Annual Report 2018-2019

50th Anniversary

A n nu a l Re p o r t 2018 - 2019 www.sarcsarcan.ca

Table of Contents SARC President and Executive Director Report

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2018 - 2019 SARC Board of Directors

5

The 50th Anniversary Commemorative Art Piece

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Education & Training Highlights

9

SARC Launches New COMPASS Training Package

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Introducing the SARC Awards

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Another Busy Year for SARC Consultants

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Celebrating Inclusion - Disability Service Professionals Week

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SARCAN - Our Year-in-Review

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Crushing it in Saskatchewan for 30 Years

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Breaking New Ground

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Celebrating Our Employees

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Lifted Up Learning

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Improving Our Customer Service

30

Counting Our Achievements

31

Sorting Through More Highlights

32

Financial Report

35

Pension, Benefits, & Insurance Programs

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Contact Information Address:

111 Cardinal Crescent, Saskatoon, SK, S7L 6H5

Phone:

306 933 0616

Fax:

306 653 3932

Email: contact@sarcan.sk.ca Website: 2

sarcsarcan.ca

SARC Annual Report

A Message from the Board President and Executive Director

H

alf of a century ago, eight community-based organizations met to discuss the potential of establishing an association to represent disability service providers in Saskatchewan. Their

vison for the association was to create a forum where Board Members and Executive Directors could share ideas and information. They believed that there was value and efficiencies to be gained through the sharing of services and resources and that business opportunities that employed people experiencing disability were possible. These progressive visionaries also held the belief that they would be stronger and more effective if they were surrounded by a network of colleagues that shared common beliefs and values about the work being done and how to support people experiencing disability.

A great deal has changed in 50 years. As

people experiencing disability in 2018. We

we celebrated our milestone anniversary,

acknowledged advancements in education,

we paused to reflect on the evolution of

language and terminology, medical care and

societal views and how society treats

the evolution of human rights. We relished 2018 - 2019

3

that in 2018, individuals are supported to

In our 2016-2020 strategic plan, four priority

live, work, and play in their community, and

areas were identified: Our People; Our

that the last Saskatchewan institutions for

Technology; Our Sustainability; Our Culture.

housing people experiencing disability will

As you flip through this report, take note of

be a thing of the past in 2019. We recognized

each initiative and how they fit within SARC’s

inclusive employers and continued to observe

strategic priority areas.

an increasing number of employers realizing the economic and social benefits of employing people of all abilities. We witnessed the forging of numerous partnerships aimed at eliminating barriers that prevent individuals experiencing disability in achieving their

Customer, client and stakeholder expectations evolve quickly, resulting in the pace of change being more rapid than it’s ever been. We live in “do more, with less” times. SARC and its divisions remain cognizant of the damaging

employment goals.

impact of irresponsible and poorly executed

Fifty years ago, there was very little choice

failure to strategically evolve and progress

provided to people experiencing disability.

has dire consequences. As SARC looks toward

Choices were made for them, not by them.

the future and the next 50 years, we are

Today, SARC Members provide person-centred

certain of this: the vision of our founding

supports as directed by the individual.

Members remains strong. Our association

Individuals are empowered to make decisions,

and its divisions are stronger because of our

take risks, and decide what path their lives

Members and our vast network of employees

will take. Disability Service Professionals

and colleagues that share common beliefs and

work to support aspirations and eliminate

values about the work being done.

hurdles that stand in the way of people fulfilling their dreams.

A great deal has changed since our early founders set their vision in motion in 1968.

As you read through this annual report, you will see numerous examples of strategic and purposeful initiatives that SARC and its divisions have undertaken to keep the momentum going. You will read about examples of improved performance, gained efficiencies, enhanced features, expanded initiatives and technological advancements throughout our service areas. We are proud that the goals we set out to achieve in 2018 were accomplished.

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SARC Annual Report

changes.We are also acutely aware that

On behalf of the SARC Board of Directors, we look forward to the next half century.

SARC Board of Directors Dawn Desautels President

Cheryl Zander Vice President

South West Regular Board Representative Cypress Hills Ability Centres

South East Regular Board Representative Redvers Activity Centre

Valerie Budd-Pritchard South Associate Manager Representative Citizens All Association

Christie Gradin Treasurer

Yvonne Nyholt Secretary

External Appointment

North Associate Board Representative Battlefords Residential Services

Marnie Watkin-Pawelko

Bill Powalinsky

Keith Leippi

South Associate Board Representative Regina Residential Resource Centre

North Regular Manager Representative Community Service Centre / Pine Industries

South East Regular Board Representative Harvest Community Inc.

Missing from photos: Lorne Kelsey South Regular Board Representative West Central Abilities Tanya Mitzel

Ann Gyurmanczi

Jim Morrison

Donald Salie

North Associate Manager Representative Christian Horizons

North East Regular Board Representative Plus Industries Inc.

North West Regular Board Representative Battlefords Trade & Education Centre

North Regular Board Representative Cosmopolitan Industries Kim Edmunds South Regular Manager Representative West Central Abilities

Board Committees Executive Committee

SARCAN Committee

Member Services Committee

Finance/Pension & Benefits Committee

Dawn Desautels Cheryl Zander Christie Gradin Yvonne Nyholt Valerie Budd-Pritchard

Cheryl Zander Bill Powalinsky Tanya Mitzel Jim Morrison

Yvonne Nyholt Keith Leippi Valerie Budd-Pritchard Lorne Kelsey

Christie Gradin Kim Edmunds Marnie Watkin-Pawelko Ann Gyurmanczi Donald Salie

2018 - 2019

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Commemorating 50 Years

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SARC Annual Report

The 50th Anniversary Commemorative Art Piece

C

elebrating 50 years gave SARC and our Members plenty of opportunity to reflect on the progress we have made as a Membership, how services have evolved over the years, how much has changed for

people experiencing disability to live the life of their choosing, and how much more there is to achieve and change.

We decided to capture this in a commemorative

We had a wonderful time unveiling the art piece

art piece that could serve as a visual cornerstone

at SARC’s Fall Conference as part of our annual

for how far we have come and where we have

banquet in October and were thrilled that all

yet to go moving into the future. Early in 2018,

of the artists were there to help with the big

SARC put out a call for artists to SARC Members

reveal. This beautiful art piece is now proudly on

to submit the names of people they support who

display at the SARC office in Saskatoon.

have a particular love of creative expression and would want to help with this art project. Four people were randomly selected to collaborate with Karlie King, another artist, from Regina.

To learn more about how the piece was created and the meaning behind it, check out the documentary video located on our Facebook page or Youtube channel. Thank you so much to

The sketch was inspired by SARC’s logo and the

Dale, Irene, Faith, Jack, and Karlie for their hard

artists’ conversations about momentum we all

work and dedication on this project!

want to carry forward into the next 50 years in creating truly inclusive communities for everyone.

The Commemorative Art Piece in its permanent home at the entrance to our new Training Centre.

2018 - 2019

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Meet The Ar tis ts Dale Hryciw – Saskatoon, SK: Dale’s sense of humour and creative spirit was an amazing addition to the team. He loved trying out different techniques with the clay and was very supportive of everyone!

Jack Rieder – Kipling, SK: Jack was an amazing sculptor and every time you looked away he was already finishing a new animal sculpture or tile! Jack loved working with the clay and was a real natural.

DALE HRYCIW

JACK RIEDER

IRENE SURU

FAITH GABIE

Faith Gabie – Humboldt, SK: From the beginning, Faith was a very positive member of the team. She has excellent drawing skills and did a great job creating various nature scenes and detailed animal drawings.

Irene Suru – Kindersley, SK: Irene was such a delight to help us take on this project. She was always cheering on her fellow artists and had a very fine eye for detail. One of her creative ideas was creating “music” on one of the mosaic tiles. She took her time to write out the lines of the bars and then write in each of the notes, it turned out beautifully!

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SARC Annual Report

Education & Training Highlights E

ducation and Training provided by SARC’s Member Services division continues to grow, providing new ways for learners working in nonprofit to expand their skillset with their organization. One of

the highlights for the year was the introduction of the COMPASS Training Package

( see pg 12 ) ,

thanks to

Community Living Service Delivery ( CLSD) funding. New to 2018-2019, we also saw the addition of the Mental Health First Aid - Basic program offered through SARC.

47% 51% 50% 76% 92%

Increase in the number of people trained: 2017 - 2018: 458 people 2018 - 2019: 671 people Increase in the number of organizations accessing SARC training: 2017 - 2018: 97 2018 - 2019: 146 Increase in the number of in-person events SARC hosted: 2017 - 2018: 52 2018 - 2019: 78

Increase in organizations accessing ELEVATE (Board Governance online training): 2017 - 2018: 17 2018 - 2019: 30 Increase in the amount of users accessing Med Assist (Medication Assistance online training): 2017 - 2018: 166 2018 - 2019: 318

2018 - 2019

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Program Highlights Did you know? SARC has an Instructor certified through the Mental Health Commission of Canada to facilitate the Mental Health First Aid (MHFA) – Basic program. In 2018-19, SARC’s first year of offering MHFA, 134 people completed the 2-day course and are now trained to provide Mental Health First Aid. Here’s what people are saying: “ I learned so much about mental health and now feel better

equipped to empathize with others who may be struggling.”

MHFA Participant.

SARC’s online Med Assist program prepares employees who assist clients with medications to do so correctly and safely.

In 2018-2019, 318 individuals completed this program (a 92% increase from the previous year).

Here’s what people are saying:

“This program is beneficial for all staff dealing with medication [administration]. It is well organized and the videos are very instructional.” Med Assist Learner.

“Easy to follow, well laid out. Very good program with the right amount of knowledge.” Med Assist Learner.

A management skills development program that provides practical information, principles, best practices, and tried and true strategies in a variety of management areas, Leap brings learners together for a series of 9 day-long sessions from September to May. New in 2018-2019: •

Now offered in 3 locations (versus 2 in 2017-2018).

•

41 Leap Graduates which is a 31% increase from 2017 - 2018.

•

Introduced new Branding, Promotions, and Engagement session. – “It was very engaging and worthwhile content

with useful activities…to do promotions well is a lot of work, but the session helped identify areas that can be addressed.” Saskatoon Leap Learner.

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SARC Annual Report

Spring and Fall Conference Serve as Great Platform for 50th Anniversary: Spring: SARC’s annual conference for Disability Service Professionals.

•

Judge David Arnot, Chief Commissioner of the Saskatchewan Human Rights Commission, opened the event by speaking about how disability rights have progressed throughout the years.

•

The Human Rights Commission had an exhibitor space set up with a visual timeline of the evolution of disability services.

•

We had Disability Service Professionals Week provincially proclaimed and then held golden celebrations.

•

Dave Hingsburger closed the conference with ‘Why

Dave Hingsburger, “Why 50 Years Matters”

50 Years Matters’, sharing how he, through his work with people experiencing disability, has seen how the sector has evolved over the last half-century.

Fall: SARC’s annual conference for Board Members and senior leadership.

•

Bruce MacDonald from Imagine Canada opened the conference with an informative presentation on upcoming trends affecting charities and nonprofits as well as how nonprofits can adapt to the changing landscape of the sector.

•

Joseph Macbeth from the National Alliance of Direct Support Professionals (NADSP) in

Joseph Macbeth, National Alliance of Direct Support Professionals (NADSP)

Albany, New York, spoke about how we need to understand the past in order to chart the future of supports and services for people experiencing disability.

2018 - 2019

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SARC Launches New COMPASS Training Package O

ver a decade ago, SARC recognized our Members’ need for consistent, accessible, affordable training. For the last number of years, SARC has been investing in the establishment and

development of a number of foundational training programs. Thanks to funding from the Community Living Service Delivery (CLSD) branch of the Ministry of Social Services, SARC introduced the COMPASS Training Package which provides 11 foundational training programs to all levels of staff and Boards at Regular and Associate SARC Members, as well as Affiliate Members with CLSD funding at no cost*.

This significant investment recognizes the

being at no cost, there was no way that our

important connections between education,

organization could afford to send someone this

competency, and quality services, and SARC

year.” (Leap learner)

was very excited to get to work following receipt of funding confirmation to launch the package mid-way through the fiscal year.

This strategy maximizes economies of scale, leverages large group buying power where SARC partners with third-party training providers, and alleviates cost barriers for Member access – as one SARC Member employee stated, “ If it weren’t for [program]

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SARC Annual Report

Based on the amount of funding received and the timing of funding confirmation, SARC was able to launch COMPASS on a partial implementation basis in 2018-2019 with 5 out of the 11 programs being introduced at a staggered start: in-person COMPASS programs began in June 2018, and online programs started in September 2018.

* Organizations must be contracted by CLSD to receive at no cost. Organizations not funded by CLSD can still access on a fee-for-service basis.

2018-2019 COMPASS Highlights

(based on launch midway through fiscal year

415

COMPASS program registrations

For 2018-2019, the COMPASS Training Package consisted of 5 foundational programs for service delivery staff, management, and Boards: •

Med Assist - this online program consists of 7 modules outlining practical information on best practices in assisting clients with medication.

•

PART - designed to assist employees with a means of identification and appropriate response to potentially assaultive/ aggressive situations.

•

TLR - designed to assist workers with identifying and managing/eliminating risks associated with assisting clients with mobility, and moving general objects.

•

Leap - a management skills development program consisting of 9 in-person sessions that provides practical information,

85%

66 out of 78 eligible organizations participated in COMPASS!

principles, best practices, and tips in a variety of management areas.

•

ELEVATE - an online leadership program that provides an excellent opportunity to supplement knowledge of governance best practices and the various roles and responsibilities of Board Directors.

Did You Know?

The Ministry of Social Services recently announced its strengthened commitment to SARC’s COMPASS Training Package for the 2019-2020 fiscal year, bringing the total number of training programs available at no cost to SARC Members receiving CLSD funding to 11! (check out: https://www.sarclearningcentral.ca for more details).

2018 - 2019

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L to R: SARC Executive Director, Amy McNeil; Award winners, Susan Lariviere; Kristen Bryce; Tracy Hage; Nolan Paradis; Lloyd Griffith; Representative from the Swift Current Broncos, Nathan MacDonald; SARC President, Dawn Desautels

Introducing the SARC Awards A

milestone like 50 years celebrates and honours the past while spurring thoughts of innovation and change toward the next 50 years. SARC’s awards program, which had been in

place for many years, was another opportunity for this type of reflection. We decided that our 50th anniversary was a great time to give our awards program a new look and make a few changes.

Celebrating individuality, community, and

developing the skills that go along with it.

opportunity, the SARC Awards consist of:

The Great Work Award – presented to a

The Good Neighbour Award – presented to

person in any employment scenario – first

a person who loves spending time sharing

job, skill or career progression through long-

their interests and skills to positively impact

term employment, or self-employment.

others in their community.

The Journey Award – presented to someone

The Spotlight Award – presented to someone

who has worked hard to create positive

who is passionate about a particular interest

life changes, which could include personal

area and is continually working toward

growth, skill development, overcoming

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SARC Annual Report

Nolan Paradis, the recipient of the Great Work Award, with Jamie ‘Butter’ LeBlanc from the Swift Current Broncos, the recipient of the Inclusive Advantage Award

obstacles, or accomplishing long-term goals.

also pleased to be joined by Mr. Muhammad

The Community Builder Award – presented to

Fiaz, MLA for Regina Pasqua, Mr. Denis Perrault,

either a person or an organization that has made

Mayor of Swift Current, many other Provincial

a significant contribution to a SARC Member,

Government representatives, and many of our

people supported by the Member, and the

generous Conference sponsors in attendance; it

community.

meant so much to have them come celebrate this

The Inclusive Advantage Award – presented to an employer that has utilized a SARC Member’s supported employment services to enjoy the

important occasion with our SARC Members and the inaugural recipients of The SARC Awards: Susan Lariviere – Good Neighbour Award

benefits of hiring people experiencing disability and commit to an inclusive workplace.

Kristen Bryce – Spotlight Award

The SARC Awards Banquet, held on October 24,

Nolan Paradis – Great Work Award

2018, was an incredible evening! We had an amazing crowd of people – it was wonderful to have so many families, friends, and supporters of the award recipients. We were delighted to have the Honourable Paul Merriman, Minister of Social Services, bring greetings on behalf of the Government of Saskatchewan. We were

Tracy Hage – Journey Award Lloyd Griffith – Community Builder Award Swift Current Broncos – Inclusive Advantage

Award

It was certainly a wonderful evening and a great way to wrap up our 50th anniversary celebrations!

2018 - 2019

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Grand Opening at a home supported

by Christian Horizons in Saskatoon.

Another Busy Year for SARC Consultants S

ARC’s Consultants are here for our Members as they need them, providing information on best practices, tools, and resources in the areas of Human Resources, Labour Relations, Facility

Planning, and Supported Employment to support our Members’ decision-making and implementation in these areas.

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SARC Annual Report

2018 - 2019 Service Trends FP 26.4% increase in Members supported from previous year

HR 12.5% increase in Members supported from previous year

Facility Planning What kept us busy: • Sprinkler installations and other fire safety measures, as per regulations changes and the Alternative Family Care Homes Building and Fire Safety Guide.

• Helping Members explore opportunities for replacement locations or “satellite” locations to expand their services • Designing for accessibility • Assisting Members develop their long-term capital plans

Human Resources and Labour Relations

What kept us busy: • Overtime and modified work arrangements • Collective bargaining – supporting Members throughout the process and serving as bargaining representative where requested • HR policy development, including employee use of intoxicating substances (stemming from legalization of recreational cannabis) • Compensation grid design and philosophy

LR 6.3% increase in Members supported from previous year

SARC Members: Have you had a chance to check out HR Insights yet? This quarterly newsletter, with articles written by SARC’s HR Consultant, SARC’s LR Consultant, and our partners at MLT Aikins, explores topics important for managing employees and managing risk related to human resources and labour relations. SARC Members can find HR Insights in the Member Manager’s Online Resource Area.

Supported Employment Transition Initiative (SETI)

Supported 10 projects with the funding available through the Ministry of Immigration & Career Training grant - the most we’ve ever been able to support in a year!

Project Focuses: • More intensive supports based on particular peoples’ levels of need – both in the pre-employment phases and while employed • Individualized supports for people experiencing mental health issues • Supporting high school students to transition to the workforce 2018 - 2019

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Celebrating Inclusion Ministry of Social Services Proclaims First Disability Service Professionals Week

I

f there is one thing we know for sure, it’s that in SARC’s 50 years our Members would not have seen the growth and strength that they have without the dedication of the thousands of professional

staff who work for them. This consideration is what inspired us to celebrate the first “Disability Disability Service Professionals Week Service Professionals Week” in Saskatchewan in 2018.

We were very pleased to have the Honourable

SARC Members spent the week celebrating

Paul Merriman, Minister of Social Services,

with us at the Spring Conference, engaging

officially proclaim May 28-June 1, 2018 as

in social media activities, recognizing their

Disability Service Professionals Week and join

employees with various community events,

us at our Spring Conference to bring greetings

and learning about SARC’s new COMPASS

on behalf of the Government of Saskatchewan

Training Package, an initiative made possible

to kick off the week with the hundreds of

with Ministry funding aimed at supporting the

disability services staff attending that event.

professional development of SARC Member

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SARC Annual Report

employees, which was

providers, was a wonderful

launched that week.

way to acknowledge all that these employees

The disability services

do every day to ensure

sector is made up of hard-

that people experiencing

working, passionate,

disability are living the

and skilled employees

lives of their choosing.

who deserve recognition for the unique and

As we reflected on the

challenging demands

success of that week, the

of their roles. Disability

vital role SARC Members

Service Professionals

have played in the sector

Week, which supports

over the last 50 years, and

The Disability Strategy’s

the ongoing importance

Recommendation #10,

of their organizations’

Building Capacity of

services into the future,

Service Providers, and

SARC looks forward to

specifically 10.2 regarding

celebrating Disability

recognizing the value

Service Professionals Week

of disability service

for years to come.

The Honourable Paul Merriman, Minister of Social Services, giving Opening Greetings at the 2018 Spring Conference

People looking for a meaningful career in the Disability Services sector can now connect with a SARC Member in their location through our new Careers web page!

2018 - 2019

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SARCAN Recyling Our Year-in-Review Recycled 453,420,182 beverage containers —a new record!

Collected 88% of the beverage containers sold in Saskatchewan —another new record!

Celebrated 30 years in business with customer appreciation days across the province.

Improved our customer service by promoting Drop & Go.

Invested in new, efficient, and safer equipment: in-floor conveyors (Regina Processing), depot flattening equipment, and electric forklifts.

Expanded training and continuous learning opportunities for new and existing SARCAN employees.

Started collecting more materials from our customers, including additional electronics (province-wide) and household glass (in Saskatoon).

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SARC Annual Report

SARCAN 2018-2019 Overview SARCAN's return rate continues to be one of the highest in Canada. To date, SARCAN has recycled over 8 BILLION containers!

Beverage Container Return Rates (3 Year Average) Plastic 82%

88.0% Return Rate (3 Year Average)

Glass

100%

Aluminum

97%

Aseptic/Cartons

453,420,182

52%

Beverage Containers Recycled (excluding refillable beer bottles)

In addition to deposit beverage containers, SARCAN also recycles refillable beer bottles, end-of-life electronics, and used household paint. b

4,408,144 lbs of Electronics 1,144,347 lbs of Paint

4,961,028 Beer Bottles

SARCAN in your Community 700+ 72

There are 72 depots in 67 communities across Saskatchewan. bOf these 72 depots, 42 are operated by SARC Member Agencies.

SARCAN employs over 700 people of all abilities in communities across Saskatchewan. bEmployees earn competitive wages, benefits, and pension.

SARCAN is part of your community. bEvery year, SARCAN raises money for Telemiracle and other local charities. b

SARCAN and the Environment

The energy saved by recycling containers throughbSARCAN (versus manufacturingbnew containers) is enough to power 8,065 homes each year!

SARCAN Recycling saves 57,137 metric tonnes of greenhouse bgases from being emitted. That's the equivalent of taking 12,029 cars off the road!

Recycling through SARCAN diverts 48,714,030 lbs of waste annually from Saskatchewan landfills.

2018 - 2019

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30th Anniversary Customer Appreciation Day at Saskatoon East

Crushing Records Crushing it in Saskatchewan for 30 Years

T

his past year, SARCAN celebrated our 30th year operating one of North America’s greatest recycling success stories. To mark this occasion, every depot across the province celebrated

with their local community through a customer appreciation day. SARCAN couldn’t be the success it is without all of our employees and our customers across Saskatchewan. These events were a great opportunity to thank Saskatchewan for helping SARCAN crush it for the past 30 years.

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SARC Annual Report

More Materials, Growing Return Rates This past year, the SARCAN system collected, processed, and recycled 453,420,182 beverage containers, the most we have ever recycled since we opened in 1988!

SARCAN collected 88% of the beverage containers sold in Saskatchewan, the highest return rate for a

Crushing it in

deposit beverage container program in Canada.

We attribute this increase to more convenient options for visiting SARCAN (including Drop & Go and more convenient hours of operation), greater awareness of milk container and carton recycling, improved access to recycling in municipalities (including curbside recycling), and a greater understanding of the importance of recycling in Saskatchewan.

2018 - 2019 23

Breaking New Ground Expanded Facilities and Improved Equipment SARCAN continues to modernize and improve our depots and plants to create safer, more efficient facilities for us to work in. In 2018-2019 these improvements included:

Building Efficiency at Regina Processing Two new in-floor conveyors were installed at our Processing Plant in Regina this past year. This sizeable investment in our Processing Plant greatly improves the efficiency of our processing plant, reducing the time it takes to process a trailer of containers. More importantly, these new in-floor conveyors reduce the strain placed on employees’ bodies, creating a safer working environment for the staff at the plant.

Improving Compaction at our Depots SARCAN continues to invest in high efficiency NEXGEN flatteners, with 13 units placed in our depots with the highest return volumes and longest trailer hauls.

Expanding our use of high efficiency compactors allows us to put more materials on our depot trailers, lowering the carbon footprint and cost of hauling materials from depots to processing plants. These new NEXGEN flatteners also offer improved safety, noise reduction, and help lower the amount of material handling needed at the depots and processing plants.

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SARC Annual Report

Lowering Our Carbon Footprint by Going Electric SARCAN continues to replace our propane powered forklifts with new cleaner, more energy efficient, and safer electric forklifts, adding 3 to our growing fleet of 13 electric forklifts.

This continued shift reduces our carbon footprint by shifting from propane (higher CO2 emissions footprint) for electricity (lower CO2 emissions). Electric forklifts also improve the safety of our facilities, generating less noise, reducing the emission stemming from using propane, and eliminating the need to change and store combustible propane fuel at our facilities.

Warman Feasibility Study This year SARCAN completed a feasibility study on opening a new collection depot in the City of Warman. This past winter SARCAN was granted approval by the Honourable Dustin Duncan, Minister of Environment, to open SARCAN’s 73rd collection depot in Warman. This depot is expected to open in 2020.

Our New and Improved Depot in Central Butte The SARCAN depot in Central Butte moved last year to a new location in town. The new depot features a larger, brighter area for customers, better parking, and better processing areas for staff to flatten containers and load their trailer.

2018 - 2019 25

Celebrating Our Employees E

very year SARCAN takes time to celebrate the hard work and dedication of our over 700 employees

across the province. At this year’s annual Employee Recognition Day, we proudly celebrated 94 employees!

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5 year award recipients

10 year award recipients

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21

15 year award recipients

SARC Annual Report

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20 year award recipients

25 year award recipients

10

11

30 year award recipients

This amounts to 1,400 years of service at SARCAN! This is a testament to the dedication and commitment of those early SARCAN pioneers who joined us 30 years ago, and to all who have joined the SARCAN team since.

2018 - 2019 27

Lifted Up Learning Expanded Training and Learning Opportunities

S

ARCAN continues to invest in training employees to increase confidence, develop skills, improve employee retention, and enhance our business overall. We are also committed to

offering new and diverse continuous learning opportunities to all employees.

This past year SARCAN launched our online learning platform, Aspire Online Learning, to all existing employees. Aspire allows us to provide consistent, accessible, accountable, and comprehensive training and learning opportunities to all employees. The focus of this year was taking all existing employees through all of our new foundational training courses, including: •

Customer Service.

•

Safety courses, including Safe Work Procedures and WHMIS 2015.

•

Equipment operation.

•

Material stream courses, including beverage containers, paint, and electronics.

•

Drop & Go.

Last year, Aspire allowed us to dedicate over 20 hours of training and skill development per employee.

This is more than double the training hours we were able to dedicate previous to online training. In total, SARCAN employees completed over 6,000 courses. As a result of Aspire, 70% of employees stated that they know more about SARCAN, 63% of reported that they know more about what is expected of them at SARCAN, and 56% are more confident working at SARCAN.

SARCAN developed new resources for Supervisors to help guide them and new employees through a more complete onboarding process. Our goal is to create a holistic onboarding experience that is consistent across our depots and plants across the province. The new onboarding process— launched this March—relies heavily on our Aspire Online Learning training platform (including two new courses), but also includes: •

An onboarding checklist to help guide Supervisors through the onboarding process, including a schedule and list of items that need the new hire’s signature.

•

A roadmap for new employees to help them understand what to expect from their career at SARCAN, and what is expected of them.

•

A welcoming gift for all new hires.

•

A welcoming video explaining our workplace culture featuring current SARCAN staff.

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SARC Annual Report

Leadership Training We hosted our fourth year of Leadership Training with SARCAN Supervisory Staff in May. The focus of this year’s session was Employee Accountability, and was facilitated

by Marrion Wolff, SARC’s Labour Relations Consultant. Attendees learned about performance management tools, coaching and mentoring employees, performance appraisals, and the discipline process.

Diversity Training As an opportunity for continuous learning, SARCAN held five diversity training sessions this winter.

The sessions were led by subject matter experts from across the province, and were centered on the following subjects: •

First Nations/ Metis community

•

New Canadians

•

Our aging population

•

People experiencing disability

•

The LGBTQ+ community

Through these awareness sessions we aim to facilitate positive relationships between co-workers and customers, reduce prejudice and discrimination, and give people the tools we need to work together effectively. A total of 182 employees across the province attended one or more of these sessions, amounting to over 2,000 hours of learning about embracing diversity at SARCAN.

2018 - 2019 29

Improving Our Customer Service SARCAN continues to see growing demand and interest in Drop & Go, our line-skipping alternative to the traditional SARCAN visit.

Increased Utilization: More and more customers are choosing to use Drop & Go as their preferred return option. Last year SARCAN saw over 29,000 customer transactions completed through Drop & Go, almost double the number of transactions completed the previous year. These visitations represent 1.9% of all the containers brought in to SARCAN. To date, Drop & Go has had over 10,000 unique registered users skip the line at SARCAN.

Expanded Hours: SARCAN launched expanded hours of operation for Drop & Go at five locations.

• •

The Drop & Go stations at two depots in Saskatoon and Regina are open until 9:00 pm on Thursday and Fridays, and until 6:00 on Saturday.

The Drop & Go station in Martensville is open on Saturday (when the regular depot is closed).

Drop & Donate: Drop & Go continues to be a great fundraising option for sports teams, schools, and non-profit organizations.

This year SARCAN collaborated with Telemiracle to host Saskatchewan’s Biggest Bottle Drive.

The campaign encouraged residents across Saskatchewan to donate their beverage containers to Telemiracle’s Drop & Go account in the month of February to help support Telemiracle 43.

Interest in Drop & Go continues to build as word of the new return option grows throughout the province. 63% of Saskatchewan residents indicate that they are interested in using Drop & Go in the future, which is an 8% increase in the level of interest over the year before. Because of this, SARCAN expects returns through Drop & Go to continue to increase into the future.

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SARC Annual Report

Counting Our Achievements Market research points to many happy returns in the future

Our annual market research gave us insight into how well we are serving our customers and achieving our mandate. This surveying lets us know what our customers think of our performance, and also gives us a roadmap to improve our customer service in the future.

• 63% of Saskatchewan residents recycle 90% or more of their beverage containers exclusively at SARCAN (as opposed to blue bins, bottle drives, or garbage bins).

• 6% of residents choose not to recycle their beverage containers (either at SARCAN or through blue bins or bottle drives).

• 87% of residents are aware that SARCAN pays out deposit refunds on milk containers.

• 71% of residents are aware of SARCAN Drop & Go. • 95% of residents report that SARCAN’s business hours work for their schedule.

2018 - 2019

31

Sorting Through More Household Glass & Recycling Pilot Project SARCAN was granted approval by the Ministry of Environment to launch two pilot projects in the cities of Saskatoon and Regina to recycle household glass packaging. The pilot with the City of Saskatoon began January 1, 2019, and the pilot with the City of Regina will begin in the next fiscal year.

Pending the results of these pilot projects, SARCAN may look to extend its household glass recycling program to other municipalities.

Expanded Electronics On May 1, 2018, the Ministry of Environment and Electronic Products Recycling Association (EPRA) Saskatchewan expanded the list of electronics that are accepted at EPRA collection sites, including all SARCAN depots. The new electronics added to Saskatchewan’s electronics collection program include:

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SARC Annual Report

•

Microwave ovens

•

Floor-standing printers

•

Storage drives and modems

•

Game consoles

•

GPS systems

Highlights Schooling Future Recyclers: SARCAN School Providing More Resources and Information to Saskatchewan Schools This past fall, SARCAN launched SARCAN School, a new online platform designed to provide recycling resources to all schools across Saskatchewan. By working with schools to improve their recycling programs, SARCAN aims to increase the containers we collect, specifically cartons

By registering for SARCAN School, participating schools can: Track their recycling progress throughout the year, including deposit refunds and the environmental impact of their recycling efforts.

Request recycling bins for their school.

and juice boxes.

Book a tour of their local SARCAN depot.

Enter The Great Carton Search contest by sharing the story of their recycling journey.

Updated SARCAN Website!

The new SARCAN website was launched during Waste Reduction week in October at Westmount Community School.

In its first year, 247 schools registered to participate in SARCAN School, and 670 recycling bins were given out to Saskatchewan schools.

2018 - 2019 33

Planning for Retirement Over the past year, both SARCAN Recycling and SARC Member Agencies identified that many of our SARCAN employees are facing a variety of challenges before they reach retirement age. This past year SARCAN established a task team to begin to identify and better understand these challenges and other concerns employees may have regarding retirement. Thanks to the grant received from the Community Initiatives Fund, SARC gained support for a one-year term position to work on the Transition, Aging and Retirement Strategy for SARCAN employees. Work began on developing a comprehensive strategy, and will continue throughout the next year.

SARCAN-wide Email This past winter, SARCAN launched an email system for all employees across all SARCAN facilities. Our new email system allows for better communication throughout the SARCAN system, better connection to SARCAN’s payroll department, and improved access to training resources. This email system also provides an opportunity for employees to develop themselves personally and professionally. The new email system was launched in March following a period for training all existing employees.

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SARC Annual Report

SARC

saw continued changes

in Education & Training with the launch of the COMPASS Training Package to eligible Members which provided five training programs for service delivery staff, management, and Boards at no cost – this impacted Grants and Education & Training Revenue and Expenses. Member Association Activity is work SARC does on behalf of the Members, primarily with provincial government, and the expenses reflect the activity for the year. Administration expenses remained

SARCAN

SARC & SARCAN Financial Report

relatively stable compared to the prior year.

Recycling had a

record-setting year with 458.4 million total containers returned which beat the previous record by 13.2 million containers or 8.8%. Throughout the year, there were 7 record-setting months where record high container volumes were collected by our depots. Our Legislated revenue in the year was down $0.1 million due to a $1.8 million decrease in grant revenue offset by our increase in Salvage Revenue from increased volumes and higher prices realized in the salvage markets. Our expenses increased $1.6 million due to increased collection, processing and transportation costs to handle the increased volumes. In the non-legislated program, the increase in revenue and expenses was due to an increase in volumes of paint and electronics returned.

2018 - 2019

35

SARC

Financial Statements SARC’s operations encompass a variety of services and activities in support of the Disability Services sector. These include Member Association Activity, Education & Training, Consultants (Human Resources Consultant, Labour Relations Consultant, and Facility Planner), Administration and Projects (Supported Employment Transition Initiative (SETI).

Year Ended March 31 (in $000s): Revenues

2019

2018

$2,530

$2,016

1,831

1,351

Education & Training

327

373

Other

372

292

$2,477

$2,240

1,201

1,260

Education & Training

845

556

Administration

337

333

94

91

Grants

Expenses Member Services

Amortization Net Profit (Loss)

$53

$ (224)

A copy of our audited financial statements are available upon request.

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SARC Annual Report

SARCAN

Financial Statements SARCAN Recycling is a Division of SARC. SARCAN Recycling’s operations are divided into 2 main Programs – Legislated, which is the collection and recycling of used beverage containers and is legislated by the Ministry of Environment, and Non-legislated, which includes used paint and end-of-life electronics.

Legislated Program (Used Beverage Containers) Year Ended March 31 (in $000s):

2019

2018

Number of Containers Returned

458.4 million

445.2 million

Year Ended March 31 (in $000s):

2019

2018

$36,602

$36,723

Contract revenue

24,766

26,565

Legislated Materials

10,479

8,907

Ancillary Non-legislated materials

595

695

Other

762

556

Expenses

$35,227

$33,665

Collection

24,862

23,550

Transportation & Processing

5,681

5,481

Administration

1,985

1,830

Amortization

2,100

2,138

599

666

$1,375

$3,058

Revenues

Ancillary Non-legislated materials Net Profit (Loss)

Non-Legislated Program (Used Paint, End-of-Life Electronics) Year Ended March 31 (in $000s) LBs of Material Collected

Year Ended March 31 (in $000s):

2019 5,552,491

2018 5,446,908

2019

2018

Revenues

$1,111

$1,047

Expenses

$925

$883

Net Profit (Loss)

$186

$164

2018 - 2019 37

Pension, Benefits, & Insurance Programs Pension & Benefits

S

ARC administers 2 Group Benefit plans on behalf of 65 community-based organizations in Saskatchewan; as well as a third Benefit Plan in respect of SARCAN Recycling employees

throughout the province. In total, these benefit plans cover more than 2,000 employees.

SARC is also the Administrator of a multi-

SARC’s Pension & Benefit Plans benefit SARC,

employer defined contribution Pension

its Members, and many other community-

Plan, providing a pension plan option to

based organizations across the province.

community-based organizations throughout the Province. Presently, the SARC Pension Plan has 109 divisions encompassing more than 4,500 individual plan members. At March 31st, the pension plan had assets in excess of $92 million. For the year ending March 31, 2019, the Balanced Fund, which holds the majority of the participant funds, had an annual return of 7.5%, with a 6.5% return over 5 years.

SARC’s Insurance Program Sees Significant Enhancement in 2018

T

he SARC Insurance Program, which is available to SARC Members, consists of

Property & Liability Insurance and Directors

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SARC Annual Report

& Officers Liability Insurance, saw several enhancements in 2018-2019 with no additional premium.

Also in 2018, Northbridge Insurance agreed to have a designated Independent Claims Adjusting Firm handling all SARC claims if required. There are benefits to having one firm handle all SARC Insurance Claims in the province, including continuity with how claims are handled and a full understanding of the SARC Members and of the SARC Insurance Program coverages. This will result in a smoother claims experience and reduced expenses.

SARC and Butler Byers continue to work in partnership to deliver a top-quality insurance program for SARC Members that offers appropriate coverage at competitive rates.

•

Abuse Liability Deductible - $1,000 (reduced from $10,000)

•

(New Coverage) Resident Healthcare Traumatic Event Expense - $25,000

•

(New Coverage) Residents Identity Theft - $25,000

•

(New Coverage) Professional Misconduct Legal Expense - $25,000 / $50,000 Aggregate

•

(New Coverage) Voluntary Payment for Damage to Property – 90% / $5,000

•

(New Coverage) Aggregate Limit will be applied per location rather than blanketed for the entire policy

•

Outbreak Extra Expense - $50,000 (increased from $10,000)

•

Negative Publicity - $50,000 (increased from $10,000)

•

Criminal Legal Expense Reimbursement - $50,000 / $250,000 Aggregate (increased from $25,000)

•

Outdoor Property - $50,000 (increased from $25,000)

•

Cyber Event Expense - $50,000 (increased from $25,000)

•

Legal Liability for Damage to Hired Auto - $100,000 (increased from $75,000)

•

Employees extended to include Volunteers (under the Crime coverage)

•

Tenants Legal Liability - $1,000,000 (increased from $500,000)

2018 - 2019 39

Contact Us Office: 111 Cardinal Crescent Phone: (306) 933 0616 Fax:

(306) 653 3932

E-mail: c ontact@sarcan.sk.ca www.sarcsarcan.ca