Service Master Data & Agreement Management

3MO Changed The scope item describes the creation of service contracts in SAP S/4HANA Cloud along with additional capabilities. Service Master Data & Agreement Management Service Contract Management with Advanced Variant Configuration

Service Master Data & Agreement Management Service Contract Management

6GU Changed The scope item covers service contract creation with configurable products using advanced variant configuration (AVC).

43B Changed This scope item covers all the analytical applications available in service, starting with the service management overview, which helps the customer service manager to analyze various data related to service orders and contracts. This scope item helps to display and monitor issues that impede the fulfillment of service transactions. As a sales manager, you can use the Order to Cash dashboard to analyze incoming and open service orders.

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Upgraded This scenario enables you to create a warranty claim from a customer that can be validated and decided upon. You can then trigger the payment for a reimbursement request.

Upgraded This scenario enables you to create a warranty claim that can then be forwarded to the respective supplier for a reimbursement.