Parking Newsletter
A message from Louise Kiely, Head of Facilities
Dear colleague,
17 July 2025
Welcome to the latest edition of our Parking Newsletter This week, we want to answer some frequently asked questions and give further guidance to colleagues to ensure that Parking Charge Notices (PCNs) can be avoided
We understand that parking is a challenge at our hospitals We want to thank you for your continued patience and understanding, whilst we work to put systems in place to improve safety across the site and improve the experience for our patients and colleagues
The Facilities Team is actively supporting the improvements on-site, working alongside the Executive Team to help deliver a safer, more accessible experience as part of our broader Hospitals Transformation Programme While we know the current situation isn't ideal, every step forward brings us closer to our transformation ambitions
Park & Ride - Your hassle-free option
To help ease the pressure, we encourage staff to use the free Park & Ride service at RSH and PRH It’s a simple way to avoid the stress and help keep things flowing smoothly
At RSH the first bus departs at 6:20am and buses run every 15 to 20 minutes until 9:25pm At PRH the first bus departs at 6 30am and buses run every 15 minutes until 6 30pm Times and details are on the intranet under Facilities > Car Parking
Car sharing - a greener way to travel
More staff are choosing to car share, and it’s great to see If you’d like to join, you can email sath greenertravels@nhs net to connect with colleagues You'll need a car share parking permit to use the dedicated spaces These permits help our team manage the spaces fairly and ensures they’re used appropriately. Please remember: parking in a car share zone without a permit may result in a Parking Charge Notice (PCN)
Any money received from parking helps maintain the Park & Ride and keeps our car parks running smoothly. We work with GroupNexus to manage everything professionally and fairly with patients and colleagues always in mind
The Facilities Team are here to help and always doing their best under challenging circumstances We kindly ask all car park users to treat the team with dignity and respect A smile, a thank you, or a moment of kindness goes a long way
We regularly update our intranet and external website with parking guidance, plus this newsletter to keep you informed We welcome your feedback and want this to be a space where everyone feels considered.
Thank you
Louise Kiely Head of Facilities
Reasons a PCN may be issued
Parked in a patient parking space and have not paid the patient parking rate
Parked in a staff parking space but have not registered your vehicle with GroupNexus for either the monthly rate or the pay-as-you-go rate
Parked on single or double yellow lines or where temporary waiting restrictions apply (moving cones and breaking tape)
Parked in a loading bay
Parked in a designated disabled person ' s parking place without displaying a valid disabled person ' s badge in the prescribed manner
Parked in a green space
Parked with one or more wheels on or over a footpath or any part of a road other than a carriageway
Stopped on a pedestrian crossing or crossing area marked by zigzags
Parked in an electrical charging bay - when not charging or in a non-electric car
Parked in Rooftop Housing car parks without a permit issued by them
Incorrect vehicle registration on the GroupNexus platform
Changed vehicle and have not updated it on the GroupNexus platform
Parking in purple zone without prior approval
Parking in liftshare space without displaying correct permit
FAQs
I am in Band 2 and it says I don’t need to pay for parking, do I still need to register with GroupNexus?
Yes, even though you do not need to pay, you still need to be registered for the monthly permit This ensures that the camera technology knows you are entitled to park in the staff parking areas Not registering your vehicle may result in receiving a PCN
I have a temporary vehicle for two weeks, do I need to let GroupNexus know?
If you will be using the temporary vehicle for less than 4 weeks then you will need to email sth-tr carparking@nhs net If it is for more than 4 weeks then you will need to add it to your permit via the GroupNexus platform You can add up to two vehicles on your GroupNexus registration If you do not update your registration with the Parking Team or GroupNexus, you may receive a PCN
I have written an o instead of 0 on my registration, does that matter?
Yes, the parking cameras will not recognise your vehicle as being registered and you may receive a PCN Please ensure your vehicle registration is correct
I have reduced my hours, do I need to do anything?
You may have moved into another pay bracket If there is a change to your hours or you have changed your role you need to amend your permit via the GroupNexus platform
Appeal/complaints procedure for PCNs
To appeal your PCN, please follow the instructions on the notice Please ensure that you send all correspondence to GroupNexus from your @nhs.net email address. Complaints regarding a Parking Charge Notice (PCN) will only be investigated once colleagues have appealed directly with GroupNexus
More information
All of the information about parking is available on the intranet
You can also now access the GroupNexus app from the SaTH app along with:
The latest Parking Newsletters
Park & Ride timetables
Bus tracking Service updates
If you don’t already have the SaTH app, find out how to install it on the intranet
Park & Ride
You asked, we actioned
Thank you to SaTH charity for funding the new all weather seating bench, which is now placed next to the Daisy Chain Nursery Park & Ride bus stop We really welcome all feedback and suggestions from colleagues to make the Park & Ride service a better experience for all With limited parking on-site, we need more colleagues to ‘get on board’ with us Try the Park & Ride today, it’s less fuss to take the bus
Contact us
For issues involving car parking at any of our hospital sites you can email sth-tr carparking@nhs net Please note we cannot help with PCN appeals
For the Park & Ride at RSH please email sath parkandride@nhs net
To register your vehicle for the PRH Park & Ride please email sath prhparkandride@nhs net
