Volunteer Handbook - Practical Guide June 2022

Information Governance and Confidentiality As a volunteer, it is essential that information gained during your volunteering placement is kept confidential.

In many cases during your placement, you may have access to personal information relating to service users/patients.

Volunteers must treat all information in a discreet and confidential manner, and particular attention is drawn to the following: • Any personally identifiable information regarding patients must not be disclosed either verbally or in writing to any unauthorised persons.

• If you need to share information to effectively carry out your role, you must make sure that this information will be exchanged on a strictly ‘need to know’ basis, using the minimum that is required 39