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update Commercial Aircraft



Tomorrow’s flight deck today

Bombardier Commercial Aircraft provides optimized aircraft solutions for short-haul, medium-haul and longer-range markets.

CSeries: optimized single-aisle mainline solution

CRJ NextGen: optimized regional jet solution

Q400 NextGen: optimized short-haul solution

(Mike) Arcamone our new president // CSeries program updates Inside: Michele CSeries flight deck explained // Sales force promotions Q400 NextGen a winner at SpiceJet; dual-class cabin delivered; more savings on fuel Air Nostrum takes 75th Bombardier aircraft

Michele (Mike) Arcamone

named President, Bombardier Commercial Aircraft


r. Arcamone became President of Bombardier Commercial Aircraft effective February 1, 2012. He moved to Bombardier from General Motors where he was President and Chief Executive Officer of GM Korea, based in Seoul. There, he was accountable for a multi-billion dollar organization with export sales to 150 companies. He successfully delivered multiple large-scale projects and developed a global perspective through his leadership roles in North America, Europe and, in particular, Asia, which is also a key growth region for Bombardier. A native of Montreal, Quebec, Mr. Arcamone completed his graduate studies at Concordia University and holds a diploma in Management from McGill University. Mr. Arcamone “brings a unique background of international experience to our team,” said Guy C. Hachey, President and Chief Operating Officer, Bombardier Aerospace. “His hands-on leadership approach and wealth of experience in operations and program management will benefit our Commercial Aircraft business unit, especially as we drive towards bringing the CSeries to market.” In a letter to Bombardier Commercial Aircraft customers Mr. Arcamone wrote, “During this exciting time, we are buoyed by the progress towards first flight of our game-changing CSeries aircraft and by the prospect of long-term growth for both our Q400 NextGen turboprop and efficient CRJ NextGen regional jet. “As you may know, I come to Bombardier after a 30-year career with General Motors and look forward to bringing my experience in operations and my global perspective to one of the leading civil aircraft manufacturers. While there are certainly many differences between the automotive and aerospace industries, I truly believe that there are also many similarities between the two. In particular, both industries strive towards effective and efficient operational processes geared at delivering products that consistently exceed expectations. My role will be to help the Commercial Aircraft team maintain focus so that we continue to deliver the best air transport solutions to you, our valued customer.” Mr. Arcamone said he looks forward to meeting with customers. “When we do meet, please help me by sharing your challenges, your ideas and providing feedback on your relationship with us. Your knowledge and experience are invaluable to the success of both our businesses.”

“My role will be to help the Commercial Aircraft team maintain focus so that we continue to deliver the best air transport solutions to you, our valued customer.”

February 2012 // 2

CSeries Aircraft 0 takes “flight”: As interest in the CSeries jetliner continues to build, Bombardier Aerospace has embarked on an aggressive program to validate the design and systems of the 110- to 130-seat game-changing airliner. The complete systems evaluator has been named Aircraft 0. The first block of systems includes the flight deck pedestal, throttle quadrant and Full Authority Digital Engine Control (FADEC) software, connected to generators and “dummy” engines. Aircraft 0 is split between two primary test areas in the 5,760 m2 (62,000 ft2) Complete Integrated Aircraft Systems Test Area (CIASTA) at Mirabel Airport, north of Montreal. Aircraft 0 represents the exact geometry of a CS100 aircraft without any structure. About 4,800 hours of testing will be conducted for the CSeries initial certification. “The CSeries has moved from an aircraft in development to one that is in its execution phase,” said Guy C. Hachey, President and Chief Operating Officer, Bombardier Aerospace. “The milestones are now ones you can touch and see – electrical systems, drawings, tools and parts. Unlike traditional “iron birds”, the CSeries version includes a high fidelity flight model with complete fly-bywire, high lift devices, hydraulics, electrical and avionics systems in a production representative configuration, Mr. Hachey said. Rob Dewar, Vice-president and General Manager, CSeries Programs said, “This is the first time someone has really made sure we integrated all the systems, all the software in a real aircraft configuration in one building. He cited Boeing’s 787 Integrated Test Vehicle (ITV) which tied together only select systems and integrated virtual test laboratories developed by suppliers. The other test area accounts for about 10 per cent of the aircraft’s systems and houses the Environmental Cabin Systems to test CSeries cabin heating and cooling, lighting, pressurization and cabin management system. Mr. Dewar said Aircraft 0 will operate throughout the life of the CSeries program to provide system maturity and to continually grow the aircraft’s capability. The CS100 is slated to enter service towards the end of 2013, followed by the larger CS300 in 2014. Bombardier is planning 99 per cent dispatch reliability at entry into service and 99.5 per cent after 2½ years.

AtlasJet, PrivatAir sign for CSeries Bombardier signed its 10th and 11th customers for the all-new CSeries single-aisle mainline transport in late autumn 2011.

AtlasJet of Istanbul, Turkey signed a Letter of Intent (LOI) to acquire 10 CS300 jetliners and took options on a further five CS300 aircraft. “The CS300 has the best economics in its class,” said Murat Erso, Chairman, AtlasJet. “It is well suited for our unique operations in hot temperature environments; and, based on its performance and economics, it will return the highest profitability in strategic markets. With its offering of widebody comfort in a single-aisle aircraft, it is the right-sized platform for us.” Geneva-based PrivatAir placed a firm order for five CS100 jetliners and took options on another five.

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CSeries flight deck: A design for today and tomorrow


n designing the flight deck for the new-generation CSeries, Bombardier has produced a finely tuned man-machine interface that will lead to reduced costs through operational efficiency and reduced pilot training time, resulting in further cost savings. The flight deck and the avionics suite, based on Rockwell Collins Pro Line Fusion™, also promise to be simple and smart with the widest selection of communications and latest-generation navigation aids. Many of the flight deck features exceed those in the Airbus A320 and Boeing 737NG in terms of automation that reduces pilot workload. But the pilots remain fully in the loop with heightened situational awareness, especially important in the approach and landing phases of flight. Beginning with a clean sheet of paper, Bombardier was able to produce a flight deck design without compromise. Human factors engineers took into account all the experiences brought forward from pilots on numerous other aircraft, and from instructors who had watched pilots make the same mistakes over and over again while being trained. The result is a streamlined, roomy flight deck that is operations oriented. The CSeries flight deck design group summed up its features this way: Strategic ability: Combine flight crew ability and airplane capacity to optimize a flight mission while keeping the flexibility to react swiftly, adapt to constantly evolving conditions and offer opportunities for optimization. Tactical functionality: Provide simple but robust flight deck interaction techniques for optimized flight crew performance; and offer timely access to information, intuitive controls and task support systems.

Some features of the CSeries flight deck are: • Five 15.1-inch (38.35 cm) LCD displays • Advanced fly-by-wire with full envelope protection and speed stabilization • Sidestick controls • Auto throttle with moving thrust levers • Cat. IIIa autoland • Integrated overhead panel • Integrated Flight Management System • Cursor and keyboard • Electronic checklist • Advanced multi-screen weather radar • Data link with full format printer

Available options include: • Cat. IIIb autoland • Head-up Guidance System Displays • Class 2 electronic flight bag

Bombardier boosts

international sales teams


ombardier Commercial Aircraft has appointed three new vice-presidents to strengthen its sales force in the Middle East, Africa and the Asia-Pacific regions as well as naming a vice-president to head the unit concentrating on sales to aircraft leasing companies. Raphael Haddad was named Vice-president, Sales, Middle East and Africa. Previously, he was Senior Director, Sales, Middle East and North Africa. Bombardier believes that while starting from a small base, the Middle East and Africa will receive almost 1,000 aircraft in the 20- to 149-seat market segment over the next 20 years. “Our Q400 NextGen, CRJ NextGen and new CSeries aircraft are well suited to meet these regions’ requirements,” said Mr. Haddad. Bombardier Commercial Aircraft has also opened a regional sales and marketing office in Dubai to serve the Middle East and Africa. “This new office will further extend our global presence and provide closer proximity to current customers and prospects in the Middle East and Africa,” said Mr. Haddad. Mr. Haddad joined Bombardier more than 15 years ago. Prior to joining Bombardier, Mr. Haddad worked in engineering management with an international company. He holds a Bachelor’s Degree in Aerospace Engineering and a Master’s Degree in Economics. He is fluent in English, French and Arabic. Torbjorn (Toby) Karlsson was named Vicepresident, Sales, Asia-Pacific. With more than 25 years of aviation experience and based in the AsiaPacific region for most of that time, he has held executive positions with Honeywell Aerospace, Cathay Pacific Aircraft Ltd. in Hong Kong, Rockwell Collins in Singapore, Saab Aircraft International in Hong Kong, and ET Aviation in Bangkok. “I look

7 // February 2012

forward to executing a solid business plan for global expansion, customer satisfaction and success,” said Mr. Karlsson. He replaced Trung Ngo who was appointed Vicepresident, Commercial Operations at Bombardier Commercial Aircraft. Messrs. Haddad and Karlsson report to Chet Fuller, Senior Vice-president, Commercial, Bombardier Commercial Aircraft. “These regions are key markets for our Q400 NextGen, CRJ NextGen and CSeries products,” said Mr. Fuller. “We are confident that Mr. Haddad and Mr. Karlsson, with their extensive experience and leadership attributes, will further position us to better serve our customers.” Stephen Young was promoted to Vice-president, Sales, Aircraft Leasing Companies. He was previously Senior Director, Sales, of the unit. “Looking forward, we believe that the aircraft leasing community will represent approximately one-third of our sales activities,” said Mr. Young. “We recognize their importance for opening new markets and introducing our portfolio of aircraft around the world.” Prior to joining Bombardier, Mr. Young worked as an aerospace engineer at two major aerospace companies. He holds a Bachelor of Technology Degree. Mr. Young reports to Rod Sheridan, Vicepresident, Customer Finance at Bombardier Commercial Aircraft. Earlier, Bombardier Commercial Aircraft announced the appointment of Anders (Andy) Solem as Vice-president, Sales, China. Prior to joining Bombardier, Mr. Solem was Lockheed Martin’s Corporate Vice-president, New Business Initiatives. He has also served at General Electric Engine Services as Vice-president, North Asia Region which includes Japan, Korea and Greater China.

Raphael Haddad Vice-president, Sales Middle East and Africa

Torbjorn (Toby) Karlsson Vice-president, Sales Asia-Pacific

Stephen Young Vice-president, Sales Aircraft Leasing Companies

Q400 NextGen

After little more than six months of Bombardier Q400 operations, SpiceJet of India’s Q400 NextGen dispatch reliability has already reached the total Q400 NextGen fleet average dispatch reliability of 99.4 per cent. “Theirs (SpiceJet’s) is a remarkable effort,” said Martin Elliott, Director, Customer Care and Service Performance at Bombardier Commercial Aircraft. “They really push their airplanes, flying them up to 14 hours and 11 cycles a day in an often harsh environment with its share of ‘hot and high’ airfields, some of which are not as well prepared as others and have little or no maintenance facilities,” said Mr. Elliott. “To achieve that level of dispatch reliability so soon after service entry and in these conditions is strong testimony to the airline and the ruggedness and reliability of the Q400 NextGen aircraft.” After evaluating a number of aircraft for regional routes that are opening in India to improve connectivity in the fast-growing Indian economy, SpiceJet settled on the Q400 NextGen turboprop as the ideal platform to complement its narrow-body jet fleet. The airline placed a firm order for 15 Q400 NextGen aircraft and took options on an additional 15. SpiceJet also signed a 10-year agreement under Bombardier’s SmartParts program that will provide a wide spectrum of cost-per-flight-hour maintenance for the airline’s Q400 NextGen aircraft fleet.

shines at SpiceJet

Dual-class United Express Q400 NextGen enters service The first Q400 with a dual –class interior is in operation with United Express. The aircraft has seven seats in a three-abreast layout at 36-inch (91.4 cm) pitch and 64 seats in a fourabreast layout at 30-inch (76.2 cm) pitch. Also available is a three-class Q400 passenger cabin with seven seats at 36 inches, 10 seats at 34 inches (86.4 cm) and 54 seats at 30 inches. In response to some customer requests, an aft lavatory can be added. These configurations are also available as a retrofit for Q400/Q400 NextGen interiors.

February 2012 // 8

Q400 fuel efficiency continues to improve, operators reaping the benefits

up to


improvement in fuel efficiency

Since entering service in 2000, the Q400 has set the new standard in the regional market for performance, comfort, speed and fuel efficiency. Even with this unmatched combination for productivity and economy, Bombardier is always working to deliver even more fuel efficiency for the benefit of Bombardier’s Q400 operators. In 2008, Bombardier announced a Q400 fuel burn reduction of two per cent in high-speed cruise for altitudes of 15,000 feet (4,572 m) and above. Further analyses culminated in defining an additional fuel burn reduction of up to 1.5 per cent that was announced in 2011, for a combined total of up to a 3.5 per cent improvement in fuel efficiency since 2008. Bombardier has provided revised operating documents to make these fuel savings available to all Q400 operators. The benefit to operators? Airlines can now plan on saving up to $90,000 in fuel costs per aircraft per year, depending on utilization. While these improvements make the Q400 even more efficient at high speeds, further fuel savings are available by reducing speed. When the Q400 speed is matched to other turboprops, the Q400 matches typical turboprop fuel efficiency on a per-seat basis. Jet speeds and turboprop fuel efficiency in one aircraft. That is the flexibility of the Q400.

Q400 maintenance costs down, too In the past five years, Bombardier has achieved Q400 airframe maintenance cost savings of 20 per cent through initiatives of the Aircraft Economics Working Group (AEWG) and various modifications to the aircraft. AEWG meetings have produced valuable feedback from current customers and have shared best practices with new customers in an open forum.

Key Q400 achievements: • Pratt & Whitney Canada developed a tool for operators to ensure that certain bleed valve filters were clean, thereby keeping the valve on-wing longer. • Ultra Electronics in England developed a new tuned vibration absorber for the Active Noise and Vibration Suppression (ANVS) system that performs better than the older unit. • Bombardier worked with suppliers to reduce the overall price of engine mounts.

Another milestone for

Horizon Air & Q400 Horizon Air and the Q400 have received Operations Specifications Approval from the U.S. Federal Aviation Administration for Required Navigation Performance (RNP), the first such authorization for a turboprop operator. With support from Universal Avionics’ WAAS/SBAS Flight Management System (FMS) in its Q400 aircraft, Horizon can fly more safely in mountainous terrain with continuous vertical path descent from cruise altitude to landing. Operational efficiencies are improved and the environmental footprint is reduced.

Bombardier’s Q400 Corporate Shuttle Bombardier Aerospace has upgraded its corporate shuttle to a 74-seat Q400 from a 37-seat Q200. The shuttle operates daily return flights between Bombardier Commercial Aircraft headquarters at Downsview Airport in Toronto and Bombardier Aerospace headquarters at Montreal’s Dorval International Airport. “The Bombardier Q400 is a Canadian success story,” said Simon Roberts, Vicepresident and General Manager, Turboprop Programs and Toronto Site. “It is one of (the Province of) Ontario’s most successful global exports and one of the top successes in regional aviation since it entered service in 2000.”

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Air Nostrum takes

Air Nostrum of Valencia, Spain recently took delivery of its 75th Bombardier commercial aircraft, a CRJ1000 NextGen regional jet. Air Nostrum has placed firm orders for 100 aircraft with Bombardier – 35 CRJ200, 11 CRJ900 NextGen, 35 CRJ1000 NextGen regional jets, and 19 Q300 turboprop airliners. “I am delighted to accept yet another CRJ1000 NextGen aircraft,” said Miguel Angel Falcon, General Manager, Air Nostrum. “Since their entry into service late in 2010, we have deployed our CRJ1000 NextGen aircraft on highfrequency routes and the aircraft are performing beyond our expectations – delivering outstanding reliability and cost savings.”

75th Bombardier aircraft

The CRJ1000 NextGen aircraft had achieved four per cent better fuel consumption and six per cent better range than predicted after little more than six months in airline service. The fuel burn savings results in an average annual savings of approximately $220,000 US per aircraft and a four per cent reduction in CO2 emissions, the equivalent of nearly 700 tons of greenhouse gases per aircraft each year.

Q Series Dash 8 Facts and Figures

CRJ Series Facts and Figures

Status (October 31, 2011) Delivered Series 100 299 Series 200 105 Series 300 267 Series 400 383 Program total 1,054

Status (October 31, 2011) Delivered Total CRJ100 226 226 CRJ200 709 709 CRJ440 86 86 CRJ700 315 324 CRJ705 16 16 CRJ900 254 265 CRJ1000 17 49 Challenger 800 33 33 Program total 1,656 1,708

Total 299 105 267 412 1,083

Dash 8-100/Q200/Q300 Fleet statistics, October 2011 Average flight time (mins.) 51 Average annual utilization (hours/cycles) 1,749/2,070 Highest annual utilization (hours/cycles) 2,908/4,726 Fleet total hours 20,737,321 Fleet total cycles 25,108,625 Schedule completion rate 99.5% 12-mo. Avg. Q400 Fleet statistics, October 2011 Average flight time (mins.) 57 Average annual utilization (hours/cycles) 2,115/2,245 Highest annual utilization (hours/cycles) 3,255/3,522 Fleet total hours 3,283,441 Fleet total cycles 3,591,726 Schedule completion rate 99.6% 12-mo. Avg.

CRJ100/200 Fleet statistics, October 2011** Average flight time (hrs.) 1.07 Average annual utilization (hours/cycles) 2,241/2,104 Highest annual utilization (hours/cycles) 3,438/3,763 Fleet total hours 24,062,003 Fleet total cycles 21,076,822 Schedule completion rate 99.6% 12-mo. Avg.

CSeries Facts and Figures

CRJ700/705/900 Fleet statistics, November 2011* Average flight time (hrs.) 1.41 Average annual utilization (hours/cycles) 2,666/1,890 Highest annual utilization (hours/cycles) 3,330/2,801 Fleet total hours 8,216,592 Fleet total cycles 6,015,289 Schedule completion rate 99.6% 12-mo. Avg.

Status (January 31, 2012) Delivered Total* CS100 0 66 CS300 0 72 Program total 0 138 * The CSeries Airline program has also booked 179 Options, Letters of Intent and Purchase Rights for CS100 and CS300 Aircraft.

CRJ1000 Fleet statistics, December 2011 Average flight time (hrs.) Average annual utilization (hours/cycles) Fleet total hours Fleet total cycles Schedule completion rate ** Does not include operators of corporate aircraft.

1.12 2,280/2,042 28,406 25,547 99.7% 12-mo. Avg. Utilization based on schedule data.

Bombardier Commercial Aircraft President: Michele (Mike) Arcamone

is pubished by:

Senior Vice-president, Commercial: Chet Fuller

Bombardier Commercial Aircraft

Vice-president, Marketing: Philippe Poutissou

123 Garratt Boulevard, Toronto, Ontario

Vice-president, Customer Services and Support: Todd Young

Canada M3K 1Y5 Tel: +1-416-375-4027 // Fax: +1-416-375-4540

Cert no. XXX-XXX-000

Information, technical data and performance figures in this publication are subject to change without notice. This publication does not intend to convey any guarantees or warranties. Any guarantees or warranties on any subject are extended to customers only as may be provided in their purchase agreements. Articles in Commercial Aircraft Update may be reproduced without permission, providing the acknowledgement is given to Bombardier Commercial Aircraft Update.

Copyright © Bombardier Inc. 2012 Printed in Canada. *Bombardier, Q-Series, Q400, CRJ Series, CRJ700, CRJ900, CRJ1000, CRJ, NextGen, CSeries, CS100 and CS300 are registered Trademarks or Trademarks of Bombardier Inc. or its subsidiaries.

Left to right: Mike Arcamone, President, Bombardier Commercial Aircraft; Miguel Ángel Falcón, General Manager, Air Nostrum; and Sylvain Leclerc, Vice-president, CRJ Programs, Bombardier Commercial Aircraft with Air Nostrum's 75th Bombardier commercial aircraft in the background.

Bombardier Commercial Update February 2012  

Bombardier's Commercial Update for February 2012