Know Before You Go
This is your guide to Scenic Group and working on board Scenic & Emerald Cruises.
For information regarding our history, product, mission, and values, visit the Scenic website: https://www.scenic.co.uk
We commit to unforgettable voyages and personalised service for our guests in a comfortable and elegant environment. Our crew are at the heart of this dedication to excellence. Congratulations and welcome to the Scenic Group
Part of the
Welcome On Board
We are excited to have you join us at Scenic Group. Together, we aim to uphold our brand's reputation as leading ultra-luxury Scenic and luxury Emerald Cruises cruise lines while supporting your personal goals and aspirations.
Our Know Before You Go - Crew Guide has been designed to provide useful tips and answer frequently asked questions about life on Scenic ships. It also offers basic knowledge of ship functions as well as insights into service philosophy to help you smoothly settle into your new role.
Life on a cruise ship is unique, with people from various nations living closely together. To ensure a harmonious environment, it is important to show extra consideration for one another.
While this guide covers many topics, it cannot address everything. If you have additional questions, please contact your recruiter, immediate supervisor, or the Crew Officer on board. Remember to read and follow the information on the notice boards around the ship, especially regarding safety.
Join Us On This Journey
As part of the Scenic or Emerald Cruises teams, you will play a vital role in maintaining our tradition of excellence. We look forward to working together to create unforgettable memories for our guests as we explore new horizons.
Shipboard Overview
Uniting people through unique experiences and global exploration is the essence of Scenic. Together, we create special moments that become cherished stories for years. When you join us, you will join this incredible journey.
Becoming a part of the Scenic Group family, you will enhance your skills while working with dedicated crew members as you travel to some of the world’s most stunning destinations. Beyond the adventure at sea, we recognise outstanding employees and offer an excellent mix of remuneration, opportunities, benefits, and lifelong friendships.
Life On Board
Life on board Scenic ships is a unique and unforgettable experience. The first few days may be a little overwhelming; you may arrive nervous, and jet lagged. But everyone had a first day once, and we will do everything possible to make you feel welcome.
Our employees from many different countries around the world. It is vital to your success and that of the Company for everyone to get along, work as a team and accept cultural and individual differences in an atmosphere of mutual respect. Small living quarters and a confined working environment can make this difficult at times. However, it is particularly important to show common courtesy toward each other. This includes speaking English amongst yourselves when in a group.
Our Story
Scenic Ocean Cruises
Our Scenic ocean cruises are designed for those who crave exploration and luxury. With our state-of-the-art Discovery Yachts, Scenic Eclipse and Scenic Eclipse II, we offer 6-star ultra-luxury voyages that venture to some of the most remote and beautiful places on Earth. From the icy landscapes of Antarctica to the sun-soaked shores of the Mediterranean, our ocean cruises provide unrivalled experiences such as helicopter and submarine excursions, world-class dining, and personalised butler service.
Scenic River Cruises
Our Scenic River Cruises are the epitome of elegance and comfort. We navigate the world’s most iconic waterways, including the Rhine, Danube, Douro, and Mekong. Each journey is meticulously planned to offer immersive cultural experiences, breathtaking scenery, and the height of ultra-luxury. Our truly all-inclusive promise means guests enjoy fine dining, premium beverages, enriching excursions, and butler service, ensuring a truly carefree and indulgent experience.
Scenic Luxury Land Tours
Scenic Tours and Luxury Cruises began in 1986 with a vision to create unforgettable travel experiences. Over the years, we have grown into a leader in luxury travel, offering a range of all-inclusive tours and cruises that span the globe. Our commitment to excellence and innovation has earned us numerous awards and a loyal following of travellers who seek the absolute best.
Emerald Yacht Cruises
Our sister brand, Emerald Yacht Cruises provides a more relaxed yet equally luxurious experience. Known for its innovative design and exceptional value, Emerald Cruises offers contemporary cruising. Whether you are exploring the vibrant cities of Europe or the pristine beaches of the Caribbean, Emerald Cruises ensures a memorable journey with stylish accommodations, gourmet dining, and a range of exciting shore excursions.
Emerald River Cruises
Emerald River Cruises are a deluxe river cruising experience with a focus on innovation and wellness. Our award-winning Emerald Star-Ships navigate the rivers of Europe and Southeast Asia, providing guests with stylish interiors, gourmet dining, and a wealth of generous amenities.
Emerald Tours
Emerald Tours (formerly Evergreen Tours) has been welcoming guests to spectacular destinations around the world for 45 years. With a reputation for quality, exceptional value and professional service with inclusions that exceed expectations, Emerald Tours sets the benchmark in deluxe land touring.
Our Ships
Scenic Eclipse
Scenic Eclipse & Scenic Eclipse II
Emerald Yacht Cruises
Emerald Sakara
Emerald Azzurra
Our Crew
Pre-Joining Requirements Explained
Contracts
Before joining, you will receive both a Seafarers Employment Agreement (SEA), and a Collective Bargaining Agreement (CBA). Please read both documents carefully and ensure you understand all terms and conditions before signing. Send scanned copies of the signed documents to the Crewing Department and bring the originals with you to the ship. Make sure you keep these documents in your hand luggage in case your checked baggage is lost.
Passport
Make sure your passport is valid for the entire duration of your contract period and an additional six months after that. Please ensure there are at least three blank double pages free for visa/stamping purposes.
Seaman’s Book
Every crew member requires either a national seaman’s book for their country or a Bahamas seaman’s book (Scenic Group vessels operate under the Bahamian flag). A seaman’s book looks like a passport and keeps a record of your time at sea. You may be asked to show the book at the airport or when you go ashore.
• If you do not have a national seaman’s book, you can find out about the application process in your country.
• Alternatively, we will apply for a Bahamas seaman’s book on your behalf.
For Bahamas seaman’s book applications, you will need to submit a passport-style photo a minimum of two weeks prior to your joining date.
Once ready, your Bahamas seaman’s book will be sent to the Scenic crewing office and forwarded to your ship, where it will be kept with your passport for immigration inspection. It will be returned to you at the end of your contract along with your other documentation.
Visas
All crew members must have a valid US C1-D Seaman’s Visa. Please visit www.usembassy.gov or contact the US Embassy/Consulate near you and ask for further information regarding the correct application process in your country. This can be a lengthy process so plan. If you are a US citizen, U.S resident alien or Canadian citizen, this visa is not required.
If the ship that you are assigned to sails in Australian waters, you will need to apply for the Maritime Crew Visa (MCV) at the following link: https://immi.homeaffairs.gov.au/ visas/getting-a-visa/visa-listing/maritime-crew-988
You will not be permitted to board the ship without proper visas. It is your responsibility to make sure you have any required visas for the countries you enter on your way to the ship. Please contact the local Embassy/Consulate of each country you will be entering or transiting through and ask for entry and transit requirements for seafarers. Company requirements and a supporting letter will be provided for you to make the necessary arrangements.
Explore courier services or alternatives to expedite the delivery process. If you are not sure about any of the processes, please do not hesitate to ask, as if there are delays or incorrect visas applied for, this will delay your embarkation and incur additional costs.
Airline Ticket
Airline tickets to reach the ship will be arranged and paid for by Scenic Group. Travel arrangements will be made from a major international airport either based on information provided in your application form or as per our standard companyapproved airport list for your home country.
Scenic Group will provide your return flight at the successful completion of your contract. Please refer to the airline ticket for information regarding luggage allowance. If the airline does not include luggage, then reimbursement up to 40kgs will be provided upon embarkation with an original receipt. Any additional charges based on weight or additional pieces of luggage will be at the crew members’ expense. Additional luggage must be bought online, if possible, rather than at the airport.
Medical Certificate
All crew members must bring an original valid medical certificate as well as a yellow fever vaccination certificate when joining their assigned ship. Seafarers are required to undergo pre-employment medical examinations (PEME) to reduce risks to other crew members and for the safe operation of the ship. Please thoroughly read the full details below and take the required actions:
• Schedule your PEME appointment at least six weeks before your scheduled ship joining date. This is your responsibility; if you delay, you may not get your required documents completed and reviewed in time for your next assignment.
• Remember to take a valid ID or passport with you to your appointment. Also bring a record of any vaccines received over the years, including your flu vaccine.
• Ensure that you have fasted (no food or drinks) eight hours before your examination. You may have water as this will not influence the tests. If you are on any regular or over-the-counter medication, please declare this to the physician at the time of your examination.
• The examining facilities may require a deposit. A penalty fee may be charged for a ‘no show’ or late cancellations.
• The PEME cost is reimbursed in line with our reimbursement policy.
Medical Information
The general examination includes a personal questionnaire followed by a physical examination.
When joining your assigned vessel, please bring:
• The original medical fitness certificate – only the original will be accepted
• Complete pre-employment medical examination paperwork, forms, and laboratory tests
• All vaccination records/chart
• All maintenance medications you are currently taking for the duration of your contract
• Any other documents completed by your physician at the time of examination
You will receive your medical fitness certificate, which will be valid for two years from the date of issue. If your examining physician is concerned about a medical condition, they may elect to approve a one-year valid medical certificate. If you are declared unfit, you may receive copies of the examination findings and laboratory results. However, you will not be issued a medical fitness certificate.
What To Pack
Since you will be wearing a uniform most of the time, it is easy to pack lightly. Storage space in the cabins is extremely limited. Therefore, a soft-shell suitcase or foldable duffle bag is recommended. Please use discretion while packing.
Luggage
Everything you bring will be stored in your cabin. We suggest that you pack your luggage in a soft case or wheeled hold-all. There is not a lot of room in your cabin, and soft cases can be folded away more easily.
Make sure to save some space for souvenirs obtained during your travels; you must be able to fit them all in your luggage allowance on the way home.
Please pack all your original documentation (contract, agreement, bank details, medicals, etc.) in your hand luggage. We also suggest that you include essential items, your work shoes, and a change of underwear in case your luggage is delayed. If your luggage is lost en route to the ship, the Crew Admin Officer on board will be able to assist you in recovering your luggage as quickly as possible.
Clothing
Please check your specific uniform requirements to pack appropriately. You will be issued uniforms for use throughout your contract on your first day; these are to be stored in your cabin.
You are responsible for keeping your uniform in clean and neat condition. Uniforms must always be worn while working. You should indicate your estimated uniform sizes on the application form.
Certain positions may require socks, stockings, or items of personal clothing. If your uniform requires a white shirt, consider neutral-coloured underwear. Check your itinerary and pack weather appropriate apparel (i.e. thermal underclothes for Antarctica).
Pack several casual outfits for wearing around the crew area or out in port. Depending on your itinerary, consider jumpers and/or a warm coat, nightwear, underwear, and shoes. Bring your gym kit, including trainers, and swimwear if you want to go swimming.
If you are stationed on one of our discovery yachts, you may need waterproof clothing and boots if you wish to go ashore. We often have fancy dress parties or celebrations on board; if you are on board for Halloween, Easter, or Christmas, you may wish to pack some appropriate items, although there is usually an opportunity to purchase such things in port.
Toiletries
We suggest taking enough deodorant, shower gel, shampoo, toothpaste, etc., for the first month on board. You will have the opportunity to buy toiletries from local supermarkets when you are ashore. While we do offer a limited selection of toiletries and personal items for sale on board, the range is quite restricted.
Again, check your itinerary, as shopping is far more accessible in some countries than others (for example, if you are heading to Antarctica, shopping opportunities are usually limited and costly).
Optional Items
Bedding and towels are provided, but you may wish to bring your own beach towel. As you will be heading to some amazing places, you may wish to take a dedicated camera. You are welcome to bring a laptop and other technology, but we cannot guarantee a secure storage location. You have access to a safety deposit box in each cabin.
Some people like to read in their spare time; if so, bring a few books or a Kindle.
The plugs in your cabin will be European 2-pin or US plugs 110v, so you may need an adaptor certain appliance. Any electrical items you bring should be rated for 110-220v and must have a CE or UL mark on the plug or tag. Items without these markings will not be approved for use on board. Appliances such as hair dryers and razors from most parts of the world will work on the ship. You are not permitted to use extension cables or electrical items such as kettles, irons, cooking equipment or fan heaters due to safety reasons. We recommend you bring a watch and a battery-powered alarm clock.
Drinking water is available free of charge from the Crew and Officer mess; you may wish to take a refillable water bottle.
Please remember that your cabin has limited space, and your roommate(s) will also bring items. If you have any questions regarding whether you can bring a particular item on board, please ask our Crewing Department before leaving home.
Some of the items you should bring with you include:
White
White undershirts (male)
Nude/beige hosiery (female)
Shoes (uniform policy)
Clothing (for hot & cold climates)
Prohibited Items
The following personal items are not permitted on board and could lead to a disciplinary hearing if discovered in your possession.
• Any incendiaries or explosives, including fireworks.
• Weapons or devices capable of shooting bullets or projectiles or those designed to disable or stun individuals.
• Any form of ammunition, including those containing gunpowder.
• Incapacitating chemicals or gases.
• Martial arts equipment.
• Hazardous materials regulated by the U.S. Department of Transportation or Environmental Protection Agency.
• Knives or cutting tools with blades longer than three inches, as well as swords and ice picks.
• Any other items deemed inappropriate by the Master for being on board the vessel.
• Drones are not permitted to be flown around the ship or in port due to security concerns.
Special permissions can be granted for certain prohibited items (such as souvenirs like swords, scuba gear including spear guns, scuba knives, etc.) if approved by the Master in advance. These items must be surrendered to the ship’s security staff upon boarding and will be kept in custody until they are needed at the port or at the owner’s debarkation point, where they will be returned to the owner ashore.
Crew members may bring otherwise prohibited items on board with written approval from the Chief Officer of Safety & Security if needed for their on-board duties. A record of all approved exceptions is maintained by the Chief Officer of Safety & Security. Approvals are valid for the duration of the crew member’s contract, and the items must be removed at the end of the contract or placed in the ship’s custody until the crew member returns.
Travelling To Join a Ship
Once your position has been confirmed and the date of joining the vessel is set, the Crewing Department will arrange for your travel to the vessel. Upon your arrival at the port (or closest city) where you will join the vessel, you will be met at the airport by our ship’s agent unless otherwise instructed. If you arrive the day before the ship’s arrival, our port agent will also arrange overnight hotel accommodation and transfer you to the vessel the following day. Please make sure that you bring enough cash or a credit card for unexpected expenses and keep all receipts for extra travel expenses. You will be reimbursed on board according to Company policy. The Company pays for the hotel, meals, and transfers; however, please note that only room, tax, and meals taken at the hotel are covered. Alcoholic beverages, internet, phone calls, mini bar, movies, etc., are at your own expense.
Crew Sign-On Process
Upon boarding the ship, you will need to “sign on” at the Crew Office. At this time, you will submit your passport, seaman’s book, certificates/qualifications, medical papers, and a signed seafarer employment contract.
A member of your department will welcome you and help you collect your uniform and cabin key from the Crew Office. They will also show you the emergency exits from your cabin and work area and accompany you to the safety familiarisation training, where you will receive your emergency card and help you familiarise yourself with the ship before sailing.
You will later receive a crew card, which serves as your identification and cabin key and must always be carried with you both on board and when you go ashore.
After your documents have been collected, a representative of your department will provide you with uniforms, acquaint you with the vessel and show you to your cabin. You will have a safety induction and familiarisation on the day you embark. The time and location of this will be communicated to you. In your first week on board, you will attend an Induction meeting, with further introductory training to follow. Your Line Manager will also support you and provide on-the-job training. General enquiries can also be addressed to your Department Head.
Shipboard Organisation
Officers are distinguished by their uniforms and epaulettes, indicating their area of responsibility and rank. The highest-ranking officer on board is the Master (Captain). The Crew are the employees in the Bar, Rooms division, Dining room, Galley, Hotel stores, Reception, Deck and Engine departments. On Scenic Eclipse I & II,, we also have a Discovery Team.
• The Master (Captain) is the highest authority on board and in overall charge of the vessel.
• The Staff Captain is second in command and oversees safety, security, discipline, and maintenance.
• The Chief Engineer oversees all technical aspects of the vessel.
• The Hotel Director oversees all the hotel services.
• The Guest Relations Manager oversees all guest and crew-related matters and is also in charge of clearance for guests and crew in each port of call.
• The Doctor oversees the medical welfare of the guests and crew.
• The Crew Officer oversees all crew matters, including your welfare on board.
Crew sign on
Expedition Cruising to Antarctica
What to expect from your Antarctic Journey
We are committed to the principle that planned tourism activities will have no more than a minor or transitory impact on the Antarctic environment. To guide your enthusiasm into a set of realistic expectations, here are some factors to keep in mind for your Antarctic journey:
• Each voyage to Antarctica encounters unique weather, sea-ice conditions, and wildlife-viewing opportunities. Every activity is dependent on many factors, including weather and sea conditions, and so your journey will be one-of-a-kind. You may not visit some of the landing sites or scientific stations you may have heard about.
• Expedition voyages to Antarctica are about the whole experience, and your Discovery Team strives to create remarkable experiences for each traveller.
• There may be opportunities for close-up viewing of wildlife and observing from further away – on Zodiac excursions, for example, or from the deck of your ship. These platforms allow you to explore the ice and glaciers from a distance, and to put wildlife in the larger context of the continent’s unique grandeur.
• Expedition voyages are all about spontaneity, discovery, exploration, and an appreciation of the need for flexibility. It is a chance to depart from the familiar and the expected – to slow down to observe a pod of whales or a massive iceberg, for example.
• Your captain and Discovery Team – some of whom have visited the Antarctic dozens or even hundreds of times and undergone rigorous training – return each year for the chance to see something new and to enhance their appreciation and knowledge of this unique place. Take advantage of their expertise, ask them questions, and listen to their stories.
• On board presentations, briefings and recaps are an especially important and timehonoured component of expedition cruising that will complement and round out your shoreside experience immensely. Your participation is encouraged.
• Stepping ashore in Antarctica is a privilege, and your Discovery Team will always plan shoreside activities in the best interest of the wildlife, following recommended guidelines and long-standing protective measures.
• Traveling to Antarctica represents a unique opportunity to learn about the continent and its ecosystems. Your experience will deepen your understanding of the importance of conserving Antarctica for current and future generations. These lessons that you take home are as important as photographs.
• Each one of us who visits Antarctica is responsible for keeping it pristine. The great ambitions, hopes and goals that accompany such a journey should factor in the weather, wildlife, the enjoyment of fellow travellers and the expertise of the guides. Antarctic travel is a visceral experience, offering you an opportunity to be immersed in the chill and majesty of the one and only White Continent. Our goal is to help guests experience all that Antarctica has to offer and leave it as they found it – a wondrous and unexpected first-time discovery for the next guest.
Shipboard Procedures
Personal Hygiene & Appearance Standards
• Maintaining personal hygiene and cleanliness is always essential. A daily shower with soap and the use of deodorant are required before reporting for duty.
• Hair and scalp must be kept clean and well-groomed. Long hair should be kept off the face and styled attractively.
• Visible tattoos on the hands, face or neck are not allowed. Additionally, “sleeve” or full coverage tattoos on the lower legs and forearms are prohibited. Tattoos with inappropriate language or designs are also not permitted.
• Crew members must maintain their appearance as it was when they were hired, meaning no additional visible tattoos are allowed while under contract.
• Teeth should look natural, be well-maintained and clean, with no visible missing teeth. The use of toothpaste and mouthwash is required.
• Male staff members must wear undershirts. Uniforms should be laundered and changed according to the pre-arranged schedule.
• Prescription glasses are allowed, and sunglasses may be worn only while working outside.
• Lightly scented perfume, cologne or aftershave is recommended.
• All crew members must wear a company-issued name tag while in uniform.
• Please note that coveralls and/or boiler suits are not to be worn in hotel interior spaces visible to guests.
If you have any questions or uncertainties about the following guidelines, please consult your immediate supervisor.
Male Appearance Standards
Hair
• Hair should be healthy, naturally coloured, well-groomed, and neat throughout the duty day.
• Hair must be clean when reporting for duty.
• Hair should not extend below or over the shirt collar and must not be bushy, uncontrolled, or extend over the ears.
• Overly curly styles should not extend more than two inches from any point on the head and must have a controlled appearance.
• Due to the artistic nature of musicians and performers and guest perceptions, longer hairstyles are acceptable for employees in this category.
• Supervisors may suggest or request changes if hairstyles are considered too extreme or unflattering. Any drastic hairstyle change must be approved by your immediate supervisor before being worn on duty.
Facial Hair
• A moustache is acceptable if kept neatly trimmed. It should not extend more than a quarter inch beyond the corners of the mouth and must be fully grown when in uniform.
• Handlebar, waxed, twisted, or extreme styles of moustaches are not acceptable.
• A moustache may not be grown while working.
• Beards should be neat, well-groomed, and not extend more than a quarter inch. Beards must be shaped daily, including around the neck, and should be trimmed continuously.
• Beards are not allowed for personnel assigned to firefighting teams, those performing damage control investigations, or those who would wear a BA set (breathing apparatus) in an emergency for personal safety.
• Eyebrows, nose, and ear hair should be well-trimmed.
• Sideburns should be neatly trimmed and may not extend beyond mid-ear.
Body Hair
• No chest hair should be visible at any time.
Jewellery
• One thin necklace in white or yellow gold, silver, or platinum may be worn.
• A maximum of one moderate-sized ring per hand is acceptable, excluding thumb rings. A wedding band counts as one ring.
• One wristwatch of moderate size is allowed.
• No ear or facial piercings, including the tongue, are permitted.
Hands/Nails
• Hands and nails should be clean and trimmed.
• Nails must not be longer than the tip of the finger.
• No nail polish of any colour is permitted.
Shoes
• Shoes must always be polished, kept in good repair, and replaced when worn out.
• When wearing casual day uniforms on board or ashore (such as white shorts), only plain white sports shoes with plain white socks are to be worn.
• No coloured markings or logos on shoes or socks are allowed.
Female appearance standards
Hair
• Hair should be healthy, naturally coloured, well-groomed, and neat throughout the duty day.
• Extensions are not permitted if they can be identified as extensions against the natural hair.
• Hair must be clean and completely dry when reporting for work.
• Long hair should be tied into a bun or ponytail.
• When worn down, hair should not extend beyond collar length.
• A braid or ponytail worn to the back or woven into a bun is acceptable.
• Overly curly styles should not extend more than two inches from any point on the head.
• Bangs should not extend past the top of the eyebrows.
• The immediate supervisor must approve drastic hairstyle changes before being worn on duty.
• Hair accessories should be business-like and coordinate with the uniform. Yarn, beads, feathers, chopsticks, etc., are not allowed.
• Supervisors may suggest or request changes in hairstyles if they are considered too extreme or unflattering. Any drastic hairstyle change must be approved by the immediate supervisor before being worn on duty.
Body Hair
Underarms must be free of all visible hair while on duty. It is preferred that legs be clean-shaven while in uniform.
Cosmetics
• Make-up should be tastefully worn to complement the individual’s skin tone and facial features.
• At a minimum, guest-facing female officers and crew are required to wear mascara, rouge, and lipstick while on duty.
Hands and Nails
• Hands and nails should be clean and neatly manicured.
• Nails should be trimmed to an even length; extremely long nails are not allowed.
• Nail polish is acceptable only in conservative, neutral colours, pink or red tones. No glitter or patterns.
Jewellery
• Jewellery should be in good taste and enhance your appearance as well as that of the uniform. The following regulations must be adhered to:
• Jewellery may not be worn in any visible piercing other than one conservative earring per earlobe.
• One thin necklace may be worn in white or yellow gold tones, silver, or platinum. A small pearl necklace is permissible. If earrings are worn, the necklace must match in colour. One small charm or small gemstone per chain is permissible. Charm holders may be worn.
• A maximum of one moderate-sized ring per hand worn on any finger is acceptable, except for thumb rings, which are not allowed. A wedding band set counts as one ring.
• One wristwatch of moderate size and/or one small, modest bracelet. Ankle chains are not permitted.
• No piercing of the tongue or any areas of the face.
Shoes / Hose
• Shoes must always complement the uniform and have a closed toe. Shoes must be appropriately heeled for the work area. Only mid-sized heels are allowed. They must be polished, kept in good repair, and replaced when worn out.
• Nylons or pantyhose in natural skin tones are optional when wearing uniform skirts or dresses.
• When wearing casual day uniforms on board or ashore, company-issued shoes or plain white sports shoes with plain white socks are to be worn.
• No coloured markings/logos on shoes or socks are allowed.
Important Things to Know
Probationary period
Every new employee must complete a 90-day probationary period. This requirement applies to all staff members. For more information, please refer to your CBA.
Appraisals
Your conduct and job performance are particularly important to us. During your contract period, your job performance will be monitored by your immediate Supervisor &/or Department Head. Newly hired employees are subject to a probationary period (90 days) during which they are to be certified to be eligible for future employment. Your initial goal is to reach a solid level of performance in the following areas: Technical, Guest Satisfaction, Behavioural Skills, Reliability and Discipline and Safety. To help you reach this goal, you and your supervisor will discuss and record your performance regularly and you will receive your first compulsory appraisal within the first 30 days of your contract.
Mess rooms
Meals are served in the crew mess rooms with meal hours posted on board. Crews are responsible for clearing after themselves and correctly separating garbage. No food is allowed to be taken from the mess rooms. Dress codes will be displayed in the mess rooms; please be advised that uniform, clean overalls, or smart clothing are to be worn in the Officer’s mess – no flip flops/sandals, beach wear, dirty overalls, gym wear or short skirts.
Crew welfare
We take immense pride in our Crew Welfare on board our ships. The crew elects a Crew Welfare Secretary and Chair, and monthly meetings take place involving representatives from every department. The meetings address general matters concerning life on board. The Crew Welfare President takes care of various arrangements, such as sporting and social events.
Assignments & responsibilities (safety & related)
You will have specific assignments and responsibilities associated with your position. It is essential to adhere to all duties as outlined in your job description or as directed by your immediate supervisor. You are expected to perform these tasks to the best of your ability. If you have any questions regarding your assignments and responsibilities, please discuss them with your immediate supervisor.
Outsourcing of job duties
Crew members are required to perform all the tasks for which they were hired, as outlined in their job descriptions. It is strictly forbidden for any crew member to hire a peer to carry out any portion of their assigned duties. For instance, a Stewardess cannot pay another Stewardess or a Utility worker to handle all their vacuuming tasks. Any crew member found outsourcing their job duties to another will face disciplinary action. Additionally, any manager or supervisor who is aware of such practices and fails to address them will also be subject to disciplinary measures.
Going ashore
The crew may be allowed time off in different ports when their work schedule allows. When ashore, you are still a Scenic/Emerald Cruises employee; therefore, your dress and behaviour should reflect the Company’s image. Upon joining the ship, you will be issued a crew card. This is your official identification and your cabin key; you must always carry it with you any time you go ashore.
When going ashore and returning on board, you must present your crew card to the gangway personnel, who will electronically record your departure and return to the vessel. This enables the ship’s management to always ensure the whereabouts of all crew. You must return on board according to the crew all on board time communicated. There may be shore leave restrictions in place due to infection prevention requirements. Please check all on board time for crew before leaving the ship.
In-port manning
Per international maritime law, Scenic and Emerald Cruises has established minimum manning in the organisational structure for responding to fires and other emergencies when a vessel is in port. As part of the assigned emergency duties of each crew member, approximately 25% of the crew is to always remain on board on a rotational basis. These duties are assigned by the Staff Captain and Captain.
Living arrangements
Cabins are assigned according to your position on board. Most crew members will share a cabin with two or three fellow crew members. All cabins have a bathroom or a shared bathroom with one other cabin, wall-to-wall carpet, telephone, television, refrigerator, security safe, work desk with chair and a small closet. It is your responsibility to keep your cabin clean, orderly and in good condition. All cleaning materials are provided.
If you wish to hang a photo or memento in your cabin, please note that only magnets may be used on the cabin walls. Tape is not permitted.
Laundry
Crew uniforms and work clothes will be laundered free of charge. Please follow the instructions for the delivery and return of laundry. Uniforms and coveralls are not allowed to be washed in crew launderettes. Some positions have a laundry allowance; this can be found in the Benefit Grid. Washing machines, dryers and ironing facilities are also available, free of charge, in the crew self-service launderette. For safety reasons, only the irons provided in the crew launderettes can be used and must only be used in the crew laundry, not taken to crew cabins.
Discipline
Violating the rules and regulations can lead to disciplinary action. For any criminal offence, which may result in immediate dismissal and potential civil legal action, and for any rule violations that could lead to immediate dismissal, the first and second offences may result in written warnings. A third offence may result in dismissal and denial of any future employment opportunities with Scenic & Emerald Cruises. For further information, please refer to the company code of conduct, accessible from the Crew Office or posted on crew notice boards.
Customs regulations
You will be notified of any customs regulations during your voyage or before arriving in port. The Crew Officer will send you any necessary customs forms to complete. Violating local customs regulations is considered smuggling and may result in severe fines and/or imprisonment by the regulatory authorities. Offenders will also face disciplinary action on board the ship.
Language on board
The designated language for all shipboard communication is English. Every officer and crew member must be fluent in English to guarantee clear and effective communication on board. When guests are present, and in watch-standing areas with personnel from different nationalities, English should always be used, even in conversations between crew members.
Orientation/training
Every fresh staff member must attend the “Induction Training” orientation session at the start of their contract. This session, held on board, introduces you to the company’s operations, health & safety practices as well as other important policies and procedures. Scenic and Emerald Cruises’ hiring process includes familiarisation with the company’s policies, procedures, and rules. The training is designed, executed, and assessed to ensure everyone can achieve excellence in line with the performance standards on our ships. You will be asked to complete various online training through our Scenic Academy portal.
Employment of family members on the same ship
Family members are prohibited from working on the same ship if one must report to the other. If this condition is not met, they are permitted to sail together. Any exceptions to this rule require approval from the General Manager of Ocean Operations.
Drug & alcohol policy
At Scenic & Emerald Cruises, we prioritise the safe operation of our vessels and the protection of the environment. Therefore, the use, sale or possession of illegal drugs, the misuse of legal drugs and the excessive or unauthorised consumption of alcohol are strictly prohibited on board our vessels. Consequently, we do not employ individuals known to use drugs. All crew members are subject to random drug and alcohol testing.
Smoking policy
Smoking is strictly prohibited in all indoor crew areas, including offices, corridors, landings, stairwells, the Bridge, and the Engine Control Room. This includes
e-cigarettes. Smoking inside your cabin is also not allowed. However, smoking is permitted in designated outdoor crew decks. Always ensure cigarettes are fully extinguished before disposal. Never throw cigarettes overboard under any circumstances.
Smuggling policy
Smuggling any goods on board or off the ships is strictly forbidden. Violating this policy will lead to immediate dismissal.
Stowaways
Harbouring a stowaway or non-fare-paying guest on board the ships is strictly prohibited. Violation of this policy will result in immediate dismissal.
Ship visitors
Permission to have visitors on board in a port of call must be granted by the Staff Captain. For security reasons, an application should be submitted to the Staff Captain at least 72 hours before arrival in the requested port with the visitor’s ID/passport details. Please note there is a limit of three visitors per crew member and no more than 10 visitors in total are permitted on board at the same time, so plan well in advance. Visitors must present a valid national picture ID to the security at the gangway before being allowed on board. You are responsible for the conduct of your visitor(s). You must be in proper uniform while escorting visitors around the ship. At no time should they be left unattended in guest areas.
Visitor request forms are available in the Crew Office and must be returned to the Staff Captain at least seven days before arrival. Note that some ports may have restrictions, which can be found on the Crew Board.
Fraternisation with guests
Scenic and Emerald Cruises enforces a strict no-fraternisation policy between vessel personnel and guests on board our vessels. Any guest complaint regarding conduct on board or ashore that is found offensive or uncomfortable will be promptly investigated. Crew members who witness such conduct must report it to their supervisor or the supervisor’s superior if the incident involves the supervisor. Reporting individuals will not face any disciplinary action for reporting.
To avoid misunderstandings between guests and shipboard personnel, the following guidelines should always be followed:
• Never enter a guest’s accommodation unless required for work.
• Ensure guests are not permitted in crew areas. Politely escort any guests found in crew areas out.
• Be friendly but not overly familiar or casual and avoid intimate behaviour.
• Do not discuss sexual orientation or practices.
• Avoid gossiping or discussing ship/company business with guests.
• Do not solicit room numbers or call guests’ rooms for non-business reasons.
• Do not ask guests for dates or accept invitations that might compromise your position.
• If shipboard personnel sense a potential problem with a guest or believe they may have inadvertently offended a guest, they should immediately speak to their supervisor.
In the event of a complaint by a guest against a crew member or vice versa, the seafarers’ movements will be adjusted to prevent further contact between the parties involved. Violations of the fraternisation policy will result in disciplinary action, up to and including dismissal.
Private trading
Engaging in trading or providing services for personal gain, including but not limited to selling beer, wine, cellular phones, phone cards, food, exchanging or transmitting money, personal services such as tattooing, laundry and renting videos/DVDs or cellular phones, is strictly prohibited on board.
Any crew member found providing such services without prior approval from the Staff Captain, or operating contrary to the approved conditions, will violate this policy and be subject to disciplinary action.
Crew Officer
The Crew Officer takes care of the following:
• Check in the crew signing on.
• Assist crew members with lost or delayed luggage.
• Check out the crew signing off.
• Arrange flight tickets for crew members signing off.
• Customs & Immigration procedures for crew members.
• Pay-outs/pay slips on request.
• Making and checking crew ID cards and issuing Brightwell bank cards.
• Contracts, wage settlement & folio charges, deposits & reimbursements.
• Cabin assignment and cabin changes. Please note that cabins are assigned by position. Double cabins for married crew members are limited.
• Cabin keys.
• Administration of training programs.
• Crew Recreation Room & Officer Recreation Room.
• Crew cabin maintenance and cleaning.
• Designated crew area cleaning and maintenance.
• Mail distribution and posting.
• Supply, itineraries, visitor passes, etc.
• Crew Welfare Fund Management (together with the Welfare Committee and the Master).
• Name tags (always required when on duty).
• Activities for the crew.
• Private safe keys.
• Repair and maintenance reporting for crew cabins and areas.
• Answer questions regarding the on-board operations.
Should you have any further related questions feel free to ask the Crew Accountant on board.
Crew activities
At the start of each cruise, a crew activity schedule will be posted on the crew board and broadcast on the crew channel. Suggestions for activities are welcome and should be submitted to the Crew Office.
Gym
If you plan to use the crew gym, please bring your towel. Gym towels are not provided, and using company-provided bath towels is strongly discouraged. Please clean each piece of equipment after each use.
Social Media
Please keep in mind that while on board you are representing Scenic and Emerald Cruises, therefore please use common sense when posting on social media. We have a comprehensive social media policy that is designed for the utmost protection of our employees and guests.
Receiving Mail
Mail and packages must be sent directly to the ship, not through Scenic and Emerald Cruises’ corporate offices. Mark mail with the crew member’s name, department and ship name and address it to the ship’s agent at various ports of call. Address lists are available on board and distributed by the Crew Admin Officer. Ship mail will only be accepted and processed for delivery on board on turnaround days. For ease of receiving mail, we recommend not using remote locations.
Crew members are allowed:
Packages up to 25 x 25 x 15 inches, with a maximum weight of 40 pounds. A maximum of three packages per port per crew member.
Large, additional packages and any costs incurred getting parcels to the ship, the crew member must pay for to receive the item/s.
For large, bulky items (e.g., bike, snowboard, surfboard), written approval must be obtained in advance from the Staff Captain. Disciplinary action will be taken if advance written approval is not obtained.
Sending mail
Postcards and letters can be sent from every port via the port agent. Please enquire with the Crew Office on board the ship.
Frequently Asked Questions
We also understand that working at sea can be a challenging new opportunity. Here are answers to some essential questions you might have when considering cruise ship employment.
What is a letter of employment?
A letter of employment (LOE) is a document provided by Scenic and Emerald Cruises that states the date you are scheduled to join our team, the vessel you are joining and the position for which you have been hired. You must always have this document available when travelling to join the ship.
What is a C1-D visa?
A C1-D visa is a non-immigrant visa issued by US embassies around the world. This visa allows crew members to transit through US ports. If offered a position, we will provide a letter to support your application. This visa is not required for Canadian or US citizens or residents.
What is a Schengen visa?
Some nationalities are required to obtain this visa to enter countries that are part of the Schengen territory in Europe. We can help you determine if you need to apply for a Schengen visa.
Where do I get the pre-employment medical (PEME)?
All crew members are required to complete an extensive pre-employment medical examination before joining the ship. In most cases, the examination is at the employees’ expense, and you can claim the money back when you join a ship. The examination should be conducted through one of our approved medical facilities. Once the medical examination is complete and approved by our medical department, employees will be cleared to travel. This medical documentation will then be valid for up to two years.
Do I have to wear a uniform?
As a team, we like to project a consistent and professional image; therefore, we have carefully chosen a uniform for most positions. Uniforms will be provided on board, and some uniform items are considered personal items the crew are required to pay for. Your recruiter will discuss this with you in more detail.
Is medical attention available to employees?
Yes. Our crew’s safety and well-being are our highest priority. Should employees become ill while on board, each ship has a team of dedicated medical professionals that will assist at no cost to the crew member. However, while the medical team is ready to assist in any urgent situation, they should not be considered your primary medical care provider. It is important to join the ship healthy and ready to work. If you have any prescriptions that have been cleared as part of your pre-employment medical exam, those should be filled for the duration of your assignment before you join.
How long would I be on board before going back home?
A contract ranges anywhere from three to approximately eight months, depending on the position. Most senior management roles have four-month contracts while most of the rest of the positions have six- to eight-month contracts. Employees live on board for the total length of their contracts.
Do I get time off while on board?
Ships have guests on board seven days a week. You may not get 24 hours off; however, you will still have time to rest, visit the ports and participate in fun events.
What happens if I have a family emergency?
In case of emergencies, the Crew Office will work closely with you to make the necessary arrangements providing policies are being followed.
To which ship would I be assigned?
Once you have been offered a position, you will be advised which ship you will be joining. Please keep in mind that assignments are provided based on business needs; therefore, you could join any of our beautiful ships.
How do I get to the ship?
Depending on your proximity to the ships, you may fly to the nearest airport. The company covers all costs from the registered gateway airport to the ship’s destination. It will be your responsibility to travel to the gateway airport.
If specific tools are required to perform my job, do I need to bring them?
Some positions are required to bring their tools. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions about shipboard life.
Do I have safety responsibilities?
In the unlikely case of an emergency, we need to be ready. Therefore, all crew members must attend emergency training and are required to participate in boat drills. Every crew member is assigned an emergency duty which they will be trained on and practice during regular boat drills.
Will I always work on the same ship?
Assignments are based on many factors, and priority is understandably given to business needs. Generally, there are periods where an individual is assigned to a particular ship to provide an opportunity for the teams to build relationships and consistency. However, as with every aspect of shipboard life, flexibility is key. You might be transferred to another ship, as necessary.
What are the requirements for on board employment?
While specific position requirements depend on the job you are interested in, there are some essential requirements that all crew must meet to work on board:
• Be 21 years of age or older.
• Be able to provide and clear two employee reference checks or two positive appraisals from your last employment.
• Hold a passport that will be valid for at least one year from when you are hired.
• Have a US C1/D visa (if you are not a Canadian or US citizen/resident).
• Have an AU MCV visa (if you are not an Australian or New Zealander).
• Pass a pre-employment medical exam certificate according to the Bahamas Maritime Authority.
• Meet the English fluency requirements relevant to your position.
What is a C1/D visa?
Also known as a seaman’s visa, some nationalities need this to work on board a ship and travel to certain countries. This visa normally lasts between two and five years. You will be required to make an appointment at your nearest US Embassy to gain this visa; all paperwork for the appointment will be supplied by Scenic and Emerald Cruises.
How do I get a medical certificate?
This extensive examination is at the employee’s expense and claimed back once you join a ship and can be conducted through one of many recommended medical facilities—you will be advised which one is closest to you. Once this is completed and approved by our corporate medical department, you are cleared to travel and work on board.
Which ship will I be assigned to?
Shipboard employees are scheduled to vessels based on operational needs. This means you could be assigned to any one of our vessels in the fleet depending on where a position is open at the time you are travel ready. After your first assignment, we will be able to provide details about the next assignment after your leave period.
How will I be paid?
You will receive your salary on the last working day of each month through the Brightwell digital banking platform. Upon your arrival on board, the Junior Purser/ Crew Admin will register you on the platform. Once registration is complete, you will be prompted to enrol your new card.
For more information about the Brightwell platform, please visit these links: www.brightwell.com/crew www.navigatorcompassclub.com/members/scenic-group
How
do I get to and from the ship I am assigned to?
At the beginning of each contract, Scenic and Emerald Cruises will provide flights from your designated airport to your assigned ship where you will join. After your contract, Scenic and Emerald Cruises will arrange for your travel back home as well. It is your responsibility to get to the airport from your home, but from there we will provide any necessary accommodations and/or transportation to and from the ship.
Do I need travel insurance?
While you are covered medically in port and on board the vessel, we suggest you purchase basic travel insurance to cover the cost of lost luggage or injuries that could result from shoreside activities and any expensive items that you bring. We advise not to bring expensive items if there is no real need.
How long will I be on board?
Contract lengths vary by position but range between three and nine months. After each contract, you will receive approximately 60 days of vacation before your next assignment. Your daily work schedule while on board will depend on your position, but you can expect to work seven days a week and anywhere between 10-13 hours per day.
Can I get off and go home during the contract?
Time off during the contract is not permitted. In case of family emergencies, Scenic Group understands that additional time at home may be needed and will work with you to accommodate these requests on a case-by-case basis.
Will I have my own room?
Accommodations vary depending on the ship and position. Those in non-management positions generally share a cabin with one to three other roommates whereas those in most management positions are entitled to a single cabin. Cabins include a storage space and a TV. Space is limited on board, cabins and bathrooms are relatively small compared to land-based accommodations, but do not worry there are plenty of amenities for you to enjoy when you are off duty.
What is the power voltage in my cabin?
All vessels have 120v US power and some vessels also have 220v European power.
Can I drink alcohol on board?
Yes, alcohol is available for purchase during time off. However, Scenic and Emerald Cruises have a strict alcohol limit and at no time can a crew member be intoxicated.
Is there a drug policy?
Scenic and Emerald Cruises has a zero-tolerance drug policy. All crew are subject to random and reasonable-suspicion drug testing. Violation of these policies will result in termination.
Is there a curfew?
There is no set curfew. However, crew who are out late should be respectful of other crew members and guests nearby.
Will I have access to guest areas and amenities during my time off?
While some officer-level positions do allow restricted access to guest areas, most facilities are for guests only. However, we have a variety of crew-only facilities, such as a gym, bar, and Crew Club, which is a communal room where you can gather to watch movies, play games, sing karaoke and much more.
Once on board, how do I stay in touch with my friends and family back home?
Mail services are available on board. You will also receive 1GB of free Wi-Fi per day. You are welcome to bring your own laptop or tablet to access the internet in crew areas. Please be aware, however, that satellite internet access can be limited at sea.
Will I have to pay taxes?
All nationalities are responsible for filing their tax forms upon returning to their home countries (as they are self-employed).
Can I send money home from on board?
You can wire money via the Brightwell function.
How do I do laundry?
There are crew laundry facilities where the washers and dryers are free of charge; simply provide the soap. You can also use the dry cleaning on board for a nominal fee.
What
if I miss the ship in port?
Crew members who miss the ship should contact the ship’s Agent who will be waiting at the port. The Port Agent will arrange transportation to the ship’s next port of call. However, it is the responsibility of the crew to pay these transportation costs. A crew may be disciplined for the offence and could be terminated. Depending on the port all crew members are required to be back on board up to an hour before sailing time.
What happens if I get sick while working on board?
While on board, all crew are medically covered and can visit the Medical Clinic for health concerns. If you need to be medically disembarked during your contract, Scenic and Emerald Cruises will provide transportation to a land-based medical facility and repatriate you back home.
Can I visit the ports while working on board?
If you are not scheduled to work during the time the ship is in port, you can disembark the ship with your supervisor’s approval. Occasionally, there are crew-specific activities or tours to participate in.
Safety requirements dictate that a certain number of crew members always be present on each vessel. As such, there may occasionally be times when, although not scheduled to work, you will be required to remain on board while the ship is in port.
Is this legit?
We are aware of fraudulent entities around the world claiming to represent Scenic and Emerald Cruises as recruitment partners, and we work closely with our Security department and local police authorities in various countries to prevent individuals from wrongly representing themselves as our recruitment partners. We strongly suggest that you only discuss employment opportunities directly with Scenic and Emerald Cruises, Singa Ship Management (for Filipinos only) or Wallem Shipping (for Indians only). If you have any suspicion about the nature of an ad or website claiming to recruit on behalf of Scenic Group, please contact your recruiter or on boarding coordinator.
What if I do not have a good relationship with my roommate?
Working on board is a fantastic opportunity not only to grow professionally but also to make friends from all over the world. While diverse cultures act differently and sometimes it takes time to adjust, we believe that being open and respectful always leads to good relationships. Communication is usually the key to having a good relationship with your roommate. However, if for some reason you do not feel comfortable you can check with a supervisor who will try to facilitate a cabin switch.
Where will I have my meals?
Our chefs create for our crew a variety of dishes from various parts of the world, providing options for a healthy and well-balanced diet. All meals are served in crewallocated dining areas. We also frequently send out surveys asking for feedback on living on board. If you wish to request a certain meal, just ask.
Do you have laundry facilities for employees?
Yes, there are laundry facilities available for the crew.
Do employees have internet access?
You have a daily allowance of 1GB of Wi-Fi data. Text messaging is free within WhatsApp.
How do I call home?
You can purchase minutes to use for long-distance calls from the ship. Be sure to download WhatsApp on your smartphone device. You can utilise free WhatsApp text messaging to family members while on board. You may also purchase a Wi-Fi package for calls and video streaming.
Is it possible to receive mail while on board?
Yes. There is a central location where all mail is received and then distributed to the ships. Your shipboard team will be able to provide more details.
Would my cell phone work on board?
Cell phone service is available on board; however, international roaming rates do apply. You may want to check the rates with your provider before using your cell phone.
Would I be able to buy some necessities (i.e. toiletries) on board?
The Crew Shop is a general store for crew on every ship. It sells all sorts of things you might want during a contract and charges low prices too.
Can I make purchases in the Gift Shop?
The gift shop is available to crew members during crew sale events. Shipboard employees are entitled to a discount (some items excluded).
Are there places to exercise?
Yes. Each ship is equipped with a crew gym. We encourage you to take advantage of it and work out at your leisure.
Are there places to socialise with my teammates?
Yes. There are several types of areas where you can socialise with your colleagues, including the crew bar, and other lounges and common crew areas.
Is there a hair salon on board?
Each ship features a spa and hair salon on board, and treatments are offered at a discounted price to crew members. Appointments are necessary and, as expected, guests have priority. We also have a crew barber shop available.
How do I send my money home?
You may wire transfer money to your land-based bank account from your pay card up to certain limits. Please note that there may be a nominal fee from the receiving banks.
Are taxes deducted?
No taxes are deducted from your salary. All employees are responsible for filing and declaring their taxes upon returning to their home country.
Should I bring cash with me?
We suggest you bring at least USD$200-300 in cash and/or a major credit card to cover out-of-pocket expenses during travel and before receiving your first pay.
Do I get to visit the ports?
Yes. When you are not on duty, you are welcome to explore the amazing destinations we visit.
Are there any activities to enjoy during my time off?
At Scenic and Emerald Cruises, we believe in creating a fun work environment. We have a crew activities team on board each ship in charge of hosting different events for our crew. From parties to sports tournaments, all activities are designed for our crew to enjoy life on board.
Can family and friends visit me for the day?
Employees can apply for a one-day visitors’ pass for family and friends; this must be requested with advanced notice. Please check with your supervisor for more details.
Here is to many exciting experiences ahead
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