Policy 6 – Appeals Procedure
Excellence in Learning, Development and Training
1. APPEALS PROCEDURE If a learner feels that an assessment decision made by their assessor is unfair, they should initially, verbally inform their assessor at the time of being made aware of the decision setting out their reasons for dissatisfaction and itemising the areas where they feel they have not been fairly assessed. The on-going assessment review and action plan should clearly state the areas where the assessor feels that the leaner needs to collect more evidence and a clear plan to identify how the learner should collect evidence must be identified. If the learner is still aggrieved following the assessor’s explanation, an Appeals Report Form should be completed and given to the assessor for submission to the Internal Verifier. The Assessor will verbally acknowledge receipt of the Appeals report form and will submit it to the Internal Verifier with the following documentation: • All evidence put forward by the learner for the assessment under question. • All on-going assessment, review and action plans. The Internal Verifier will normally made a decision within 5 working days of receipt of the Appeal report form and provide clear written feedback directly to the leaner using the Appeals report form. If the Internal Verifier cannot reach a decision on the basis of the information given, or if the learner does not accept that decision, it will be taken to the next meeting of the Assessor Standardisation Group. Where the next designated meeting is more then 3 working weeks away an extraordinary meeting will be called within 10 working days (standardisation group will consist of a minimum 3 A1 Qualified Occupational competent Assessors). If the grievance is resolved and the learner accepts the decision no further action will be taken. The centre manager will keep a record. If the appeal is unresolved or if Standardisation group cannot agree on its resolution the matter will be referred to the lead Verifier of the Centre. • Check that the learner is satisfied that all the relevant information is contained within the original Appeals report form (by reading this to the leaner if necessary). If the learner is not satisfied the Internal Verifier should obtain a second Appeals report form to expand on the information given by the learner.
POLICY 6 – APPEALS PROCEDURE 1