) 373-5900 Interstate Restoration Group.............. (714) 978-6400 Larry O'Dell Construction.................... (619) 501-5252 McMillin Contracting Services........... (619) 401-7000

Renters Insurance

Assurant Specialty Property............... (760) 936-5757 ePremium Insurance............................ (949) 370-7368

Repiping

Advanced Pipe, Restoration & Repipe.(888) 445-8720 Bill Howe Plumbing, Inc....................... (619) 286-6348

Reputation Management

SatisFacts Research............................... (866) 655-1490

Resident Retention

SatisFacts Research............................... (866) 655-1490

Resident Surveys

SatisFacts Research............................... (866) 655-1490

Roofing

A-1 All American Roofing Company.. (858) 537-5177 Commercial & Industrial Roofing....... (619) 465-3737 DILS Roofing & Exteriors..................... (760) 727-6000 Eberhard Benton Roofing Co............... (619) 291-6340 Montross Companies............................ (949) 855-7807 Premium Roof Services, Inc................ (619) 239-8880 RSI Roofing & Solar............................... (858) 278-7200 Sully-Jones Roofing............................... (800) 611-3110

Security Deposit

Assurant Specialty Property............... (760) 936-5757

Security Guard Patrol

Bald Eagle Security Services, Inc........ (619) 230-0022 City Wide Protection Services, Inc..... (619) 938-2333 Signal 88 Security of San Diego.(619) 363-SAFE (7233)

Security Services

California Safety Agency...................... (866) 996-6990 City Wide Protection Services, Inc..... (619) 938-2333 JDS Security............................................ (619) 781-8694 Kastle Systems.........................................(949)363-3526 RBW Security..........................................(619) 255-7626 Security First......................................... (619) 243-3992

Seismic Retrofit

Optimum Seismic...................................(323) 605-0000

Sewer & Drain Line Video

Bill Howe Plumbing, Inc....................... (619) 286-6348 Cable, Pipe & Leak Detection, Inc....... (619) 873-1530

Signs and Banners

Termite Control & Repair

Best Rate Repair.....................................(619) 229-0116

Towing Services

Expedite Towing....................................(619) 255-7179 Western Towing.....................................(619) 295-6577

Trauma Scene Clean Up

Bio-One San Diego....................................858-939-9985

Tree Services

Arborwell................................................ (888) 969-8733 So Cal Tree Care, Inc............................. (888) 706-8733

Water Conservation

Bill Howe Plumbing, Inc....................... (619) 286-6348

American Sub-Meters, Inc. dba California SubMeters......................................................(858) 571-8999 Indoor Water Conservation..................(619) 493-4705 Livable......................................................(877) 789-6027 Sustain-Ability Solutions......................(888) 657-7582

Smoke Alarm Compliance

Water Damage Restoration

Sign Bracket Store..................................(888) 919-7446

Slab Leaks

Mr. Rekey Locksmith............................ (619) 234-5397

Center for Sustainable Energy.............(858) 244-1177

Bill Howe Plumbing, Inc....................... (619) 286-6348 Bonded Inc............................................. (858) 576-8400 Generation Contracting & Emergency Services, Inc.. . ..................................................................(858) 679-9928 Hersum Construction Inc.................... (858) 373-5900 Restoration Management Company...(858) 935-1170 Servpro of Point Loma..........................(619) 275-2802 SERVPRO of San Diego City SW............(619) 269-5004 Servpro of Sorrento Valley/University City & Servpro of La Mesa/Lemon Grove...... (858) 527-1144

Submetering / Billing Services

Water Heaters

Smoke Free Housing

American Lung Association..................(619) 297-3901

Software

RealPage, Inc.......................................... (877) 325-7243

Solar

American Sub-Meters, Inc. dba California Sub-Meters............................................................(858) 571-8999 Conservice Utility Billing & Mgmt..... (602) 481-7440 Guardian Water & Power......................(877) 291-3141 Livable......................................................(877) 789-6027 Minol USA................................................(888) 766-1253

Tenant Screening

CIC ............................................................(800) 288-4757 Moco Inc................................................. (800) 814-8213

Bill Howe Plumbing, Inc....................... (619) 286-6348

Web Services

Resident360.............................................(855) 360-9327

Window Coverings

Bonded Inc............................................. (858) 576-8400 G. B. Sales................................................ (858) 571-3600 Specialty Apartment Supply............... (877) 630-2275

Window Washing

Horizon Professional Window Cleaning, Inc.............. ................................................................. (858) 248-1870

Windows

Milgard Manufacturing - Temecula... (951) 334-1584 Newman Replacement Windows........ (760) 438-8080 Western Window Sale & Install.......... (858) 569-5091

Wood Damage Repair

Best Rate Repair.................................... (619) 229-0116

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May 2018 RentalOwner | 55

Advertiser Index advertising 52 Union-Tribune 619-718-5131 air duct cleaning 6 Bonded Carpet 800-734-6801 appliance sales IFC Ferguson Enterprises, Inc. 619-595-5600 banks IBC Chase Multifamily Lending 619-464-1597 619-464-0573 44 Umpqua 949-517-0505 bathroom remodeling 41 3 in 1 Bathtub and Kitchen Refinishing 800-516-7299 20 American Bathtub Refinishing 619-265-9200

damage restoration 55 Hersum Construction 858-373-5900 Pacific Coast Construction 760-298-3170 deck coatings & waterproofing 22 Medrano 619-264-3434 40 Pacific Coast Construction & Water Proofing 760-298-3170 drawers 47 The Drawer Depot 619-873-4240 electrical contractors 40 Kennedy Electric 619-464-6568 energy & utilities 46 SDG&E 800-644-6133

bathtub liners 20 American Bathtub Refinishing 619-265-9200

evictions 47 FastEvic.com 800-686-8686

bathtub refinishing 41 3 in 1 Bathtub and Kitchen Refinishing 1-800-516-7299 20 American Bathtub Refinishing 619-265-9200

foundation repair 13 Ram Jack Pacific 619-726-0052

broker/real estate 18 Real Property Advisors, Inc 760-815-4124 37 Terry Moore 619-889-1031

general contractors 40 Pacific Coast Construction 760-298-3170 kitchen refinishing 41 3 in 1 Bathtub and Kitchen Refinishing 800-516-7299

carpet cleaning 6 Bonded Carpet 800-734-6801

insurance 8 Scott Held Insurance Brokers 858-332-2220

carpet sales 6 Bonded Carpet 800-734-6801

paving 13 AMS Paving 858-880-6133

coin operated laundry 9 PWS Laundry Services 800-307-1234 12 Wash Multifamily Laundry 800-777-1484

pest control BC Corky's Pest Control 800-333-7138 38 Innovative Pest Solutions 800-871-9878 19 Lloyd Pest Control 800-223-2847

concrete services 13 Ram Jack Pacific 619-726-0052

56 | RentalOwner May 2018

plumbing 47 ASAP Drain Guys and Plumbing 619-581-2127 23 Bill Howe Plumbing, Heating & Air Conditioning Inc 800-Bill Howe property management 5 Harland Property Management 858-367-0343 refuse removal 8 Dependable Disposal 619-460-3551 security patrol 22 Signal 88 Security of San Diego 619-363-7233 tenant screening 36 Infolink Resident Screening 888.762.7313 termite Control 19 Lloyd Pest Control 800-223-2847 towing 14 Western Towing 619-297-8697 water heaters 47 ASAP Drain Guys and Plulmbing 619-581-2127 IFC Ferguson Enterprises, Inc. 619-595-5600 windows 42 Newman Replacement Windows 619-677-6511 760-764-4553

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Kristy Blair, CCIM Executive Director CCIM Board of Directors Member, SDCAA (619) 464-1597 kristy.blair@chase.com Credit is subject to approval. Rates and programs are subject to change; certain restrictions apply. Terms and conditions subject to commitment letter. Products and services provided by JPMorgan Chase Bank, N.A. #1 claim based on 2017 FDIC data. Š2018 JPMorgan Chase & Co. All rights reserved. Chase is a marketing name for certain businesses of JPMorgan Chase & Co. and JPMorgan Chase Bank, N.A., Member FDIC. 427567

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