SARC Annual Report 2021-2022

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ANNUAL REPORT 2021-2022 w w w. s arc s arc an .c a

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Annual Report 2021-2022


Annual Report 2021

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Contents A Message from SARC’s Board President and Executive Director


The SARC Board of Directors


Facility Planning - A Welcomed Return to In-Person Inspections! SARC Members Continue to Be Invested in Professional Development COMPASS Training Package Highlights SARC Human Resources and Labour Relations Consultants Continue to Support SARC Members SARC’s Group Programs - By the Numbers


SETI Exceeds Expectations


SARCAN Year at a Glance


SARCAN Overview 2021-2022 2021-2022: A Year of Crushing Records - Collection and Processing Review


08 10 12 13


Drop and Growth


Celebrating our Employees

22 24 26 28 30 31 32

Improving the SARCAN Experience Market Research Spreading the SARCAN Word COVID Update Employee Development Expanding the System Financial Highlights Financial Results

33 34

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Annual Report 2021-2022

A Message from SARC’s Board President and Executive Director Dawn Desautels and Amy McNeil SARC Board President and Executive Director

As SARC’s fiscal year ends and we sit down to write this message, we are reminded of the uncertainty we felt at this same time last year. With the arrival of COVID-19 in 2020, the pandemic introduced the world to a human and financial crisis and loss not previously experienced in either of our lifetimes. With year two of the global pandemic upon us, physical distancing, reduced building capacity, hand sanitizer, enhanced cleaning protocols, masks, and virtual meetings had become the new normal. Practices and tasks introduced due to the pandemic became commonplace. Although restrictions were taking a toll on everyone, examples of perseverance and vigorous determination to keep each other healthy and safe could be seen everywhere. In May 2021, during a time already marked with insecurity, Canadians learned of 215 unmarked graves at the former site of Kamloops Indian Residential School. On June 24th 2021, the day before last year’s Annual General Meeting (AGM), we all learned of the discovery of 751 unmarked graves at the former Marieval Indian Residential School, located on the Cowessess First Nation. As an organization, we recognized the psychological and physical toll the pandemic and other events happening around the world was having on our employees. We also acknowledged that we needed to do more to ensure all employees feel respected, valued, and psychologically safe while at work. Over the last year, SARC has undertaken a number of initiatives aimed at demonstrating Psychological Health and Safety in our workplaces, including adopting the National Standard of Canada for Psychological Health and Safety in the Workplace. We continue efforts aimed at raising awareness around the 13 factors that impact the mental health of employees in the workplace and making it a safe place for all.

“Over the last year, SARC has undertaken a number of initiatives aimed at demonstrating Psychological Health and Safety in our workplaces, including adopting the National Standard of Canada for Psychological Health and Safety in the Workplace.”


Annual Report 2021

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For over 50 years, SARC’s values have been rooted in diversity, equity, and inclusion. Proud of our beliefs, we set out to stretch our understanding of what these terms mean and looked to find ways to demonstrate and model each within our workplaces and the communities in which we operate. Our leadership and administration teams engaged in difficult and thought-provoking conversations about Indigenous Peoples, Canada’s colonial history, and explored ways our organization can support truth, reconciliation, and healing. In 2021, the SARC Board of Directors formally recognized September 30th as National Day for Truth and Reconciliation, in support of the Truth and Reconciliation Commission’s Call-toAction #80. This paid day off for employees will continue to serve as a day of remembrance, reflection, action, and learning.

The pandemic changed the way so many things were done, and recycling was not immune. With a year of COVID-19 under its belt, SARCAN Recycling approached 2021-2022 with prepandemic enthusiasm and an unwavering commitment to keep moving forward. This report highlights significant capital upgrades, record-breaking returns, two-years of employee awards and unprecedented growth of Drop & Go. With over 900 SARCAN employees working throughout the system, we thank and acknowledge each person’s contributions to the success and stability of SARCAN at a time when upheaval had become the norm.

As we entered year two of SARC’s Strategic Plan 2021-2025, at less than ideal times, our staff at our administration office approached strategic projects and initiatives with the same enthusiasm and creativity they displayed in less tumultuous years. Thanks to the dedication of many, SARC remains on pace in the four priority areas identified in our Strategic Plan.

“Never let a good crisis go to waste.” - Winston Churchill

1. Risk Stewardship 2. Enhancing the Customer, Member and Employee Experience 3. Growth and Innovation 4. Operational Excellence For the Disability Service sector, 2021-2022 was a year of significant change and instability. Regardless of the level of continuity planning SARC Members did in advance of the pandemic, nothing completely prepared organizations for dealing with vaccines, testing, quarantine, and the psychological impact COVID-19 had on the people supported by the organization and the employees working to provide the support. SARC Members accepted this challenge with a level of courage and compassion most of the public never saw. The Disability Service sector gracefully persevered, remaining committed to providing high quality, person-centred supports in spite of the challenges cast its way.

As we end this message, hoping this will be the last report that refers to the pandemic, we recall a quote we included in last year’s message:

The last two years were trying in ways never imagined. Do we want to do it again? No. Do we want to forget it? Not at all. The pandemic imparted resilience, patience, generosity, ingenuity, and kindness; and we are stronger despite it.

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The SARC Board of Directors

Annual Report 2021-2022

Due to the nature of the pandemic, the SARC Board was unable to meet to obtain updated photos of the Board representatives for the 2021-22 year.

Dawn Desautels

Jim Morrison

Lionel Prefontaine

Yvonne Nyholt


Vice President



South West Region Regular Board Representative

North East Region Regular Board Representative

External Appointment

North Region Associate Board Representative

Cypress Hills Ability Centres

Plus Industries Inc.

Bill Powalinsky

Unita Esau

Stefan Thomas

Donald Salie

North Region Regular Manager Representative

North Region Regular Board Representative

North Region Associate Manager Representative

North West Region Regular Board Representative

Community Service Centre/Pine Industries

Multiworks Corporation

Christian Horizons

Battlefords Trade & Education Centre Inc

Marnie WatkinPawelko

Rosa Smith

South Region Associate Board Representative

South Region Associate Manager Representative

Regina Residential Resource Centre

Clare Parker Homes

Battlefords Residential Services Inc.

Board Committees Executive Committee

SARCAN Committee

Member Services Committee

Finance/Pension & Benefits Committee

Dawn Desautels, Committee Chair

Unita Esau, Committee Chair

Marnie Watkin Pawelko, Committee Chair

Lionel Prefontaine, Committee Chair

Jim Morrison Lionel Prefontaine Yvonne Nyholt Bill Powalinsky

Jim Morrison Bill Powalinsky

Yvonne Nyholt Stefan Thomas Rosa Smith

Donald Salie


Annual Report 2021

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Facility Planning

A welcomed return to in-person inspections!

In-person facility inspections have been increasing over the past year. While attending meetings via video conferencing has saved a lot of travel time, inspections are best done in person. SARC’s Facility Planner visited almost 50 SARC Members this year and most of these visits had an inspection component to them. These inspections fell into three broad categories:


Capital replacement planning always starts with a detailed building inspection, as it Inspecting is important to determine the condition the building of each component in the building. condition of The rating of building components Members’ facilities (good, fair, or poor) can help with preparing a timeline for when items for the purpose of are suggested to be replaced. A maintenance and multi-year capital replacement plan capital replacement can influence budget planning and planning. capital funding requests. SARC building condition inspections provided Members with important information for making informed decisions about maintenance priorities and capital replacement plans.


Inspecting areas of concern in a can we do to make this building and discussing “What better?” is a question that is often solutions to improve asked by Members about a certain the building to better area of their building. If rooms or parts of a building are no longer support people meeting the needs of the people using experiencing them, then something needs to change. disability. Whether it is a major renovation, or a simple rejuvenation project, it all begins with an inspection. An inspection can start the process to foster creative solutions. Determining possibilities and defining the scope of the project all stem from an inspection. SARC inspections are often the first step on the journey towards a renovation project.

Inspecting real estate properties for sale and offering opinions on how that building would suit as a potential Purchasing a home or day program property often space.


happens very quickly. When it is time to look at multiple properties, a preliminary inspection is needed to help decide on the best option. SARC’s Facility Planner inspection supports the Member to determine if the building is suitable for a potential home or day program and includes some things that may not take place during a typical home inspection. Accessibility, or the potential to make a building accessible, is often taken into consideration, as well as the overall flow of how people move through the building. Other building and fire code requirements, specific to group homes, are also reviewed. A quick response can help close the deal for a building that has potential.

While many aspects of our work and life are likely retaining a virtual element post-pandemic, visits to SARC Members will continue, as in-person inspections are crucial for facility planning. These visits and inspections support our Members in building their capacity to deliver high quality services to people experiencing disability.

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Annual Report 2021-2022

SARC Members Continue to Be Invested in Professional Development Thanks to our SARC Members, it was another busy education and training year! Due to COVID-19 circumstances again this year, we modified some of our training sessions to be delivered virtually, which allowed us to continue to offer a number of professional development options to various levels of employees and boards of directors across the province and beyond. SARC also continued to host a number of inperson sessions throughout the year, having safety procedures in place to ensure a safe environment for learners, our facilitators, and staff.

Program Registration


Increase in registrations from last fiscal year.

In 2021-2022: In 2020-2021: There was a total There was a total of 1943 (unique) of 1639 (unique) registrations for registrations for SARC’s training SARC’s training programs. programs.

SARC’s Facilitators Offer In-house Sessions for Members This year you wanted our trainers to come to you! SARC facilitators and trainers delivered several virtual and in-person learning opportunities to SARC Member organizations. Having a trainer do a session specific for your organization allows the training to be tailored to suit your needs and the needs of the people you support. Most popular requested in-house sessions: NTG Dementia and Person-centred Essentials! Did you know that most of SARC’s training programs are available virtually or to take in person at your organization? Check out to see which training we can bring to your employees.

Demand Increases for SARC’s Strategic Planning Service After a COVID slow-down, SARC’s Trainer/Resource Developer for Leadership provided five organizations with a customized session that led executive directors and nonprofit boards of directors through the strategic planning process. Do you have a strategic plan at your organization? Is it time to start thinking about your next one? SARC will come to you and facilitate a session that will help lead an organization through the process. For more information, visit

I highly recommend SARC’s Strategic Planning. Our organization has a more clear vision of moving forward in the future. – SARC Member Executive Director


Annual Report 2021

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[Supported Employment Success] is helpful for employment professionals to assist and learn the skills necessary to support a job seeker to be successful in preparing for, obtaining, or maintaining employment.

– Learner

SARC Expands Virtual Programming to Include Mental Health First Aid SARC Now Offers Mental Health First Aid Standard – a Virtual Way to Be Certified in Mental Health First Aid! Mental Health First Aid (MHFA) is the support provided to someone who may be experiencing a decline in their mental well-being or a mental health crisis. It teaches you the signs to recognize when a person may be experiencing a decline. Everyone has experienced the strain of COVID-19 to a certain degree, and for many it has affected their mental health. To meet the needs of staff still wanting mental health first aid training, but not being able to gather in person, SARC began to deliver Mental Health First Aid Standard, a virtual course that was implemented by CMHA. SARC has a trained MHFA facilitator, and both MHFA Basic (in person) and MHFA Standard (virtual) were offered to our Members and others this year. This important training saw 39 people complete, which is an increase of 28 percent from last year. That is 39 more people in our communities that have the skills necessary to interact confidently about mental health with their family, friends, communities, and workplaces.

Did You Know that SARC Offers HR/LR Training? SARC’s Labour Relations Consultant facilitates a number of sessions including Progressive Discipline, Labour Relations Basics, Employee Accountability, and—coming soon—Duty to Accommodate! These sessions are coordinated annually and are also available to take in-house to a group of employees at your organization. Hear directly from the experts and have our facilitator provide a session for your employees.

SARC Launches Supported Employment Success—a New Online Program for Employment Professionals Supported Employment Success is an online program geared towards employment professionals. It covers the essentials of how to assist a job seeker to prepare for, obtain, or maintain employment. Learn more by visiting program/supportedemployment-success.

I find that the knowledge I gained from [Supported Employment Success] will not only help me at work but in my everyday life. Learning how to find other people’s genius and figuring out ways to encourage learning is something that I have always found beneficial but never knew where to begin other than asking questions. I will tweak that and better understand what makes a person tick and how to benefit my organization from that. Wonderful course.

– Learner

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Annual Report 2021-2022

COMPASS Training Package Highlights It was another successful COMPASS year! I believe that every person who provides support to another individual should participate in Personcentered Essentials training. – Learner

Participating COMPASS Organizations Members continue to support and participate in programs in the COMPASS Training Package—88 percent of eligible organizations participated in COMPASS in 2021-2022, enrolling in one or more of the programs. Have you participated?

Person-centred Essentials 119 Learners, an increase of 55 percent from last year, completed Person-centred Essentials either in-person or virtually. Person-centred Essentials (PCE) is a training program for employees who support people experiencing disability and focuses on the essentials of having a culture of person-centredness. PCE provides tools to assist with the implementation or maintenance of person-centredness at an organization.


Red Cross First Aid/CPR/AED Level C

215 people either certified or recertified in First Aid, an increase of 40 percent from last year.

After registering through a URL unique to SARC Members, organizations arranged for First Aid training in their preferred community, worked with a trainer to come to the organization, or contacted us to attend a SARC hosted session with a trainer who is familiar with the Disability Service sector.


SARC is pleased to have partnered with the Red Cross to ensure that SARC Members get a preferred rate for First Aid.


This year, for the first time, SARC hosted Leap to a group of virtual learners! We recognize that attending training in-person can sometimes be challenging, so we tried something new and hosted the entire Leap program virtually – what a success! Each Leap session was interactive with lots of opportunity for great discussion and networking. Stay tuned, registration will open soon for the 2022-2023 Leap year.

The [COMPASS] training helps us reinforce the professional nature of the work and the importance of both knowledge and technique. It helps to promote and support certain performance expectations and core standards. – SARC Member Executive Director Thank you so much for providing the learning opportunities through COMPASS. The courses are relevant and have an immediate impact on those we serve. – SARC Member Executive Director


Annual Report 2021

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Programs in the COMPASS Training Package Canadian Red Cross Standard First Aid/CPR/AED Level C Food Handler Certification ELEVATE Leap Med Assist Person-centred Essentials PART TLR Positive Behaviour Support WHMIS 2015 Stride

* All Regular and Associate Members as well as Affiliate Members that have CLSD funding are eligible to take these programs at no cost. There are registration limits for particular programs. Please visit for more information. Please note that most of SARC’s training programs are also available for purchase if an organization is not eligible to access them at no cost through COMPASS.

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SARC Human Resources and Labour Relations Consultants Continue to Support SARC Members SARC’s Human Resources and Labour Relations Consultants are available to support our Regular and Associate Members with a variety of HR/LR issues and initiatives. Some trends from this past year’s consultation were: •

Re-commencing areas of service that had been on hiatus due to COVID-19 – supporting management with staff reluctance to return to the workplace.

Employee absenteeism – absenteeism due to mental health injuries and disabilities was more prevalent this past year, as were organizational conversations about mental health issues and the importance of providing employees with a healthy and safe workplace.

Performance management – while the root or cause of performance issues can be varied, a trend this year was performance issues amongst employees who held multiple jobs.

Employment contracts – reviews and clarification of terms around working from home/attendance at the office, leaves of absence, and termination clauses.

Collective bargaining and union/management meetings – the use of virtual meetings has become widely accepted by both organizations and unions and has proven to be efficient related to process as well as time (elimination of travel time).

Executive director recruitment and total rewards – where will the organization’s next leader come from, and what kinds of employment terms will draw them in?

It was another busy year, providing supports to close to 70 Members throughout 2021-2022. Whether it is by phone, email, or virtual meeting, our two consultants strive to be accessible in a timely manner to assist with organizational planning and execution of HR processes and strategies.

Annual Report 2021-2022

The most pressing concern for SARC Members regarding human resources continues to be staff recruitment and retention. Over this past year, many SARC Members reported serious staffing shortages and the inability to recruit. With vacancies not being filled, overtime costs have increased, and management staff are frequently being called upon to fill shifts after their regular work day is finished. This situation is exacerbated when organizations experience a COVID outbreak, which was a regular occurrence throughout the year across the sector. SARC continues to advocate on behalf of our Members for staff compensation and benefits funding that will support the Disability Service sector to compete in the labour market and sustain viable career options for our workforce.


Annual Report 2021

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SARC’s Group Programs By the Numbers

SARC’s Insurance Programs Property & Liability Insurance Programs



Directors & Officers Liability Insurance Program



Cyber Insurance Program launched in 2021!



SARC Benefits Plan

3 72 98 2000+ plans

organizations divisions


SARC Pension Plan

75 102 4900+ $119




million in assets

Employee Assistance Program

40 2200+



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Annual Report 2021-2022

SETI Exceeds Expectations The 2021-2022 fiscal year saw the first multi-year call for proposals for the Supported Employment Transition Initiative (SETI), with the six approved projects receiving funding for a two-year period. SETI funding is provided to community-based organizations to help them assist people to prepare for, obtain, or maintain employment while also engaging employers to hire people experiencing disability to increase diversity in their workplaces. As the province continued to deal with the ongoing COVID-19 pandemic, the SETI projects continued to find or expand on opportunities for job seekers. One organization, for example, expanded their lunch program, which increased hours of paid employment when catering jobs elsewhere in the community were scarce. The projects also worked with the job seekers to increase their proficiency in using computers, including how to search for jobs online and develop resumes and cover letters. Over the past couple of years, many partnerships were developed between the projects, and this helped to increase employment opportunities for job seekers as well. In order to help job seekers build their skills and enhance their resumes, additional training was offered throughout the year, with the opportunity to take Food Handler Certification and Standard First Aid/CPR/AED -

Blended Learning. SETI projects were also provided with additional training in Mental Health First Aid and Service Best to help them better support job seekers in their journey toward employment. Although the 2021-2022 fiscal year saw us continuing to deal with the economic effects of the COVID-19 pandemic, once again, the SETI projects rose to the occasion. Despite all the challenges they faced, the SETI projects not only met all of their targeted outcomes, they exceeded them. The six SETI funded projects supported 132 people and saw 125 of them achieve employment. This is an employment rate of 94.6 percent, the highest experienced to date since SETI’s inception. This amazing success rate proves the resiliency and determination of the projects and the job seekers they support and is hopefully indicative of increasing employer awareness of the many benefits of inclusive hiring. We cannot wait to see what the projects accomplish in their second year of funding.

In 2021-2022 The six SETI projects saw


people achieving employment in 2021-2022!


people supported in 2021-2022!


employment rate in 2021-2022!


Annual Report 2021

October 2021 was again proclaimed as Disability Employment Awareness Month (DEAM), and events were held across the province to celebrate and encourage inclusive employment. SARC hosted a lunch-time webinar that featured Michael MacDonald from Jazz Aviation and three Saskatchewan inclusive employers from SaskTel, Juliana Pizza, and Swift Current Original Joe’s. SARC was also excited to join the first national Light It Up! For NDEAM (National Disability Employment Awareness Month) campaign and champion Saskatchewan’s involvement. This national inclusive employment awareness campaign saw over 110 communities and 320 locations across Canada light up in purple and blue lighting on the evening of October 21st. In Saskatchewan, we were pleased to see 14 communities participate with 44 locations joining SARC to Light It Up! For NDEAM. We cannot wait to see the land of the living skies shine even brighter with more participants in 2022! The EmployLink Website was updated with a fresh new look and updated content. This website aims to connect both job seekers and employers with service providers who can help to make a great match. A media campaign drove people to the website with our tagline of “It Pays to Be Inclusive.” This campaign included static, digital, and mobile ads and the airing of existing and updated commercials with some of our employer champions, including Farm Credit Canada, SaskTel, Juliana Pizza, and Humboldt Sobey’s.

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SARC Expands Supported Employment Awareness


locations in 14 communities across Saskatchewan participated in Light it Up! For NDEAM


A large-scale media campaign was executed across billboards, social media, and digital advertising. Increasing our web traffic by 1121 percent!


Updates to the EmployLink website drove new visitors to our site, expanding our overall reach.

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Annual Report 2021-2022

SARCAN Year at a Glance Recycled over 498 million beverage containers from April 1st 2021 to March 31st 2022, shattering our previous record by more than 40 million containers.

Renovated the Maple Creek, Melfort, Prince Albert North, and Regina Parliament Depots.

Collected 82 percent of the beverage containers sold in Saskatchewan last year.

Relocated our Saskatoon South depot to a newly built facility with state-of-the-art equipment.

Expanded our employee training course catalogue with seven new and updated courses, including Loading Dock Safety, Safe Work Practices, and Trailer Loading.

Expanded the Drop & Go program to now offer a new online portal, My Drop & Go, which allows customers to log into their account to view transactions, update account information, and more.

Ran two successful advertising campaigns aimed at bringing more customers and containers through the doors.

Welcomed 1.536 million customers across the province.

Drop & Go usage held strong with 18 percent of total transactions.

Expanded our network of in-depot video display screens to give customers more information when visiting SARCAN.


Beverage Containers Recycled






Page 17 SARCAN’s return rate continues to be one of the highest in Canada with 2021-2022 coming in at 82 percent. To date, SARCAN has recycled over 9.7 BILLION containers!


Annual Report 2021




Container Return Rates (3 year Average)

In addition to deposit beverage containers, SARCAN also recycles refillable beer bottles, end-of-life electronics, used household paint, and household batteries

3,529,929 Beer Bottles

3,386,721lbs of Electronics

There are 73 depots & 2 Processing Plants in 65 communities across Saskatchewan. 42 of these depots are operated by SARC Member Agencies. SARCAN employs over 900 people of all abilities in communities across Saskatchewan. Employees earn competitive wages, benefits, and pension.

Building Strong Communities

SARCAN is a part of your community. Every year, SARCAN raises money for Telemiracle and other local charities.

1,112,923 lbs of paint

54,168 lbs of Batteries

Recycling through SARCAN diverts over 47,000,000 lbs of waste SARCAN's recycling from Saskatchewan efforts prevented the landfills annually. equivalent of 50,662 metric tonnes of CO2 from being emitted. That's equivalent to pulling 10,756 cars off the road!

Protecting The Environment

The energy saved by recycling containers through SARCAN (versus manufacturing new containers) is enough to power over 9,328 homes each year!

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Annual Report 2021-2022

2021-2022: A Year of Crushing Records Collection and Processing Review Despite the challenges of continuing to operate during a pandemic, SARCAN had an absolutely incredible year in 2021-2022! After a turbulent 2020-2021 filled with uncertainty and challenges operating during COVID-19, it was excellent to see many improvements across the system. First and foremost, a huge round of applause and appreciation for our dedicated team of depot and processing employees across the province. Through a year of seemingly constant change, our employees remained the cornerstone that kept SARCAN solid. All year, our depot staff worked safely and efficiently, all while still providing excellent customer service and processing 2021-2022’s influx of customers and their containers. A massive kudos to all of our employees! And when we say those customers and containers started coming back to our depots, we mean they really came back! In 2021-2022, we saw a 28 percent increase in customer visits with over 1.5 million Saskatchewanians heading out to recycle at a SARCAN depot in the province. That huge influx of recyclers helped make this past year the most successful year in SARCAN history in terms of container returns.

Our passionate and loyal customers brought 82 percent of containers purchased in Saskatchewan through 2021-2022 for a total of over 498.9 million containers through our doors— just a few bottle drives short of a half billion containers collected! Of course, our depot teams were not the only ones that were kept busy by 2021-2022’s torrent of container returns. After being counted, sorted, and packaged at the depot, all of these containers are shipped to one of our two Processing Plants – one in Regina, the other in Saskatoon. Our teams at the plants processed 4804 semi-trailers full of material collected at the depots in 2021-2022. While our depots operate in numbers of containers, our Processing Plants operate in weights and with our state-of-the-art compaction equipment at the depots, unloading this material is heavy duty! On average, each of those trailers transporting material from depot to plant weighed over 9800 pounds. With this compaction, SARCAN shipped 5.1 percent more material on each trip than the year before. As such, our Processing crews were quite busy in 2021-2022, unloading this material from the trailers and putting it through a hand-sort quality check to eliminate any possible contaminates, before baling and preparing the material to be shipped to our downstream markets. Our plant employees processed and sent out 9.2 million pounds of aluminum, 10.4 million pounds of plastic,


Annual Report 2021

20.3 million pounds of glass, 2.3 million pounds of cartons, and 120 thousand pounds of tin. This is not even mentioning the nearly 7.5 million pounds of electronics, paint, batteries, and non-deposit household packaging (glass, tin, cardboard) that was collected and processed through 2021-2022. That works out to about a 15 percent increase in total container returns and shatters the previous record from 2018-2019 of 458.3 million containers. This is definitely a cause for celebration, but it is even more impressive when you consider individual material type increases. Our traditionally least recycled materials saw a boost in return volumes over the course of the year. Both Aseptic (Tetra Pak) and Gable Top (cartons) saw an overall average increase of 18 percent. Breaking that down, returns of cartons that are 1L and over (including dairy and dairy alternative cartons), grew by 21 percent and small aseptic containers (mainly juice boxes), saw a whopping 23 percent increase over the previous year! The return rates for these boxy containers have historically been some of SARCAN’s lowest, so seeing such a significant increase in those containers is a monumental milestone on our path to providing a more sustainable future for our province.

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Speaking of sustainability, it is not all just about the number of containers coming through the doors of our depots and passing through our processing plants, but of the impact of those returns on environmental protection and social responsibility. With 498.9 million containers being returned at SARCAN throughout 20212022, our team of over 900 employees diverted over 47 million pounds of material from Saskatchewan landfills. Instead, those resources were shipped to manufacturers and markets in North America to create new products, contributing to a circular resource economy, and lessening our dependence on the energyintensive and environmentally-taxing processes of manufacturing with raw materials. SARCAN’s impressive work across Saskatchewan this year resulted in massive energy savings and emission avoidance. In 2021-2022, our efforts resulted in 50,662 metric tonnes of avoided greenhouse gas emissions and over 854,583 million BTUs of energy saved. To put that into perspective, the emissions saved by SARCAN’s operations is equivalent to conserving 21.5 million litres of gasoline, and the energy saved is equivalent to 147 thousand barrels of oil. As we said at the beginning: It has been an incredible year!

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Drop & Growth SARCAN’s skip-the-line service continues its jaw-dropping climb in popularity Review of Usage Drop & Go continued to grow in popularity throughout the province; the astronomical increase in usage in 2020-2021 held strong this past year. In 2021-2022, just under 208,000 transactions went through Drop & Go, accounting for 18 percent of all SARCAN refunds and 51 percent more transactions completed than in 2020. This comes as no surprise since there are now over 120,000 Drop & Go accounts across the province, which includes nearly 3500 group accounts used for organizations and virtual bottle drives. Drop & Go’s popularity is higher in the metropolitan areas, with 42 percent of Regina and 30 percent of Saskatoon recyclers either already using or interested in using Drop & Go. That is not to say that our rural depots have not been busy with Drop & Go – 22 percent of SARCAN’s northern recyclers and 33 percent of the southern recyclers say they already use or plan to use Drop & Go for their returns. As with everything Drop & Go, convenience is key! And our most convenient method of payment, e-Transfer, is quickly catching on. Just under 50 percent of all Drop & Go accounts use e-Transfer as their method of payment, with that number steadily rising.

Annual Report 2021-2022


General Updates to the System Due to this increased demand for Drop & Go, SARCAN has had to continually update the Drop & Go system. From software and hardware, to data management and order organization, Drop & Go is so much more than its former self. A more robust, cloud-connected method of communication between the depots and the central Drop & Go database was established during 20212022 to accommodate the growing number of users. Also, the software used for the customer kiosks and depot sort stations has been upgraded to a new kiosk software solution. On top of this, SARCAN has been testing out iPad style tablets as a portable sort station, allowing our employees to process Drop & Go orders more easily. Over the course of this past year, the explosive growth in popularity of Drop & Go has presented challenges to our facilities and our operations, but our incredible depot teams worked tirelessly to adjust and adapt to this increase of Drop & Go customers and orders.

Annual Report 2021

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My Drop & Go Launch While all of that is very important to the growth and usability of Drop & Go, it was not even the most exciting update! In February, SARCAN launched My Drop & Go – a customer portal that allows Drop & Go customers to sign directly into their account. Now, anywhere that a customer has access to the internet, they also have access to their Drop & Go account. From the My Drop & Go portal, customers are able to see the status of the orders they dropped off, view a detailed list of all their past Drop & Go transactions, check out the environmental impact of their recycling efforts, and manage their own account information and payment method. Not only is this new portal a pivotal step towards making an already convenient return option even more convenient, but it’s also a huge improvement for our SARCAN employees. As you can imagine, with over 120 thousand users, allowing customers the ability to change this information on their own was a massive time and efficiency saver for our depot teams. Additionally, employees are now able to log in to a Support Portal where they have increased ease of account management, customer communications, and reporting, making it far easier to help troubleshoot any issues that may arise and provide the top-notch level of customer service that our recyclers are used to.

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Annual Report 2021-2022

Celebrating Our Employees With the COVID-19 pandemic still looming over us, SARC and SARCAN Recycling made the decision to not host large in-person gatherings throughout the winter of 2021-2022. This would have been the timeframe where we would have hosted a large Employee Recognition Day event to celebrate the amazing work of award recipients from both 2020 and 2021 (since no event was hosted in 2020).

Even though we were not able to throw a big shindig as with years past, we felt it was still very important to shine a light on our loyal employees who make SARCAN such an incredible Saskatchewan success story. As a result, we shifted our Employee Recognition Day activities to be held in the community of each award recipient to ensure we thanked our SARCAN team members for their many years of service.

In place of an invitation to our large, in-person party, each recipient received a gift box to help them celebrate this important milestone in their career with SARCAN in addition to the standard Employee Recognition Day gift for their years of service. All recipients received a framed certificate and a SARCAN pin with the corresponding gift below.

5 15 25 & 30

5-year recipients received an aluminum loon on a lake of marble

15-year recipients received a framed print of a painting by Jenny Buyaki (long-term Assiniboia SARCAN depot employee)

25-year and 30-year recipients received a cheque in recognition of their years of service

10-year recipients received a watch with the SARCAN logo

10 20

20-year recipients received a gift of their choice (either a SARCAN ring or a crystal sculpture)


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2021 recipients – 1246 years of service!!


years = 35 recipients (175 years of service)


years = 12 recipients (180 years of service)


years = 26 recipients (260 years of service)


years = 9 recipients (180 years of service)


years = 2 recipients (60 years of service)


years = 5 recipients (125 years of service)


etirees = 12 (266 years of service)

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Annual Report 2021-2022

Improving the SARCAN Experience Jasper Relocation SARCAN Recycling continues to offer the best, most accessible recycling experience for our customers. To that end, we have been very busy over the past year renovating, upgrading, and reinventing our depots. Among these, our biggest upgrade was relocating our Saskatoon South location from their outdated and undersized location on Broadway Avenue into a newly constructed building, built to our very own specifications. This new building features an expanse of windows along the façade to let as much natural light as possible into the massive front customer area that nearly doubles the old location. In the front, we installed a custom built, state-of-the-art counter with built-in conveyors to take the product directly to the compacting equipment and sorting station in the back. These conveyors allow our employees to focus on the customer’s order and not have to worry about the time or labour of moving the product themselves. Of course, this is a huge enhancement for our employees, but these upgrades also enhance the customer experience. With less time needed to separate containers at the chute and transport those containers to the back, our Recycling Technicians can focus more on the order at hand, making service quicker and counting more accurate. With two of the conveyors being built right into the counting chutes, it also opens up more room in our customer areas, making them less crowded, even with a packed house of eager recyclers.

The new depot, which opened its doors for the first time on Earth Day in April 2021, is also outfitted with a large, separate Drop & Go room equipped with two Drop & Go kiosks and an automatic conveyor system to take the dropped bags directly to the counting station in the back. We also installed the same material handling system that’s featured in the front of the depot in the Drop & Go counting area to help streamline the counting process and take the heavy lifting off of the backs of our employees. Our Jasper depot is operated by the Saskatoon Branch of SaskAbilities and is one of the busiest depots in the province, annually bringing in over 30 million containers.

Other Depot Upgrades The Jasper depot in Saskatoon wasn’t the only location that got a makeover. SARCAN went to work upgrading depots around the province to ensure our facilities offer our customers an exceptional experience. A long time coming, our SARCAN depot in Melfort, operated by Plus Industries, received a renovation and re-opened their doors in June 2021 to an all-new receiving area and separate Drop & Go room. Also, in the northern neighbourhood of the province, the Pine Industries operated Prince Albert North depot got new offices, washrooms, and staff lunch room, along with an expansion of the Drop & Go area.


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In the spring of 2021, our Maple Creek depot, operated by Maple Creek and District Opportunities, saw a major upgrade to their customer receiving area. Also, that spring, our Turtleford depot saw its customer receiving area expanded, and upgrades made to their bulk area, staff rooms, and office. And to round it all out for the year, since the material-handling system of conveyors in the Saskatoon Jasper location was a resounding success, SARCAN outfitted our Regina Parliament depot, operated by Harvest Community Inc., with the same system. Since the installation, the employees of the Parliament depot have not been shy to convey their excitement. This system is definitely a winner!

Equipment Upgrades However, it is not all Drop & Go rooms and new offices in the world of SARCAN upgrades as we are continually looking to equip our facilities with efficient, environmentally-friendly machinery and tools. Three new electric forklifts were deployed to our Kipling, Spiritwood, and Saskatoon East depots, effectively lowering our greenhouse gas (GHG) emissions. Martensville and Melfort depots had our highly efficient NexGen flatteners installed and our processing plants were enhanced with new balers and conveyors. Now, whether we are shipping from depot to processing, or from processing to our salvage markets, we are transporting far more material on far fewer trips, again, resulting in a significant dip in our GHG emissions.

VDA Expansion Getting the right information to our customers is an ongoing effort, and part of that effort is our network of in-depot Video Display Advertising (VDA) screens. Throughout the year, we have expanded this network of screens. Our network of 15 existing VDA locations was expanded to include 10 new locations across the province this year. We also upgraded VDA in our Saskatoon Jasper and Regina Parliament locations to a video wall version, making this information more prominent and easier to see. These VDA systems run a loop of important information and SARCAN updates that the customers can watch while they are waiting in line at the depot – from holiday hour announcements, to newly accepted materials like batteries, and even our recently developed SARCAN video tours.

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Annual Report 2021-2022

Market Research Stepping away from the brick-and-mortar upgrades, improving our customer experience would not be possible without hearing from the customers themselves. Each year, SARCAN conducts an extensive market research survey to understand how Saskatchewan residents – both loyal SARCAN recyclers and non-recyclers alike – view, understand, and visit SARCAN Recycling. This gives us deeper insights into how successful our operations are, where we are lacking and are in need of improvement, and what messages we could be using in our advertising campaigns to increase that level of success.

Accepted Materials

How well do you know SARCAN? Brand awareness As seen in years past, SARCAN has a stupendous amount of brand awareness. Even among respondents that self-identify as non-recyclers, nearly everyone knows the name SARCAN.

94% of respondents in Saskatchewan recognize SARCAN as a household name.

Rolling in at around 94 percent unprompted (not mentioning SARCAN recycling in the question ‘where do you take beverage containers for recycling?’) awareness, SARCAN Recycling is a household name in Saskatchewan.

Deposit Prices

Diving deeper into that awareness, we tested their knowledge of our accepted materials, both by beverage type and by material type.




dairy milk/

energy drinks/ This showed that mixed alcohol most people know juice/pop/ what they can bring in water/liquor to SARCAN for a refund, but the awareness 70% AWARENESS around dairy beverages – especially milk alternatives like soy, nut, Alternatives oat, & rice milks – and (milk/cream/ their most common drinkable yogurt) containers – cartons and tetra boxes – are lacking.

Knowing not only what we take but how much you get refunded for each item is very important for increasing the return rate. Through our last survey results, we found that the vast majority of our customers undervalue the price of accepted containers. The depot refund amount that had the highest level of awareness was aluminum cans. However, only 41 percent of Saskatchewan residents could correctly identify the refund amount for aluminum cans. The deposit refund amount that had the lowest level of awareness was large cartons/ Tetra Pak, which only seven percent of Saskatchewan residents could accurately recognize.

Drop & Go It becomes much more apparent how important Drop & Go is in the next section, but focusing on the awareness and interest levels in our skip-theline service yielded some great results. 85 percent of our respondents were aware of SARCAN’s Drop & Go service. This is, obviously, really great. Even more impressive, however, is that 73 percent of people indicated that they were either interested in using Drop & Go (41 percent) or already using Drop & Go (32 percent: a nine percent increase over the previous year).



73% Using or



Annual Report 2021

Recycling Behaviours Convenience is key

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COVID-19 Impact


While the vast majority of surveyed individuals report that they return their empties to SARCAN at least most 14% of the time, 14 percent answered that some or all of their containers go into a blue bin 1% (municipal/curbside recycling) or a trash bin as well. Only one percent indicated trashing their beverage containers. When drilling down into this behaviour, we found that 59 percent of all binners (trash, municipal, and curbside combined) indicate that convenience was the driving factor in their tossing.

We were pleasantly surprised, while happy to hear, that despite a global pandemic placing a tight grip on the public’s behaviour and access to services, recycling at SARCAN remained largely unaffected. While 29 percent of survey respondents said that the number of recyclable beverage containers in their homes increased throughout COVID-19, the majority indicated that they continued recycling their beverage containers with SARCAN throughout. When asked if the COVID-19 pandemic changed their recycling behaviour, the most notable changes were 43 percent reporting that they had used Drop & Go more, while 11 percent said they had decreased the usage of a blue bin or trash for their beverage containers.

Customer Satisfaction Satisfaction Scores When measuring our success, customer satisfaction is just as, or possibly even more, important than customer awareness and behaviour. To gauge the level of satisfaction, we asked our respondents to rate multiple aspects of the SARCAN Customer Experience. Taking a look at their responses, we were quite satisfied, ourselves, with the results. Over 90 percent of our survey takers were satisfied with employee helpfulness, friendliness, speed of service, and the outside appearance of our depots. Between 85 percent and 90 percent said that they were satisfied with the inside appearance of our depots, available information, and the accuracy of their container counts. The only feedback that really stunk coming out of our survey results was that the odor in the depots was less than satisfactory, coming in at a lower but still respectable score of 78 percent.

Net Promoter Score (NPS) Another great satisfaction NPS™ measurement is finding out how many of our customers are likely to recommend SARCAN to people they know through a Net Promoter Score® (NPS®), symbolizing how likely our customers are to recommend our business to family and friends.


In 2021, SARCAN had an NPS score of 66, exceeding the consumer services industry standard of 42 and demonstrating that SARCAN customers are exceedingly happy with our service and openly promoting SARCAN to friends and family.

Best part of SARCAN We also asked our respondents which aspect of SARCAN they liked the most. •

• •

43% 43 percent of people said that they were happy that SARCAN creates employment opportunities, including for those experiencing disability. 32 percent said that the money they get from their recycling was the best part. 18 percent reported that our environmental protection was what they like the most about us.



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Annual Report 2021-2022

Spreading the SARCAN Word Even with our Market Research results skewing overly positive, we were able to use that data to get a sense of areas where we could grow our business, identify our advertising goals, and create key messages to share with both current recyclers and non-recyclers alike. The Pros Know! By far our largest advertising campaign of the year, our Broadcast TV commercials, ‘Recycle Like a Pro’, and their social media counterpart, ‘SARCAN Pro Tips’ aimed to encourage non-recyclers to become recyclers, bring more customers to our depots, and showcase our employees as the Recycling Pros that they are. The Recycle Like A Pro TV commercials featured a series of messages showing not only how awesome and easy it is to recycle at SARCAN, but how they could do it like a true pro. The four messages were using Drop & Go for quick recycling, recycling your milk jugs at SARCAN, upgrading your team gear by running a bottle drive, and cashing in on the recycling at your workplace. The commercials ran on Global and CTV from December 2021 to March 2022, on CBC during their broadcast of the Olympics, as well as on our YouTube channel, social media, and website. During the TV run, we also ran a subsequent social media campaign that featured photos of the true pros, our employees, giving Pro Tips on how to visit SARCAN and to be a great recycler. Among the many messages delivered were tips on when to visit, what to bring on your recycling trip, and how to prepare your containers for an enjoyable and efficient SARCAN recycling trip.


Annual Report 2021

Calling All Detectives! Another identified area for improvement was increasing the awareness and return rate of our least recycled containers. While nearly everyone knows that we take pop bottles and cans, a large percentage of our customers revealed that they didn’t know about dairy container recycling, including dairy alternatives like soy or rice milk, or that we accept the typical containers for these beverages like cartons, jugs, and tetra boxes. To increase the awareness for these types of containers, SARCAN ran a social media hashtag contest dubbed ‘The Unusual Suspects’. A play on the popular film ‘The Usual Suspects’, this contest challenged our customers to become recycling detectives! If they brought one of our Unusual Suspects (like cartons or juice boxes) into SARCAN for some ‘recycling justice’, they could take a picture of it and tag it on social media for a chance to win up to $250. It was almost as smashing of a success as the original movie was, with dozens of ‘Suspects’ caught within the first few days of launching the contest. Some keen recycling detectives made up entire scenes where they ‘caught’ these ne’er-dowell containers! Use these links to check out some of the posts on our social media pages: Instagram | Twitter | Facebook

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Knowledge is Power! One thing that came out of the results was that, while the vast majority of Saskatchewan residents know that SARCAN exists, many of them were still unsure about what SARCAN does and how we operate. From the research data and internal return data, we could see there was a knowledge gap with regards to the types of containers we accept, the different methods available for recycling with us, and what type of impact that has on our environment. To address this, SARCAN developed ‘SARCAN Video Tours’ – a video that takes the viewer through the entire SARCAN process, from walking into a depot with a bag of recycling, the different ways they can recycle with us, what we take, how we count, sort, and process the containers, right down to where those containers are shipped and what the material ends up getting used for. The video is broken up into two versions, one focusing on the Depot side of things and one focusing on our Processing Plants, as well as a full-length version that combines the two. Thanks to our SARCAN video stars who did an amazing job during filming and are helping to educate Saskatchewan residents. All videos are available to watch on SARCAN’s YouTube channel and on our website. Head to to watch them now!

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COVID Update The COVID-19 pandemic had a significant impact on SARCAN’s operations once again this past year. As new waves came in and numbers grew, we kept a close eye on our safety measures and restrictions, occasionally updating them as needed to keep all of our employees and customers safe. This included mask mandates and vaccination protocols throughout the year. All employees were required to wear a mask starting on November 6th 2020. Employees were also required to comply with SARCAN’s proof of vaccination or proof of a negative test policy from November 1st 2021 until this safety measure was eased on February 23rd 2022. SARCAN is pleased to see that these measures put in place were able to help keep our employees safe while working and we were able to keep the number of COVID-related absences to a respectably small number which allowed our depots to operate as close to normal as they could, with minimal depot closures throughout the year. SARCAN has been able to introduce a Roadmap to Easing COVID-19 Restrictions across the depot network. Starting in late February, customers were no longer required to wear a mask to gain entry to our facilities. March saw the removal of the physical distancing and capacity restrictions, allowing us the ability to serve more customers at a time. This roadmap will continue to be revisited and reassessed as needed.

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Employee Development SARC and SARCAN Recycling strive to ensure that they are providing all members of their workforces with access to information, tools, and learning opportunities to help them grow both as employees and as individuals. In that respect, SARCAN Recycling has taken great strides over the course of the 2021-2022.


Supervisor Updates

Aspire is SARCAN Recycling’s training portal that allows our employees 24/7 access to over 70 courses. This catalogue includes employment training modules, such as Customer Service training, Safety in the Workplace, and Equipment training among many others, as well as personal development sessions like our Diversity & Inclusion Series, Financial Literacy, Health & Wellness, and more.

Knowledge is key when it comes to leading a team, and it becomes even more vital in the world of steady change that we have seen throughout the COVID-19 pandemic. To increase this knowledge, and to foster an environment of open communication and transparency, SARCAN has started hosting regular Supervisor Update webinars.

With over 900 employees on our team, roughly 40,000 hours over the past year were spent on staff training, learning, and growth.

These sessions typically consist of our team of Directors and Managers updating our Supervisors on operational program changes or additions, updated safety measures, policy changes, and informational updates such as Drop & Go usage, current advertising efforts, and ongoing projects, among others.

Inspire This year we also launched Inspire, which is an online training platform to arm our Supervisors with the information and tools needed to be a positive and effective leader in their workplace through courses and curated learning paths that feature content on documentation, managing performance, supporting success, and more. Since its launch in January, SARCAN Supervisors have dedicated over 1500 hours to this training.

CAN’ned Wisdom Another season of SARCAN’s CAN’ned Wisdom series aired this year, taking us right up to a total of 50 sessions since the program was started. This year’s line-up included sessions on battery recycling, low waste living, SARCAN finance tips and tricks, and many other interesting and informative topics.

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Annual Report 2021-2022

Expanding the System Household Glass Implementation Work began in early 2022 to expand our program for recycling non-deposit Household Glass containers—food jars, baby juice bottles, storage containers, etc.—at SARCAN. At the time, only the depots in Saskatoon and Regina officially accepted household glass through partnerships with their respective cities. This partnership approach is the plan to bring Household Glass recycling to our depots by offering municipalities and regional waste authorities the option to team up with SARCAN as their avenue to responsibly recycle this glass material. Over the course of this past year, SARCAN depots collected 743,516 pounds of household glass packaging, which was 29 percent more than the previous year.

Battery Recycling All SARCAN Recycling depots became official Call2Recycle collection sites on January 1st 2021, and quickly became the busiest battery recycling sites in Saskatchewan. Last year, SARCAN collected 54,168 pounds of batteries across Saskatchewan, and was proud to receive a Leader in Sustainability award from Call2Recycle in recognition for this amazing achievement.

New Product Care Agreement SARCAN continues to paint the province green by extending our agreement with Product Care to be an official collection site for used household paint. This new agreement went into effect on April 1st 2021. In 2021-2022, SARCAN collected and shipped 2088 tubskids of unused paint, empty paint cans, and aerosol spray paint for a total of 1,112,923 pounds of material kept out of our landfills. The agreement also includes the quite successful and everpopular PaintShare Program, which is a program that helps people pick up leftover paint that has been collected at SARCAN for recycling. Sharing leftovers is cost-effective, energy efficient, and puts paint where it belongs—on buildings, walls, and in the hands of aspiring artists—and diverts it away from our sewers, dumps, and landfills.


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2021-2022 Financial Highlights Complete information on the financial position of SARC and SARCAN Recycling can be found in our audited financial statements, available on our website.

SARC SARC’s main source of funding is from the Saskatchewan Ministry of Social Services with an operating grant and a grant for COMPASS training. The COMPASS grant remained at the same level as 2020-2021 and the operating grant saw a slight increase due to an increase in salary funding. Education and Training revenue

was up over 2020-2021. Overall SARC revenue was down from 2020-2021 due to an unrealized loss on investments. SARC expenses are categorized into Member Association Activity, Education & Training, Consultants, SETI, Administration and Amortization. Overall expenses were up from 2020-2021.


$2.571 million

($2,.727 million in 2021)


$2.717 million

($2.533 million in 2021)

SARCAN Recycling The SARCAN Recycling legislated program had a total revenue of $51.45 million in the year with salvage materials sales almost doubling from the prior year as a result of record return volumes and soaring salvage prices. Overall expenses for the year saw a 1.4 percent increase over 2020-2021. The largest part of our expenses are depot wages and benefits making up 53 percent of total expenses. Record container return volumes increased collection, processing and transportation costs; however, these increases were partially offset by a decrease in pandemic related expenses from 2020-2021. The increase in revenues combined with a modest increase in expenses led to a surplus of $9.67 million.

From this amount, the maximum payouts allowable under our contract were made to Members who operate depots. The remaining surplus is used to ensure the long-term sustainability of the recycling system and to invest in our depot infrastructure across the province. We invested $3.8 million in capital assets in 2021-2022, with $8.5 million budgeted for investment in 2022-2023. In the non-legislated program, there was an increase in volumes of used paint and end-of-life electronics returned which impacted the revenue and expenses. The non-legislated program had the first full year of battery recycling which contributed to the increases in both revenue and expenses.

$51.45 million in total revenue in 2021-2022. 2021-2022 2020-2021

436.9 million total legislated containers returned

498.9 million total legislated containers returned

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Annual Report 2021-2022

2021-2022 Financial Results SARC SARC’s operations encompass a variety of services and activities in support of the Disability Service sector. These include Member Association Activity, Education & Training, Consultants (Human Resources Consultant, Labour Relations Consultant, and Facility Planner), Projects [Supported Employment Transition Initiative (SETI)], and Administration.

Year Ended March 31 (in $000s):







Grants - Projects



Education & Training















Supported Employment Transition Initiative (SETI)











Revenue Grants - Operations

Expenses Member Association Activity Education & Training

(Deficiency) Excess of Revenue over Expenses


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SARCAN SARCAN Recycling is a Division of SARC. SARCAN Recycling’s operations are divided into two main Programs – Legislated, which is the collection and recycling of used beverage containers and is legislated by the Ministry of Environment, and Non-legislated, which includes used paint, end-of-life electronics, and household batteries. Legislated Program (Used Beverage Containers) Year Ended March 31 (in $000s):











495.2 million

433.3 million

498.9 million

436.9 million











4.55 million

3.85 million

Excess of Revenues over Expenses # of Legislated Containers Returned # of Total Containers Returned

Non-Legislated Program (Used Paint, End-of-Life Electronics, Household Batteries) Year Ended March 31 (in $000s):

Excess of Revenues over Expenses

LBs of Material Collected


111 Cardinal Crescent Saskatoon, SK S7L 6H5

Telephone / Fax T - 306-933-0616 F. (306) 653-3932