What are the benefits of outsourcing customer support service? Outsourcing customer support service is sometimes more efficient than hiring and training a new team. When someone mentions outsourcing of customer support service, the image of those huge call centers often comes to mind from a scene in the movie Outsourced. Customer Support service is one of the most important parts of any organization. If an organization is not able to keep its customers happy and satisfied, then no matter how good quality products and services it has to offer, the organization would never be able to achieve high sales growth. Explaining the products and services that the company has to offer to customers, convincing them to buy the same over the other competitive products available in the market, listening to their problems, complaints and queries and providing them satisfactory solutions for the same, all fall under the category of customer support service.