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Partnership to honor Dr. Galarneau with Walter Rhulen Award

he Sullivan County Partnership for Economic Development today named Dr. Gerard Galarneau, CRMC’s CEO and Chief Medical Officer, as the 2015 recipient of the Walter A. Rhulen Award. The Partnership also recognized Roberta Byron- Lockwood, President of the Sullivan County Visitors Association and Cathy Paty, President of the Sullivan County Chamber of Commerce, as Distinguished Service Award winners. All will be honored at The Partnership’s annual meeting on October 8 at The Sullivan in Rock Hill. Tickets and sponsorship opportunities are still available by calling Michele Klugman Resnick at 794-1110 today. The Partnership Board of Directors selected Dr. Galarneau for the Walter A. Rhulen Award from several worthy nominations submitted by the organization’s membership. Gerry has been chosen as the winner of this year’s Rhulen Award for his dedication to the Partnership, his steadfast work to elevate Catskill Regional Medical Center’s services, environment, standing in the Hudson Valley and his volunteer activities,” Jacob Billig, Partnership Board Chairman, said. “Both the Visitors Association and the Chamber have been recognized for their teamwork and extraordinary effort under the Sullivan United banner.” The Rhulen Award, which is presented annually, recognizes an individual for “business excellence, community commitment and service to humanity.” Galarneau, a Partnership Board Director, received the award in recognition of his passion and tireless efforts toward the continued advancement of Catskill Regional Medical Center as part of the Greater Hudson Valley

Dr. Gerard Galarneau

Health System. Catskill Regional Medical Center is a critical component of economic development in Sullivan County. Dr. Galarneau joined the Greater Hudson Valley Health System in 2013. Dr. Galarneau, Board-certified in Urology, practices with Catskill Regional Medical Group in Harris. He has been an active Orange Regional medical staff member since March of 2000 and has served in leadership positions at Orange Regional Medical Center since 2002. He was the Vice-Chair of the Department of Urology from 2002- 2004 and Chairman from 2005-2006. He was also the Chief of Staff from 2007-2008 and has held the position of Chief of Staff since January of 2009. Dr. Galarneau graduated with a B.S.

SC Partnership Announces 2016 Directors to be Installed at Annual Meeting The Sullivan County Partnership is pleased to announce that eight members of its Board of Directors have been re-elected to their positions by the Partnership’s membership. The directors will be officially installed at the 21st Annual Meeting to be held on Thursday, Oct. 8, at The Sullivan in Rock Hill. Elected to the Board of Directors: Jacob Billig - Billig, Loughlin & Baer Karen Fisher - FisherMears Associates, LLC James Bates - Ecological Analysis, LLC George Kinne - Jeff Bank

Suzanne Loughlin - Firestorm Solutions, LLC Randy Resnick - Bernie’s Holiday Restaurant/The Sullivan Gary Schmidt - Schmidt’s Wholesale Fred Stabbert III - Sullivan County Democrat

The board members were formally re-elected to the 2015-2016 Board of Directors following a solicitation of the Partnership’s entire membership. Thirteen candidates ran for eight available Board seats. There are a total of 24 elected members who serve on the Board of Directors of the Sullivan County Partnership.

in Biology from SUNY Binghamton, received his medical degree from New York Medical College and held residencies in General Surgery and Urology at Beth Israel Medical Center in

Please see GALARNEAU, page 4B

INSIDE: President’s Message page 3 Jeff Bank wins award page 5 Hudson Valley DKI there when needed page 6 Formaggio is ‘big cheese’ page 10 SCVA gets word out page 11

Dr. Galarneau earns Walter Rhulen Award page 12 Creekside Simply Lux page 16 Notes on County Business page 21 PR Award for CORMC page 23


BUSINESS EDGE

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SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

THOMPSON EDUCATION CENTER OUR VISION OF A BRIGHT, NEW FUTURE FOR SULLIVAN COUNTY! Thompson Education Center is excited to share the plans moving forward to build a brand new, state-of-the-art, eco-friendly facility. We are pleased to have the support from you, our community. We all have the same goals in mind -- to create jobs, promote the existing businesses and strive for increased economic growth. Our objective is as follows: i

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To increase employment rate and employment opportunities in the community. Initially and throughout the project, many construction and real estate workers will be employed. On completion of the project, there will be a considerable amount of job openings ranging from professors, instructors, and on-site store clerks to facilities and maintenance crews. A significant amount of resources will be needed to run the center. As a result, there will be an increase in demand for local goods and services. Existing community businesses such as retail banks (ATM), restaurants, supermarkets, along with so many others will thrive. The Education Center will stimulate the local economy bringing a great amount of tax revenue for the county each year. Materials being used for construction are environmental-friendly.

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Local residents and businesses from Sullivan County are showing interest and support for the Thompson Education Project. The community is realizing the benefits and the potential business opportunities the project can bring to the area.


BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

PRESIDENT’S MESSAGE Game Changers To the People: As we celebrate our 21st year, there is no question The Sullivan County Partnership for Economic Development is embarking on true game changing projects for Sullivan County. Yes the term has been overused to describe a multitude of things that often even question the meaning of the term. Yet with secured projects approaching the $2 billion mark on the books and underway, and our county desperately needing the investment of capital, ‘game changers’ is a fitting description for what will take place here over the next few years. Last year at this time we were preparing for our presentation to make the case for a casino license in Sullivan County, while working with Veria Lifestyle Management to formulate a project that made sense for the company, as well as the Town of Thompson. Today Adelaar is well underway in preparation for Empire Resorts official receipt of the license, giving rise to Montreign as well as its extraordinary invest-

ment in Sullivan County. Veria has broken ground on its $100 million spa and wellness center, dubbed Z-Living, while our small communities like Hurleyville, and Livingston Manor continue to transform into destinations and centers of interest both from within and outside of the county. Lost Lake and Serenity Gardens, continue to move forward with high-end, multimillion dollar investments as new major prospects approach us with other large scale developments slated for the next few years. Our work with SUNY Sullivan is beginning to bear fruit with a 2 megawatt solar farm installed, a shovel ready park under approvals and work toward the development of the Healthy World Institute gets more intense. The Partnership also worked hard to provide our members and the community at large with a variety of educational and networking opportunities. From the 2nd annual SEQRA Conference to the Pattern breakfast through to our mid summer Sullivan United event, we have given importance to providing value oriented

training, information and experiences with the best interest of our membership and the community in mind. Look to our continuation and advancement of those and similar efforts in the coming year. Our commitment to focusing on workforce President/CEO Marc Baez began in earnest as together with the Center for Workforce Development, we established the Catskills Workforce Alliance through which varied training institutes and workforce development initiatives will be created to best suit the anticipated and current investment in our county. As expected, most of the immediate investment is hospitality and tourism based, but good news travels fast in economic development and we anticipate impacting multiple industry sectors. This is evident in a recent uptick in specialty manufacturing and distribution as well. A taste of the impact to come was felt this past summer as unemployment dropped a full percentage point and vacancy rates began to drop for the first time in many

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years as well. We look forward to maximizing our gains while diversifying our portfolio, gleaning critical information from past lessons learned, and always working on best practices for the future. Congratulations to Dr. Gerard Galarneau, this year’s recipient of the Walter A. Rhulen Award. Kudos too goes to Roberta Lockwood and Cathy Paty, who have been chosen to receive the Partnership’s Distinguished Service award. The award is well deserved for their work with the Sullivan United Economic Development team. As we anticipate our 21st Annual Meeting and Celebration event on October 8, recognizing those extraordinary projects we’ve deemed game changers, it is also important to recognize those individuals who help Sullivan County each and every day. We look forward to seeing you on October 8, at The Sullivan in Rock Hill. Sincerely,

Marc Baez President & CEO Sullivan County Partnership for Economic Development

Published by Catskill Delaware Publications, Inc.

Call for location of our mobile office or visit www.catskills.com PO Box 405 • Mongaup Valley, NY 12762 845-791-4200 • Fax 845-791-4220

One Cablevision Center Ferndale, NY 12734 845-295-2603 • Fax 845-295-2604

Sullivan County Visitors Association 100 Sullivan Ave. • Ferndale, NY 12734 845-747-4449 • Fax 845-747-4468 www.scva.net

P.O.Box 308, Callicoon, NY, 12723 l 845-887-5200

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Sullivan County Partnership for Economic Development 198 Bridgeville Road • lMonticello, NY 12701 845-794-1110 • Fax 845-794-2324

Publisher: Fred Stabbert III Advertising Director Liz Tucker Designer Rosalie Mycka Advertising Representatives Cecile Lamy, Barbara Matos Special Sections Coordinator Susan Panella Advertising Coordinator Sandy Schraeder Production Associates Tracy Swendsen, Ruth Huggler, Elizabeth Finnegan, Petra Duffy, Nyssa Calkin Business Manager Sue Owens Distribution Bill Holmes


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BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

GALARNEAU, from front page

Roberta Byron-Lockwood ed taxes and $20,311 million in taxes generated for New York State with tourism labor income representing $146,215 million. Cathy Paty is the President of the Chamber of Commerce and is an integral part of the Sullivan United Economic Development team. The Chamber is responsible for business

Cathy Paty retention efforts, provides a myriad of networking opportunities and is the voice for small business in Sullivan County. Both entities guided by Roberta and Cathy were critical partners in Sullivan United during the “proposition 1” voting effort and subsequently the competition for a gaming license in Sullivan County.

Together they work closely with the Sullivan County Partnership and the Sullivan County Industrial Development Agency to promote and support doing business in Sullivan County. For tickets to the dinner call 794-1110 or visit www.scpartnership.com.

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New York. Dr. Galarneau graduated from Carnegie Mellon University with a Master’s degree in Medical Management. He is an active member of the American Urological Association and the Medical Society of Orange and Sullivan County. Roberta Byron-Lockwood is the President/CEO of the Sullivan County Visitors Association, which is responsible for promoting and marketing tourism in Sullivan County. Roberta uses thirty years of experience and knowledge of tourism, marketing, advertising and administrative skills to expand marketing opportunities, explore new markets and reach the maximum market share for Sullivan County Catskills tourism increasing revenue to businesses and the quality of life to its residents. The association has seen a 2.5% increase in visitor expenditures consisting of $372,083 million in overall traveler expenditures, $24,639 million in local generat-


SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

BUSINESS EDGE

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Jeff Bank receives award eff Bank and Rich Rowley and Marianne Murray are the 2015 recipients of the David T. Cocks Award for Commitment to Community and will be honored at the Community Foundation of Orange and Sullivan's Annual Reception on Wednesday, November 18, at Anthony's Pier 9. From its modest beginnings in 1913, Jeff Bank has grown to become Sullivan County’s largest community bank, serving every corner of the county with its 12 branches and nearly 135 employees while claiming a 31 percent market share. Not only has Jeff Bank been providing its customers with a high level of banking services over the years, but it has become known as a community leader as well. The employees of Jeff Bank truly care about the communities which they serve - and it shows. Donating money, collecting food, rolling up their sleeves and getting involved Jeff Bank’s talented group has shown time and again how much they are invested in the community they serve

and how much they want it to succeed. Each year Jeff Bank contributes over $70,000 to many Sullivan County nonprofit organizations, including American Cancer Society, Bethel Woods Center for the Arts, the Center for Discovery, Sullivan ARC, Catskill Art Society, HeartA-Thon, Sullivan County Community College, and Town of Wallkill Boys & Girls Club. Rich Rowley and Marianne Murray are truly committed to making the Hudson Valley a better place to live, work and raise a family. Their tremendous support of local organizations has impacted the

lives of thousands of children and adults throughout the region. Marianne is the founder of Carve for a Cause, an organization that celebrates the fall bounty of the region and raises funds and awareness for local and diverse not-for-profit initiatives. Since inception in 1999, Carve for a Cause has distributed over $300,000 to nonprofits helping meet critical unmet needs for families and children. Each fall, this annual event brings together over 450 people for a day of good old-fashioned family fun - all while giving back to the community. The David T. Cocks Award for

Commitment to Community is given to an individual or organization that has made significant contributions to enrich the lives of others. The award is named in honor and memory of David T. Cocks, who served the Community Foundation with distinction as Vice President for Finance from 2002-2011. On the evening of Father’s Day, June 19, 2011, David T. Cocks, President of Walden Savings Bank, and a beloved and respected member of our community, suffered a heart attack and passed away at the young age of 53. David’s commitment to his community was enormous and the Community Foundation was the benefactor of his friendship and financial expertise. The award is given in recognition of outstanding community service and leadership. Sponsorships and advance tickets for the 2015 Annual Reception are now available. For more information, call 769-9393 or e-mail Elizabeth Rowley at Elizabeth@cfosny. org.

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BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

When disaster strikes who do you call? Hudson Valley DKI, that’s who! W By Fred Stabbert III

hether it’s racing to an emergency or helping a customer develop a strategy for dealing with catastrophe, Hudson Valley DKI has the expertise to help those in need. “We specialize in disasters, whether it’s wind, water, fire or mold,â€? Angelo Ferrante, president of Hudson Valley DKI, said. “Only about five percent of our business comes from ‘superstorms.’ Ninety-five percent of our business is [day-to-day disasters]‌ when a pipe breaks in a home – that’s a catastrophe to the homeowner.â€? Ferrante said his company prides itself on fast response times – one to two hours – which helps his staff be proactive in addressing the problems. “The key to any of our responses is speed,â€? Ferrante said. “It’s all about speed, you have to get there quickly. If a week or a month go by all you have is a bigger problem.

Hudson Valley DKI President Angelo Ferrante feels customer service and most importantly, customer empathy, is important in helping people overcome some of the most stressful and lifealtering moments of their lives – recovering from a disaster.

Continued on page 8E

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SEPTEMBER, 2015

SULLIVAN COUNTY DEMOCRAT

BUSINESS EDGE

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CATSKILL MOUNTAIN MULTI USE LAKEFRONT OPPORTUNITY Restaurant / Hospitality / Marina / Inn /Residential / Retail and More Kauneonga Lake - Bethel, New York UNIQUE COMMERCIAL / RESIDENTIAL PROPERTY IN BETHEL NEW YORK, HOME OF THE 1969 WOODSTOCK FESTIVAL. Own a fully equipped 99 seat restaurant in the heart of town, with a 70 foot waterfront deck showcasing magnificent western sunsets on restaurant row in Kauneonga Lake, featuring 275 feet of lake frontage. Three charming totally renovated apartments provide ownersâ&#x20AC;&#x2122; living space, and supplementary rental income. Two retail storefronts offer additional rental income or the opportunity for diversified business ventures. This property features a 30 plus slip marina with gas pump. A romantic lakeside cottage, gardens, open space, and numerous lounge areas round out this fine property. Conveniently located less than 3 miles from the Bethel Woods Center for the Performing Arts, less than 2 hours from Manhattan and a short distance from the newly approved Casino Resort site which has begun to break ground. Own a piece of history while being a part of creating the future!

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BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

Continued from page 6E

Whether it’s fire damage, mold, water or smoke, Hudson Valley DKI comes prepared to deal with any type of disaster.

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“We are not cleaners, but certified restoration contractors,” he said. And the company handles residential as well as commercial buildings. Besides helping the customers recover from dreaded situations, Ferrante said health concerns are also a big factor in getting there on time. “It’s very much a health issue,” he said. “It’s also a potential health issue to my employees [in the field]. “When water seeps up a wall, in 24 hours you have mold growth,” he said. “The last thing we need is to get one of our own sick.” “One of our best offerings is the Code Red Program,” Matthew De Maio, the director at Hudson Valley DKI, said. “It’s no cost and we evaluate your property to assist you in being ready for an emergency. “We start by putting our finger on the pulse of the facility,” De Maio said. “We find out who the primary contact is and document crucial information needed for an emergency. We concentrate on recovery!” From there an organizational plan is


9E

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BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

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SULLIVAN COUNTY DEMOCRAT

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BUSINESS EDGE

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10E


SULLIVAN COUNTY DEMOCRAT

Sullivan Catskills news T

he Sullivan County Visitors Association had a busy summer with the weather being exceptional for outdoor adventure. The fall promises to be another good season as the mountains turn to an array of color and fall harvest festivals will draw visitors to our Catskills. Niche Tourism Brochures â&#x20AC;&#x201C; The traveling public is looking for experiences today that add to their quality of life whether traveling as a family or as partners or individuals and to have the information readily available in a concise format. Joining the Arts & Cul-

ture Trail and Antiques Trail, an updated Fresh from the Farm, Artisanal Beverage Trail, and Track History on the Museum Trail. All of these maps are available in print as well as digitally on the SCVA website and promoted and distributed throughout the region. This initiative follows the NYS emphasis on Taste NY and Arts, History and Culture. Working with cooperative partners, SCVA is continuing to run a digital board at 1500 Broadway in NYC through September.

BUSINESS EDGE

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The 2016 Travel Guide database and advertising is in high gear as SCVA plans for the new guide production to be done by January 2016 in time for the extensive trade and travel show schedule. The 2015 guide has been requested in record numbers this year. SCVA is looking for new photography for its media library to promote in the travel guide, on the web, on all the social media platforms and to travel writers. New development continues to move forward and SCVA is working with those developers to blend our existing assets with their projects.

The SCVA published many themed brochures, including those pictured above and right. At left is the digital billboard at 1500 Broadway in New York City.

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BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

BUSINESS EDGE

Gerard J. Galarneau, M.D. named 2015 Walter A. Rhulen Man of the Year family member will notice.” A congenial CEO willing to clean toilets demonstrates that each task and every person within an organization – physicians, nurses, nursing assistants, EVS, et al – are equally important. When clinical staff starts seeing nonclinical staff through this lens, the effect dissolves hierarchy that can hinder a healthcare environment. 2015 Walter A. Rhulen Award The Sullivan County Partnership for Economic Development recognized Dr. Galarneau this month as the 2015 recipient of the Walter A. Rhulen Award. Presented annually, the award recognizes an individual for “business excellence, community commitment and service to humanity.” The award recipient is selected through nominations made by the Sullivan County Partnership’s Board of Directors. “Dr. Galarneau has been an integral part of the Sullivan County community

since becoming CEO and Chief Medical Officer at Catskill Regional Medical Center,” said Sullivan County Partnership President/CEO Marc Baez. “His dedication as a board member of

How important is it to do business locally? Exceedingly important. Communities that are more financially stable have better healthcare outcomes. We brought a need -- renovations and related construction, electric, plumbing, financial, legal. The Sullivan County Partnership knows who does what in the county. Nearly 100% of CatskillRegional Medical Center contractors are Sullivan County local people. Doing business locally positively impacts job creation, insurance coverage, health improvement program access.

various business and economic development agencies, as well as his volunteerism speaks to his deserving of this prestigious award.” The roll-up-your-sleeves administrator conveys an emotional intelligence and visionary practicality manifested at the Harris campus. “Hello, may I help you find where you want to go?” a friendly staffer with a stethoscope greets a visitor meandering well-marked construction detours, down a bright hall smelling of fresh paint. Staff parking – formerly front, center and nearest the main building – has been relegated to the back of the building. Prime parking is now utilized as handicapped parking – expanded from eight to 18 spots. To transform the notoriously cracked and broken old parking lot, CRMC hired a local contractor to reclaim and reuse most of the old asphalt in the smooth, expanse of blacktop today. A green approach saved Catskill Regional $350,000 in hauling, disposal and new material costs on the project.

How has the Sullivan County Partnership for Economic Development helped Catskill Regional Medical Center? Sullivan County Partnership has helped us network and create great relationships. To realize our vision of creating a designated Stroke Center, we’ve been able to coordinate with many different stakeholders -- EMS, neurologists through Crystal Run, businesses and non-profits within Sullivan. We’re coming up with solutions and improving health outcomes for people in this community.

Insight into Action Dr. Galarneau’s undercover boss caper shed light on a root cause of one consistently poor quality measure: room cleanliness. Clean floors, embedded with waxed over dirt, appeared dingy. Toilets and sinks were spotless and sanitized, yet were so old and rusty no one could make them look clean. “How can a patient have confidence in quality care, if the room feels dirty?” Renovation of approximately 60 patient rooms – 100 percent of medical surgical units – followed in the past two years. “Now when a room is clean, it really looks clean,” said Dr. Galarneau. “Our room cleanliness scores are through the roof!”

Catskill Regional hired a local contractor to transform the parking lot. Cracked and broken asphalt from the old parking lot was reclaimed, ground, mixed and poured under new blacktop. The green approach saved CRMC $350,000 on hauling, disposal and new material costs.

Improving Short-Term Outcomes in the State’s Second Unhealthiest County In early 2013, Catskill Regional Medical Center suffered organizational cancer. Gallup workplace quality measures found that for every actively engaged employee, Catskill Regional

Story and photos by Willow Baum

Catskill Regional, with assistance from the Sullivan County Partnership, sourced nearly 100% local contractors to renovate all of its medical surgical units -approximately 60 patient rooms -- in two years. Patient room renovation highlights include: Singlebed Rooms; Air Circulation; Custom Care Video Programming.

CONTRIBUTED PHOTO

had one actively disengaged employee. The latest 2015 survey shows a 5:1 ratio of engaged to disengaged employees – a tipping point correlating to exponential improvement in patient satisfaction.

Dr. Gerard Galarneau, M.D., Chief Executive & Chief Medical Officer, worked alongside Catskill Regional environmental services staff preparing patient rooms for a day, to understand where improvements to staff and patient satisfaction can be made.

Dr. Galarneau credits the staff for the turnaround. “You can’t have patient satisfaction if employees are not happy to come to work.”

Continued on page 14E

CONTRIBUTED PHOTO

W

hen the environmental services staff (EVS) at Catskill Regional Medical Center (CRMC) voiced concern over insufficient resources to excel on the job, the hospital’s head honcho and practicing urologist cleared his packed schedule. Trading a tailored suit for utilitarian blue scrubs, he spent one day buffing floors and sanitizing toilets. “It’s one thing to say hello in the halls,” said Dr. Gerard Galarneau, M.D., CRMC’s Chief Executive & Chief Medical Officer. “Working beside someone to prepare patient rooms, you really get to know them.” Cleaning isn’t just a paycheck. EVS staff take as much pride in their work as anyone else in the organization, discovered Dr. Galarneau. “And they should – a dirty room can cause infection,” said Dr. Galarneau. “Their job really is important. There’s a skill to ensure a clean room, attending to every little detail a patient or

13E

For the Catskill Regional Stroke Center Team (pictured here) to save more lives, EMS workers countywide need to know they can call in a “Code Neuro” from a patient’s home to alert Catskill Regional. Suspected stroke patients are fast-tracked past the Emergency Room (ER), and go straight to CT Scan. There, a registration attendant wheels in their computer while an ER physician and lab techs begin immediate treatment.


12E

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SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

BUSINESS EDGE

Gerard J. Galarneau, M.D. named 2015 Walter A. Rhulen Man of the Year family member will notice.” A congenial CEO willing to clean toilets demonstrates that each task and every person within an organization – physicians, nurses, nursing assistants, EVS, et al – are equally important. When clinical staff starts seeing nonclinical staff through this lens, the effect dissolves hierarchy that can hinder a healthcare environment. 2015 Walter A. Rhulen Award The Sullivan County Partnership for Economic Development recognized Dr. Galarneau this month as the 2015 recipient of the Walter A. Rhulen Award. Presented annually, the award recognizes an individual for “business excellence, community commitment and service to humanity.” The award recipient is selected through nominations made by the Sullivan County Partnership’s Board of Directors. “Dr. Galarneau has been an integral part of the Sullivan County community

since becoming CEO and Chief Medical Officer at Catskill Regional Medical Center,” said Sullivan County Partnership President/CEO Marc Baez. “His dedication as a board member of

How important is it to do business locally? Exceedingly important. Communities that are more financially stable have better healthcare outcomes. We brought a need -- renovations and related construction, electric, plumbing, financial, legal. The Sullivan County Partnership knows who does what in the county. Nearly 100% of CatskillRegional Medical Center contractors are Sullivan County local people. Doing business locally positively impacts job creation, insurance coverage, health improvement program access.

various business and economic development agencies, as well as his volunteerism speaks to his deserving of this prestigious award.” The roll-up-your-sleeves administrator conveys an emotional intelligence and visionary practicality manifested at the Harris campus. “Hello, may I help you find where you want to go?” a friendly staffer with a stethoscope greets a visitor meandering well-marked construction detours, down a bright hall smelling of fresh paint. Staff parking – formerly front, center and nearest the main building – has been relegated to the back of the building. Prime parking is now utilized as handicapped parking – expanded from eight to 18 spots. To transform the notoriously cracked and broken old parking lot, CRMC hired a local contractor to reclaim and reuse most of the old asphalt in the smooth, expanse of blacktop today. A green approach saved Catskill Regional $350,000 in hauling, disposal and new material costs on the project.

How has the Sullivan County Partnership for Economic Development helped Catskill Regional Medical Center? Sullivan County Partnership has helped us network and create great relationships. To realize our vision of creating a designated Stroke Center, we’ve been able to coordinate with many different stakeholders -- EMS, neurologists through Crystal Run, businesses and non-profits within Sullivan. We’re coming up with solutions and improving health outcomes for people in this community.

Insight into Action Dr. Galarneau’s undercover boss caper shed light on a root cause of one consistently poor quality measure: room cleanliness. Clean floors, embedded with waxed over dirt, appeared dingy. Toilets and sinks were spotless and sanitized, yet were so old and rusty no one could make them look clean. “How can a patient have confidence in quality care, if the room feels dirty?” Renovation of approximately 60 patient rooms – 100 percent of medical surgical units – followed in the past two years. “Now when a room is clean, it really looks clean,” said Dr. Galarneau. “Our room cleanliness scores are through the roof!”

Catskill Regional hired a local contractor to transform the parking lot. Cracked and broken asphalt from the old parking lot was reclaimed, ground, mixed and poured under new blacktop. The green approach saved CRMC $350,000 on hauling, disposal and new material costs.

Improving Short-Term Outcomes in the State’s Second Unhealthiest County In early 2013, Catskill Regional Medical Center suffered organizational cancer. Gallup workplace quality measures found that for every actively engaged employee, Catskill Regional

Story and photos by Willow Baum

Catskill Regional, with assistance from the Sullivan County Partnership, sourced nearly 100% local contractors to renovate all of its medical surgical units -approximately 60 patient rooms -- in two years. Patient room renovation highlights include: Singlebed Rooms; Air Circulation; Custom Care Video Programming.

CONTRIBUTED PHOTO

had one actively disengaged employee. The latest 2015 survey shows a 5:1 ratio of engaged to disengaged employees – a tipping point correlating to exponential improvement in patient satisfaction.

Dr. Gerard Galarneau, M.D., Chief Executive & Chief Medical Officer, worked alongside Catskill Regional environmental services staff preparing patient rooms for a day, to understand where improvements to staff and patient satisfaction can be made.

Dr. Galarneau credits the staff for the turnaround. “You can’t have patient satisfaction if employees are not happy to come to work.”

Continued on page 14E

CONTRIBUTED PHOTO

W

hen the environmental services staff (EVS) at Catskill Regional Medical Center (CRMC) voiced concern over insufficient resources to excel on the job, the hospital’s head honcho and practicing urologist cleared his packed schedule. Trading a tailored suit for utilitarian blue scrubs, he spent one day buffing floors and sanitizing toilets. “It’s one thing to say hello in the halls,” said Dr. Gerard Galarneau, M.D., CRMC’s Chief Executive & Chief Medical Officer. “Working beside someone to prepare patient rooms, you really get to know them.” Cleaning isn’t just a paycheck. EVS staff take as much pride in their work as anyone else in the organization, discovered Dr. Galarneau. “And they should – a dirty room can cause infection,” said Dr. Galarneau. “Their job really is important. There’s a skill to ensure a clean room, attending to every little detail a patient or

13E

For the Catskill Regional Stroke Center Team (pictured here) to save more lives, EMS workers countywide need to know they can call in a “Code Neuro” from a patient’s home to alert Catskill Regional. Suspected stroke patients are fast-tracked past the Emergency Room (ER), and go straight to CT Scan. There, a registration attendant wheels in their computer while an ER physician and lab techs begin immediate treatment.


BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT CONTRIBUTED PHOTO

14E

Continued from page 13E As a result, Catskill Regional is stemming both historically disappointing financial performance and healthcare outcomes for the people of the second

unhealthiest county in New York State. Only Bronx county trails Sullivan. Upon a core foundation of providing quality healthcare, CRMC is expanding outpatient primary care services to Callicoon and Livingston Manor, to

SEPTEMBER, 2015

[Pictured left to right] Catskill Regional’s Dr. Rajan Subbiah with Stroke Patient Regina Cooper, and CEO & CMO Gerard Galarneau. Regina was the first stroke patient treated successfully during the first week of CRMC’s official designation as a Stroke Center. Creating a designated Stroke Center is a “herculean task” of county-wide education and coordination, an effort networking through the Sullivan County Partnership helped Catskill Regional achieve.

better serve outlying areas. Transportation is an issue for many patients: 30 percent of Sullivan County residents travel more than 50 minutes to see a primary care physician. Plans call to add another 12 primary care outpatient providers to serve the 75,000 year-round residents, that doubles with second homeowners and surges between Memorial Day to Labor Day, to 150,000 with the influx of seasonal people. Creating a designated stroke center in Harris is another key initiative. An EMS worker who believes a patient is having a stroke – a medical emergency where treatment within a three- to five-hour window could mean life or death – is required by law to bring the patient to the nearest New York Statedesignated stroke center. In the first ten months Catskill Regional has been a designated stroke center, eight patients were treated who would otherwise risk being permanently dis-

abled, having another stroke or die. Previously, Orange-Regional in Middletown – 35 miles away – was the nearest stroke center. Just days after becoming a designated stroke center, a patient drove herself to Catskill Regional. She was within 28 minutes of not being able to have medication administered. Another woman who couldn’t talk, move her right arm or leg when she came in, was treated and left requiring no rehab, just close follow-up. Blue Zone Planning Kicks Off in Sullivan County Healthcare success measures for individuals, communities and providers, are evolving. Historic fee-for-service business models where more procedures mean more hospital revenue, are giving way to keeping people healthy and out of the hospital. “Eighty-five percent of an individual’s overall health has nothing to do with a

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BUSINESS EDGE

15E

hospital, nothing to do with seeing a doctor or access to healthcare,” said Dr. Galarneau. “It’s healthy lifestyle. Having the hospital assist in promoting efforts, if done correctly, that promote healthy living will be more beneficial to the people of Sullivan County than the hospital

bringing on another service.” On September 28, Sullivan Renaissance, CRMC and Partnership members will convene for a kickoff meeting to explore local applications of Blue Zones, a global community wellbeing improvement initiative. Blue Zones – like Sardinia, Italy, Okinawa, Japan and Loma Linda, California – are areas people live vibrant, active lives well into their hundreds. “What began as a National Geographic expedition to find the longest living cultures,” states the Blue Zones website (www.bluezones.com), “evolved into a recipe for living longer and living happier.” A recipe that can nourish the people of Sullivan County

22872

Catskill Regional Medical Center is converting powering its facilities from 100% oil, to a Dual Fuel Boiler for oil and natural gas. The business decision lowers the carbon footprint of Catskill Regional and will pay for itself in three years.

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16E

BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

Creekside Bed & Bath: simply lux acommodations in the Heart of Roscoe

Story & Photos by Willow Baum

“W

e hear you have a brewery and a distillery now!” Such was the prevailing reaction to the Roscoe, NY booth at the 2014 New York Times Travel Show at the Jacob K. Javits Convention Center in New York City. Building exciting new business ventures atop the buzz of being named the 2011 Ultimate Fishing Town by the World Fishing Network (WFN) is recasting Roscoe as a hotbed of musthits for visitors and locals alike. The town boasts so many attractions – the O&W Railway Museum, Northern Farmhouse Pasta farm-to-table dinners, tastings at Prohibition Distillery and Roscoe Brewing Company, fly-fishing, hiking and much more – that Roscoe can’t be savored in a single day. Enter Creekside Bed & Bath. Located on the main drag of town,

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Each sparsely adorned room has a playful, personal touch curated locally by proprietor Donna Vallone.

Roscoe’s newest lodging entry is an inviting overnight or weekend retreat, walking distance from most everything. “Creekside Bed & Bath is a great fit for a single person or friends who want to eat out and just want a bed and a bath,” said proprietor Donna Vallone.

Rather than going the expected “bed and breakfast” route, the Vallones are meeting a precise need guests literally were asking for. “We almost named it Simply A Bed and Bath.” “There’s already plenty of great places to eat breakfast, lunch and dinner in Roscoe,” said Donna, whom welcomes guests with an info sheet

featuring new eateries plus local standbys within walking distance like Raimondo’s, Casey’s Deli and the Famous Roscoe Diner, natch. Creekside Bed & Bath features two one-bedroom suites on the ground floor that can connect to sleep up to three or four guests. Three units upstairs sleep two each. The property offers tasteful, simple amenities – Wi-Fi, DIRECTV, and an outdoor gazebo. Weekends since the property’s August opening have been sold out. Locals are inquiring about available rooms to put up extended family over the holidays. The new, in-town property compliments Creekside Cabins, a mix of lodging options the Vallones opened over 20 years ago. Each sleeps up to four and six guests. Last fall and this spring, Creekside Cabins relocated upstream to a new site along the Willowemoc. The move allowed for

expansion, improvements and new amenities like private fire pits and a BBQ area. The relo hasn’t deterred devout, repeat Creekside guests. “Most everyone is already booked for next year,” said proprietor Donna Vallone, whose Creekside properties

Continued on page 18E

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BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

Continued from page 17E draw clientele from New York City, New Jersey, Connecticut and as far away as South Africa, Japan, even Australia. Location, Location The structure on the corner of Stewart and Railroad Avenue has seen many lives – as an office building,

SEPTEMBER, 2015

apartment building, movie theatre. “When corner property and the building came up for sale, we decided to buy it,” said Donna. “The location also gives Roscoe Beer Company (another Vallone family enterprise) a presence right on main street, and allows us to do something for the community.” The Town Center, also developed by the Vallones, shares a courtyard with Creekside and the Roscoe Beer

The Town Center, developed by the Vallones, shares a courtyard with Creekside and the Roscoe Beer Company outpost cabin. The venue opened July 4th weekend and stages live music, open mic on Tuesdays at 6 and a variety of events. Following dreams is precisely the path Donna and husband Phil Vallone have taken since the 1990’s when they pulled up Staten Island stakes to relo to Roscoe as year-round residents and business owners in Sullivan County.

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SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

19E

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Creekside Bed & Bath is quite simply a pristine place to rest and relax, walking distance from Roscoe’s main attractions.

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“That is what we are all about – giving back to our community whenever we can,” said Donna. To make reservations at any Creekside Cabin property – and for links to a few of the best fly fishing resources on the web visit www.creeksidecabins.com Or call the office at 607-498-5873.

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BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

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BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

21E

MINDING OUR BUSINESSES

Pattern for Progress seeks ‘fellows’ NEWBURGH — Hudson Valley Pattern for Progress seeks mid-career professionals from across the Hudson Valley to join the next class of its regional Fellows program. In addition to attending a series of interactive classes with relevant readings and guest speakers who are experts on the region, the 2015-16 Fellows class will work on a unique research project tied to Pattern. The program helps participants to gain a more intimate knowledge of the region and encourages them to explore regional approaches to their work. More than 160 people have graduated from the Pattern Fellows Program. In previous years, Fellows have included leaders from the fields of finance, government, economic development, land conservation, law, human services, healthcare, academia and more. Classes will gather every other Tuesday from October through May at the Pattern office at 3 Washington Center on the campus of SUNY Orange in Newburgh. Classes will meet in the late afternoon, from 4 p.m. to 6 p.m., with refreshments served. The 2015-16 Fellows project will dovetail with the Urban Action Agenda, a multi-year revitalization initiative Pattern is leading to retain and attract young people and families to Hudson Valley urban centers. Pattern seeks businesses and nonprofits interested in sponsoring the Fellows work on the urban centers project. Those interested in becoming a Pattern

Fellow or a Pattern Fellows sponsor can get more information by visiting patternfor-progress.org. To become involved, contact Jonathan Drapkin atjdrapkin@pfprogress.org, or Robin DeGroat at rdegroat@ pfprogress.org, or call 565-4900.

Fremont completes 2015 UDC Grant NARROWSBURG — The Upper Delaware Council approved a $4,018 payment to the Town of Fremont on July 28 to mark the successful completion of its 2015 Technical Assistance Grant project. Under the coordination of Code Enforcement Officer James McElroy, the town worked with vendors Williamson Law Book Co. of Victor, NY and Chorba Consulting, Inc. of Beach Lake, Pa., to purchase, install, and conduct training in the use of new computer software which tracks key areas managed by the building, planning, and code enforcement office. These include issuing permits, variances, subdivisions, and violations; generating municipal property lists; printing county and state-required reports; and creating files to facilitate statistical reporting and monitoring of trends. The Town of Fremont spent a total of $5,440.84 on the project, which introduces an efficient, time-saving system that will provide quick access to accurate data in the future. The UDC approved 11 Fiscal Year 2015 Technical Assistance Grants (TAG) totaling $28,928 on Oct. 2, 2014. The deadline for project completions is August 21. Since its

inception in 1988, the UDC has awarded a cumulative total of $774,325 to fund 230 projects through the TAG program. For guidelines and a directory of projects accomplished under the Technical Assistance Grants program, please visit www.upperdelawarecouncil.org. Contact UDC Resource Specialist Travis O’Dell at 252-3022 or udctravis@frontier.com with any questions.

Center for Discovery plans autism workshop HURLEYVILLE — On Saturday, October 17, the Center for Discovery presents “A Whole-Body Disorder” at the Michael Ritchie Big Barn, 103 Mitteer Rd. in Hurleyville. Did you know children with autism not only have problems with social communication and repetitive play, but they can have many health problems that might be misdiagnosed or untreated? Recent studies have shown that several medical conditions are much more prevalent in people with autism than others without autism including sleep problems, constipation, anxiety and stress, immune problems, gastrointestinal disorders, allergies, seizures, obesity, severe headaches, asthma, ear and respiratory infections. This conference is designed for parents who want to know more about the health problems in autism and what to do about these problems. The sessions will be informative and practical, so that parents leave with strategies that they can implement to help their child at home. World renowned experts will lead the sessions and The Center for Discovery

experts will be on hand to help parents who want help understanding how to implement certain strategies with their children. Free to parents. Registration deadline is Friday, October 9. Registration begins at 9 a.m. and there will be a full day of interactive workshops from 9:30 a.m.–3:30 p.m. Lunch and light snacks will be provided. This program is designed specifically for families who want more information about co-occuring medical problems often seen in children with autism. For registration and more information contact: Rachael Skinner rskinner@tcfd.org 707-8695 or visit thecenterfordiscovery.org/asset.’

Louis & Sons Auto gains U-Haul dealership FERNDALE — U-Haul Company of New York and Vermont, Inc. announced that Louis & Sons Auto has signed on as a UHaul neighborhood dealer to serve the Ferndale community. Located at 1234 County Route 174, Louis & Sons will offer U-Haul trucks, towing equipment, support rental items and in-store pick-up for boxes. Hours of operation for U-Haul rentals are 8 a.m.-9 p.m. every day. After-hours drop-off is available for customer convenience. Reserve U-Haul products at this dealer location by calling 747-0013 or visiting www. uhaul.com/Locations/Truck-Rentalsnear-Ferndale-NY today.

Leadership Sullivan announces the Leadership Sullivan class of 2016

S

ullivan County’s Chamber of Commerce Foundation is proud to announce the members of the class of 2016. The Leadership Sullivan program is a 9-month program in which business professionals receive training on topics important to Sullivan County residents and businesses. Leadership Sullivan’s mission is to develop informed and committed leaders from all segments of the community who will apply their collective experience and skills to serve, strengthen and improve the quality of life for all people who live and work in Sullivan County. This year’s class is the 16th Leadership Sullivan Class.

The Class of 2016 includes: Karen Ellsweig Patricia Gonzalez, Crystal Run Healthcare Joanne McPhillips, Granite Associates, LP Nicole Gorr, Granite Associates, LP Edwin Neumann, Jeff Bank Jillian Oakley, Jeff Bank Stephanie Hoefling, Jeff Bank Regina Coulter, Mike Preis Insurance Agency Joanne Geraine, ND Pro Media Jennifer Reebe, New Hope Community

Linda Kleingardner, Rolling V Transportation Lesia Williams, Sullivan ARC Tammy Porter, Sullivan County Community College Gina Cicchetti, Sullivan County Dept. of Community Services Katherine Johnson, Sullivan County Dept. of Community Services Joycalyn Jordan, Sullivan County Dept. of Family Services Travis North, Sullivan County Planning

Anya Novikov, New Hope Community

Stephanie Brown, Sullivan County Public Health Services

Vincent Galligan Jr., Orange and Rockland Utilities, Inc.

Thomas Little, Toshiba Business Solutions

Leadership Sullivan is a non-partisan program that relies on support from the business community to reach its goals. The program is coordinated through the Sullivan County Chamber of Commerce Foundation, a not-forprofit corporation organized under the rules of Section 501(c)(3) of the Internal Revenue Code, is organized exclusively for scientific, educational, and charitable purposes. To enhance the knowledge and workings of Sullivan County among individuals in business and to further enhance programs or services of the Sullivan County Chamber of Commerce, in regard to its scientific, educational and charitable purposes. For more information on the program, please contact Susan Diamond, Leadership Sullivan Class Facilitator at 845-594-4818 or via email susan@leadershipsullivan.org


22E

BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

Veria Lifestyle moves forward with IDA’S assistance I

n August of 2015, the Veria Lifestyle Inc. project to be located on Anawana Lake Road north of Monticello in the Town of Thompson, submitted an application to the County of Sullivan Industrial Development Agency (IDA) to assist the project in their construction phase. They had previously submitted an application for assistance for the demolition and infrastructure phase of the project in 2013, which the IDA approved and which has since been substantially completed. Veria Lifestyle proposes to develop a destination wellness center on the grounds of the former Kutsher’s Hotel and Golf Resort. The facility will be called “Veria Lifestyle Management Center,” and is described as a unique luxury center focused on natural health and wellness. Approximately $70 million will be invested in building renovations and new construction related to creating the proposed wellness center. Full time employment when completed is estimated at 200 new jobs. During the construction phase it is predicted that 200 construction jobs will be created. The new wellness center, located on 1,310 acres of property, will include a 131-room guest hotel, exercise facilities, food and beverage venues, a golf course, swimming pools, a museum, and the wellness center itself that will have diagnostic, holistic treatment, and educational components. Each guest

By Jennifer Brylinski Executive Director Sullivan Count IDA

will be able to access personalized attention and treatment. Assistance applied for from the IDA is for real property and sales tax abatements to assist with this project through its Destination Resort Program abatement policy. After a thorough review of the project and a review of an independent analysis designed to compare the economic benefits of the project, including both direct and indirect revenues generated for local and state government, against the costs to these governments for additional services required, and conducting a public hearing on the project, the IDA will make a determination of assistance. Tourism and development directly centered at the Veria Lifestyle Center, or other businesses connected to it, will be extremely important to reviving the traditional Catskill lodging industry and would have the potential to build on new investments surrounding the upcoming casino project. The Sullivan County economy has experienced considerable economic difficulties over the last several years. Following a long decline of this famous part of Sullivan County’s economy, it is hoped this trend will be reversed with the recent approval of a new casino and projects such as this proposed Veria Lifestyle Center. For more information regarding the project or the assistance contemplated, please contact Jennifer CS Brylinski, Executive Director, IDA, at 845-295-2603. Veria Lifestyle held a groundbreaking in June for its multimillion-dollar project near Monticello, where a scale model was presented, depicting the 131-room hotel and landscaped grounds fronting Bailey’s Lake. The man behind its construction, Dr. Subhash Chandra (far left), promised the large audience (including Thompson Town Board member Richard Sush at right) that the facility will emphasize health and wellness, and will work closely with the community.


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BUSINESS EDGE

23E

Contributed Photo The marketing team that won numerous awards consists of, seated, from left: Orange Regional Medical Group Marketing and Public Relations Director Jolie DeFeis, Executive Director of Marketing and Public Relations Rob Lee and Marketing and Public Relations Senior Specialist Lauren Kropf-Zuckerman. Standing, from left: Community Outreach Marketing and Public Relations Specialist Dominique Mohansingh and Marketing and Public Relations Director Marcy Manheim.

Catskill & Orange Regional Medical Centers/Groups:

Awarded for marketing, public relations efforts T

he Greater Hudson Valley Health System (GHVHS), comprised of Catskill Regional Medical Center, Orange Regional Medical Center, Catskill Regional Medical Group and Orange Regional Medical Group, is proud to announce national recognition from the 32nd Annual Healthcare Advertising Awards and the Aster Awards. The competitions, judged by a national panel, award healthcare organizations who showcase exemplary quality, creativity and message effectiveness in the areas of marketing and public relations. This year, the GHVHS components were acknowledged for several awards, marking another successful year for the hospitals and physician groups, and the work of the Marketing and Public Relations Department. ORMC was the recipient of two Merit awards for the hospital’s residency brochure and their Aromatherapy brochure citing outstanding quality from Healthcare

Advertising. ORMG was the recipient of a Merit award for their primary care billboard, also for outstanding quality. Healthcare Advertising also recognized CRMC with a Gold award for its employee newsletter, Staff Matters, and a Merit award for its stroke center ad, which showcased the highest standard of excellence. CRMG received a Silver award for its monthly Health Tips e-newsletter, a Bronze award was given for its breast cancer screening ad and a Merit award for its primary care radio spot. The Aster Awards also recognized ORMC with a Gold award and two Bronze awards. The hospital received a Gold award for its Pediatric Emergency Department service line campaign and a Bronze award for its aromatherapy brochure and its spine/orthopedic video. ORMC was the recipient of a Silver award for its primary care billboard. CRMC was honored by the Aster Awards

with a Silver award for its May/June edition of the employee newsletter, Staff Matters. CRMG was recognized with a Bronze award for its breast cancer screening ad and a Silver award for its monthly Health Tips e-newsletter. The GHVHS marketing and public relations department won the admirable healthcare awards in partnership with their local agency, Focus Media. “We are honored to once again receive national recognition for our marketing efforts,” said GHVHS Executive Director of Marketing & Public Relations Rob Lee. “Our hospitals provide critical services and it is our duty to effectively deliver internal and external communication to the community.” For more information about Catskill Regional Medical Center, visit www.crmcny.org. For more information about Orange Regional Medical Center, visit www.ormc.org.


BUSINESS EDGE

SULLIVAN COUNTY DEMOCRAT

SEPTEMBER, 2015

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24E

Sullivan County Business Edge Fall 2015  

From the hospital to a new lifestyle & wellness resort, this Business Edge is jam-packed with exciting new initiatives throughout Sullivan C...

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