Editor’s Comment
Chairman Andrew Schofield
Studio Assistant Barnaby Schofield Staff Writers Jo Cooper Andrew Dann Ben Clark Production Manager Fleur Daniels Production studio@schofieldpublishing.co.uk Advertising Administrator Tracy Chynoweth studio@schofieldpublishing.co.uk
Operations Director Philip Monument Editorial Researchers Mark Cowles Tarj D’Silva Jeff Goldenberg Laura Thompson Advertising Sales Joe Woolsgrove - Sales Director Mark Cawston Tim Eakins Andy Ellis Darren Jolliffe Jonas Junca Dave King Elliott Scales Theresa McDonald Subscriptions ikidd@schofieldpublishing.co.uk
Super
service
D
id you go to MACH? I wasn’t able to attend this year but from reading early reports the show was a spectacular success, and I am keen to hear from attendees on what you saw, what you liked and what really stuck out for you? I think one of the most important things that I take away from exhibitions when I visit is the people I meet and the impact they make on me. Am I anticipating great customer service from them? Are they going to deliver on their promises? I think the reason that customer service is on my mind while writing this is because I recently had to have a tyre repaired on my car and I don’t think I could have had better treatment from start to finish. It struck a chord with me that good service really resonates with clients, well past the original transaction. It really sets one company apart from another and I would return to that supplier without hesitation. Is this an area you are focusing on?
libbie@schofieldpublishing.co.uk
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Art Editor/Design David Howard
Spring 2016
Editor Libbie Hammond
A clear and present
focus
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An inspection and maintenance strategy should be designed to avoid downtime and ensure the smooth operation of a plant whilst minimising costs and utilising the latest technology
Also in this issue:
Manufacturing performance Distribution Dealing with returns MACH 2016 review Focus on pharmacauticals
Email management Supply chain Circular economy Predictions Automobile manufacturing
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