Order and Contract Management (I) Baseline Accelerator

Order and Contract Management Credit Memo Processing

1EZ Upgraded You can apply a credit to a customer account once you determine if a customer has been overcharged because of a pricing or sales tax rate error. The standard credit memo request can be created as stand-alone or with reference to a sales order or billing document.

Order and Contract Management Customer Returns BKP Upgraded This scope item deals with the customer return scenario including product inspection, logistical follow-up processing and customer compensation.

Order and Contract Management Debit Memo Processing 1F1 Upgraded The debit memo process is used for applying a debit to a customer account once a determination has been made that a customer has been undercharged as a result of a pricing or sales tax rate error. The standard debit memo request can be created as stand-alone or with reference to a sales order or billing document.

Order and Contract Management Delivery Processing without Order Reference

1MI Upgraded This scope item describes the entire process sequence for a standard delivery process where the customer does not need to create a preceding order (delivery without order reference). The business process encompasses all the steps from creating a delivery, to clearing a customer’s account once payment is received.

Order and Contract Management Free Goods Processing BKA Upgraded This scope item describes the entire process sequence for a standard sales process with a customer, including free goods. The business process encompasses all steps from creating an order to the clearing of a customer account after payment is received.

Order and Contract Management Free of Charge Delivery BDA Upgraded This scope item describes the process of providing goods to a customer at no cost (Free-of-Charge Sales Order).

Order and Contract Management Invoice Correction Process with Credit Memo BKL Upgraded You apply a credit to a customer account if you determine a customer is overcharged because of a pricing or sales tax rate error. The credit memo request is created with reference to the incorrect invoice previously issued to the customer.

Order and Contract Management Invoice Correction Process with Debit Memo BDQ Upgraded This process is used for applying a debit to a customer account if a customer has been undercharged because of a pricing or sales tax rate error. The debit memo request is created with reference to the incorrect invoice.