profile: The Underfloor Heating Store
Under the
service The Underfloor Heating Store continues to build on its reputation for quality products and service as it maintains its leading position in the market
F
ounded back in 2008 by brothers Michael and Steven Lewis, The Underfloor Heating Store has experienced unrivalled levels of growth and success to become the marketleading online retailer of electrical and water underfloor heating systems and associated products. “Currently the company supplies a wide range of components such as tile adhesives and selfsmoothing compounds from BAL and Instarmac, electric underfloor systems from ProWarm, Devi and Warm-Up, and water systems from ProWarm and Polypipe,” explains Chief Technical Officer, Roy Pooley. “Accompanying
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Above Company founders the Lewis brothers
this is a complete range of thermostats and control systems from numerous brands spanning everything from basic units to a Wi-Fi system controllable by iPhone, Android or online. We also supply shower trays for wet rooms along with various tools required for tiling jobs.” A number of key strengths mark The Underfloor Heating Store’s leading position in the market. Many of these have been realised by a wealth of awards from being named in the 2013 Sunday Times Virgin Fast Track 100 to both brothers becoming Essex Business Men of the Year on separate years, as well as being finalists in the National Business Awards UK and
the 2014 UK Digital Experience Awards. Customer service has also been a key factor of its success with numerous recognitions in this arena under its belt. “Our company offers unprecedented technical support both online and via the telephone with qualified electricians and gas safe plumbers to give advice to potential and existing customers,” says Roy. “This is supplemented by market leading products, which are constantly being upgraded to keep pace with new technology.” As a regular in the public spotlight, The Underfloor Heating Store has garnered a reputation for its high quality service being featured in shows such the