1-800-295-7000 • signius.com
Customer Care People Helping People
A Growing Importance Customer service has an ever-increasing importance. Social media and review sites make it easier than ever for customers to share their experiences with the general public with the click of a button. These reviews reach a wide audience and they are influential.
Providing excellent customer service can have a lasting impact on a business. Customers appreciate feeling heard and need timely responses to their questions, requests, concerns, and complaints. A positive experience can be the difference between lifelong loyalty and a lost relationship. The following tips will increase the customer service experience you offer.
Know the Product or Service It’s important to know everything about what you're selling. You should know how your product or service works and be aware of the types of questions customers will ask. Communicating informative and articulate answers will build your credibility.
Be Friendly and Grateful When you are face-to-face with a customer, offer a warm greeting and smile. When you are handling customer service on the telephone, the same rule applies because a smile can come through in your voice. Saying thank you after every transaction is also critical to show your gratitude for their business.
Be Respectful It’s easy for customer service interactions to involve emotions, so it's important to make sure those who handle your customer service do so in a courteous, professional, and respectful manner. Emotions should never interfere with ensuring a customer is happy.
Training
Every employee, not just customer service representatives, should understand the appropriate way to talk to, interact with, and problem solve for customers. Employee training will give your employees the tools they need to carry good customer service through the entire customer experience.
Be Responsive There may be nothing worse to a customer than non-responsiveness and feeling ignored. Regardless of the type of inquiry, it's important to respond quickly, even if it is only to say you are looking into it and will be in touch. If you say you will be in touch, follow up when you say you will. If you don’t think your business can meet your customers’ demands while maintaining a high level of customer service, consider a live customer care call center so no opportunities for your business to shine are missed.
Feedback Use your customers to improve the customer service experience. Ask them for feedback and take time to review it, identify areas for improvement, and make specific changes in your business. Make sure customers are happy with the products and services as well as the entire process from first reaching out to you to completing the transaction.
Contact Us
Contact Us Signius Communications is dedicated to supplying your business with the best outsourced call center services available. Utilizing seventeen contact centers across the U.S., Signius offers competitive pricing when meeting language and time zone needs. You will receive top notch service from the agents who answer your customers’ calls and those who put together the program to suit your needs. Find out more with a free no-obligation consultation by calling 1-800-295-7000 or visiting http://signius.com/.