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Home is where the hearth is

Inside

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . 2 The new wood heater standards . . .. . . . . . 3 News in brief . . . . . . . . . . . . . . . . . . . . . 4-5 Why do wood heaters smoke? . . . . . . . . 6-7 How does a chimney work? . . . . . . . . . . 8-9 The cost of illegal firewood . . . . . . . . . . . 10

SmartBurn-the ultimate chimney cleaning system . . . . . . . . . . . . . . . . . . . . 11 Customer feedback . . . . . . . . . . . . . . 12-13 Australian Home Heating Industry work . . . 14 Chickpea & pasta soup recipe . . . . . . . . . 15 Winter word search . . . . . . . . . . . . . . . . . . 16

WINTER 2019


SMARTBURN NEWS

Welcome

Welcome to the 2019 heating season, a New Year with many opportunities, changes and surprises ahead for all of us. Each year we look back with great pride at the many accomplishments, successes and wonderful work that happens within our walls every day. We are fortunate enough to have a compassionate, committed and hard-working team of professionals at SmartBurn and we thank them for consistently living our values and delivering on our vision of ‘best’. We strongly value the integrity behind our promises and are committed to delivering you technical expertise and customer service that exceeds expectations. I’ve noticed that in both life and in my work, every passing year develops its own theme. My 2018 theme was that of resilience, where my passion for water skiing continued to bring me lessons about life. After a great summer season, I took a fall in late May that resulted in a lot of metal work holding my wrist together (a plate, pins and numerous screws in fact) but the real payoff from the struggle has been newfound resilience, strength and to take time to slow down and appreciate life. Our newsletter this year covers a number of areas we are working and focused on. I hope you enjoy the read and it provides valuable information, not just about SmartBurn, but also about some aspects of this great industry we work in. As we count our blessings, we send each of you our best wishes for a bright, happy and wonderful year filled with peace and good health. So hug your family, kiss the ones you love and call your best friend. Stop and smell the roses, appreciate how good that meal tastes, pour the extra glass of wine and give yourself permission to pursue your passion, who knows where it will lead, hopefully not to hospital! Best wishes,

Glenn & Lisa Fretwell

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More Heat & Less Smoke From Your Wood Fire


HOME IS WHERE THE HEARTH IS

The New Standards Does your wood heater conform to Australian Standards? Did you know that all new wood heaters in Australia have to conform to standards for emissions and efficiency? Taking effect August 2019 the Australian wood heating industry has voluntarily adopted new standards that will ensure heaters have an efficiency of at least 60% and particle emissions not greater than 1.5g/kg. Certified heaters under this new standard generate less smoke (fewer particles) and use less wood to create more heat. Minimising wood smoke pollution contributes to significant benefits for everyone by improving our air quality, reducing the maintenance and running costs of your wood heater, and saving you money.

If you think it’s time to upgrade your heater (if it's 15-20 years old) than you will be pleasantly surprised with the new technology available. New wood heaters burn less wood and are more efficient and ensure more smoke is burned within the firebox before exiting the stove. If you are looking at purchasing a wood heater, be sure to check if the unit has an Australian Certificate of Compliance. You can check if the unit you are looking at is compliant by visiting www.certifiedwoodheaters.com.au

All wood heaters sold in Australia should have a compliance plate stating it conforms to the Australian Standard for emissions (AS/NZS 4013:2014) and efficiency (AS/NZS 4012:2014). Do I need to upgrade my wood heater? No. Wood heaters already sold on the Australian market need to meet some of the world's strictest requirements making wood heating not only a great way to heat your home and save money, but an environmentally friendly option using a sustainable source of energy. Example of a compliance plate

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SMARTBURN NEWS

2018 News in brief SPRING 2018

Independent Hardware Group Expo Glenn and Lisa Horton (Marketing Manager) attended the Independent Hardware Group Expo where Mitre 10 and Home Timber and Hardware businesses came together for their annual industry expo. 600 members and 2000 suppliers gathered at the Adelaide Convention Centre to attend business sessions, arrange orders, learn and network.

Hearth, Patio, Barbeque Expo Nashville, USA The Hearth Patio & Barbecue Expo was a 3 day event held from 8th to 10th March at the Music City Centre in Nashville, USA. This event showcased the latest home heating solutions, grilling accessories, outdoor kitchens and furniture.

Biomass Innovation Expo - Milan, Italy Biomass is a renewable energy resource derived from the by-products of the timber industry, agricultural crops, raw materials from forests and household waste. Biomass is an important source of energy and the most important fuel worldwide after coal, oil and natural gas. Glenn attended the Biomass Innovation Expo to keep in touch with global trends and hear more about how biomass is becoming the key energy resource for global sustainable development.

Did you know? The two main causes of blackened heater glass are wet wood and in-proper startup technique?

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More Heat & Less Smoke From Your Wood Fire


HOME IS WHERE THE HEARTH IS

In Store Training Currently there are 1158 Retailers throughout Australia stocking SmartBurn. Glenn regularly goes on the road for store training and visits. This training allows store staff to strengthen their knowledge and skill base, which provides both the individual and organisation as a whole with benefits.

AHHA - Australian Home Heating Conference Glenn & Lisa Horton (Marketing Manager) attended the annual AHHA AGM and Industry Conference in Adelaide. There’s nothing like being in a room of like-minded people and industry peers to learn something new and “better” ourselves. The conference program included speeches by the Australian Competition & Consumer Commission, The Firewood Association, Landcare Australia, the New Zealand Home Heating Association and both the General Manager for the Australian Home Heating Association and board members.

SmartBurn Manufacturing At the heart of what SmartBurn does is the belief that securing people, information and technology in Australia ensures business continuity and reputation. Whilst taking manufacturing overseas has become a standard move for many Australian companies to increase profitability, we choose to remain on home soil. So if you think like us and want a strong, globally competitive manufacturing sector in Australia, and the jobs that flow from it, ensure you purchase “Made in Australia” products where possible.

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SMARTBURN NEWS

Why do wood heaters smoke? SPRING 2018

When wood is heated to a high enough temperature it breaks into a complex mixture of gases. These gases burn in the presence of oxygen to give off heat. If there is not enough heat, the gases will only partially burn and the un-burned gases will go up the chimney flue into the air outside. Once outside, these gases cool down and condense into tiny droplets of oils and tars known as particles. A single particle is far too small to see with the naked eye, but a lot of particles together are seen as wood smoke. Particles cause many of the environmental and health problems associated with wood smoke.

Launceston, Tasmania, showing reduced visibility associated with smoke from domestic wood heaters (left) and same view on clear day (right)

Can you have a fire without smoke? Wood is a complex fuel. It goes through three main phases when it burns. The first phase is drying, when any moisture left in the wood is evaporated. This absorbs energy. Once dry, the increasing temperature causes the wood to undergo chemical change and gas is released from the wood. This is the time when the highest concentration of smoke is produced. If there is a vigorous flame in the wood heater then this stage of combustion is shortened and most of the smoke is burnt up before it gets to the flue. The second phase of combustion is the main flame burning stage. Burning kindling, or other burning wood, ignites the gases coming off the new wood. The gases burn to give the bright flame we see when wood is burning. The fastest release of gas occurs during the first 20 minutes or so after refuelling a hot heater. It is essential to have plenty of air

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to mix with the gas to make sure it burns. This is why it is so important to keep the air control fully open for the first 15 - 20 minutes after reloading. Once the wood is well alight, with some burning embers on the wood surface, the chances of the flame disappearing are slight, even when the air is reduced. The main flame combustion phase, which lasts for one to two hours in a typical heater, releases about half the energy in the wood. The third phase of wood burning is the charcoal stage. Once most of the gas has been released from the wood, a residue of almost pure carbon remains. This burns with very little release of smoke. This is when the air supply can be reduced without producing smoke particles. Source - Above content compiled by Professor John Todd who has been involved with heater research for more than 30 years.

More Heat & Less Smoke From Your Wood Fire


HOME IS WHERE THE HEARTH IS

A poorly organised heater. This will produce plenty of smoke!

A perfect, roaring fire. This will produce little smoke

Don’t let your fire go up in smoke As winter draws in, we encourage wood heater owners to take responsibility of their wood heaters to minimise smoke pollution in the neighbourhood and save money on running costs. It is important to remember that smoke is actually wasted fuel that could otherwise have been converted to heat if the wood had burned more efficiently. Individually, wood heater owners can do a huge amount to reduce the pollution they emit and save money too.

You can minimise the amount of smoke from a wood heater if you; •

Burn only dry, seasoned, untreated wood

Do not overfill the heater

Keep the air controls fully open for the first 20 minutes of operation and after adding new wood

Establish a good fire quickly with plenty of kindling

Use smaller logs to get the fire established and larger logs for slower burning

Add a SmartBurn to increase the woods performance by 17% and reduce particle emissions by up to 54%

Maintain your heater and flue

Did you know? The 3 most common causes of excessive smoke pollution with a wood heater are 1. Improper operating, 2. Incorrect installation of your heater and/or flue, 3. Improper maintenance of the flue and/or firebox.

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SMARTBURN NEWS

How does a chimney work? Did you know flue design has a great impact on the flue's efficiency? Chimneys have two main functions. First they create a draft that draws out the gas by-products of wood. Second they release those by-products outside the home. Think of the chimney as the engine that drives the heater. The more fuel (heat) you give the engine (chimney flue), the more power (draft) it will deliver. And draft is good! When you build a fire in a heater where the chimney flue is installed correctly, the kindling ignites easily, draft increases rapidly and you should have a nice bright, hot fire quickly. A straight flue is advantageous as it does not impede the inflow of oxygen or the outflow of by-products and is easier to clean and maintain. Should the realities of your homes architecture require building a bend in your flue, then it is imperative that the angles of the bends and their positioning be installed following the Australian standards. For more information about flue heights and regulations, contact the Australian Home Heating Association.

What effects draft? The hotter that the gases are inside your chimney compared to the outside temperature, the stronger the draft will be. The height of your chimney can also effect draft. Chimney length and draft are related - a taller chimney will create a stronger draft. No wood heater, stove or fireplace can function properly without a good chimney or flue. A good chimney is;

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The correct size, design and height - very critical requirements!

The correct type for the appliance. There are many options available and a lot are unsuitable

Properly located - preferably up through the heated space of your home

Properly installed - All wood heaters need to be installed in accordance with the Australian Standard AS/NZS 2918 and must comply with the manufacturer’s instructions and the Building

Code of Australia. It also helps to check with your local Council to see if there are any building regulations or covenants or restrictions in your area. Failure to install the heater correctly could result in issues with Insurance, should you run into problems. And yes - you must notify your Insurance Company when you have installed a wood heater in your home!

More Heat & Less Smoke From Your Wood Fire


HOME IS WHERE THE HEARTH IS

How does a healthy chimney perform? When you have a chimney or flue system that works optimally you will find; •

The fire lights easily and draft builds quickly

Smoke does not fill the room when you try and light the fire

No foul odours are noticeable when the fire is not in use

No smoke spillage occurs back into your room when you open the fire door to load more wood

On the other hand, if the chimney flue is not working properly then sufficient draft will not be generated inside the flue and subsequently not enough air will be sucked into the fire for it to burn properly. This will cause the fire to be sluggish and smoky causing an abundance of creosote to form in the flue.

Chimney Flue Maintenance and Purchasing The Australian Home Heating Association (AHHA) encourages those who have a wood heater installed in their home to undertake maintenance of their wood heater in the summer months and have their flue cleaned ready for next season. When planning to buy a new wood heater and flue system, the first thing you need is reliable advice. It is important to purchase your wood heater and flue from an expert who is dedicated to ensuring you purchase the correct heater and flue for your family and homes requirements. As an industry body, the AHHA communicates with government to ensure homeowners are afforded the option to have a wood heater in their home. By ensuring you use it correctly and are mindful of the environment, you can be comfortable in having a warm home without compromising your neighbour or affecting the environment. For more information go to http://www.homeheat.com.au/how-to-videos.

Tip Remember to also clean above the baffle plate when cleaning your flue and or firebox.

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SMARTBURN NEWS

Chainsaw massacre The cost of illegal firewood Did you know it is illegal to take wood from public land without a permit? This includes cutting down living or standing dead trees or collecting wood, such as branches from the ground.

Vandals cut down six large trees at the Pinnacle Reserve picnic area on Mount Canobolas in NSW in July 2018. One of the trees was almost 80 years old and the habitat for parrots, possums and gliders.

A recent report has highlighted the serious extent of illegal firewood harvesting on Tasmania’s east coast at key sites, often in threatened habitats critical for the survival of some of Tasmania’s most endangered species.

It is important to remember that our native animals are directly threatened by the removal of mature and dead standing trees as they rely on tree hollows for shelter and breeding. Fallen timber from the forest floor is also vitally important for mammals and reptiles and is extremely important for mosses, fungi and micro-organisms which play a role in returning nutrients to the soil.

Results from a recent study carried out at a 13 hectare site near Buckland estimated that 480 tonnes of firewood has recently been harvested! The commercial value of this timber has been calculated at $72,000, which is home to the swift parrot, eastern quoll and Tasmanian devil. While the study has shown that there has been significant harvesting activity in the area over the last few years, this is just one of many locations Australia-wide that is being impacted by illegal harvesting.

What can you do? •

Purchase wood from an accredited Firewood Association of Australia seller that source their wood legitimately from forestry operations or other sustainably managed plantations If you are collecting your own wood- ensure that the required permits or approvals are obtained. Do not collect mature trees that contain hollows, standing dead trees or logs that are covered in more than 50% moss or fungi Report suspicious behaviour and activity to your local council and the Police

Proud member of

Deputy Mayor Cr Joanne McRae at Mount Canobolas with one of the felled trees

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More Heat & Less Smoke From Your Wood Fire


HOME IS WHERE THE HEARTH IS

Why is SmartBurn Our performance is proven the Ultimate Chimney Cleaning System?

SmartBurn delivers trusted quality and proven efficiency to your wood heater. Thanks to its superior engineering, the natural vapours emitted by SmartBurn turn wasted fuel (smoke) into burnable fuel, saving you money on wood, whilst also saving you the arduous task of cleaning your chimney flue and heater glass door. The Multi-Award winning SmartBurn has been scientifically tested for BEFORE AFTER efficiency and safety and since its launch in 2005 has won over 72 Awards for Environmental Sustainability, Innovation & Excellence. A clever little device indeed!

The SmartBurn device makes cleaning Laboratory Tested andstress Proven in your chimney simple and free!

AHHA Laboratory Emission Results

Australia and USA

SmartBurn comprises of a steel tube containing a solid mixture of natural ingredients. Once heated, the ingredients melt and sit in Australian Test Results the ‘bowl’ of the steel casing and slowly small *AHHArelease Test results in amounts of accordance with Australia vapourised ingredients from the open ends. and New Zealand standards AS4012, AS4013 and AS: 2918

The vapours emitted by SmartBurn work directly on the gases coming off the wood's heated surface, igniting these and optimising fuel burn. This results in a 54% reduction in wood smoke emissions and a 17% more effective burn of wood. USA Test Results A small amount of these ingredients will act on any existing *OMNI Test results residues (creosote) on the internal in walls in the chimney flue, accordance with and these will be slowly removed. USA EPA Method 5G

Without SmartBurn

With SmartBurn

SmartBurn is a proud finalist and winner of 72 Awards

and Method 28

Once the fire-box is cold, the mixture of ingredients becomes a solid again. One unit lasts approximately 3 months. Simply place the SmartBurn tube inTips the base of the to firebox onbetter! a on how burn firebrick to optimise the performance of the fire, it’s that easy! 1. Burn only dry, seasoned wood 2. Store wood in a well ventilated area, off the ground in a criss-cross fashion which allows air to circulate freely 3. Use kindling wood, paper or fire lighters to establish a good fire quickly 4. Use several small logs rather than larger logs to start the fire. Stack the logs loosely so air can circulate. You can add larger pieces of wood when a bed of red coals is established

5. Get as much air (oxygen) into the fire as quickly as possible in the Why use SmartBurn? first 20 minutes by opening air vents fully 6. Once the wood is burning fiercely, you may turn down the controls to give a comfortable fire

17% more heat

Natural Ingredients

54% For more information please contact our Customer Care Team Lasts Clean Australian Scientifically less on 08 9202 0700 or visit 3 glass owned tested www.smartburn.com.au smoke months

Noncorrosive

Chimney cleaner

Less ash

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Multiaward winning

Gentle on the environment

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SMARTBURN NEWS

Customer Feedback

Well what an achievement you and your team have gained. Congratulations to you all. SmartBurn is famous already. Keep going on this way. Many thanks. Janice Breeze Walcha, NSW, 2354

I have been a constant user of SmartBurns since they became available in Tasmania, and have nothing but praise for the product. Once again, Thanks very much. David Tasmania People walking down the street comment on no smoke coming out of our chimney as opposed to lots of choking smoke from all the others. We tell them all they should have SmartBurns. I feel they should be made compulsory for fires John & Judy Warner Yarraman, QLD 4614

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I have been using this for 3 seasons and find it excellent Roma O’Connor Lyndoch SA, 5351

More Heat & Less Smoke From Your Wood Fire


HOME IS WHERE THE HEARTH IS

Hi Glenn, I have been a SmartBurn user for about 3 years now and have been happy with how it worked. I recently purchased another one from you and decided to order a firebrick as well. WOW!!! What a difference is has made having it elevated from the heater floor. Far more effective in keeping the heater door clean and overall better performance. I might add that I have always kept the area around the SmartBurn clear of ash, but raising it on the firebrick has made it so much more effective. Thank you for a fabulous addition to the original product and excellent customer service. As someone on a pension it is expensive for me to buy but so worth it. Kindest Regards Vanessa. Vanessa Curry

Thanks for sending me a free fire brick, I missed your email at the time.

Guys, excellent device. Does what it says on the box.

We do agree your contraption makes a great difference in our wood stove.

Bill Moore Warburton, VIC 3799

Thanks again, Rosey Rosemary Hannagan

Worked great-thankyou. I live in a rural area where there is no chimney sweeps. Jemelle Powell Saint Arnaud, VIC 3478

Have been using SmartBurn for 5-6 years it works! John Fielding Woodbridge, TAS, 7162

Tip

One of our happy customers camping

Ever wondered just by looking at your wood heater if it’s heating optimally? Purchase a wood heater thermometer. These can read the internal temperatures of your firebox and notify you when your fire is consuming wood too fast, exceeding the manufacturer’s most efficient operating temperature zone or firing poorly. The Optimiser Thermometer can be purchased directly www.smartburn.com.au

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SMARTBURN NEWS

Unproductive land offers an opportunity

As a long term supporter of Landcare Australia, the Australian Home Heating Association (AHHA) represents manufacturers who are committed to manufacturing wood heaters that are as environmentally responsible as possible. The Australian Home Heating Association has been a major supporter of Landcare projects for the past 22 years because they recognise how important plantations are, not only as a sustainable heat source for Australians but for their many other environmental, social and economic benefits. Unproductive sand dunes in the Coorong, Murraylands and Riverland are slowly being transformed into sustainable timber forests through the help of donations to the project by the AHHA. The transformation is part of Landcare Australia’s Agroforestry Development Series Demonstration Sites project which aims to develop and share knowledge of silviculture within the farming industry and increase sustainability. Over 11,000 Eucalyptus seedlings have been propagated and established at 23 demonstration sites of mixed farm forestry trees. At SmartBurn we proudly support the activities of the AHHA and their funding of Agroforestry Projects through Landcare. We look forward to seeing this project progress and recommend that all consumers use firewood sourced from sustainably managed plantations.

Proud member of

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More Heat & Less Smoke From Your Wood Fire


HOME IS WHERE THE HEARTH IS

Chickpea &

Pasta Soup Recipe INGREDIENTS • • • • • • • • • • **A Jaime Oliver Recipe**

SERVES 4

1 small onion, peeled and finely chopped 1 stick of celery, trimmed and finely chopped 1 clove of garlic, peeled and finely chopped Extra virgin olive oil 2 x 400gm tins of chickpeas 500ml of vegetable or chicken stock 100gms small Italian soup pasta (small shells) Sea salt and freshly ground black pepper A sprig of rosemary, leaves finely chopped Optional - A small handful of parsley, leaves picked and torn - Grated parmesan

DIRECTIONS 1) Put the finely chopped garlic, onion and celery into a saucepan with a little virgin olive oil and the rosemary and cook as gently as possible, with the lid on, for about 20 minutes until all the vegetables are soft and without colour. 2) Drain the chickpeas well and rinse under cold water, then add them to the pan

and cover with the stock. Cook gently for 30 minutes, then with a slotted spoon, remove half the chickpeas and put them to one side in a bowl. 3) Puree the soup in the pan using a handheld stick blender. Add the reserved whole chickpeas and the pasta, season the soup with salt and pepper and

simmer gently until the chickpeas are tender and the pasta is cooked. 4) At this point, if the soup is a little thick, pour in some boiling water to thin it down and add some more salt and pepper if needed. Serve with some freshly torn basil and grated parmesan. Enjoy!

A Great Cause We Support Youth Off The Streets is a non-denominational community organisation helping disconnected young people to discover greatness within by supporting, engaging and providing opportunities to facilitate positive life choices. The organisation started by Father Chris Riley assists young people as they work to turn their lives around and overcome immense personal trauma such as neglect, physical, psychological and or emotional abuse.

As SmartBurn helps you keep warm and safe this winter, spare a thought for the 47,000 young people under 25 who are forced to spend their nights cold, homeless and vulnerable. At SmartBurn, giving back is an important part of our organisational values. A strong community with a high quality of life means safer, healthier lives for those around us. And because it feels good to support and donate to this charity, we thought it was worth a mention!

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SMARTBURN NEWS

Winter Wordsearch

Follow us

SmartBurn Australia

Have you noticed how the simplest activities in life can bring you the most pleasure? There is something so calming about sitting down to find the words in a word search with a steaming hot cup of tea and if a biscuit or three escape the cookie tin, all the better! So test your skill and enjoy! B

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THANK YOU for your support…

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Find these words August cold tea coat boots hot chocolate frost weather candles storm June hibernate snow blanket soup

July warmth family wind chill home frozen scarf chimney freeze white hail SmartBurn beanie winter fireplace

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YOUR CHANCE TO WIN $1000 Enter your details below to receive a free subscription to our e-newsletter. You will receive updates with exclusive offers, competitions and advice and go in the draw to win $1000. T&C's can be viewed at www.smartburn.com.au/viewStory/competition-conditions Why do you buy SmartBurn?

Contact Information

 Repeat User

Name

 Clean Flue

Address

 Cleaner Glass  Less Ash

Suburb State PC

 Longer Wood Burn  R educe Smoke

Telephone

T: 08 9202 0700 E: orders@smartburn.com.au smartburn.com.au

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Rate us How would you rate your SmartBurn experience?           Send to SmartBurn Unit 2, 63 Walters Drive Osborne Park, Western Australia 6017

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More Heat & Less Smoke From Your Wood Fire