Homeowner Handbook

HOMEOWNER

HANDBOOK

Simplify Your Life low-maintenance, single-level living

TABLE OF CONTENTS

CONSTRUCTION SEQ UENCE Schedules, delivery date updates, meetings, and a timeline.

RESOURCES Learn where to quickly and easily find the information you need across multiple platforms.

SERVICE + WARRANTY PROGRAM Instructions on how to get the service you may need and what's covered under your warranty.

CARE + MAINTENANCE Easy reminders on how to care for your new home.

APPENDIX Paper forms for service requests and your Pre-Occupancy Home Orientation.

INTRODUCTION 1

SCHEDULES

"NOTHING'S HAPPENING"

The delivery date for your new home begins as an estimate. Generally speaking, Scarmazzi Homes will complete your residence approximately 1 2 0 working days from the time we begin construction. Construction will begin approximately 4 5 days after execution of your contract and completion of your home personalization selections. The official start date will be subject to existing sales in a particular community.

Expect several days during construction of your home when it appears that nothing is happening. This can occur for a number of reasons. Each trade is scheduled days or weeks in advance of the actual work. This period is referred to as "lead time." Time is allotted for completing each trade's work on your home. Sometimes, one trade completes its work a bit ahead of schedule. The next trade already has an assigned time slot, which usually cannot be changed on short notice.

CLOSING UPDATES Scarmazzi Homes recognizes that timing is critical to planning your move. Although a guaranteed date is unrealistic in the early stages of construction, we will provide updates as the home nears completion.

You can anticipate knowing your delivery date 6 0 days in advance and will be advised by your salesperson or closing coordinator.

Progress pauses while the home awaits building department inspections. This is also part of the normal sequence of the construction schedule and occurs at several points in every home. Also, throughout construction of a home, work progresses rapidly at some stages as highly visible stages are completed (such as installing large expanses of walls) and more slowly at others (such as detail work in framing in soffits and closets). If you have any questions about the pace of work, please contact your Construction Manager for an update.

2 INTRODUCTION

Although the specific sequence of construction steps varies and overlaps, generally we build your home in the following order:

EXCAVATION AND FOOTER INSTALLATION FOUNDATION WALLS, FRENCH DRAIN, WATERPROOFING (IF APPLICABLE) AND

Your one-on-one Pre-Construction meeting is designed with your homebuilding experience in mind. At this time your Project Manager will review your selections, lot location, schedule and other items associated with building your home.

INSPECTION FRAMING AND WINDOW INSTALLATION, EXTERIOR DOORS, AND INSPECTION ROOFING INSTALLED ROUGH-IN OF MECHANICAL SYSTEMS INCLUDING HVAC, PLUMBING AND ELECTRICAL (EXTRA OUTLETS NEED TO BE INSTALLED AT THIS POINT) ROUGH INSPECTIONS INSULATION + INSPECTION

Your Pre-Drywall Meeting will show you the behind the scenes features of your home before the drywall is put into place.

At this time you can inspect and confirm any electrical extras you may have selected.

DRYWALL + INSPECTION INTERIOR TRIM INCLUDING DOORS, BASEBOARDS, CASINGS, OTHER DETAILS PAINT, FINISH WORK INCLUDING CABINETS, COUNTERTOPS, TILE AND FINISH MECHANICALS FLOOR COVERINGS APPLIANCES AND HARDWARE CONSTRUCTION CLEANING, BUILDER'S PUNCH LIST, AND QUALITY WALK EXTERIOR TRIM - SIDING SOFFIT, FASCIA, GUTTERS, AND DOWNSPOUTS

Customer satisfaction is our top priority.

This home orientation is intended to explain the operation of the mechanical systems, demonstrate other features, and provide you with maintenance suggestions.

DRIVEWAY INSTALLATION DECK (IF APPLICABLE) FINE GRADING, LAWNS, LANDSCAPING

INTRODUCTION 3

STEP 1 Public Offering Statement Expires after seven (7 ) days. If obtaining a mortgage, a pre-approval letter is due.

TIME OUT House plans are drafted, the permits are filed, and the schedule is prepared.

STEP 2

Home personalization selections are finalized.

STEP 3

Review Selected Options (NO CHANGES can be made at this point) Rough completion date discussed Review Homesite Layout Review Building Process

STEP 4

Review and confirm proper location of electrical and security extras. Closing date reviewed.

STEP 6 It's time for you to shop for homeowner's insurance and moving company services.

STEP 8 This will take place at the sales office. All outstanding money is due at this time.

You will be given your keys to your new home and the deed to your property!

4 INTRODUCTION

STEP 5

Our closing coordinator will contact you 6 0 days prior to completion of home to schedule Pre-Settlement Walk Through and closing date.

STEP 7

Your Project Manager will demonstrate features, mechanical systems, and review home maintenance and warrany with you.

Your customized Homebuyer Homepage is an online vault of documents for your use and reference such as your contract, selections, meeting notes, and certain manufacturers' warranties. It's also an online portal where you may submit any warranty work or service request.

To assist you in homeowner maintenance, we've assembled a series of short, easily digestible tutorials on everything from replacing the furnace filter to cleaning a faucet aerator.

This comprehensive handbook is yet another resource we're pleased to offer.

At the time of closing, a third party warranty through Residential Warranty Company (RWC) will be purchased to protect you from catastrophic failure of structural elements of the home. The RWC Warranty also provides a guide for warranty standards and required action under year one of coverage. For more detail, please refer to the RWC Warranty.

INTRODUCTION 5

6 INTRODUCTION

A UNIQUE USERNAME AND PASSWORD WILL BE GIVEN TO YOU AFTER CONTRACT

bit.ly/homebuyerpage

NEED HELP NAVIGATING YOUR HOMEPAGE? email: warranty@scarmazzihomes.com / telephone: 7 2 4 .7 4 5.4 2 50

INTRODUCTION 7

Your 4 5-day Service Request and Warranty Service Requests should be submitted electronically through the BuildTopia Homebuyer Homepage. Please note any warranty service requested through face-toface conversation or voicemail may not be processed. All requests must be documented through your Homebuyer Homepage to be considered effective.

To submit a service request: Log in to your Homebuyer Homepage Click on the "Service Tab" Select "Submit a New Request" Select "Add Items to Your Request" We understand that closing on your new home is an exciting time and you will be provided with a lot of information during the closing process. To make sure you are well acquainted with your new home, a member of the Scarmazzi Homes Team will set up an appointment to meet with you a few weeks after closing to review the Pre Occupation Orientation you received the day of closing.

10 SERVICE + WARRANTY

A PLUMBING PROBLEM IS AN EMERGENCY WHEN ONE OF THE FOLLOWING OCCURS: All plumbing fixtures stop working in the home.

If water is flowing into the home from a broken or backed-up pipe.

All toilets in the home are not flushing.

HEATING: When heat is lost due to malfunction in the air handler or furnace, and when the outside temperature is 30°F and falling.

COOLING: All calls will be handled during normal business hours.

Cooling failures DO NOT CONSTITUTE an emergency condition unless a health problem requires air conditioning in the home.

AN ELECTRICAL EMERGENCY INCLUDES TOTAL ELECTRIC FAILURE THAT IS ISOLATED TO YOUR HOME ONLY. CONTACT THE APPLICABLE SUBCONTRACTOR FROM THE LIST GIVEN TO YOU ON YOUR HOMEBUYER HOMEPAGE.

SERVICE + WARRANTY 11

The warranty on your new home has several distinct areas. This overview is designed to briefly explain each component of your warranty and what you can expect. For greater detail and scope, please refer to your RWC Warranty contained at the end of this section.

The one-year warranty coverage begins the day you take possession of your home. The workmanship facet of your Builder Warranty includes items that are impacted by the human element of new home construction. It covers the performance standards for scopes of work completed by the Trade Partners who worked on your new home.

The categories, warranty standards and action required are outlined in Section II of your RWC Warranty.

12 SERVICE + WARRANTY

You should read and follow the manufacturer's requirements for the various components contained on your Homebuyer Homepage. All warranties for appliances, equipment and various components of your home are assigned to you

by Scarmazzi Homes at closing. We recommend taking the time to FILL OUT ANY WARRANTY CARDS AND INFORMATION.

Since you've chosen a Scarmazzi Home, it includes the RWC Limited Warranty to protect you from catastrophic failure of the loadbearing elements of your home.

This means for any Designated Structural Element as defined in Section II of the RWC Warranty, your investment is protected. For more detail, please refer to the RWC Warranty.

The following Limited Warranty is included with the purchase of your new home and we encourage you to read it carefully. The warranty includes important information regarding warranty standards and actions required throughout the first year as well as for Structural Elements of the home. For more detail, please refer to the RWC Warranty which follows.

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Look for the YouTube icon!

Throughout this Handbook, you'll find this icon to let you know when there's a corresponding tutorial located on our Scarmazzi Homes YouTube Channel.

Simply visit www.youtube.com/scarmazzihomes to view these instructional videos.

44 CARE + MAINTENANCE

Your appliances are covered by a limited warranty from the manufacturer. Properly cared for, they should provide years of efficient service. Read the operating manuals provided by the manufacturer before using any of your appliances.

It's suggested that normal cleaning techniques be used to prevent grease and dirt build-up. This includes periodically cleaning the metallic filter with hot water. Also, when replacing light bulbs, make sure that they fall within the required specifications defined in the operating manual.

The disposal is self-cleaning. A lemon or orange rind, or baking soda will help to keep it odor free.

The disposal golden rule: If you wouldn't eat it, DON'T put it in the disposal (eggshells, cigarettes, plastic, grease, paper, bones, banana peels, cornhusks, or fabric).

1 2

Turn on the cold water to full flow.

3

Turn the starting switch on. When shredding sound ceases, food is gone.

4

Run the cold water for several seconds to insure all waste is washed down the drain.

Cold water also cools the motor.

5

Push the food refuse through the splash guard into the disposal.

Turn switch off.

CARE + MAINTENANCE 45

Your kitchen is furnished with quality wood cabinets - treat them as carefully as you would a piece of furniture. The countertops are fabricated with a high-pressure laminate material which is not resistant to burns, scratches, or heat damage.

Countertops should be cleaned with soap and water. DO NOTuse abrasive cleansers as they can scratch the surface. At installation, your countertop was attached to your cabinets, and the space between the wall and your backsplash was caulked.

You must replace this caulk periodically due to normal wear, humidity changes, and lumber and caulk shrinkage. A siliconized latex caulk is recommended and can be purchased at your local hardware or home improvement store. Pure silicone caulk is not recommended.

Any grease that may splatter on your cabinets should be wiped off immediately. Spray waxes are not recommended and when mixed with the moisture of your kitchen can turn wooden surfaces milky.

A soft, damp, cotton cloth is usually sufficient to clean your cabinets.

If more thorough cleaning is required, please use a fresh solution of mild dishwashing liquid mixed with warm water. Visit Aristokraft's care and cleaning webpage.

46 CARE + MAINTENANCE

Interior doors are painted to match the interior trim and require only minor cleaning and dusting. Lubricate interior door latches periodically with a few drops of WD4 0.

If the latch sticks, check the mechanism to make sure it's binding. If it won't engage with the strike plate, check for loose hinge screws or warping due to seasonal variations (door stop can be adjusted).

Door sticks or won't close? Check for loose hinges, swelling or shrinkage due to seasonal variations. French doors stick or won't stay closed? Ball clasps can be adjusted up or down and clasps can be lubricated.

Your home is equipped with a fiberglass insulated entry door at the main entry and an insulated metal clad door at the garage service entrance. These doors do not require an additional storm door. If you choose to install one, you must first obtain permission from the Homeowners Association.

The 3500 vinyl single-hung window offers handcrafted quality, exceptional durability, and optimal energy efficiency.

PERFORMANCE FEATURES: Warm-edge spacer system maximizes energy efficiency and improves seal performance of insulated glass units.

Welded, multi-chambered frame and sash for superior strength and energy-efficiency.

Integral J-Channel and mounting fin with pre-punched holes for easy and efficient installations.

Top glass is drop-in tape glazed for easy material pass through.

Heavy-duty weather-stripping for protection against wind, rain, dust, and noise.

To clean, use glass cleaner and a soft cloth or paper towel. If you need to scrape paint or stickers off glass, use a sharp razor blade FLAT against the glass.

CARE + MAINTENANCE 47

A registered plumber has installed all water lines in your home in accordance with state and local building codes.

The shut off valve for the water in each home is located in the mechanical closet in the laundry room.

The valve is normally located approximately 1 8 inches above the floor with a flat 1 /4 turn lever handle. This valve will turn off the water to your entire home. Additionally, your home is equipped with individual shut off valves adjacent to each fixture in case a repair is needed to that particular fixture.

Located in your garage or on an outside wall, the hose bib is designed not to freeze in cold weather.

However, leaving a hose connected during winter months can cause frozen water lines and possible damage to those lines. At the end of your fall watering, shut each individual valve, and drain the hose bib connection.

48 CARE + MAINTENANCE

Regardless of whether or not you have a frost proof hose bib or not, it's important to remove your garden hose from the outdoor hose spigot. After you remove the hose, completely drain the water from the hose.

The manufacturer recommendation is to never use steel wool pads to clean your sink as they will scratch the surface. Rubber sink mats are also discouraged as they trap organic particles, which may cause hard-to-remove stains.

To prolong the life of your sink, DON'T let food waste stand in the sink. DON'T use sinks to hold tools when redecorating. Cover sinks when repainting walls and ceilings.

DON'T leave metal cans sitting in the sink for prolonged periods of time as they may leave rust rings.

DO clean sinks frequently to avoid time-induced staining.

To keep faucets "like new," wipe as needed with a soft, damp cloth. Use only warm water to remove dry water spots. DO NOT use cleansers containing abrasives, alcohol, or other harsh chemicals.

AERATORS are devices in faucets which reduce splashing by incorporating air into the water coming out of the faucet. They contain screens which collect unwanted deposits and must be cleaned every 3-4 months. To clean, unscrew it from the mouth of the faucet, remove any deposits, rinse all of the components, and replace them in reverse order.

Non-abrasive cleansers or commercial glass cleaning solutions are recommended.

On stainless steel sinks, follow with a thin coat of commercial stainless steel polish.

CARE + MAINTENANCE 49

Porcelain enamel sink surfaces are smooth, glossy, and durable. However, carelessness can cause chips, scratches, and stains. Shiny new fixtures can be easily dulled or stained in a short period of time through improper use of strong abrasive cleansers.

Therefore, a non-abrasive cleanser is recommended.

Normal wood shrinkage and minor settling of your home may affect ceramic tile. A separation between the tub and wall tile and between the shower base and wall tile may occur.

Cracking of joints between ceramic tile in tub and shower stall corners may also occur due to excessive moisture in these areas.

Prompt attention to such areas is important to avoid possible damage to underlying materials. You can remedy these situations by simply filling the crack with a grouting compound available from a hardware store.

The toilets in your home have 1 .6 -gallon tanks that are required by state and federal code. As a result, they may clog more easily.

In order to maintain the luster and shine, these household items need to be cleaned after every use with a mild, non-abrasive detergent. This is especially true for glass shower doors. Never walk in your shower or tub with shoes as it will scratch the surface. Also, the use of rubber mats is not recommended since they can cause surface blisters and trap fungus and mold.

WHIRLPOOL TUBS: Aside from regular cleaning, special cleaning instructions are provided for the bath system. Refer to the operating manual for maintenance instructions. DO NOT OPERATE THE WHIRLPOOL WITHOUT ENOUGH WATER TO COVER THE JETS!

50 CARE + MAINTENANCE

General cleaning should be done using one of the commercially marketed toilet bowl cleaners that do not contain abrasives.

If the water chamber appears to leak, it may only be condensation forming on the outside of the tank and dripping to the floor.

This may be caused by cold water, warm room temperatures and high humidity.

Do not flush products other than toilet tissue down the toilet.

CARPET Regular vacuuming and prompt removal of spots and stains is recommended (most stains can be removed if immediate action is taken). Remove any solid matter and blot as much moisture as possible with a clean, white cloth. Then, working from the stain edge to the center, blot with a carpet cleaning agent or water. Sponge up the excess moisture and allow the cleaned area to dry.

CERAMIC TILE Needs only the occasional cleaning with a damp cloth or mild soap solution. Avoid using excessive water.

VINYL FLOOR Exercise daily care to maintain a "like new" appearance. Remove loose dirt with a broom, vacuum, or dust mop. Wipe up spills immediately or remove dried spills with a damp sponge, cloth, or mop. For regular cleaning, use a manufacturer-recommended detergent and follow the package instructions.

Preventative measures include: Proper floor protectors on furniture and chair legs Avoid high-heeled shoes Prevent excessive heat from contacting floor Prevent asphalt and lawn fertilizer from coming in contact with floor as it will cause staining Rubber-backed mats or rugs may lead to discoloring

The walls and ceilings of your home are constructed of gypsum wallboard (drywall) and should last, without undue maintenance, for the life of the structure.

You can expect DRYWALL to shrink over time and require possible repairs.

Nail pops in no way compromise the wall strength and can be easily fixed. Reset the nail, respackle, and repaint.

Touch up paint is included in your Homeowner Kit.

The PAINT in your home is a flat wall paint that is designed for bare drywall in new home construction.

Flat paint has a clay base that can be removed by excessive cleaning or harsh cleansers. A damp cloth will remove most dirt without any problems, but a quick touch-up with the paint supplied to you may be necessary. It is recommended to wait one year before repainting to allow for settling and shrinkage.

CARE + MAINTENANCE 51

Your electrical system includes many advanced features. The wiring in your home meets current state and local codes and safety standards. The home is protected by circuit breakers in the panel box located in the garage. Tripped breaker switches are out of alignment with the other breaker switches.

GFI (GROUND FAULT INTERRUPTER) outlets in the bathrooms, kitchen, garage, laundry room, and exterior walls feature a GFI circuit breaker. Bathroom outlets are on one circuit,and the reset button is located in one or both, the guest and master bathrooms. Kitchen countertop and island outlets are on GFI protected circuits. Two reset buttons can be found on the wall above the kitchen counters. The washing machine receptacle must now be a GFI outlet. It can be tripped by the current draw of the washing machine motor. In the event your washing machine does not work, the GFI is the first place to look. The exterior outlets on your home are similarly protected.

Typically, the reset button is located on the receptacle at the front door. The garage circuit is a GFI as well and the garage door opener is now required by code to be on the GFI loop.

The reset for this circuit is typically located on the back wall of the garage.

Never DEPEND ON YOUR GARAGE DOOR AS THE ONLY ACCESS TO YOUR HOME. PLUG A REFRIGERATOR OR FREEZER INTO A GFI PROTECTED OUTLET (you may lose the contents should the GFI be tripped).

ALLOW AN AMATEUR TO ALTER YOUR HOME'S WIRING.

Recent building codes have required installation of outlets with "arc fault" protection. This new outlet is very sensitive and may trip your breaker. If an outlet is not working, please check the circuit breaker located in the garage. Ordinarily, small appliances may be added without tripping a circuit, however, larger ones or too many smaller ones operating at the same time may cause the tripping of a circuit.

Your new home is equipped with combination smoke and carbon monoxide detectors which are hard-wired with a battery backup. It's recommended that the batteries be replaced annually. That tell-tale chirping sound indicates that the detector's batteries are in need of replacement. It's recommended that you replace the batteries in all of your detectors at the same time. It's also recommended that you press the "TEST" button on the detector after the batteries are replaced and the battery cartridge is back in the device.

52 CARE + MAINTENANCE

The rated capacity of the HVAC system designed for your home was designed to ensure that your home could be heated or cooled to a comfortable temperature, taking into account climatic conditions common to this area.

Poor performance of the air conditioner may be an indicator of a low freon charge or a frozen coil. Ambient temperatures must be approximately 4 0 degrees to obtain a full freon charge.

Homes completed late in the year during cold weather may require the HVAC trade partner to return in the spring to perform a full freon charge.

If the air conditioner ceases to cool, a coil may be frozen. In this instance, turn system to "OFF" and the fan to "ON" and allow to run until thawed. Follow up service may be required from the HVAC trade partner.

For service requests, please refer to your Homebuyer Homepage to locate the HVAC trade partner and contact them directly.

Lennox provides detailed manuals and care instructions online at lennox.com/owners

Should you encounter any operation difficulties the following checks should be made: should be replaced a minimum of FOUR TIMES PER YEAR. A dirty filter will restrict the air flow over the coils of the air conditioning unit and can contribute to icing of the coils.

This will cause failure of the air conditioner.

Check your circuit breaker.

Check the thermostat. Switch to "heat" or "cool" and set blower to "on" or "auto."

Check that the furnace filter is clean.

If heating or cooling distribution is unsatisfactory, check each room's ceiling register for proper opening position and adjust accordingly.

CARE + MAINTENANCE 53

Interior Slab It is very important to understand that due to the nature of the materials, it is impossible to prevent cracking in concrete slabs. Concrete will contract due to curing and changing temperatures which can cause minor cracks. In anticipation of these events, Scarmazzi Homes has provided control joints in the cement slabs to minimize and control cracking. For more detail, please refer to the RWC Warranty for acceptable tolerances and standards.

Salt and other chemicals for melting ice and snow may cause erosion of the concrete surface. Even though you may not use salt, concrete may flake or scale as a result of salt tracked in from the street.

Overhead Door + Optional Opener Garage doors are not weatherproof and the entrance of air, dust, rain, snow and light should be expected. Sweeping out any water or snow in the winter will keep the door from freezing shut. The moving parts of the garage doors should be lubricated every six (6 ) months and the cables should be checked for fraying.

The screws connecting the hinges to the door should also be checked and tightened as necessary.

Pull Down Stairs + Storage The optional pull down stairs located in the ceiling of your garage will give you access to the additional storage above. Be aware that the attic area is suitable for light storage only.

Garage door going up and down or not shutting properly?

Check for any items that may be blocking the garage door sensors which are located on the door tract on each side of the door near the floor.

54 CARE + MAINTENANCE

Sleep. Creep. Spring.

There is an old landscaping adage: Sleep. Creep. Spring. Meaning: It takes a full three growing seasons for a new lawn to become established.

Scarmazzi Homes provides a "starter lawn."

This amenity includes spreading of the topsoil that was stripped from the site prior to development, back onto your lot. It also includes the grass seed, starter fertilizer and a mulch of straw. Beyond this, the lawn is the homeowner's responsibility.

Once the straw has been spread, the lawn must be watered consistently to assure germination of the grass seed. Lawns installed in the heat of the summer (late June through early September) are stressed by the heat and may come in slow and spotty. Unfortunately, the lawn installation is constrained by the timing of the home's completion date.

Your management company will maintain the lawns. This will include application of fertilizer and/or herbicide as well as grass cutting. Although it may be desired, the straw is not raked out by the maintenance company. The straw can be left to break down or you can contract to have it removed. Over seeding, repair of bare spots, soil amendments, aeration and any other treatments are the homeowner's responsibility.

The first season your grass is spotty and weeds seem to prevail.

As time passes, the grass comes in thicker and the weeds die out.

Be patient...you'll be enjoying your beautiful new lawn shortly!

CARE + MAINTENANCE RWC 55 41

Condensation takes place in a home whenever warm, moist air comes in contact with cooler surfaces such as windows. New construction has better insulation, and tighter doors and windows, which lessen drafts and air leaks, making condensation more likely.

Condensation is at its peak during the first year due to the many gallons of water that went into the materials used in the building of your new home. All vinyl windows may collect some condensation even though they feature insulated glass and have thermal breaks.

A family of two will put an average of ten to twelve gallons of water a week into the atmosphere of a home just as a result of laundry, bathing, cooking, and dishwashing.

Ensure clothes dryer vent is properly connected.

Keep the drapes and curtains open during the day as much as possible to allow good air circulation.

Homeowners are encouraged to purchase a dehumidifier for the basement to operate according to the manufacturer's instructions. Maintaining indoor humidity levels within a recommended range of 30 to 50 percent relative humidity is the homeowner's responsibility.

40 56 RWC CARE + MAINTENANCE

Your lamp post is equipped with an electric eye. As daylight fades, the light on the post will automatically turn on.

If the post light ceases to operate, check the bulb and replace if needed.

If the bulb is good, test the electric eye by covering the sensor with black electrical tape to occlude the sensor.

If the light fails to turn on, replacing the sensor may be necessary.

warranty@scarmazzihomes.com 7 2 4 .7 4 5 .4 2 5 0